Reviews

This profile includes reviews for BooksRun's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BooksRun

  150 Broadway, Suite 700 New York, NY 10038

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  Books Run

  620 E Erie Ave Philadelphia, PA 19134

Review Details

• Review fromAlicia G

  Date: 08/30/2024

  1 star
  Sold books to the company, they sent an email saying the book was inauthentic, which I know for a fact it was authentic. So they cheated me out of money and would not return my book. Complete SCAM.

  BooksRun

  Date: 11/01/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromAmber C

  Date: 08/19/2024

  1 star
  Ordered a book with two day shipping on August 10. Today is August 19. And mailed Friday and they did not respond. ***** does not know where my package is. 2 day shipping was paid for because I needed the book quickly. This is not okay and I want a refund. I let them know this. Im unhappy with my experience. The package started in *************** and is now in ********* when its supposed to be going towards **** which is only a couple hour drive. Seems very fishy to me.

  BooksRun

  Date: 11/01/2024

  Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item Anti-Oppressive Social Work Practice: Putting Theory into Action, ISBN ************* was rented on 08/12/2024. As per our records, the item was indeed shipped the next business day with the tracking number ************ (*****************************************************). Upon analyzing the information provided by the mail carrier within tracking number attributed to the prepaid shipping label provided for the order in question, it seems that the package was lost or stuck at the local post office or was still somewhere in transit due to not being scanned at one of the ***** processing facilities.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, in order to make up for the inconvenience caused, we were happy to assist you by issuing a refund for your order that was never received as well as stopping the automatic charges for your rental order. In order to make up for the inconvenience caused, we have issued a refund for your order that was lost in transit to us as well as stopped the automatic charges for your rental.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromChrissy S

  Date: 08/14/2024

  1 star
  SCAM ALERT- Sold my books back to them and still have not received money or any communication from them. Its been months since they were received. They only have an email address to contact, and they never respond to emails.

  BooksRun

  Date: 11/01/2024

  Greetings,First of all, we would like to express our gratitude for your report. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work. We are really sorry to hear that you have a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our technical team so that the issue could be investigated and necessary changes could be applied. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. We would like to cooperate with you more in the future as we highly appreciate an honest dialogue that allows us to become a better company. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience.Respectfully,BooksRun Team

• Review fromAireonna W

  Date: 07/01/2024

  1 star
  Scam. Did not get money. Books were received. You can not reach anyone at this number.

  BooksRun

  Date: 09/26/2024

  Greetings,We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We are sorry to hear that you had a negative experience when dealing with our services. BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. According to our records, the payment for your order #******* was successfully issued via ****** to the email address specified in your order details on 07/08/2024. We do understand the concerns regarding our delayed reply. We are working hard to process all the inquiries through all the channels of communication offered, however, due to a high season, some issues might have indeed occurred.Weare really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our ******* an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromSheila T

  Date: 06/19/2024

  1 star
  Books Run claimed my book was counterfeit, kept the book and did not pay me for the sale of my book. The company sent me an email explaining seriousness of counterfeit books with pictures of other books that they were claiming to be counterfeit. These pictures were not pictures of my book. I attempted to call them a second time without success. They will not return my book and they did not pay me.

  BooksRun

  Date: 09/26/2024

  Greetings!We would like to express our gratitude for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you had a negative experience of doing business with us. Please, allow us to explain the issue. According to our records, a counterfeit copy was detected within your buyback order. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit book could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copy to you. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, therefore, we try to provide speedy and informative responses to our customers' inquiries.Thank you for doing business with us and being our valued customer. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established companies, and we continue to work hard on keeping our policy as transparent as possible. Please accept our deepest apologies for any inconvenience caused. We hope for your understanding of the matter at hand.Respectfully,BooksRun Team

• Review fromTiffany C

  Date: 06/12/2024

  1 star
  This company is a scam. They quoted for a book buy back and are now claiming that the incorrect ISBN number was provided. This is false, the book is clearly the same book that was quoted and the correct ISBN number. They only have an email address to inquiry for help. Complete scam

  BooksRun

  Date: 09/26/2024

  Greetings,We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We are sorry to hear that you had a negative experience when dealing with our services.BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide.Please let us explain the situation occurred with your buyback order #*******.Upon processing, it appeared that the quote for the item Pathophysiology , ISBN: ************* was adjusted due to a technical mistake. However, once you reached out, we have corrected the issue and restored the initial quote offered for the item in question. We apologize for the mistake made at our warehouse. Our processing team is working hard to process all orders speedily though carefully, still, some issues may occur due to the high volume of buyback orders being processed at our facility.The payment was issued to the ****** account stated by you inside the order details on 06/21/2024.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding Respectfully,BooksRun Team

• Review fromNoah M

  Date: 05/20/2024

  1 star
  SCAM company. They charged me $45 for a college textbook rental return with "Heavy Wear" consisting of three pages ripped out of the spine which were present when the book arrived to my residence and I wrote it off as being "Used Condition- Good" as the site listed. **** never use this company again, and immediately disputed the charge with my bank. If you do use them, take pictures of everything about the book when it arrives, and maybe build a class action while you're at it.

