Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently charged for a subscription with Fubo that I was unaware was still active. After investigating, I discovered that Fubo had been billing my debit card $100.98 per month for more than two years, totaling over $2,400.The account was associated with my wifes email address, but neither of us realized the subscription was active. There was no usage of the service for over 24 months, and Fubos representatives confirmed they track usage but do not proactively notify customers of inactivity. At no point during this time did Fubo reach out to confirm whether we wished to continue, despite zero engagement.When I contacted Fubo, they refunded the most recent charge as a one-time courtesy but refused any additional refund, citing their terms of service. While I understand their policy, continuing to bill for years without any communication or verification, despite no activity, is not reasonable or ethical business practice.I am requesting a partial goodwill refund for the charges during the extended period of non-use. I am not disputing that an account was opened, but charging more than $2,400 for an unused service without any notification is unacceptable.I would prefer to resolve this amicably without further escalation through my financial institution or regulatory complaints.

  Business Response

  Date: 08/05/2025

  Hello ****,
  
  We apologize for any inconvenience having an unwanted subscription with us may have caused you. We have reviewed your account with the email address provided and it shows you started a 7-day free trial on June 7th, 2023 and since no cancellation took place before the trial expiration, you were automatically enrolled into a paid subscription with us on June 15th, 2023 and charged $88.98. 
  
  During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ****************************************************************** that customers agree to upon subscription. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time. 
  
  Furthermore, please note that even if you do not use your subscription, we still incur in fees with our providers because you had an active subscription with us.
  
  However, we can confirm that our Care team has terminated your account and refunded the last charge in full ($100.98) back to your card ending in ****. Please allow 7 to 10 business days for the refund to show up on your bank account.
  
  Were sorry that additional refunds are not due. Please feel free to get back to our Care team if you come across any other questions, theyre always happy to help.
  
  Best *************************************** Team

  Customer Answer

  Date: 08/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for the response. I appreciate the refund of the most recent charge, but I do not consider this matter resolved.
  
  While I understand Fubos terms and conditions and that the account was not canceled, my concern is about the companys practice of continuing to charge for more than 24 months without any usage or proactive communication. Your team has confirmed that Fubo tracks account activity but does nothing to notify customers of prolonged inactivity.
  
  This resulted in over $2,400 in charges for a service that was not being used. A single refund of $100.98 does not reasonably address the extended period of non-use and lack of notice.
  
  I am requesting a partial goodwill refund for the time the account remained inactive. Other subscription services routinely send inactivity alerts or account reminders, and continuing to bill indefinitely under these circumstances is not acceptable business practice.
  
  I would prefer to resolve this amicably through the BBB process rather than escalating to my financial institution and regulatory agencies, but I do not consider the matter resolved based on the current response.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ********
  
  
  
  
   
  

  Business Response

  Date: 08/06/2025

  Hello ****,
  
  As stated in our Terms of Service, our users accept that their cards will get charged if they do not register a cancellation before the trial expiration. It is very unfortunate that we did not hear from you before that date, so we could have helped you to avoid an unwanted charge. We do not see any attempt of cancellation before your account went into a paid subscription on July 17th.
  
  Our decision is final and additional refunds are not due. We apologize for the inconvenience having an unwanted subscription with us may cause you.
  
  Best ******************************************

  Customer Answer

  Date: 08/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for responding again. Unfortunately, I do not consider this matter resolved.
  
  Repeating the Terms of Service does not address the core issue: Fubo continued to bill for over 24 months without any usage and without sending a single notification or alert to confirm if we wanted to keep the service active. Your own team acknowledged that Fubo tracks account activity but takes no steps to protect customers from being charged indefinitely for an unused subscription.
  
  This is not simply about the terms. It is about reasonable business practices and fairness to consumers. Many companies in your industry send inactivity alerts or renewal reminders. Fubo does not, which resulted in more than $2,400 in charges for a service we did not use.
  
  Since Fubo has stated this is its final position, I will proceed with escalation through my financial institution and formal complaints to the appropriate regulatory authorities.
  
  I would have preferred to resolve this directly, but the lack of compromise leaves me no choice.
  

