Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online on April 5, 2025. I waited about 3 weeks until I contacted the company for the first time to request info on my package. I received an email stating the package was “In Transit”. I then waited an additional two weeks and contacted the company for the second time to request info regarding my package. I received an email stating “Its still in transit”. It has been almost two months and all the company has to tell me is “its in transit” the order was for $60 worth of items and I have been refused a refund or package cancellation. The company shows know care to resolve this issue and the birthday party has long past.

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call viasox sock about week before I order told the **** ********. Also wear 2XX.She said they should fitting because they are stretchy, next week I order them on online. Told me take 3to5 days. Contact them told me take 3 weeks to get. Got May 17,2025
  call on Monday lady said your gone out business. Sorry. Trying email mail. They email back said should fit. ( like put watermelon in banana skin dont fit) I I wear 2XX compression sock. Not large sock

  Business Response

  Date: 05/29/2025

  Your request (242946) has been updated. To add additional comments, reply to this email. Jarvin *****(Viasox) May 22, 2025, 09:55 EDT Hi *****, Thank you for your reply and for sending the photo. Since we cannot accept returns nor process exchanges due to the sensitive nature of the product, we can only offer to send you a pair of our ************ Socks as a one-time gesture at no additional cost. Please provide us with the details of the socks you want (except our newly released designs and Peanuts designs). Size: Color/design: Length (Crew or Knee High): Regarding the socks you have, you can either keep them or donate them to someone who can use them. We'll wait for your reply.   ************* May 21, 2025, 18:58 EDT I order 2XX Socks, Got Large they dont fit, I called ask if they would fit. Measure calfs said33 plus the will stretch. That what lady on phone told me. I wear 2XX compression sockThey should Fit because they Stretchy..She told if there was problem call back. So i call Monday when i findly got the I was told Business is Closed. no long in business. contact on line. Sorry about Problem   Attachment(s) socks.jpg socks2.htm  ****** *****(Viasox) May 21, 2025, 10:42 EDT Hi *****, Thanks for reaching out. We're genuinely sorry to hear about the issue you're encountering with the socks. Firstly, we appreciate your purchase and are here to assist you with any concerns you may have. The socks you ordered were our Compression Socks which can only fit up to 18 inches calf size. The socks shown in the ads are our ************ Socks which can fit up to 30 inches calf circumference. While our policy generally does not allow returns due to the specialized nature of our products,we'd like to better understand the situation by knowing your foot and calf size. Additionally, to assess the issue accurately, we kindly request that you providephotographs of the socks clearly showing the problem, the sock size indicated on the cardboard sleeves, and the shipping label (if you still have it). This will enable us to share the information with our team for review and potential replacement. Please feel free to reach out to us with the requested information. We value your feedback and hope to hear from you soon.   ************* May 20, 2025, 18:40 EDT I bought 2 pairs 2XX Sock, Some reason you send LG -xLg Sock Cant wear. Call yesterday they told me closed. At 1 pm. Your no longer in buisness. i want right sixe socks or money back. I am call Better Business Burena. Contract all Friend on ******** and *** *** 

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello -
  I purchased compression socks from VIASOX that were advertised as ultra-stretchy and designed to fit larger, swollen feet. The product received does not match these claims — the socks do not stretch as advertised and do not fit even average-sized legs. I reached out for a refund, but the company has refused, citing a no-return policy despite the product being misrepresented.
  They offered either two replacement pairs or a 50% refund, neither of which is acceptable as the socks are unwearable. I am seeking a full refund of the product price. Their policy is unreasonable given the product does not perform as advertised.

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased compression socks from this business about a week ago. I received them yesterday. They do not fit. This is a size extra large. They do not fit on my leg. I reached out to this company about the socks not fitting.
  I purchased from this company because they are soliciting their product on the internet and all of the pictures that they show is of people wearing socks. There does not appear to be any problems.
  When I reached out to the company they stated that they are willing to give me half of what I paid minus the shipping cost. They stated that they do not make refunds. I never noticed that while purchasing the socks. If they dont issue refunds for items that do not fit, it should have been stated more prominently on the purchase page. This company is stating that the socks cost 30.00 but you get a free pair with each purchase in order to say that the merchandise is on sale and they dont take back sale items to ensure that people receive high quality. If this was known to me, I would have never purchased anything from them.

