Complaints
This profile includes complaints for Paychex Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 522 total complaints in the last 3 years.
- 183 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My employer stoppped using Paychex's 401k services in May 2024. I was laid off due to a workforce reduction in June 2024 and went on Paychex's site to try to roll over my 401k into a rollover IRA I had with another company. The online option to rollover was not available to me and the page said "Sorry about that... Something went wrong while accessing this data. Our team has been notified to look into it." Despite contacting Paychex three times, no one has been able to fix this, so now the rollover has to be completed via mail. They will NOT accept an LOA from the company that my rollover IRA is with - they say it has to be done with Paychex's own paperwork and then the check will be mailed to me - which I do not want. I would MUCH rather have it sent directly to the company I have my rollover IRA with. They say this is the only way. Paychex is archaic and unsupportive, to say the least. I would caution ANYONE to NOT do business with them unless you want your employees to have huge hassles in getting information. (My previous employer - a small business - was also unhappy with them, as they really screwed up their 1099s and W2s at tax time.)
Business Response
Date: 07/10/2024
Dear *** ***: Thank you for your inquiry regarding The *** ****** LLC.
Paychex takes complaints from our clients very seriously. We appreciate the
opportunity to help settle any disputes that may occur. It is my understanding that The *** ****** LLC stated there was
an issue with initiating the rollover request online and they were hoping to
have the funds sent directly to the new institution.I believe the matter to be addressed for the client. If you
have further questions, you can contact me at ******************* ###-###-####.Sincerely,Sherry T***** 401k Client Relation Service PartnerInitial Complaint
Date:06/24/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to file a formal complaint regarding the loss of principal in my 401k account following the rollover from Paychex to *** ****. My company, *** ************* Corp, decided to switch our payroll and 401k record keeper from Paychex to ADP earlier this year. Prior to the rollover, my 401k was invested in the ******* *** SE ***** Stable Value Fund, which is described on its website as a principal preservation option within a qualified retirement plan.
However, on May 13, 2024, the same day the rollover occurred, I experienced a loss of $4,532.49, which amounted to 23.5908 shares. My statement from January 1, 2024, to May 12, 2024, showed that my principal was $37,414.74 and my shares were 189.0206. I have monitored the market price of this fund daily, noting a stable, albeit slight, increase each day. Therefore, I believe the loss is unrelated to market fluctuations.
I have contacted both Paychex and ADP to understand the cause and destination of the loss. Paychex attributed the loss to a Market Value Adjustment (MVA), but they have not provided a satisfactory explanation as to why an MVA was necessary during the rollover.
I am seeking assistance from the Better Business Bureau to understand the reasons behind this loss and to recover the amount lost. My concerns are as follows:
Company Decision: The decision to change the record keeper was made by my company, not by me. Why should I suffer this loss when I did not request the rollover?
No Contract Signed: I did not sign any contract that included terms about the Market Value Adjustment before I transferred and contributed to the ******* *** SE ***** Stable Value Fund. There is no reason I should bear the burden of this adjustment.
I kindly request your assistance in investigating this matter and facilitating the recovery of my lost funds. BTW, I have another colleagues suffering from this issue as well.
Thank you for your attention to this important issue.Business Response
Date: 06/24/2024
Thank you for your inquiry regarding *** ************* Corp.
Paychex takes complaints from our clients very seriously. We appreciate the
opportunity to help settle any disputes that may occur. It is my understanding that *** ************* Corp stated he
was not getting information about the loss of 401(k) funds. As of this date with the help of our 401k Support team the participant was able to receive resolution. Details of the resolution are attached. I believe the matter to be addressed for the client. If you
have further questions, you can contact me at ****************** or ###-###-####. Sincerely,Zach C****401(k) Client Relations Service PartnerInitial Complaint
Date:06/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paychex is an incompetent company.
They misappropriated finds from my account after telling me definitively my account was closed. I was told it was an AUTOMATIC withdrawal despite the account being closed.
That is the short version. It is quite long to detail. Basically I was told by multiple of their staff that they could not pay my payroll taxes and I needed to do it myself. I did. Then they paid them a second time. We managed to get the overage returned and I immediately sent it back to them. At that point Cherie C****** and her supervisor on May 15 2024 told me my account was closed. Then on 6/10/24 $240 was taken from my account with no authorization. It was an overdraft so $10 was also added. This was due to lack of funds when they mistakenly tried to pay payroll taxes a second time earlier. I complained but no one responded.Business Response
Date: 06/27/2024
Thank you for your inquiry regarding ********* **********.
