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Business Profile

TV Program Distributors

DAZN Group Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in TV Program Distributors.

Complaints

Customer Complaints Summary

  • 373 total complaints in the last 3 years.
  • 87 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pay per view event on 4/22/2023 for $60. I was required to start a recurring membership for $24.99 on the same date. I never got access to the live event that night. I have sent multiple emails to the customer service department and haven't heard back from anyone.

    Customer Answer

    Date: 05/23/2023

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:04/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a PPV event on 4/26 through the **** app and when I click on the live event I was directed to a Restore event which I tried a lot of times vainly, the event was over and I was charged ***** plus the **** subscription and I was never able to watch the event.

    Customer Answer

    Date: 05/22/2023

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:04/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the ******/***** fight along with a monthly subscription to DAZN on 4/22/2023 for $90.39. However, I was unable to gain access to the fight as I continually got an error message stating they could not find my purchase despite my card already being charged. They then charged my card another $72 for the fight and I STILL did not gain access. I ended up purchase the fight on another service that worked perfectly. DAZN acknowledged the outage in an email on 4/24/23 stating they would be in contact with affected customers but have received no update since. I expect full reimbursement of $162.39 and a cancellation of my subscription as they charged me twice for a product/service that was not provided.

    Customer Answer

    Date: 05/23/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding DAZN Group Ltd. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *******************

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like a refund I have provided proof of purchase i aso reach out to their customer service department online on 04/24/2023 and i have not heard from anyone.Paper view event Boxing Match on 04/22/23 *************** i was not able to watch the fight I purchased through you DAZN. I kept [ getting an error message.Our apologies We are facing an unexpected issue and our techs are working hard to fix it. Please, come back late************ Proof Of Purchase

    Customer Answer

    Date: 05/22/2023

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to PPV ***** vs ****** boxing f on 4/22/2023. I pressed the buy button on the Dazn app and was charged on my credit card and my debit card. I want one of the charged refunded. I don't mind paying for the fight. I have tried to get in touch with Dazn and only getting emails with no solution.

    Customer Answer

    Date: 05/21/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding DAZN Group Ltd. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *********************

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ppv through this company, DAZN. I spent money with them only to receive error codes. I had a pay per view watch party where I spent over **** dollars to host friends and family only for it to go horribly wrong because of this companies service. I contacted the company through chat because it will not let you speak with anyone and I also found out that the chat was also a robot programmed to give the same answer. I just want my hard earned money back!

  • Initial Complaint

    Date:04/25/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    DAZN HAD AN OFFER FOR A BOXING FIGHT ON 04/22/2023 THE ***** WAS $84 AND THEY CHARGE MY CARD $100 AND 10 MIN LATER THEY CHARGE ME AGAIN $60 AND I NEVER HAD ACCES TO THE FIGHT SO THEY TOOK MY MONEY AND NEVER DELIVER THE FIGHT I BEEN TRYING TO CONTACT THEM 3 EMAILS AND I HAVENT GOT ANY RESPONCE FROM THE AT ALL

  • Initial Complaint

    Date:04/25/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a monthly subscription with DAZN and then cancelled it three months ago. DAZN is still charging my credit card and I am not able to contact anyone at DAZN. I do not have any way of stopping them from continuing to charge my card. I even cancelled my card but DAZN somehow managed to bill my new card. This is very frustrating. I am seeking reimbursements of all the charges after my cancellation.

    Business Response

    Date: 05/11/2023

    Dear ******************,

    Thank you for bringing this issue to our attention. We have every desire to address this concern and resolve the issue as we prioritize the satisfaction of our customers.

    We have conducted an investigation of ************** complaint and after a full review of *** ***** account our records due indicate an annual payment of $158.99 being applied to his account on 11 March 2023. Please be advised that as of 13 April 2023, that payment has been refunded. Our normal processing turnaround time for refunds is 3 to 5 business days and therefore ************ should have received those funds within that timeframe. If ************ feels as though this is incorrect, or that he has not received those funds as of yet, please inform ************ that he is more than welcome to contact our customer service department for further assistance.

    Please accept our sincerest apology for any trouble or inconvenience that this may have caused, and please pass along the same apologies to ************ on our behalf.

    We appreciate you and ************ in allowing ** to rectify this matter.

    Thank you,
    *******************************
    DAZN **************** Manager-NA 

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for their service of the pay per view event of ********************* vs. ************************ and their application and online web services and were not able to stream their event. I paid for the service on the iPhone application and it wouldnt let me watch the event. So I then purchased the event with my same account on their website from my desktop and still would not let me stream the event. I have video of what the problem was saved to my phone. If that helps

    Customer Answer

    Date: 05/23/2023

    Better Business Bureau:

    At this time, I have not been contacted by DAZN Group Ltd. regarding complaint ID ********.

    Sincerely,

    *************************************

  • Initial Complaint

    Date:04/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I decided to purchase the ***** vs ****** boxing *** on **** on 04-22-2023. The purchase price was $101 .99 which included a month subscription and the *** fight. Once I made the purchase on the **** web page I sign in and tried to access the fight several times but was not able too. It stated that I have not purchased the fight. So I decided to purchase the fight with the ** code for $84.99 that was on the **** tv app with the same results. So I tried for a 3rd time to purchase the fight for $60.00 in the **** mobile app and same results could not watch the fight. All the purchases were paid by my Apple credit card which totaled $246.98. I would like a complete refund from **** because I was not able to access the fight. As of now **** has not done anything to resolve this matter.

    Customer Answer

    Date: 05/20/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding DAZN Group Ltd. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

DAZN Group Ltd. is NOT a BBB Accredited Business.

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