   
  Sincerely,
  **** ********
  
  
  
  
   
  

• Initial Complaint

  Date:07/28/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the FUBO service once in April '25, cancelled the subscription on my t.v., and the cancellation did not process through my t.v. Subsequently, I was charged recurring subscription charges for three months. Upon talking to customer service, they were completely unhelpful, insinuating that I was trying to receive a refund for services that were already used. I did not use the service other than one time in April '25. Although my service record would show that I did not use the account, ********************** rejected to take this into consideration, and charged me anyways. Most companies will be reasonable and desire your future business, but FUBO's end goal is just to take a few hundred dollars from me with a complete disregard for my experience with the business and intent to cancel the service immediately.

  Business Response

  Date: 07/29/2025

  Hello ******,
  
  After reviewing the account with the email address provided, it shows that it was registered on April 24th under a 5-day free trial. Since no cancellation took place before the trial expiration, you were automatically enrolled into a paid subscription on April 30th. 
  
  During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ****************************************************************** that customers agree to upon subscription. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time.
  
  Also, please note that even if you did not use your subscription, we incurred fees with our providers because you had an active subscription with us.
  
  Furthermore, we can confirm that our team terminated your account as well as issued a full refund back to your card ending in **** on July 29th, as they informed you by answering your last email. Please allow 7 to 10 business days from the cancellation date for the refund to be processed. 
  
  Best *************************************** Team

  Customer Answer

  Date: 07/30/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8, 2024 I attempted to cancel my ************************* subscription. The debit card (Ending in #****) attached to the account was deactivated for Fraud on Tuesday, November 12, 2024 per **********. On June 9, 2025 my bank account was charged ******, without my knowledge, and a second charge on July 8, 2025 for ******. I contacted ************************* and they stated via live chat that although I attempted to cancel the subscription, it was only paused and they still have the ability to charge my bank account even though the card attached to the subscription was reported as having fraudulent activity. They offered no option for refund or resolution.

  Business Response

  Date: 07/17/2025

  Hello ***,
  

  We apologize in advance about this experience. We have reviewed our system with the details provided in your BBB message and were unable to find any contact with our Care team.
  We have sent you an email requesting specific information that will help us to locate the charges you mention as well as the account associated with them. If you could please kindly review the inbox related to the email address provided in your BBB claim and send us the details this way in order to protect your privacy, wed be more than happy to assist you.

  
  Best Regards,

  Fubo Care Team 

  
  

  Customer Answer

  Date: 07/17/2025

  This card was canceled for fraud, ending in 3000. Fubo managed to charge the card 2 times, over 6 months after the card was canceled for fraud.

  Business Response

  Date: 07/18/2025

  Hello ***,
  
  We apologize for any inconvenience this situation may have caused you. We have reviewed your account with the email address provided and it shows that you logged in on December 8th, 2024 and set your subscription to enter in pause temporarily, and that you selected this option for six months. Therefore, your subscription entered pause on December 8th, 2024 5:31 AM EDT, and reactivated automatically on June 8th, 2025, when you were charged for a new months subscription with us for $100.68. The subscription auto renewed in July 8th for $103.03.
  
  You mention you believed you were cancelling your subscription back in December. Our site offered both options, pause and cancel, and you selected the pause option. Also, our site shows all the terms when you choose the Pause option instead of cancelling. Were sorry about any confusion, and you can learn more on how this option works here: ************************************************************************************************************************* - 
  
  We are going to go ahead and terminate your subscription as well as issue a full refund for the last charge back to your card ending in 3000 as a courtesy. Please wait 7 to 10 business days to see the funds back in your account, and feel free to get back to our Care team if you come across any other questions, theyre always happy to help!
  
  Best *************************************** Team

  Customer Answer

  Date: 07/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 5, 2025 I started a free trial subscription to fuboTV. After 10 minutes had passed, I decided to immediately cancel. I did so and I got a cancellation notice from fuboTV on that date. I have never received a refund for my initial Trial payment of $82.48. On your website, I have noticed the same complaint from hundreds of people to Fubo TV, that they have not received a refund of their initial trial subscription payment. This organization is a scam. Please see to it that my credit card number ********, ******** is credited for that amount. Thank you for your time and I await your response.

  Business Response

  Date: 07/15/2025

  Hello ******,
  
  We apologize regarding any confusion and inconvenience this situation has caused you. We have reviewed your case and see you started a 7-day free trial on April 26 and  since no cancellation took place before expiration, it went into a paid subscription on May 2nd and charged $81.98. It auto renew on June 2nd for $101.98.
  
  During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ****************************************************************** that customers agree to upon subscription. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time.
  