Paychex takes complaints from our clients very seriously. We appreciate the
opportunity to help resolve any disputes that may occur. It is my understanding that ********* ********** stated Paychex
attempted to debit $240.00 in invoice fees causing an overdraft fee after the
account with Paychex was closed. The client was able to get resolution with the help of a Paychex Manager. As of this date the issues were resolved. The details of our resolution are attached.I believe the matter to be resolved to the client's
satisfaction. If you have further questions, you can contact me at ###-###-####Sincerely,Alicia B********Client Service ManagerInitial Complaint
Date:06/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paychex was our payroll service for over 5 years. During that time our dedicated representative changed often. My emails were not answered promptly and often my employee's checks were late or incorrect due to state wage changes. When I would call, I would never get a representative. I finally cancelled in April, and have have over twenty emails , many of which still assume we are doing business with them. They have also, without my consent put me on a monthly maintenance plan, which I didn't ask for, not do I want. I simply want to cancel. I cannot get a response, and continue to get emails and solicitations for my business in other areas of payroll. Very unprofessional and scams.Business Response
Date: 06/25/2024
Thank you for your inquiry regarding ** ******** LLC.
Paychex takes complaints from our clients very seriously. We appreciate the
opportunity to help settle any disputes that may occur. It is my understanding that ** ******** LLC stated They did
not have a positive experience with Paychex and requested to close their
account multiple times since April with no resolve and further billing
occurring.I believe the matter to be addressed for the client. If you
have further questions, you can contact me at *********************** or
###-###-####.Sincerely,******* *********Manager, Client ServicesCustomer Answer
Date: 06/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
**** *****Initial Complaint
Date:06/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We used Paychex for paying our nanny for childcare. We paid our payroll taxes to Paychex and, oddly, come tax time, the IRS is telling us that we still owe them just about the same amount of money that was supposed to be submitted on our behalf by Paychex.
When contacting Paychex, they had us submit a form which I submitted and it took over 3 weeks to hear back. Afterwards, a very unhelpful and terse message with no opening for further conversation.
Essentially, Paychex is unwilling to provide any proof of the payroll taxes being submitted to the IRS and is unwilling to assist in trying to resolve the issue.Business Response
Date: 06/26/2024
Thank you for your inquiry regarding ********* LLC. Paychex
takes complaints from our clients very seriously. We appreciate the opportunity
to help settle any disputes that may occur. It is my understanding that ********* LLC (****** ****** ***** *******) stated they had used Paychex for paying their nanny for
childcare and their payroll taxes were paid to Paychex and we did not remit
those payments to the IRS. I believe the matter to be addressed for the client. If you have
further questions, you can contact me at ******************* and ###-###-####Sincerely,William T. L***Manager, Client ServiceInitial Complaint
Date:06/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We've found out from our State Department of Revenue that our business status was REVOKED due to Paychex not accurately filing our State Withholding Taxes, going back 2 years. Even after we had forwarded the notices to Paychex and their TaxPay services (and they acknowledged the emails and stated they would resolve. Fast forward to 2024 - items had not been resolved (we found out that this goes back to 2021). and the State wants to shut down our business.
I contact Paychex and their answer is 15-30 days before they can do anything. I advise them that this is unacceptable and that it has to be resolved in 48 hours. No answer from Paychex. We pay the outstanding balance due to the State of Missouri to keep from getting shut down. I ask Paychex if they will reimburse us. Their answer is that they are sorry for our inconvienence, and that they will give us a month's free payroll processing for our trouble.
We can't get anyone from their Taxpay service on the phone - it's email only contact. We've tried calling our account rep, supervisor, corporate HQ and more - and keep getting pushed around with no one able to tell us anything.
We PAY for the TaxPay service so we don't have to deal with payroll taxes - and Paychex dropped the ball - and won't even make it right!
Short of getting a lawyer to sue them (which will cost us even more money) we can't get any answers.Business Response
Date: 07/15/2024
Thank you for your inquiry regarding ****** ****** ********* MO LLC. Paychex takes complaints from our clients very seriously. We appreciate
the opportunity to help settle any disputes that may occur. It is my understanding that ****** ****** ********* MO LLC stated
their business license was revoked due to Paychex not accurately filling
Missouri State Withholding taxes correctly. Please see the attached.I believe the matter to be taken care of for the client. If
you have further questions, you can contact me at ******************* or ###-###-####. Sincerely,Ashley R*****Client Service ManagerInitial Complaint
Date:06/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paychex, Inc. failed to fulfill its obligations under the Paychex Service Agreement dated January 14, 2021, specifically: failure to pay ****** ********** ** ******* unemployment tax liabilities.
Beginning on or about April of 2023, I began to receive notices of outstanding tax liabilities from the ****** ********** ** *******, including penalties and interest concerning unemployment payments.
