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FuboThis business is NOT BBB Accredited.
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Customer Review Ratings
1.11/5 stars
Average of 445 Customer Reviews
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Review fromJoshua N
Date: 11/12/2022
1 starThey will steal you money. My free trial ended on the 5th, so I canceled my subscription on the 5th. I still got charged $222 dollars, and they would only refund $130 of it.Fubo
Date: 11/24/2022
Hi ******,We apologize in advance about this situation. Our system does not show any account or case related with the email address provided here. FuboTV works as a prepaid service and it sounds like you may have cancelled a quarterly subscription after your free trial had already expired.However, if you'd like us to look into your case one more time, please feel free to get back to us through our *************** we'd be more than happy to assist.Best RegardsReview fromRobert S
Date: 11/01/2022
1 starTerrible, I cut FUBO off and found out the football games wasn’t on any other app. I unlocked it on Saturday to see more games. Now it’s Monday night and I can’t watch the game. $70 + a month is insane for the terrible service. Locking the account again.
I experimented for 8 months thinking to save money. Time to go back to ****** ** to watch sports.Fubo
Date: 11/24/2022
Hello ***,We apologize in advance about this experience. The availability of some games and channels depends on your location due to licensing restrictions and our agreements with the networks we carry. As a reference, you can always use our Game Finder tool to check out in advance which games will be available for your area: ****************************** Also, please feel free to reach out to us if you come across any other questions or concerns, we'd be more than happy help (***************)Best RegardsReview fromJohanna S
Date: 10/30/2022
1 starHorrible picture quality! We pay $70/ month. Just watch NFL football games. Every other channel we have is great! ****** ****** ***** even every ******* 4k videos, no problem. TV is *****, 1 year old. ******** 165 Mbps download ALL the time. Fubo customer service hold times at least an hour.Fubo
Date: 11/24/2022
Hello *******,We're very sorry to hear that you're having troubles with your stream. We see that you called us and our representative did set your subscription to cancel at the end of your prepaid period. However, we'd love to try to fix this for you so that you can enjoy your FuboTV experience.If you have already tried to follow some basic troubleshooting steps (***********************************************************************************) and the issue continues, please feel free to call us and get in contact with *************. They're always more than happy to help.Kind RegardsReview fromDavid W.
Date: 10/29/2022
5 starsI signed up for the free trial I signed up for the free trial. The second day I cancel the service. And thought that was all I had to do. But today I was charged $233.76 for three months service. When I canceled they asked me why I was canceling and I let them know that they charge more than my cable provider. So why would I keep them and my cable provider too. They just stole $233.76 from me and told me, that I can still use the service until January 2023. But my account is cancelled none of my codes work so how can I use something I dont have access to?THIS COMPANY IS A FRAUD AND SHOULD BE PUT OUT OF BUSINESS.Review fromKathryn G.
Date: 10/23/2022
1 starI signed up for a free trial to only watch *****************************. I tried to cancel several times but kept on receiving an error that I did not have an account. After getting charged $84 plus dollars I tried to cancel on my IPhone but the subscription always to this day states free trial 0 fee charged. It never updated that a monthly fee was being charged. Finally after being charged twice I had a phone number on my bank account and was able to cancel but they refused to credit back my bank account. They try to cover not refunding based on a prepaid service but makes sure you cannot cancel for a couple of months. This is a bait and switch service! Beware! I still want my credit back FUBUTV! Stop false advertising of a free trial when you will make it difficult to impossible to cancel until you withdraw money from our account.Fubo
Date: 11/24/2022
Hello *******,We apologize about any inconvenience this situation may have caused you. We have reviewed your case with the email address provided and it shows that following your request, it was escalated to a Care Supervisor. He messaged you informing that we would have loved to help you avoid unwanted charges, however we did not receive any contact from you before your trial expired on September 6. We first heard from you on October 14th, after your card had been already charged for a second renewal on October 6th.As mentioned, fuboTV works as a prepaid service and once you cancel after being charged, we do provide access to the service until the end of your billing cycle. Even if you do not use the service, we still incur in fees with our providers because you had and active subscription with us.We can confirm that your account is now inactive and you will not get more charges unless you decide to reactivate.Best *********************************** TeamReview fromTammy C
Date: 10/21/2022
1 starVery deceptive practices. Canceled before subscription ended. even tried to take out my credit card so it would not be billed again. talked with a chat representative they assured me it would definitely be done and it would not be charged and if I wanted to do renew I would have to put in a credit card again. They charge me $264 said someone must have signed in and Reinstated the account. I said that it must be fraud I need a refund and they said sorry it's prepaid we can't do anything for 3 months.I will make sure everyone knows not to sign up because it is a never ending subscription unless you cancel your card with the credit card company.Fubo
Date: 11/25/2022
Hello *****,We apologize in advance about this experience. We have reviewed your case with the email address provided, and while we understand that it may not have been you reinstating the account directly, our logs show that someone at your household did Oct 14, 2022 11:22 AM EDT. This is the reason why your subscription auto renewed one more time for a quarterly plan on October 18th.We see you have disputed the charge showing on your account with your bank. Any disputed charges made through the cardholder's credit card company, cannot be refunded once the dispute has been filed on the customer's end and received on our end. Our payment gateway does not allow us to initiate any refunds on charges that have initiated a chargeback. In addition, any communication regarding a disputed charge would be carried out through our payment gateway and the cardholder's credit card company, where the claim is carefully assessed and the verdict is reached on their end--unfortunately, not ours. Best RegardsReview fromRyan D
Date: 10/20/2022
1 starWell... they got me too! I let my free 7-day trial expire and was billed $108 for 1 month prepaid service! What streaming service cost $108/month?!? When I spoke with customer service I got the answer I expected... there will be no refund when I cancelled on day 8. I did watch the Giants game this past Sunday on FUBO since I bought a new Smart TV and did not set up a cable box.