  Furthermore, we see you have disputed the charge showing on your account with your bank. Any disputed charges made through the cardholder's credit card company, cannot be refunded once the dispute has been filed on the customer's end and received on our end. Our payment gateway does not allow us to initiate any refunds on charges that have initiated a chargeback. In addition, any communication regarding a disputed charge would be carried out through our payment gateway and the cardholder's credit card company, where the claim is carefully assessed and the verdict is reached on their end--unfortunately, not ours.
  
  We can confirm that your subscription expired at the end of your prepaid month and has been inactive since June 30th.
  
  Best ***************************************** Team

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2024, I called the Fubo number as shown on TV (I note, Now, they aren't advertising-!) I signed up but recieved Nothing. NO instructions, no converter, Nothing. I Thought I had canceled in March. Now I find they are Charging me $90 a month! They want $14 to Cancel! I found on You Tube how to connect--Turns out I need a firestick and smart phone (for the app)

  Business Response

  Date: 07/08/2025

  Hello ***,
  
  We apologize in advance about this experience. We have reviewed your account with the email address provided and it shows it started a 7-day free trial on January 30th and since no cancellation took place before the trial expiration, it went into a paid subscription on February 5th and charged $63.65 for your first month
  
  During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ****************************************************************** that customers agree to upon subscription. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time. 
  
  Please kindly note that Fubo does not require a receiver or antenna to work since our service is offered by the Fubo app you can find on your phone, tablet, smart tv or streaming devices. Moreover, we do not charge any fees to cancel a subscription.
  
  Lastly, we can confirm that our Care team has terminated your account and refunded the charge in full ($90.17) back to your card ending in ***** Please allow 7 to 10 business days for the refund to show up on your bank account.
  
  We hope you will consider joining us again in the future!
  
  Best *************************************** Team

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer He1) Fubo did NOT communicate with me: regarding  "smart phones, streaming" etc. No Communication.

  I do not Have a Smart Phone nor Streaming anyway. They are also fraudulent in that they Advertised on TV that it was so many $ a month, period. The Cost of Streaming or a S/P and its Subscription was not mentioned.

  Therefore I received NO communication re: how to set up, so cannot use it (I do not Have streaming/Smart phone) and therefore entitled to All my subscription back.

  They did not  Email me with Anything re: How To, (just how to send my Payments)   ever until I attempted to Cancel. They are not  "transparent". Fact they are not advertising on TV anymore Shows a poor service

  *** *****

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *****
  
  
  
  
   
  

  Business Response

  Date: 07/25/2025

  Hello ***,
  
  As stated in our Terms of Service, our users accept that their cards will get charged if they do not register a cancellation before the trial expiration. It is very unfortunate that we did not hear from you before that date, so we could have helped you to avoid an unwanted charge. We do not see any attempt of cancellation before your account went into a paid subscription.
  
  Moreover, our *********** has all the information on what devices you can use **************** on: *****************************************************************************************************************************************************************************************
  
  Our decision is final and a refund is not due. We apologize for the inconvenience having an unwanted subscription with us may cause you.
  
  Best ******************************************

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I was Not sent to a "help center",. I Did attempt to cancel.

  I received Nothing in Emails from them and No goods/Services. This is Fraud.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** *****
  
  
  
  
   
  

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 6 2025 I signed up for a free 7 day trial for Fubo The reason I signed up is because my Dad was interested in watching the ******* baseball game So I went to retrieve it and it said I couldnt watch it until the next day , my Dad wanted to watch this live as thats what they were promoting .After finding out we were tricked I went on line and cancelled the subscription that same day 6/6/25. And we never watched anything on that channel I look on my ******** **** today and Fubo charged me. $82.48 Anyways I want a refund for the charge of $82.48

  Business Response

  Date: 07/03/2025

  Hello ********,
  
  As we previously mentioned, we can confirm that our Care team has terminated your account and refunded the charge in full ($82.48) back to your card ending in ****.
  
  Please allow 7 to 10 business days for the refund to show up on your bank account.
  
  We hope you will consider joining us again in the future!
  
