Business Profile

Telecommunications

Verizon Communications

Headquarters

BBB Accredited Business A Rated by BBB

Important information

Customer Complaint:
Please be advised that due to a high volume of complaints received for this business, BBB publishes 1 out of every 5 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Verizon Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,421 total complaints in the last 3 years.
1,305 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/08/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the My Verizon app I turned off automatic pay because I was not an agreement with the bill that I received and Ive been going through some stuff with my mother and didnt have a chance to call and talk to anyone and they turned around and took $610 out of my bank account after I had turned it off where they shouldnt have went into my bank account Because the bill was not correct
Business Response
Date: 06/20/2024
Dear BBB
After attempting to work with customer and internally customer abruptly decided that he did not want to further resolve this concern. I was advised to close this out per customer request.
Thank you
Verizon ERT
Customer Answer
Date: 06/21/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Since this complaint, the business contacted me and I have talked to them on several occasions with no resolution, and I got fed up because the issue wasnt resolved, and they kept having me going back-and-forth. Something that I felt like should have been very easily taken care of they made very difficult.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************************

Business Response
Date: 06/25/2024
Dear BBB
Please be advised that this concern was resolved tot he customers satisfaction.
Thank you
Verizon ERT
Initial Complaint
Date:06/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Someone reached out to my brother offering him a job that he didnt apply for. When he sent his resume, they offered him the job without even interviewing him. It's obviously a job scam. I looked up the ** address of the website and its only been registered for 3 days. (Email address of the scammer **************************. I've reached out to the domain company and ask that they remove this domain immediately.) This scammer got on the phone with my brother pretending to be with "Savvi fashion". The phone number the scammer called from is ************. If you look up this phone number on ****** you'll see they have a long history of trying to scam others with that same phone number. One website claims this phone number is registered to verizon. How can I tell if this scammer is spoofing this phone number? If they're not using a spoofed phone number, then they've been using this phone number to scam and fraud people for months now and this number needs to be shut down. And you need to report this number to law enforcement immediately.
Business Response
Date: 06/10/2024
Dear BBB,

Thank you for contacting Verizons ****** of ********* Relations regarding ***************************** complaint. In their complaint, received on 06/07/2024, the consumer has concerns about a job or spoofing scam regarding her brother.

Upon further review, weve determined that the phone number referenced does not belong to Verizon or Verizon Wireless. The BBB will need to redirect **************** to another source for resolution.

We appreciate you bringing this matter to our attention for resolution and apologize for any inconvenience this has caused.
Customer Answer
Date: 06/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
Date:06/04/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started using Verizon ********************* in early February and cancelled the service on 02/14. Verizon charged me $49.99 for the full-month cost. When I asked their representative (See chat history in the attachment), they mentioned that I'm only liable for $12 and the remaining $37.99 will be refunded to me. However, it has been 4 months since I cancelled the service and I haven't received the refund anywhere. Moreover, Verizon has deleted my online account, so I'm not able to chat with their live agent on the refund any more. Verizon, please refund the remaining balance promptly.
Business Response
Date: 06/05/2024
Hello BBB,
Thank you for referring the complaint of ****** **** to our office for review. We appreciate this matter being brought to our attention. ****** **** expressed concern about his final bill and proration.

According to our records, we have reached out to ****** **** and have made the necessary adjustments to his account. ****** **** is satisfied with the provided resolution.

We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that ****** **** has experienced as a result of the above matter.

Thank You
Customer Answer
Date: 06/05/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*********************
Initial Complaint
Date:06/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Below is a copy of the complaint sent to the *** since Verizon will not address it. The same is being sent to the BBB.Since December of 2022, I have been trying to get this removed and have been promised you will look into it with NO follow-up. Now I am sick of doing this and I am going to the government to stop this harassment.I expect a response within the next 10 days.I have cancelled my Verizon Package in December 2022. They still continue to bill me. I have been paying the internet only because it is reduced by the *** in **. They now threatened to turn it off. I am sick of calling every month to get it straightened out. They say it is over $1800. I am a senior citizen who had 3 strokes and on limited income. I should not have to fight every month over this bill which is incorrect. This company has gotten so big they can't correct their own mistakes. It has become a monopoly and hard to fight on limited income. Please help get this off my credit because it is destroying it. Thank you.*********
Business Response
Date: 06/14/2024
Dear BBB,

Thank you for referring the complaint of ******************************* to our office for review. We appreciate this matter being brought to our attention. ******************************* expressed concern about the balance due and reporting a requested disconnect in December 2022.