  BooksRun

  Date: 09/26/2024

  Greetings!We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.We are really sorry to hear that you have had a negative experience of doing business with us. We can assure you that the information presented in your report was passed to our processing team as well as the seller directly responsible for shipping out your package so that the issue could be avoided and no such discrepancies occur again.Please, allow us to explain the issue with your order. According to our records, within the order in question the item ISE ********************* The Unity of Form and Function, ISBN ************ was rented on 01/03/2024 for 143 days with the expiry date stated as 05/25/2024.Please be informed that, while placing an order, each customer agrees with our policy, which states that items rented may correspond to any condition between New and Used - Acceptable. In concordance with the accepted policy, the rented item in Used - Good condition was sent. This particular condition implies some general signs of tear and wear, some markings, highlighting etc.; however, all the text should be legible and all pages included. The item might show wear from consistent use, but it remains in good condition and functions properly.According to our records, the item was returned to our warehouse on 05/17/2024, however, we received it with a damaged cover. In accordance with our Terms and Conditions, which all our customers agree to be bound by, if the item received exhibits signs of damage, the customer is to report the issue to the seller directly within 7 days after the items delivery. Otherwise, the customer becomes solely responsible for any condition change incurred. It is also mentioned that when you receive your rental item, it still belongs to BooksRun, unless the purchase price is charged. If a rental item is damaged by the user to the point of being unusable when returned, a purchase price will be ********** case with order #*******, the charge was automatically estimated by our system taking into account the purchase price of the book and the condition alterations since the detached pages automatically changed the initial condition of the book to Used - Acceptable. Since the book was returned to us in a condition which differs significantly from the initially rented condition, the charge in the amount of $44.71 was applied accordingly.Once you reached out to us asking to rectify the situation in a timely manner, one of our representatives provided all the information regarding the extra charge and offered a 80% refund of the extra charge as a courtesy despite the fact that according to our existing policy, we do not refund any charges related to rental orders. Once you accepted our offer for a 80% refund of the extra charge, the reimbursement was successfully issued on 05/22/2024.We have no doubts that there was no intention to deceive us from your side, therefore, once you contacted us, in order to make up for the inconvenience caused, we were happy to investigate the case and assist you in a timely fashion.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused, since we did not intentionally want to make the situation worse, but only to make it resolved in the best way. We are working hard to process all the inquiries through all the channels of communication offered, and for that reason, we are available via email, phone, and chat.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromGale G

  Date: 05/17/2024

  1 star
  Terrible company. I sent a book they said they would buy. Book was in excellent condition. They sent me an email saying they would not pay me for the book because it did not meet their qualifications. Now I have to send money to get the book returned to me. They will keeep my book and sell it to someone else and never pay me for the book. *************

  BooksRun

  Date: 09/26/2024

  Greetings,We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We are sorry to hear that you had a negative experience when dealing with our services.BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item is different from quoted, which is exactly the matter with your buyback orders.Please let us explain the situation occurred with your buyback order #*******.Upon processing, it appeared that the quote for the item Seurat and the Making of La Grande Jatte, ISBN: ************* was adjusted due to the fact that we received item Seurat and the Making of 'La Grande Jatte', ISBN: ************* with a different ISBN. Please note that the initial quote for the hardcover version of the item stated was $18.85, however, since at the moment of processing, we were not buying back the paperback version of the item received, the quote was adjusted to $0.00.Therefore, by taking into account the quote adjustment, your order was placed "On Hold" for 7 days so that you could either accept the quote or decline it and have the item shipped back to your address. The notification regarding the opened disputes was sent to your email address. However, as a courtesy to you as our valued customer, one of our representatives has indeed processed the free return of the item in question. The package with the item Seurat and the Making of 'La Grande Jatte', ISBN: ************* that had been requested to be returned was successfully shipped to the shipping address stated inside your order details with the tracking number ********************** on 05/21/2024.Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused since we did not intentionally want to make the situation worse, but only to make it resolved in the best way.Thank you for doing business with us and being our valued customer. We hope that the next time you happen to use our services, you will get a flawless and satisfying experience. As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding Respectfully,BooksRun Team

• Review fromMissy L

  Date: 05/08/2024

  1 star
  This company is a scam-BEWARE I was given a quote for buying 2 NP books which was ***** then they emailed me said they were only worth ***** because if one creased page! Very Very disappointed