Upon receiving these notices, I contacted Paychex directly to resolve the issue. On or about May 26, 2023, I was directed to L. C***** ***********, who informed me that the issue would be resolved within approximately 20 days. No action was taken, and no updates were provided. Subsequently, on July 7, 2023, after receiving further notices, I submitted Case No. PAC-******, and on or about July 12, 2023, Ms. Kristina G******* informed me that the tax notices were “in line to be worked on within the timeframe of 18-25 business days.” However, months have passed since this response and the issue has yet to be resolved, during which time I have extensively emailed and attempted to resolve the issue, without any meaningful responses.
As per the Agreement, Paychex agreed to, among other things:
Provide Payroll Processing, Taxpay©, Direct Deposit, Readychex© or Check Signing, Check Insertion, Check Logo Service, and W-2 Service as part of the “Money” section of the defined Services in the Agreement.
The resulting total cost has accrued penalties with fines, interest, and underpayments totaling not less than $978.45.
I have been more than patient in attempting to work with Paychex to secure correct payments to the relevant Oregon authorities.
On May 3, 2024 I had legal counsel send in a letter seeking resolution within 30 days. We have not heard back. Additionally, after cancelling all services with Paychex on March 12th, they have continued to make monthly withdrawals from my bank I had to report as fraudulent. The customer service has be atrocious through all this.Business Response
Date: 07/09/2024
Thank you for your inquiry regarding **** **** ****. Paychex
takes complaints from our clients very seriously. We appreciate the opportunity
to help settle any disputes that may occur. It is my understanding that **** **** **** stated still has
outstanding issues with OR State tax filings for multiple quarters and charges
assessed to their bank account after cancellation of payroll services. As of this date with the assistance of a Paychex manager the client was able to receive assistance. Details of the resolution are attached.If you have further questions, you can contact me at ******************. Sincerely,Jennifer
G**** Jennifer G****Client Service ManagerCustomer Answer
Date: 07/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.On June 23rd I did respond to Jennifer G**** request for a meeting. I reiterated my requests were clear, resolve the unpaid OR Unemployment Tax bills including all penalties, fees and incurred interest charges that have occurred since I first reached out regarding these failed bill payments in April of 2023 and additionally I requested that a refund of all post cancellation transactions be refunded. There was and is no need for a verbal conversation regarding these concerns. On July 5th I responded to Jennifer G****'s update email, clarifying it's contents. I have and continue to be more than responsive and contest Jennifer G****'s claim that I, the "client has not responded to attempts to reach out" when in fact I have and hence why I insist all communication occur in writing via emails that include dates and time stamps.
On Thursday July 11th I received notice from my bank that the charges that occurred well after March 12th 2024's confirmation of cancellation of all services with Paychex were denied. However as stated in Jennifer G****'s letter Paychex did identify, admit and refund $140. I appreciate that due diligence is being made and that a small portion of the funds have been returned. However the transactions that occurred on 3/15/2024 of $95.56, 4/12/24 for $1595.56, 5/10/2024 for $105.56 and 6/14/2024 for $50.00 far exceed that minimal return. I request that 100% of these funds that occurred post service cancellation be refunded immediately.Additionally in August of 2023 Paychex told me they could not file a waiver to request a reduction or elimination of penalties, fees or accrued interest and that I needed to do that, which I did and followed up with the State department regarding that request which I was ultimately denied. It's curious that currently Paychex seems more than capable of submitting this request and I do hope they have better luck than I. However when Jennifer G**** asserts the claim that all 2021-2023 unemployment taxes have been received by the state of Oregon this claim is incongruent with my Oregon Frances.gov account which indicates that not all bills have been paid and does indeed indicate the one and same BIN associated with **** **** ****.
Until the State of Oregon Unemployment Dept. makes it's determination and any and all remaining balances are covered by Paychex, and the additional bank charges are refunded in full, I will not agree to the assertion that this dispute has been fully resolved. Upon request all supporting documents, emails and other communication will be provided.
Regards,
******** ****Business Response
Date: 08/05/2024
Thank you for your inquiry regarding **** **** ****. Paychex takes complaints from our
clients very seriously. We appreciate the opportunity to help settle any disputes that may occur.
It is my understanding that **** **** **** stated still has outstanding issues with OR State
tax filings for multiple quarters and charges assessed to their bank account after cancellation of
payroll services.As of this date, with the assistance of a Paychex Manager the client was able to receive resolution. Details of the resolution are attached.
