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Find a Location

DigitalOcean LLC has 1 locations, listed below.

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    Business ProfileforDigitalOcean LLC

    Web Hosting

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    18 complaints closed in last 3 years

    8 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    101 Avenue Of The Americas Fl 10, New York, NY 10013-1941
    BBB File Opened:
    6/19/2013
    Years in Business:
    12
    Business Started:
    1/1/2012
    Business Incorporated:
    8/8/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Ben Uretsky, Co-Founder
    Contact Information

    Principal

    • Mr. Ben Uretsky, Co-Founder

    Customer Complaints

    18 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/06/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On November 26, I believe, I purchased a small computing service to use as a relay to allow easy and secure access to my home computer when visiting family for the holidays -- which was planned to be roughly 4 to 6 weeks. The total was roughly $7.98 a month. I agreed to use the service on a monthly basis.Quick notes:The website makes it difficult to cancel services once started and was told to delete my entire account with the company to end the small compute service. There is no way to understand this is the only way to end a service, and I had to reach out to support to do so. It was unscrupulous, shady, and all around intended to keep people paying for a service they don't need. Anyway, after returning home, I decide to cancel the service and there was no clear or easy way to accomplish this. I deleted the compute resource, but every time I tried to delete the "project", it would give me an error and say it couldn't be deleted because it was a default resource. confused, I kept trying and had got so irritated after 15 minutes of this, I quit looking to relax and forgot to return to fix it. Well, they charged me again, of course, and I contacted the support and complained about the issue and they eventually told me I had to delete my account. Yes, delete. my account, which they call a "team." Now, this is not clear on their website's user dashboard AT ALL. There is nothing I could even find to reach the delete page and had to search through their how-to documents and find a link to take me to the page to delete my account. They're shady savages and should be ran out of business. I told them I wanted my refund because I was unable to delete the account because doing so led to the page saying I was not allowed to delete the only computing resource I had. it never said, by the way, if you don't want to pay this delete your whole account with us. No, they just say it's impossible.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gabriel C

    1 star

    02/07/2024

    I tried to use Digital Ocean's Cloud for hosting my website without success, after a month of trial and error I finally gave up and used another service but Digital Ocean kept billing me even though I cancelled my droplets and any type of service I had running in ******* I got another bill in February. This time I found a link to destroy my account in early February when I requested a refund for February I did not think it was unreasonable since I did not request a refund for ******* and February. I am hopeful that I will not get charged in the future but wanted to warn others not to use Digital Ocean for hosting. I did not find a button or a link to cancel my account at any time on their website, the only thing I was able to do was cancel a droplet.Their Digital Ocean support reply was: ~ As we are also not able to verify usage or non-usage (we do not have access to the server's login records), which is why we provide customers with the ability to cancel their service at any time by destroying Droplets (or any other billable service) on their account. We also define usage as having a server, as we are providing a service during that time. It's a bit like ******** even if you don't watch something that month no one assumes that you don't want it unless you take action to cancel it.Please note that we do not offer any refunds or credits because even if you haven't used the Droplet or service, technically the droplet is still with you and the hypervisor continues to reserve your share of CPU, RAM, and disk (as well as the ** for your VPS). That means the space is not available for someone else to use. This same factor applies even if you've powered off a service. ~One star is too many.

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    BBB Serving Metropolitan New York

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