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Business Profile

Dumpster Services

Ultimate Dumpsters

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was given a pick confirmation. Dumpster not picked up. Business charged an additional $315 that was not authorized on my credit card. ******** still sitting there and not picked up. Monies charged on my credit card were not authorized by our company and considered fraud.

  • Initial Complaint

    Date:02/27/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Ultimate dumpsters on 2/22/2023 for a rental . Signed the contract, was charged ******. Arranged to have delivered on 2/24/2023. Was told would be at my home first thing am. Did not arrive by noon, called company and was told it had been delivered. Was not here, was told it was delivered to wrong address. Made several calls to the company was told it was on its way. Finally was delivered in mid afternoon. I left house, came back approximately 45 minutes later and the dumpster was gone. I called company, girl said she would call dispatch and call me back. Never heard anything. Order #******. I want my money refunded.

    Customer Answer

    Date: 03/23/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Ultimate Dumpsters has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

  • Initial Complaint

    Date:02/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1st. The company charged $1,100 for a 145 day rental with a $4 dump charge fee for tons over a certain amount. The invoice/order was changed to a 25 day rental with a $65 dump charge fee for tons over a certain amount. They claim to have a signed copy of the changed invoice/order but will not provide the proof.2nd We called in and scheduled a pick up for a certain day. We requested a call from the driver ahead of time so we could make sure the we were finished filling it before he took it. The morning of the scheduled pick up, we were not completely finished filling it up, but since we were expecting a call 1st we felt we had enough time to finish before it was taken. The driver showed up early, no call and REMOVED what bulk trash that was in there and took the dumpster from the site..EMPTY! 3RD Calls made to get a correction made. -1st call, put us on hold for 30 min until we hung up with no solution what so ever. -2nd call, admitted that the driver noted he picked up an empty dumpster but said she did not know what she could do about it. Put us on hold for 19 min until we hung up -3rd call, agreed the driver picked up an empty dumpster, admitted that they changed the invoice from 145 days to 25 days but claimed they had a signature. Then said we would have to pay for another dumpster because our 25 day rental is up. When asked to speak to a supervisor we were put on hold for 30 minutes until we hung up -4th call, admitted to all of the above being true. Said no refund was in order and that we would have to pay for another dumpster. When asked again to speak with a supervisor she said "my supervisor said I need to handle it". This company, to this point, has shown zero regard to customer service and has flat out lied and taken money for a product that was not used. The fact that they demand payment up front, they know they can this and the customer has no way of recovering. I wished we did our research on them before we used them.

    Customer Answer

    Date: 03/03/2023

    Better Business Bureau:

    At this time, I have not been contacted by Ultimate Dumpsters regarding complaint ID ********.

    Sincerely,

    *******************

  • Initial Complaint

    Date:12/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged an additional $400 since the dumpster was temporally blocked for ************************************************************************************************************** route. We had asked that they do this to avoid preventing access to the dumpster. We rent out several parking spaces in the area around where the dumpster was placed, and we needed to coordinate with the renter to make sure the front of the dumpster was clear so it could be removed. I was later told, after the payment that this is not their policy, they only call for removal. I can see the financial advantage of only providing an accurate arrival time for the driver for drop off and not for pick up, since it is to their advantage to have the dumpster blocked and results in additional charges. They billed the credit card on file without our authorization. I tried to work this out over the phone but to no avail. I spoke to a person named *** at their number ************ - operator.

    Business Response

    Date: 12/29/2022

    This has been handled directly with our customer, thank you!

Ultimate Dumpsters is NOT a BBB Accredited Business.

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