If you have further questions, you can contact me at *******************
Sincerely,
Jennifer G****
Client Service ManagerInitial Complaint
Date:06/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paychex has issued non cashable checks to me for refunds due to changes made on my COBRA plan. When I finally recieved the first check, I took it to the bank to deposit. The teller informed me the check was "not cleared for payment" and that I would have to call Paychex to have them release it. She said this is common practice with Paychex. I tried that several time, with no success. They informed me that after waiting weeks that a new check would have to be sent. I again went through the same issues, this check was not "released for payment". I called and spoke to serveral people in Paychex, just to be told they again would have to issue a new check. I was told the issues were because apparently I tried to cash the check too soon after recieivng them. (some of the time frames between the dates on the checks and my taking them to the bank had been weeks.) In April, I signed up for Health Insurenace and No longer needed COBRA. I contacted Paychex Cobra to let them know and was informed to send an email which I did. This time I requested that the refund check be sent "released for payment" as I don't want to wait another four months to get my refund. I finally recieved the check #67254 in the amount of $1,173.86 which was dated May 15th. Toady I took it to ***** Bank to cash and again it is not released for payment, it is no good. I believe that what Paychex is doing is issuing bad checks and not paying any overdraft fees or interest due to the amount of time in trying to collect a refund from them . In total the three checks totaled $5,353.54.Business Response
Date: 06/27/2024
Thank you for your inquiry regarding Participant ******** *********. Paychex takes complaints from our clients/participants very
seriously. We appreciate the opportunity to help resolve any disputes that may
occur. It is my understanding the former participant stated they
were not able to cash or deposit a Paychex refund check in the amount of
$1,173.86. I believe the matter to be resolved. If you have further
questions, you can contact me at ********************** ###-###-####Sincerely,Leanne ‘Lea’ B********Operations Manager- Customer Support / COBRAPaychex Insurance Agency, Inc.225
Kenneth Drive, Rochester, NY 14623Customer Answer
Date: 07/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As stated by Lea B********* Paychex had wired the $1,173.86 directly into my ***** bank account after attempting once more directly at the bank.I am not satisfied that Paychex satisfied all issues I addressed. For each of the three refunds due me I recieved checks that were not payable. This happened multiple times. Three separate branches and multiple tellers have all indicated that "Paychex's practice is to send checks that are not released for payment" That is the same as writting a bad check. I should receive overdraft fees for each of those checks and the interest for the added time frame it took me to collect payment. According to Lea Paychex does not pay any punitive fees. How is this good business practice?Sincerely,******** *********Business Response
Date: 07/17/2024
. I asked the participant if she had any overdraft fees and she told me no.Initial Complaint
Date:06/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Continued charges
My paychecks account should be closed completely at this time however I had a withdrawal today from my account for $3,266.64 with a reference: Paychex-HRS CO Entry Descr: HRS PMT SED:CCD IND ID: ******** ORIG
I need this money refunded and every and all accounts associated with Paychex closed. The are continued charges for a closed business. The business was closed with paychex on 10/23/2023 with NYSIF cancelled on 1/28/2024.Business Response
Date: 06/18/2024
Thank you for your inquiry regarding ******* *** ********* ******** LCSWR PC. Paychex takes complaints from our clients very seriously. We
appreciate the opportunity to help settle any disputes that may occur.
It is my understanding that ******* *** ********* ********
LCSWR PC stated they cancelled their plan and were not aware of any remaining
set up costs.
I believe the matter to be addressed for the client. If you
have further questions, you can contact me at ###-###-####,
*******************
Sincerely,
Patrick J****
Patrick J****
QKA
401(k)
/S125 Team LeadInitial Complaint
Date:06/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In February they charged my bank account for tax preparation fees on W2s that they told me would be free if I switched to their services before the end of 2023. They also had an agreed upon payroll fee for my company that would not change. They charged me $300 for W2 prep and then they misspelled an employee's name so I asked them to correct this. They charged me an additional $250 for this correction, which was their mistake. Either way they charged me $550 for things we agreed would be free. Then in April they started charging my payroll fees at a higher rate with no notice. I have been fighting to get a refund since February and they do not refund me. I have been told by their employees I would get a refund, but no money ever comes back to my bank account. They continue to overcharge for fees as well.Business Response
Date: 06/20/2024
Thank you for your inquiry regarding ***** ******* ******
LLC. Paychex takes complaints from our clients very seriously. We appreciate
the opportunity to help settle any disputes that may occur. It is my understanding that ***** ******* ****** LLC stated
year and charges and discounts committed at point of sale were not implemented
properly.With the assistance of a Paychex Manager the client was able to get resolution. Details of the resolution are attached. I believe the matter to be addressed for the client. If you
have further questions, you can contact me at ********************.Sincerely,Danielle T******Client Service ManagerCustomer Answer
Date: 06/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.