Reviews

Review Details

• Review fromRegular Joe

  Date: 10/12/2022

  1 star
  This streaming service bears watching in my opinion. In our case we picked up a subscription in October 2021 to enable us to watch Bruins hockey because ********** stopped carrying it. After the season was over my wife called to cancel the service on May 2022. When this season restarted we called to restart the service. But when we checked our account we found that had been charged all summer long. We called FUBO and discussed this situation. Initially the representative said we could get a refund for this months service and $55.00 off the next months bill. We werent happy with that where wed paid in $300.00 so we escalated this ticket. We then received an email from a higher up that stated we would get no refund or price reduction at all, just a cancellation at the beginning of November. In my opinion these streaming services should at the very least send their customers an email receipt so that they are aware that they are taking $75.00/month or whatever it is out of their debit card account. Granted the onus is on the consumer to check his or hers bank statements every month, but does everyone have the time for that?I say shame on FUBO for this type of activity, it shouldnt be allowed. Once this is settled I can assure you that this will be the end of using this service, i will find another way to watch my desired programming or just do without.

  Fubo

  Date: 12/06/2022

  Hi ***,We apologize in advance about this experience. The email address provided in your message does not show an account or case with us and, therefore, we have been unable to review it.However, while we understand that you would have liked to receive notification from FuboTV in regards of renovations, please kindly note that our platform works as most of digital platforms do. Our subscriptions are set to renew monthly automatically unless they get cancelled from the user's side, and we inform on this at the time of registration, as well as on our Terms of Service, which are mandatory to agree to and aknowledge them upon registration.We will pass your feedback though along to the team, and please do not hesitate to reach out to us directly through our ************** (***************) if you ever come across any questions, our team is always happy to help.Best Regards

  Regular Joe

  Date: 12/07/2022

  Thank you for your response to this issue. The account for this transaction was *******, which I believe is the ticket number as well. As far as the cancellation, my wife maintains that she did call your company and cancel, but for some reason, it didnt take. I tried to acquire phone records through my provider to confirm my wifes cancellation call as FUBO had no record of it, but was told that it would require a court order and both sides would need to agree to that first, which I suppose would not happen on your end and wouldnt be worth mine or your time. Its easier to just let you steal my money. I still maintain that these type of services should notify their customers of any withdrawal from their bank account, but that change would have to be legislated. I will take this as a ****** learned and be more wary of this type of this kind of practice in the future. One thing is for certain, youve lost one customer for good.

• Review fromBarbara S.

  Date: 10/10/2022

  1 star
  I signed up for 7 day free trial but it turned out to be monthly All I wanted was to see the ************* and none are available through this subscription I called and asked for my money back within 2 hours and they declined Please refund my money

  Fubo

  Date: 12/06/2022

  Hi *******,We have reviewed your account with the email address provided and see that you already had a 7-day free trial with us back in September 2021. Then you reactivated your account on October 2022 and since our free trial is only available for new subscribers, you were charged upon reactivation for a month's subscription with us. Our site advises on an inmmediate charge before you confirm the reactivation.We hope this information helps to clarify the situation, however please do not hesitate to contact our Care Team directly through our ************** (***************) if you ever come across any other questions, they're always happy to help.Best Regards

• Review fromsusan k.

  Date: 10/09/2022

  1 star
  Signed up for free trial then canceled at the end of a paid month. **** never sent us an email with another invoice. My husband just found these charged over $700 in the last 11 months - they are denying I canceled and refusing to refund. At this point seeking resolution through torte action.

  Fubo

  Date: 12/07/2022

  Hello *****,We have reviewed the email address provided here in your BBB message and it shows an account with a subscription that ended on February 2018, with a unique charge that was refunded. Therefore, the charges you mention may be associated with a different email address.Best Regards

• Review fromAna De La Noval

  Date: 10/07/2022

  1 star
  On Sept 23, I signed up for a Free Trial. Their website said: "Start Free. Trial No Hidden Fees. Cancel Anytime." Within five minutes, I realized that instead of NatGeo Wild, one of the channels I watch the most, they only carried National Geographic, so I canceled and I got the confirmation email. The next morning, while working on my online banking, I saw that I had been charged $69.99 for the first month! After several emails, I finally received one telling me that 1) they could confirm I had successfully canceled the subscription and 2) "Since Fubo is a prepaid service, you will continue having access to your programming until the end of this current month's period. Your subscription will not renew and you will not be charged moving forward, unless you decide to reactivate it in the future." What happened to Free Trial? Cancel Anytime? No Hidden Fees? As far as I'm concerned, **** just STOLE $70 from me for providing absolutely NO SERVICES. With all due respect, this is an illegal scam and they should be ashamed of themselves. I work very hard and $70 is a lot of money for me, especially during these times. I have asked and demanded a refund from them, but still have not heard back. It is shameful.