Please be advised, we have completed a comprehensive investigation into this matter. Based on our findings we cannot support ******************** claims of any disconnect requests made in December 2022. We have spoken with her regarding these claims and have offered alternate arrangements for her services. To date these options have been declined by ****************.

We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at *************** or the My Verizon app. Thank you.

Sincerely,
Verizon Executive Relations Team
Customer Answer
Date: 06/25/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The actual billing adjustment has not been rectified. Verizon did contact me and still insists I owe them for 18 months of service when they sent me a copy of my intent on December 22, 2022, to cancel. I was told I was not allowed to cancel even though there was no contract. The only way to keep my internet at that time was to accept a new bundle at a lower cost. If I did not I would be cut off on that day, just before the Holiday with no means of recourse. I was bullied into accepting that package and on Jan 3, 2023, I called to cancel it but they would not do it. So for every month for 18 months, they billed me and I called to say the bill was incorrect and I sent back all the equipment. I did not have service of phone and Fios for over a year. I also wasted over 90 hours of my life on hold, being hung up on and spoken to so rudely. I was frustrated and swore I would not waste another minute until they corrected their mistake.. They, then cut off my internet , even while I was still paying for it. I paid them on June 6,2024 and they cut it off anyway. They have not issued a refund for service not given for the rest of June. They are still playing games and because they are a monopoly in **, they get away with it. ******** will not let you have internet only without switching your mobile phones to them. Their service on mobile is less than poor. Optimum will let you switch with a higher rate and an installation of $100. I am a senior on limited income, and they tray to take every dime. To me this is still not resolved, and someone should investigate them and what they are telling their customer service that this is illegal in the **. It is unfortunate that at this stage of my life I have to put up with such nonsense. I will not pay $1800 for services not rendered and it should be taken off my credit report.

Thank you.

*******************************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business Response
Date: 07/18/2024
Dear BBB,

Verizon provided a response to this matter on 06/14/2024 and after further review our position still stands as previously stated. Based on a thorough investigation we cannot validate the claims made by ****************. We pulled chat transcripts with **************** and conclude no disconnect request was made during this interaction in December 2022. Our stance remains unchanged that the balance due is valid and accurate.

We have conducted a full and thorough investigation into the customer's matter and found no subsequent evidence to overturn our original decision and no further action is required by Verizon. Verizon empathizes with the customers continued concern, however, the information provided in our initial response was comprehensively discussed with *********************************** and remains our final position in this matter.

We trust that this information will assist you in the closing of this complaint.

Sincerely,

Verizon Executive Relations Team
Initial Complaint
Date:06/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spoke to a representative on the 17th of April about my 500mbps internet service that o had with Verizon, I expressed her my concerns and she suggested I move up to 1TB speed, I was receiving acp discount and she said not to worry everything should automatically roll over, I received my modem after a few days but I decided not to plug in or activate the new speed since we decided to move from our location. I called on Apr 22nd to let Verizon know I received a bill for $77 even though I never activated the new modem and I was planning on moving so I wanted to cancel my service. The Gentleman on the phone said since Verizon bills ahead of time he wont be able to take the charge off my account but once I asked for a supervisor he put me hold and came back after a few minutes stating the supervisor allowed him to backdate the service so the $77 charge should fall off on the final bill but the final bill was just issued and I am still stuck with this charge. I called again and the representative or the supervisor was unwilling to help at all. I just dont think its fair that I have to pay for something I never used. Verizon refuses to hear the recording from April 22nd and take care of this billing issue I am having.
Business Response
Date: 06/14/2024
******* ********* ********* ****
******************

*****************

**** *** ****

*** ***********************
***** ***************************** ********************* *****
**********
****** *** ********
************* *** ****

Dear BBB,

Thank you for referring the complaint of *****************;to our office for review. We appreciate this matter being brought to our attention. *****************;expressed concern about being charged for services they did not use after a rep told them their services would be prorated on their final bill.

