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Business Profile

Payroll Services

Paychex Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Paychex Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Paychex Inc has 92 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Paychex Inc

      911 Panorama Trl S Panorama, NY 14625-2311

      BBB accredited business seal

    • Paychex Inc

      286 Washington Avenue Extension Suite 100 Albany, NY 12203

      BBB accredited business seal

    • Paychex Inc

      215 Greenfield Parkway Suite 100 Liverpool, NY 13088

      BBB accredited business seal

    • Paychex Inc

      1200 Premier Dr # 120 Chattanooga, TN 37421-3729

    • Paychex, Inc.

      335 N Wilmot Rd Ste 200 Tucson, AZ 85711-2611

    Customer Review Ratings

    1.02

    Average of 161 Customer Reviews

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    Review Details

    • Jacob J

      Date: 11/23/2024

      Every interaction has been contact your employer. No help what so ever. Automated customer service is a time loop. They deleted my payment history and won’t release my records. Horrible experience.

    • Kimberly F

      Date: 11/21/2024

      Paychex was responsible for paying my company's taxes from 2012-2017. The IRS is now requesting payments and forms for multiple consumers. When we request these from Paychex, they are not provided. Do not have them file taxes for you. One time I was told they only keep records for 1 year. The next time 5-7 years. Conveniently for them out of the range we needed. So, we are having to pay these balances due with interest!!! Absolutely the worst customer service around.

    • Sherry L

      Date: 11/10/2024

      So disappointed in the PayChex company as a whole. As a new business owner, I asked for guidance and assistance with navigating a new field. Of course the sales team were great upon initial interviews and signing processes. The problems arose when I needed assistance with quarterly reports and payments to the IRS. My payroll account specialist yelled stating she was much to busy to be answering questions that should be common sense. I explained that I was not familiar with the process and need questions answered so I can respond back with my CPA. As quarterly payment due dates approached, I still did not have the answers. I requested a new payroll specialist (never took place). I was assured a manager would return my call TWICE and that never happened either. So now I will need to file late reports and and pay penalties for PayChex laxity and their responsibility. They also withdrew the funds from my account in order to make these payments, so essentially I am paying twice. I will NEVER recommend this company and regret even giving them a chance to begin with. Just awful to deal with!

    • Date: 11/08/2024

      Terrible customer service. My account manager has changed five times in a year. They do not hurry to help with questions and sometimes never get back to you. When trying to fix a problem they will go in circles and never end up getting to a solution. They just keep passing it on to the next person. Absolutely awful experience.

    • Sandra W

      Date: 10/29/2024

      Paychex is an absolute NIGHTMARE!! (And how do they have an A+ rating with the BBB??? What a joke!) My experience is the same as everyone else's, there are hidden fees, no one can answer questions, and their employee turnover rate is astronomical, so no one has any real experience or even cares. We left Paychex at the end of 2023, (after giving them 3 months' notice!) and they were still trying to charge my accounts 5 months later. I had to put a stop payment on my bank accounts and threaten legal action, in order for them to finally quit fraudulently charging my accounts.
      Paychex needs to be investigated by the Attorney General. I truly believe a Class Action lawsuit is warranted here.

    • Cynthia L

      Date: 10/29/2024

      I am seeking the return of my funds. I ordered one (1) Spin brush but was charged for 4. I returned all 4, unopened, and have been given the runaround ever since.
      This has been going on for a month. Constant excuses and ridiculous emails.

    • Christine O

      Date: 10/24/2024

      I was using a local service and was promised a better service from paychexs which I don’t receive . When on boarding I had told the rep the amount I pay and was promised that they would match that they didn’t! In fact I was charged more and when asked what this $240 was for plus my weekly fee I got some response about admin fees which I was NEVER TOLD ABOUT. They have over drawn my account and do not respond when I call about these frees and now I have a bill for $685 .
      As a small business trying to survive things like this make it very hard . I am very upset by all of this

    • Robin A

      Date: 10/22/2024

      Paychex is awful and all they want is your money at all costs. They promise all these things that seem great and your left in the dark. DIfferent reps reach out by phone and email asking to try and go over things with you and you finally say yes and they don't ever get back to you or all they do is try and sell you things. I had it happen when I was going to do time and attendance with our account and canceled it because they weren't truthful. I especially have a problem with their 401k and then they want $1500 to terminate your 401k plan and paychex account when you want to leave even though they are not supporting you or doing anything they should be. They also throw hidden fees in there so you need to be extremely careful. It's an awful loop hole ...want to leave pay a large fee, of course no one wants to leave when they are having nothing but unresolved issues and having to pay a large fee. I would never recommend anyone to use them! So now here I am stuck in their loop hole of wanting to leave because I am so upset and unhappy but if I leave I have to come up with $1500 more to pay to leave and take my account or stay with just their 401k for the monthly fees. I warn you, do not choose Paychex!!

    • Michael B

      Date: 10/15/2024

      Horrible, poor service. I highly recommend to find other providers.

    • Pamela B

      Date: 10/03/2024

      Paychex is a Nightmare! Run from this company. I've dealt with terrible service for over 2 years and getting worse by the day, which has cost our company a lot of money and burdened our entire internal team having to fix so many problems (Payroll, Benefits, 401k, etc.). The level of incompotence is remarkable in every department at Paychex.

    Paychex Inc is BBB Accredited.

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