  Business Response

  Date: 04/02/2025

  The customer ordered compression socks, which are designed to fit tightly, as clearly stated in our size chart and product details at checkout. Due to the nature of the product we cannot accept returns. However, as a courtesy, we will issue a refund

• Initial Complaint

  Date:04/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The socks do not stretch as advertised around the calves of my legs and they are not really very fat my husband tried to get them up over my ankles and calves and he couldn’t stretch them up and over my ankles and shins

  Business Response

  Date: 04/02/2025

  Please provide more details. Unfortunately, we are unable to locate the order provided the details above. Thank you,

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered via six because they have a guarantee to be satisfied with the socks or money back and I need a good compression sock for my diabetes that doesn’t imprint into my skin so decided to give them a try and their long sleeve socks constantly fall down so it doesn’t nothing for my calves and I got no relief from the socks. I wrote an email stating this and they asked me for feet picks saying I don’t know how to wear socks and they want feet pictures to prove it and are not honoring their satisfaction guaranteed or money back.

  Business Response

  Date: 09/24/2024

  We are sincerely sorry that our product did not meet the customer’s expectations. At Viasox, customer satisfaction is our top priority, and we strive to provide high-quality products and services.  To resolve this matter, we have issued a full refund to the customer. We will continue to take steps to ensure that such issues are addressed promptly and prevent similar situations in the future. We appreciate the opportunity to address this complaint and work towards a satisfactory resolution. Please do not hesitate to reach out if you require further information or assistance. 

• Initial Complaint

  Date:08/19/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially canceled my order and Viasox told me the request was up-dated. Well they still shipped the items. I initially was offered a % 50 credit for the order confusion. Then I discovered that these socks are way smaller than advertised and also much smaller than on my previous pair. These socks are not wearable and a total loss to me.

  Business Response

  Date: 08/20/2024

  We sincerely apologize for any inconvenience this may have caused. Initially, we processed a 50% refund as per the original agreement, allowing the customer to keep the socks due to the sensitive nature of our product and our policy of not accepting returns. However, we did not realize that the customer was expecting a full refund of $105 CAD. We have now issued the remaining $52.50 CAD to complete the refund. The customer is not required to return the product.

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******** **********
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:08/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order on 7/24/2024 and was sent a tracking number on 7/25/2024. On checking the tracking number the package is in the UK instead of USA. All I have gotten from this company is excuses with zero attempt at resolution.

  Business Response

  Date: 08/20/2024

  A review of the order shows that it was delivered succesfully via Canada Post.
  
  Here's the tracking link:
  *******************************************************************************
  
  Hope this helps.

  Customer Answer

  Date: 08/20/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  I have not recieved my order regardless of what their "tracking number" shows.  Canada post does not make deliveries in the USA.
  
  
  
  Regards,
  
  
  
  ****** ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 08/22/2024

  We have issued a full refund of $75.99 to your account. We hope this resolves the issue to your satisfaction.
  

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased these diabetic compression socks in good faith by referencing Viasox size chart after taking my calf measurements. My calf measurements are 17.25".
  
  Viasox is telling me they will not issue a refund as per their policy. I keep telling them their size chart is misleading and is false advertising. These socks don't fit an 18" calf. And the customer service person admitted to me in an email that these socks really are made for people with 16" calves. I've attached a copy of this email reply from Viasox customer service.
  
  Viasox needs to change their size chart to properly reflect the fit of these compression socks. How many other innocent customers have they basically stolen money from by falsely advertising this product? Then when the customer reports a fit issue, they throw their "no refund" policy" back in the customer's face!
  
  They offered me a pair of non-binding diabetic socks instead. I have no use for this type of stocking. My doctor is telling me to get compression stockings.
  
  Additionally, this company requests tips from customers when placing orders. The unspoken message customers get is that you will get better customer service if you tip their employees. That's exactly what I thought when I left a $2.29 tip on this order. I gave this feedback to the company, and they totally ignored this feedback.
  
  I am requesting a full refund, including the tip, for a total refund of $40.00. Please help me get justice and a refund.

  Business Response

  Date: 04/25/2024

  Thank you for contacting us.
  I'm pleased to inform you that we have processed a full refund of $40 to the customer. Additionally, we have reached out to the customer via phone and ensured that the full amount has been refunded.
  

  Customer Answer

  Date: 04/25/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  After I filed this complaint, I found an email address for the CEO of the company. I emailed him. Within 48 hours I had the full refund.
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:03/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am diabetic and having trouble with leg swelling, and my physician suggested I get some compression socks, so I thought these socks would be great. How wrong I was. Their website is hard to use, and trying to understand the options of socks is in need of a PhD.
  I did receive said socks and can’t even get them on. They have a no return/refund policy which is not expressed on their website. I contacted customer service which was a run around. I was told they would send me a pair of non binding socks for my troubles. The only property this, is they have no compression in them what so ever so will serve no purpose for me.