Please be advised that after investigating the account and listening to the call. We found that the rep did promise that there would be no additional charges after they had requested to cancel the service. In reviewing the call I can confirm that the representative selected that they should not be billed past the disconnect date, but charges were still applied systematically. We have applied a manual adjustment to the final bill bringing their balance to $0.00 as was originally promised. On 6/5/24 we spoke with the customer and advised them that they will be receiving an updated final bill reflecting the $0.00 balance within the next ************************************************************************** concerns for Verizon and were ready for us to close their complaint.

We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at *************** or the My Verizon app. Thank you.

Sincerely,

Verizon Executive Relations Team
Customer Answer
Date: 06/14/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
Date:06/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To begin with, I was asking to have the account in another person's name since this family qualifies for the program. The agent just did a change of ownership with phone number, email address, everything under my information, except the account holder's name is changed. After I realized this, I asked to change back. So my original account has a negative amount. The second person now has an account just the name, but every information is my information. This account has dues that need to be paid. After I changed back, I get a new account that I need to pay dues. All three account is under my information! I can not access my new account and the account with just the name changed online. I did not get any bills. The new account is charged with $99, the account with just the name change is charged with partial usage, about $40. If I was not actively checking, Verizon would've charged me a late fee. I was able to access my new account because the agent advised me to use a different email to register. I mean, I need 3 emails to access these 3 accounts now? Since the bills were not sent to my house. My original account is connected with my auto pay to receive discount. The only reason I signed up for auto pay is to receive the discount, not due to the incompetency of the Verizon customer, it caused me not to receive this promotion! The verizon customer service, not only were they incompetent, they've made the situation worse. As a customer, I am punished for their incompetency. I am filing the complaint for billing adjustment.
Business Response
Date: 06/26/2024
Thank you for bringing the complaint of ******************* to the attention of the Executive Relations team. We appreciate the opportunity to review these concerns. Please be advised, we have spoken with ******************* and have verified the resolution of these concerns through customer education. ******************* advised that the case may now be closed. We trust this information will assist with the closure of this complaint and apologize for any inconvenience ******************** have experienced in regards to this complaint.
Initial Complaint
Date:05/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last July, I signed up for Verizon Fios. At the time, they had a promotional offer that included a new **** when I signed up. I did this because, as a teacher I run an after-school game club for my students, and I thought adding the **** would be something they would enjoy. After a several months of not receiving the ****, I contacted Verizon asking them what happened with the promotional offer. They told me that they sent it to the wrong email, and that the promotional offer had ended. As such, they offered to give me $300 in credit. I was planning on using the credit to buy a new ****, since the students were now several months overdue of the promise I made them. They then sent me an email saying the credit would be issued soon, but they never sent me the credit. To this day, I have not received the money I am entitled to, which is a breach of contract, and has come at the personal loss of my students. That, however, is only a small part of my complaint. Each time I contacted Verizon, my complaints were ignored, I was sent to different departments that could not help me, and I spent a tremendous amount of time trying to claim what it rightfully mine. Hours of my life would go by, waiting on hold for different representatives to blow me off and either pretend they were helping me or push me off to someone else. Most recently, I was on the phone with them for three hours. At one point, when I asked to speak to a supervisor, I was on hold for 20 minutes and then sent to the repairs department. The way that they treat customers is gross, and the abuse I have experienced should not happen to anyone. I believe they operate with impunity because they are not afraid of repercussions. As such, I would like to compel them to account for the money I am entitled to, pay for the emotional damage I have incurred, and to hopefully avoid this kind of treatment from happening to anyone else.
Business Response
Date: 06/04/2024
Dear BBB,

