Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Ultimate Dumpter 9/11 to deliver on 9/13 for which I paid $460.00. But the company billed my Navy Federal account again for $367.50 on 9/17 and said the payment was rejected. This charge was said to be for an overfilled dumpster. Although the payment went through, the company said it hadn't. Then they requested another form of payment, and I gave them my BofA information. Another charge for the same $367.50 that had been paid from my Navy Federal and $52.50 were charged to ****. I asked them to reverse the charge because they had already been paid. They have taken a total of $420.00 in additional charges that were not authorized. When I called again to discuss the issue, the person quickly hung up.

  Business Response

  Date: 09/26/2024

  All of Toiyas declined receipts were emailed to her at ***************** I will be including the invoices that went through as well as the signed contract and terms and conditions.

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife called to order 2 construction potties on 8/12/2024, to be delivered on 8/21/2024.Never received any information after that call. Was not asked if I had an email address, which I do not, or later discovered that they never asked for my phone number for any further inquiries.My family and I spent ALL day on Friday 8/23/2024, making at least **************************************************************************** able to reach a ***resentative.Finally on Friday afternoon, it was discovered that the contract was not signed, therefore was not processed. Originally was sent an invoice that included both potties, but that is not able to be retrieved. The **** ****, emailed that to a family member for me to sign, (received 2 different invoices only listing a quantity of 1 potty, with 2 different order dates and deliver dates.(8/12/24 invoice-deliver on 8/21/24 & 8/23/24 invoice- deliver on 8/24/24) it was then told that it would be delivered on Saturday 8/24/24. This was ordered to be delivered by 8/21/2024. It is now 8/27/2024 and I have made 7 calls today, left 3 voice mails asking for a call back and have not heard anything and still have not received the potties.My debit card was charged for both potties of ******/each within 2 hours of ordering on 8/12/24.I have still not been able to contact anyone to resolve this issue(refund, products not delivered, no customer service, no call back, no creditable contact information)The next call will be made to my bank to have the charges reversed(fraudulent charges).This was to be my 70th wedding anniversary celebration, without any bathroom services, I have a no very large sewer and water bill, that has to be paid, thanks to the ignorance of the *** that originally processed this order, didn't ask for an email to e-sign the contract, and couldn't process without, and then didn't ask for a phone number for inquiries, just wanted my money is all I see.

  Business Response

  Date: 08/28/2024

  Ultimate Dumpsters has tried to contact the customer directly, we have issued a refund for both of these orders and they should see it in about 7 business days.

  I have attached both refund receipts for refrence.

• Initial Complaint

  Date:08/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A port-a-potty was order from Ultimate Dumpster on June 11 by phone to be deliver on June 13. On June 13, it was not delivered. I first received a text message at 6:19 am that morning stating "your order # ****** has been dispatched!" At 10:09, I received a second text from **** at Ultimate Dumpster stating "I will get you a delivery time shortly, slight delay this morning." Then a following email "**** we are having a small issue right now can you wait until Monday?....I can offer a small discount or just refund and cancel..." I responded that Monday would be fine. I waited until 4:00 pm on Monday, and the potty had not arrived. I then called **** at Ultimate Dumpster and he did not know where the potty was. He then said he would refund ALL of my money if that was the route I would like to go. I chose to cancel the order and get a refund at this point. I have not received any refund at this point. I have repeated called. I have been hung up on numerous times or told that I cannot get a refund, even though I have the text messages to prove what was said to me.

  Business Response

  Date: 08/28/2024

  This has been refunded in full today, attached is the receipt. We apologize for any confusion or miscommunication. 

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 8th of July I contacted Ultimate Dumpster and spoke to a "Micel". I told her I needed a Pota Potty for the 27th of July. She charged me $325.25 and said it would be delivered on the twenty second of July. When it did not show up on the twenty second, I called and was told they would look into it. By a text message I was told that it would be delivered on the 26th. When I ask if I would be receiving a price adjustment, I was told, "no". I paid for the week and only had it for 3 days.

  Customer Answer

  Date: 08/27/2024

  At this time, I have been contacted directly by Ultimate Dumpsters regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Thank you for choosing Ultimate Dumpsters! We hope our service met your expectations. We strive to improve and would greatly appreciate your feedback.  Please take a moment to share your experience with us!  Your honesty helps us serve you better.
  *************************************************************************************]

  This is the last email from these people. They are oblivious to the complaint.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***************************

  Business Response

  Date: 08/28/2024

  We are resolving this with the customer directly.

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The company offered me a refund of fifty dollars, which I refused. The cost per day of this unit has never been made clear. Doing the math, I was to have this unit for 7 days. I was charged $325.50, that would amount to ***** a day. They want to refund me $50.00 but I only had it for 2 days not counting Sunday. The unit was not delivered until July 25, 2024. They said is was going to be delivered July 22, 2024 then picked up July 29, 2024. They are forgetting three days of service, $50 does not cover that!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   The company offered me a refund of fifty dollars, which I refused. The cost per day of this unit has never been made clear. Doing the math, I was to have this unit for 7 days. I was charged $325.50, that would amount to $46.50 a day. They want to refund me $50.00 but I only used it for 2 days not counting Sunday. The unit was not delivered until July 26, 2024. They said it was going to be delivered July 22, 2024 then picked up July 29, 2024 that was the agreement. They are forgetting four lost days of service, $50 does not make up for that! The refund should be around $186.

  
  

  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been corresponding with ******* and it was starting well. At the time of booking, ******* told me that once I signed the agreement form I would then be charged once they received the agreement form. My card was charged before I got off of the phone and before receiving any agreement. I tried calling back minutes after to cancel due to the price on the agreement being different than what was quoted. I was met with attitude and being hung up on before I could even finish my thoughts. I had to call back 5 times to get a response back from them, again was met with rude customer service agents. I just want a refund of $619.50

  Business Response

  Date: 07/29/2024

  This has been refunded and settled with the customer directly.