(I am glad they won!) Aside from that, I have no need for this service. Congratulations FUBO!! You just made $108 dollars on me, but I can promise I will do everything in my power to help others avoid the 7-day free trial trap!
It is up to you FUBO TV... you can do the right thing and offer me a prorated refund or continue to operate like this until your business practices become more exposed. Thank you.
- **** *Fubo
Date: 11/30/2022
Hi ****,We apologize about this experience. We currently offer a 7-day free trial and if you cancel your subscription before it ends, nothing gets charged. We see that at the time of registration you selected a bundle that included serveral add-ons, which all in ************** $108.98. Since the subscription was not cancelled before the trial period ended, you were charged for this amount. Please kindly note that our site informs about the price selected as well as on the exact date and time your trial will expire.Also, we see that you disputed the charge with your bank. f your bank is already taking care of this matter, please kindly note that once a dispute is filed, your credit card company will contact us and we will provide them with the evidence they request. At that point it will be up to your credit card company to decide whether all the charges will be refunded and if it can be considered as fraud.Best RegardsReview fromLisa S.
Date: 10/19/2022
1 starI’m sorry but it seems to be the same complaints and they stare a different email address often. I was ripped off too. I have a *** for 29.99 on 3/18/21 on my bank account *** (point of sale). I’ve never been to New York can that be explained.
Please everyone see what your bank statements say. I cancelled also. That never happened I called my bank they wouldn’t cancel the charge, let it keep charging monthly.
Better business bureau I’m hoping my tax dollars aren’t paying for your services as they don’t appear to research at all. Neither does my bank. Hmmmm
Shame on you with all these complaints
****Fubo
Date: 12/06/2022
Hi ****,We apologize about this experience! Our system shows an account associated to the email address provided in this message and under your name and details. This account with us was created on February 10th, 2020, and it kept auto renewing monthly until you called us on October 29, 2022. Since the activity related to the subscription does not show fraudulent activity, our Care team assisted sending you a refund for the last charge as a courtesy and terminating the account. It is now inactive.Best RegardsReview fromCatherine W
Date: 10/15/2022
1 starI'm only on the second day of my free trial, and I'm ready to cancel. It's horrible navigation as far as I'm concerned. I was aware the would be a dollar charge they would be reimbursed, but I've been charged another dollar. I know it's only 1 dollar, but it's not free if you're helping yourselves to my money during the FREE trial. I wanted to like this, but that's just shady taking small amounts like that assuming I won't notice.Fubo
Date: 12/06/2022
Hello *********,We apologize regarding any confusion this situation may have caused you. We have reviewed the account associated with the email address provided and it shows that you terminated your free trial with no charges to your card. We're sorry to hear that you were not happy with the platform and the interface, and hope you will give us another chance in the future.The $1 charge showing on your statement should have been cleared, as it is only a way to verify your card at the time you create the subscription with us.Best RegardsReview fromApril H
Date: 10/14/2022
1 starThis "company" is a scam! BEWARE! They will not help when there are issues with your service.Fubo
Date: 12/06/2022
Hi *****,We have reviewed your case and see that the account associated with the email address provided in your message was reactivated from the user's side on October 13th, 2022 and charged $76.64.Shortly after reactivation, you logged in to cancel and we provided service until the end of your prepaid period, November 13th. The account is now inactive and your card will not get charged unless you reactivate.Best Regards
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