• Review fromterry c

  Date: 10/02/2022

  1 star
  To much screen freeze and getting worse Currently watching a taped program 20 seconds at a time!

• Review fromStephanie N

  Date: 09/27/2022

  1 star
  I signed up for a 7 free trial and canceled via their Website. Now I have been charged $273.49 for service through the end of the year!! I CANCELED MY SERVICE WITH IN 24 HOURS !!!!! I WANT MY MONEY BACK. What a SCAM!! I've called my bank to complete a fraudulent scam. I cannot believe people like this still exist and are REFUSING to give me my money back for something I NEVER ORDERED OR USED.This will catch up to you ********* What a horrible company and absolutely terrible human beings .

• Review fromCarol S

  Date: 09/26/2022

  5 stars
  I found a charge for ****** on my credit card . ************ charged me. I did not sign up for their service. I called and talked to someone. He said it was signed up on my iPhone , they had my email and my credit card info. I did not sign up for it. They refused to give my money back. I figure they got my info from ****** since they are connected to them. I dont know how to get my money back. I cant afford this. I didnt even know what **** was. I do now , I am 75 yrs. old and I do not watch football. I dont know what to do.

  Fubo

  Date: 09/28/2022

  Hi *****,We apologize in advance about this experience. We have reviewed your case with the email address provided and see that our Care Team terminated this account and issued a full refund for the charge back to your card on September 27.Please wait 7 to 10 businness days for the refund to show up in your bank, and let us know if you come across any other questions, our team is here for you! Best Regards

• Review fromJerry G

  Date: 09/25/2022

  1 star
  I want this cancelled and have tried to do so. Communication with the company is only through chat. I tell them I want to cancel and the chat is ended. I WANT THIS SUBSCRIPTION CANCELLED and a full refund issued for the subscription. The 7 day free trial is easy to sign up. Cancelling is a ridiculous nightmare!!!

  Fubo

  Date: 09/28/2022

  Hello *****,We have reviewed your case with the email address provided and we do not see any communication or cancellation request made in regards to this account.With fuboTV, you can cancel at any time by following the steps listed in this article from our ************ *********************************************************************************************-However, we have gone ahead from our side this time and set the subscription to cancel for you at the end of your prepaid period, October 1st. Best Regards

• Review fromBrandon M

  Date: 09/09/2022

  1 star
  I am not surprised at all with the shady business practices of FuboTV given their terrible leadership; losing money QOQ and *** does put a sense of urgency to try and squeeze as much cash flow out of your customers. However, false advertisement seems to be illegal and just plain wrong. I will begin my first stating that I was shown a FuboTV advertisement after trying to find a college football game that stated they were streaming it. I decided to create an account and begin a free "7 day trial". Of course, given it was a FREE trial, I added all the unnecessary packages to it (stuff I knew I wouldn't even watch). I was charged immediately for the FREE trial ($110) and to no surprise, the advertised game was not even on their service.I have tried getting a refund but was told I had already created an account previously, to which I honestly may have a while ago but do not remember. The thing is, the email was not the same and I was not forewarned I already had an account (had to put in all of my personal information, credit card, zip, etc.)Call center is a joke just as any call center: they get paid crappy wages to deal with mad customers. It is not my fault that FuboTV has overleveraged their crappy service and desperately needs to squeeze as much cash as possible because they lack decent upper-management and leadership. I would be happy to consult them on better business practices to obtain and retain customers.As for now, I will advertise against FuboTV and celebrate their Tangible Common Equity spiraling downward.

  Fubo

  Date: 09/28/2022

  Hello *******,We have reviewed your case with the email address provided and it shows that since other accounts and trials were associated to your user, our system did not provide you with another one this time. Our trial period is only for new subscribers and this is mentioned in our Terms of Service.Furthermore, our site advised about an immediate charge during the registration process of this account. Since you have already cancelled the subscription, you still have access to it until the end of your prepaid period, which is October 3rd. Please feel free to get back to our Care team if you come across any additional questions, they'd be more than happy to assist. Best Regards

• Review fromMark J

  Date: 09/08/2022

  1 star
  Fubo is too slow to load and respond to commands. Can't play most of the programs I recorded because they don't have the rights apparently. The fact that they don't mention this during sign up I'd false advertising. These people are crooks. Don't waste your money