  BooksRun

  Date: 08/28/2024

  Greetings,We would like to express our gratitude once again for reporting this issue to us. It helps to know the kinds of difficulties our customers have so we can work toward improvements. We are sorry to hear that you had a negative experience when dealing with our services.BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent ******************* which all customers agree to be bound by once placing the order. We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide. Price quotes may be adjusted in case the item's condition is different from quoted, which is exactly the matter with your buyback orders.Please let us explain the situation occurred with your buyback order #*******. Upon processing, it appeared that the item ******* Pharmacotherapeutics for Advanced Practice Nurses and Physician (ISBN: ************* ) had its quote adjusted automatically from $61.51 to $24.33 because we received the books with the signs of heavy wear that did not correspond to Used Like New condition initially quoted and turned the book into unusable. Please try to look at the situation from our perspective. Unfortunately, we do not pay initial quotes for the textbooks that are received with signs of heavy wear or water damage, as it is stated in our BooksRun policy that the customers agree to cooperate within.Therefore, by taking into account the quote adjustment, your order was placed "On Hold" for 7 days so that you could either accept the quote or decline it and have the items shipped back to your address. The notifications regarding the condition of the books received and the opened disputes were sent to your email address.Please note that per existing policy, BooksRun will not provide free returns for books that had their quotes adjusted. Returns are made only after the reimbursement of the return fee by the user. We understand how frustrating it may be to pay for shipping of the item back, but please try to understand our position on this matter. We provide prepaid labels for all our buyback orders and lose a significant amount on shipping and handling. However, since the adjustment was accepted by you, the order was processed on 05/10/2024.The check with the payment for the adjusted amount due to above specified reasons was successfully sent to your shipping address on 05/14/2024 and is currently marked as validated by the bank.We are really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team

• Review fromClaudia G

  Date: 04/09/2024

  1 star
  This ************ is thee worst. It can't be a coincidence that everyone who's sold books to them posts the same thing. I got more than $300 dollars for of books stolen from them. My books with the highest payout were marked as "counterfeit." My payout was to be $190 for 13 books. Which they decided to low ball me to $60 dollars. I messaged them about their inquire and the next day my account eas suspended with to way of getting my books back. If you were thinking of selling your books this is not the place. They are a company that steals from honest people to make their inventory. PLEASE SALE YOUR BOOKS SOMEWHERE ELSE. Do NOT SUPPORT this fraud of a company.

  BooksRun

  Date: 08/28/2024

  Greetings!We are sorry to hear that you had a negative experience when dealing with our services. BooksRun is eager to provide high quality service to the customers, and we have no interest in deceiving or holding the payment from clients. However, we stick to our transparent ******************* which all customers agree to be bound by once placing the order. According to our records, several counterfeit copies were detected within your buyback order #*******. We do take the matter with counterfeit items very seriously as trafficking in such items is a violation of US legislation.Regrettably, the payment for the counterfeit books could not be processed as per obligations imposed by the publishers such items are subject to disposal in order to prevent further distribution. We hope that the matter with the item in question can be resolved as a refund may be requested from the seller who initially sold the counterfeit copies to you.We do care about the quality of the books we sell and impose regulations regarding the acceptance of the books. Such regulations are presented in our acceptance criteria as well as Buyback Condition Guide and state that the quote of the items that have liquid stains, excessive markings, wrinkled or torn pages and binding etc. may be adjusted or such items may not be eligible for buyback at all. Which is exactly what happened in your case, since the item Strategies for Including Children with Special Needs in Early Childhood Settings (ISBN: *************) was delivered exhibiting the signs of heavy wear. Our processing department carefully inspects all items received and uploads images of the damaged items confirming their condition. Your buyback order was processed in accordance with the existing ******************* which implies that books with a condition that does not correspond to the one initially stated, get their quotes adjusted.Therefore, the order was placed On Hold for 7 days so that you could either accept the quotes or decline them and have the items shipped back to your address. The notifications regarding the condition of the book received, and the opened dispute, were sent to your email address. Please note that, per existing policy, BooksRun will not provide free returns for books that had their quotes adjusted. Returns are made only after the reimbursement of the return fee by the user. We understand how frustrating it may be to pay for shipping of the item back, but please try to understand our position on this matter. We provide prepaid labels for all our buyback orders and lose a significant amount on shipping and handling.However, since the quote adjustments were accepted by you the order was automatically reprocessed on 04/12/2024. The payment was issued to the ****** account stated by you inside the order details on 04/15/2024.We are really sorry to hear that you have a negative experience of doing business with us. Once again, we are grateful that you brought this matter to our attention. Please accept our deepest apologies for any inconvenience caused. It helps to know the kinds of difficulties our customers have so we can work toward improvements. Your feedback is greatly appreciated as it is the key to the success and high-quality service of our business, and the effectiveness of our work.As an experienced and established participant at the textbooks market, we are eager to provide good service to our customers, as we strive to sustain our earned reputation among other established buyback companies, and we continue to work hard on keeping our policy as transparent as possible. Thank you for your understanding.Respectfully,BooksRun Team