• Initial Complaint

  Date:07/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered services for a porta potty rental and paid in full $294.00 on 6/12/2024. Services were never fulfilled with no awnser from the business after multiple attempts to contact. Have called and emailed with no response.

  Business Response

  Date: 07/29/2024

  We have handled the complaint with the customer directly.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a deluxe portapotty and was told it had a flushable toilet and a sink approximately 5/31/24 for an event in ******* 7/20/24. The portapotty was delivered appropriately on the correct date, 7/19/24, but did not have a sink. I have called at least 15 times to speak with various people in their sales and customer service department. I was told by some they would call me back or I am placed on hold indefinitely, or the call is dropped. I could have gotten a less expensive portapotty locally that was similar to one delivered, but I wanted the one with the sink and was will to pay more for that. I would like my bill to be adjusted.

  Business Response

  Date: 07/29/2024

  We have handled this complaint with the customer directly.

  Customer Answer

  Date: 07/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:06/13/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 4, 2024 I called Ultimate Dumpsters and ordered a dumpster, e-signing the documents. I was not aware at the time that 1) this company had such terrible reviews, and 2) they were based out of NY and only outsourced dumpsters in my area (**************). When placing the order for a dumpster to be delivered on May 6, 2024, they have a clause in the contract that states the dumpster may not be delivered at the time they promised, conveniently. On May 5, 2024 I received a text that my dumpster had been dispatched, so I was relieved that the dumpster would likely be delivered by the next day when I needed it. On May 5 they also charged by card $509.25. I waited all day on May 6 until 5:13pm when I called them to cancel the dumpster that had been dispatched for over 24 hours but never showed up. They did not send the order cancellation text until May 7, which is important because on May 7 a local dumpster company was calling me, confused because there was already a dumpster in the driveway (a replacement since I had cancelled my Ultimate Dumpster order). I apologized to the local company and explained that I had cancelled the order the night before.I was refunded $250 on May 5 by Ultimate Dumpster, meaning I paid $259.25 for no services provided. I tried to dispute the charge, and my credit card company said there was no evidence that I cancelled the order according to Ultimate Dumpster's contract, because I had cancelled via phone on May 6 and they did not send the cancellation text until the next day, May 7.This company knows what they are doing and how to scam people, stay away from them.

  Business Response

  Date: 07/02/2024

  We resolved this with the customer directly,

• Initial Complaint

  Date:05/30/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered and paid for a 20yd dumpster received a 17yd dumpster. Same thing happened with the second dumpster along with they charged my card without approval. Then two weeks later charged my card again for over tonnage for $150.00. Called repeatedly and was hung up on each time. Complaint: Saving my credit card information Charging my credit card without approval. Charging my card for over tonnage without contacting me for the over tonnage. Horrible customer service.

  Business Response

  Date: 05/31/2024

  This was resolved by the billing department and the customer has received a full refund for his overages. I have attached the refund receipt.

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted $823.98 for a 30 yard dumpster on 3/4/24. I signed the agreement same day on 3/4/24. The next day I received a second invoice for $1156.49 and did not notice the price difference between the two quotes. I was assured by ****** at extension 645 I would be receiving my dumpster on Thursday March 8th.The dumpster was not delivered until Friday March 9th. Costing me the time and money paid for hired labor to load a dumpster that was not there... I called ****** and she said sorry it was actually scheduled for Friday delivery and I would be receiving texts as to when it would be delivered, "Like when you order a pizza," she said. Friday, I did not receive any indication the dumpster would be delivered. At 1030am the dumpster was dropped, and I proceeded to load it BY MYSELF. This morning I have spent much time and energy trying to contact anyone with Ultimate Dumpster. I tried using the customer portal to no avail. I am incredibly sore and sorry I ever used Ultimate Dumpster for my disposal needs. I expect Ultimate Dumpster to honor the original agreement of $823.98.

  Business Response

  Date: 03/27/2024

  At Ultimate Dumpsters we do our best to deliver our dumpsters on the day the customer requests. That being said it is the trucking industry and anything can happen on the road and with our trucks that transport the dumpsters. On this day we did have a truck that was out of commission. For the safety of our staff we cannot have trucks going out to deliver that are not 100% safe. On the contract that the customer signed it does state that delivery/removal dates and times are strived for but not guaranteed. I have included them in the attachements.

  There is also all the pricing on the invoice as well so if the customer had any questions they can contact us so we can accommodate. 

  Customer Answer

  Date: 03/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [My complaint has not been resolved. Not only was the dumpster a day late, but they slipped in an extra charge over $300 without any explanation. I have called UltimateDumpster. I have emailed UltimateDumpster. I was told by Ultimate Dumpster ************ on Monday 3/11 that it was a charge error made by the sales person ******. Billing would not reverse the charges for me, and could not explain why I was being charged more for the same dumpster... I then left several calls and emails for the sales representative ****** to have her and her manager give me a call. I have not heard one word from the company in response until today on BBB. The emails to their ****************************************** are undeliverable and get kicked back. After reading more reviews on this page I see this is the way of their predatory sales tactics. I have attached the original order of $823.90, prior to the extra charges (still unexplained...) None of the examples for additional chages occurred. No days were exceeded, no weight was exceeded, no permit was pulled, container was not over filled, dumpster was not inaccessible, and no dry run occured... This is what their policy states I will be charged for additionally, and nothing like this happened. Why was I charged more for the same dumpster? If it was ******* mistake, why am I paying for it? Why hasn't ****** retuned calls, texts, or emails in over 2 weeks... FRAUD is why. ]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************