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Business Profile

Web Hosting

DigitalOcean LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 15 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Digital Ocean locked me out of my account, has no support number and has repeatedly denied me the ability to cancel service. I have filed so many support tickets trying to cancel the service and yet they charge me every single month for a service they refused to provide.They have refused to allow me to cancel the service with support tickets and have locked me out of the software to cancel on my own.

  • Initial Complaint

    Date:07/01/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For 3 months I have attempted to cancel or deactivate my account. I am unable to log in to the website and the forgot password link never sends me the reset password email. I have contacted the digital ocean support numerous times without any answer or resolution. They continue billing me $12/month.

  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business Name: Paperspace (now owned by DigitalOcean)Complaint Description:I was enrolled in a research credits program offered by **********, which granted free access to computing resources for academic purposes. I had not used the platform in over six months, and at some pointapparently after DigitalOcean acquired the companythe program was discontinued without any notice, and I began receiving charges to my credit card.Once I noticed the charges, I immediately shut down all resources on my account. Despite this, I continued to be charged for two additional months. After digging into the billing, I found that the charges were related to a private workspacea service I do not recall signing up for, nor was I ever notified I would be billed for it. I attempted to delete the workspace and believed I had done so, but the charges persisted.I have submitted multiple customer service tickets, all of which have been closed without a response. There is no available phone support, and emails to support and technical contacts (including some I had interacted with during the research program) have gone unanswered.This month, I was charged twiceonce for the current month and again for the previous montheven though no services have been in use, and I have taken every step I can to cancel the ********** this point, I have been charged over $500 for services I did not knowingly agree to and could not stop despite multiple attempts. I believe this is a clear case of unauthorized billing, and the companys total lack of customer support raises serious concerns. They dont even list an account number on invoices.Resolution Sought:Full refund of all unauthorized charges (approximately $500)Immediate cancellation of my account and all associated billing Written confirmation that no further charges will be made This experience has been deeply frustrating and feels exploitative. If unresolved, I will also be sharing my experience publicly to warn others.

    Customer Answer

    Date: 04/25/2025

    At this time, I have been contacted directly by DigitalOcean LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

    they said they would reverse the charges but nothing has happened and they arent responding. 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ****** *********

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paperspace/Digital Ocean shut down my account and stole my intellectual property. Then told me I needed to submit all my social media posts and id through insecure email to get my code back. I feel like this is blackmail and gives them an opportunity to defraud me. I read online and their trust scores are atrocious as you can see here. **************************************************** They have no phone number to contact them. Digital Ocean and Paperspace have no phone number. They claimed my code violated terms of service, but I believe strongly after reading other people's posts online it is a red *******. I have only tested stocks in backtesting and forecasting and have not violated their terms. They haven't even looked at the code or they would know.

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im being charged on credit card for unneeded service. No way to cancel? No phone# to call. I dont have a computer and my daughter looked up company and thinks this is for some computer service? Only way we found to attempt to cancel is by signing in- I cant sign in, no password. We attempted reaching them online and submitting my email address. Site says theyve emailed me after doing that- but no email received! No way to ****** fraud service and theyre billing me nearly $100month!

  • Initial Complaint

    Date:03/03/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a monthly billing subscription with Digital Ocean and am unable to end this subscription. There is no option to delete my credit card from their site, no option to delete my account. I have contacted them numerous times and there's nothing I can do to stop the charges.

  • Initial Complaint

    Date:02/27/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********************************************************************************************************** is the owner of this website. They have published my name and address, along with other personal data on this website/webpage. They have not provided a contact email for this website, so I performed a WHOIS search and found the owner. I want my name, **** I *****, and all personal information related to me removed from your website immediately. Do not republish or use my name and personal information on your websites in the future. Provide written confirmation via email when your company has removed my name and personal information from your website.

    Customer Answer

    Date: 03/24/2025

    Better Business Bureau:

    At this time, I have not been contacted by DigitalOcean LLC regarding complaint ID ********.

    Nor have I received a response to the several emails I have sent separately to the companys legal and privacy emails requesting removal of my name and information. 

    Sincerely,

    **** *****

  • Initial Complaint

    Date:02/04/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Digital Ocean placed unauthorized recurring monthly payments on my credit card going back since Sept 2023 for over $500 total. I have never had an account with this company nor have I ever authorized any payments.

    Customer Answer

    Date: 03/01/2025

    Better Business Bureau:

    At this time, I have not been contacted by DigitalOcean LLC regarding complaint ID ********.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged my credit card wo permission and no response to inquiry re repair

    Customer Answer

    Date: 12/30/2024

    Better Business Bureau:

    At this time, I have not been contacted by DigitalOcean LLC regarding complaint ID ********.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:12/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/1/2024 $7.42 12/1/2024 $50.02 ************************** NY I don't know who this is and have no account with them for me to be billed.

DigitalOcean LLC is NOT a BBB Accredited Business.

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