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Business Profile

Online Retailer

VIASOX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent $157 for a six-pack of diabetic socks. and just received socks that did not fit and had zero compression.

    The company will not give me my money back and send this email:

    Hi *****,

    We apologize for the inconvenience.

    Please understand that as a company, we have policies and procedures that we follow for all our customers.

    The socks you ordered are not compression. They are loose-fitting and non-binding socks that are made to protect your feet by not restricting blood flow.

    Since we cannot accept returns nor process refunds due to the nature of the product, we can only offer to send you 6 pairs of our Non-binding Diabetic Socks as a one-time gesture. However, moving forward, we can no longer offer a replacement.

    If you agree, please provide us with the details of the socks that you want.
    • Size
    • Color/design
    • Length (Crew or Knee High)
    • Thickness (Thin or thick)

    If you have swelling or a wide foot you can get the next size up.

    Regarding the socks that you have, you can either keep them or donate them to someone who can use it.

    We'll wait for your reply.

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with VIASOX in late July- early August, 2022. Upon receiving the VIASOX order, I was very disappointed, as the sox are NOT true compression socks and are not fully over-the-calf. The sox are falsely advertised and I requested a refund. My refund request was initially denied despite their clear online advertised full refund policy, but eventually VIASOX agreed to issue me a full refund. They requested I send them a picture of all of the sox they has sent to me & then requested I return all of the products to their business. After sending them a picture, I followed their instructions to return my order for a full refund. My product return package was received by VIASOX on Monday, 9/12/22 at 10:09am, via USPS trkg # **********************. I was told on 9/13/22 that VIASOX would confirm receipt of my return shipment and then issue my refund. Since 9/13/22 I have requested numerous times for them to issue me my refund, but they claim they are still trying to confirm their receipt of my return shipment. They have it, but refuse to acknowledge it and issue my refund. It is now 11/3/22, over 2 months after they received my return shipment and I have not received confirmation from VIASOX that they received my shipment, nor have they issued my refund.

    VIASOX phone # is ###-###-####, address is: VIASOX, **** *** **** ******* ***** **** ********* ******* ****** ** *****. The Corporation Identifier (ID) is #********. The registered business office address is ** ******** **** ****** ********* ** *** **** **. VIASOX also has facilities in the state of New York, USA and I will submit a copy of this complaint to the BBB office in the State of New York, USA.

    Below is a copy of an email from VIASOX:

    Katherine (Viasox)
    Sep 13, 2022, 04:36 EDT
    Hi Maurice,
    Thanks for reaching out. We've followed up to our warehouse to see if they've received the package.
    We'll process the refund once we get an update.

    (No confirmation/refund received yet)

    Business Response

    Date: 11/21/2022

    We're currently having issues sending payments via the same card you used. We apologize for the inconvenience. We can process the payments through ******, though. May we have your email address for your ****** account? We appreciate your kind understanding. We'll wait for your reply.

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 sets of compression stockings from Viasox. Their ads have videos showing non-binding compression stockings. Viasox is highly rated with many good reviews, so I decided to try them.

    I received my order on 8/18/22. I couldn't get the stockings over my toes let alone my foot/leg.

    Their website boasts a 14-day refund policy if not completely satisfied. I emailed Viasox requesting a return authorization and refund on 8/20/22.

    In their first response - 8/21/22 they requested a picture of the Stockings, which I did on 8/23/22. They responded on 8/23/22 indicating the items can't be returned due to the nature of the product and requesting I try on the 2nd pair and let them know what happens. I did so, and I can't get either pair on my foot/leg.

    On 8/27/22 I responded indicating I complied with their request and provided the result, as stated before, I can't get them over my toes let alone my foot/leg. I concluded reiterating my request for a refund (as per their website/policy). I haven't heard from them since.

    I paid a total of $62.97 for the two pairs of stockings, which included shipping and handling. The invoice was paid through my ****** credit account. I did take this up with ******, but they sided with the vendor based on the product wasn't damaged. As noted, their website boasts a 14-day refund policy if not completely satisfied. Does it sound like I'm satisfied?

    I'm attaching a copy of the emails, pictures of the stockings, etc.

    Business Response

    Date: 11/21/2022

    We have offered the customer 50% refund since we are unable to accept returns due to the
    sensitive nature of the product, we do not accept returns. The customer did not send a
    response. Had it been that the customer informed us what can be acceptable for them, we’d
    be willing to provide a replacement item plus the refund we offer.

VIASOX is NOT a BBB Accredited Business.

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