  Best ********************************* Team

• Initial Complaint

  Date:06/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12th, 2025, I attempted to cancel my subscription to FuboTV via their website. I followed the proper steps and received confirmation that the subscription was canceled.Despite this, I was charged for a full monthly subscription on the same day I canceled. I did not authorize this charge, as my intent was to end the service immediately and avoid further billing.I contacted Fubo support, but my concern was not addressed or resolved. I believe this charge was unjustified and misleading, as it contradicts Fubos own cancellation policies and reflects poor billing practices.Desired Resolution:I am requesting a full refund for the charge that occurred after I canceled the subscription, and confirmation that my account has been closed with no future charges.

  Business Response

  Date: 06/12/2025

  Hello ********, 
  
  We apologize in advance about this experience. Unfortunately, were unable to locate an account or recent charge associated with the details provided in your BBB claim. If you could please send us the correct email address or the ticket number associated with the contact you mention you had with us, wed be happy to look into your refund request for you.
  
  Looking forward to hearing from you soon!
  
  Best ****************************************** Team

• Initial Complaint

  Date:05/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to reactivate my FUBO account, but was denied and the customer service representative said their automated system blocked mt out. I did nothing wrong, and they're saying there is nothing they can do, which is absolutely absurd.

  Business Response

  Date: 05/27/2025

  Hello ***,
  
  We apologize in advance about this experience. We have reviewed our system with the details provided in your BBB message and were unable to find any contact with our Care team.
  
  We have sent you an email requesting specific information that will help us to locate the charges you mention as well as the account associated with them. If you could please kindly review the inbox related to the email address provided in your BBB claim and send us the details this way in order to protect your privacy, wed be more than happy to assist you.
  
  Best *************************************** Team

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When signing up for one of the many plans offered by FuboTV, they promote that regional sports are included in the set price. When you go to the checkout page, you then learn that you are charged an additional $15.99/month for the regional sports package. When asked if I could have the same package without the regional sports add-on, I was told no. To me, this is false advertising and the company not honoring their advertised price.

  Business Response

  Date: 05/23/2025

  Hello ****, 
  
  We apologize in advance about this experience. Please kindly note that we do not advertise the Regional Sports Fees as included in the price indicated on our website as this price varies depending on your location. If you live in a certain area and subscribe to a plan that includes a regional sports network (RSN), your subscription is subject to a monthly regional sports fee. The amount of this fee may vary from customer to customer, and can be up to $15.99/month. There is also an article available in our *********** with information in this regards: *******************************************************************************************************
  
  During the sign up process we are transparent with our customers. All of our customers are advised of the exact amount their cards will get charged for in the case they are not elegible for a free trial, as well of our Terms of service ****************************************************************** that customers agree to upon subscription.
  
  Were very sorry that more refunds are not due. Please feel free to get back to our Care Team if you come across any other questions, they are here for you.
  
  Best *************************************** Team

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We found on our credit card statement consecutive monthly ******** of ***** and ****** after we cancelled, but this company makes it much too difficult to understand how to manage ones account. We did the free trial but never got to see any programming, so we thought it didnt go through. Closest date I can guess is March 2025. When we try to manage our account or get onto our account, they try to sell us a new plan. The website is almost unworkable and we cannot manage our account. I defy anyone to show a path to cancellation. In Internet research, A settings symbol is indicated for us to click on. I would like a refund based on the fact that I have zero programming, and also based on the fact that they make cancellation, almost impossible.

  Business Response

  Date: 05/22/2025

  Hi *******, 
  
  We received a message from you via BBB (message copied for reference below). We are unable to locate the account with the information provided in the claim. To investigate this, we'd need additional information to locate the account.
  
  Could you please provide us with the following:
  Last 4 digits of the card associated with the charge
  Expiration date of the card
  Last date and amount of the charge
   
  Looking forward to hearing back from you!
  
  Best,
  ********
  
  
  Your message: 
  ******* *****
  
  * ** *****
  
  ******* ****** ***** *******
  E-mail: **********************************
  
  
  The details of this matter are as follows:
  Complaint Involves:
  Refund Or Exchange Issues
  
  Customers Statement of the Problem:We found on our credit card statement consecutive monthly ******** of ***** and ****** after we cancelled, but this company makes it much too difficult to understand how to manage ones account. We did the free trial but never got to see any programming, so we thought it didnt go through. Closest date I can guess is March 2025. When we try to manage our account or get onto our account, they try to sell us a new plan. The website is almost unworkable and we cannot manage our account. I defy anyone to show a path to cancellation. In Internet research, A settings symbol is indicated for us to click on. I would like a refund based on the fact that I have zero programming, and also based on the fact that they make cancellation, almost impossible.