Thank you for referring the complaint of ******************************* to our office for review. We appreciate this matter being brought to our attention. ******************************* expressed concern about an **** promotion he did not receive and was offered a $300 gift card in exchange for the **** as the promotion had expired.
Please be advised, upon review of the account, we have discovered the customer was sent the gift cards via email to a misspelled email address. We have apologized to ************************ for the inconvenience and advised him we can resend the gift cards, however, there are no additional adjustments that can be provided outside of the gift card he has been offered. ************************ was not satisfied with the resolution and declined the promotion as he stated he would be seeking legal action against Verizon. We have requested the gift card be sent to the correctly spelled email address as this is a promotion he was entitled to.

We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at www.verizon.com or the My Verizon app.
Thank you.
Sincerely,
Verizon Executive Relations Team
Customer Answer
Date: 06/04/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Its outrageous to think that a year removed from an endless string of mistakes that I notified you about, not to mention all of the customer service abuse that wasted over 10 hours of my time, results in you giving me what I was entitled to from the very beginning because of the promotional offer you made. ***** made no attempt of taking accountability for your abusive actions. I know that Im not alone in this and think that its gross that you treat your customers this way. I have 100 free lawyer hours as a teacher and Ill happily use every single one so that you dont think this is okay

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************

Business Response
Date: 06/05/2024
Dear BBB,

Verizon provided a response to this matter on June 4, 2024, and after further review, our position still stands as previously stated. We have conducted a full and thorough investigation into the customer's matter and found no subsequent evidence to overturn our original decision and no further action is required by Verizon. Verizon empathizes with the customer's continued concern, however, the information provided in our initial response was comprehensively discussed with *** ***** ********** and remains our final position in this matter.

We trust that this information will assist you in the closing of this complaint.

Sincerely,

Verizon Executive Relations Team
Customer Answer
Date: 06/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

You have not taken any accountability for your actions. You are only offering me what I was already entitled to. Your promotional offer was supposed to be a gaming system my students could use for the after-school game club. You never delivered that, and, consequently, turned me into a liar for my students. You're not taking any accountability for the fact that after almost an entire year of you breaking your contract, that I had to get the BBB involved to fix your mistake. Your gross incompetence and abusive customer service practices are the issue, not the $300 promotional offer I AM ALREADY ENTITLED TO. Again, this is not a resolution. You need to take responsibility for what your employees have done. It should never have gotten to this point. I shouldn't have been ignored for almost a year. I shouldn't have been mistreated by your customer service team that wasted my time and had no interest in helping me. If you continue to refuse to do that, we can can get a judge to decide. I'm assuming your lawyers are expensive. Mine aren't. They're free as part of my union contract. Your abusive customer service practices need to end and they won't if you continue to ignore your customer pleas. Again, feel free to offer what you think is appropriate. At this point, I have further evidence that you do absolutely nothing to take accountability for your actions, since you're continuing to do so up to this day.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************************
Initial Complaint
Date:05/28/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year, someone from Verizon claimed I could get free internet with ACP. They lied. It was not free & I did not get a refund for the services I ended up being billed for. The lowest they could get the bill to was $10 which is what I was already paying elsewhere. A huge waste of time and money. Really it's false *************** wish I had the resources to sue.This year, another Verizon salesperson claimed that ACP was being phased out & I would no longer be able to get my discounted internet starting on April 2024. I googled it & did see some chatter about it online so I figured it was true. Nope. Another scam. I ended up paying $100 for this service for no reason. I was also promised a gift card, but apparently they have a bunch of ridiculous rules about that too to make it difficult for you to get. Of course, they don't tell you that. I also didn't see anything about these rules when I reviewed the documents.Regardless, I will NEVER use their services again & I will recommend against them to everyone I know. I almost want to get a sign in my yard that says "No Verizon Employees allowed" so I don't have to deal with them at my door the next time they come into the neighborhood to scam people out of their money.
Business Response
Date: 06/12/2024
Dear BBB

Thank you for referring the complaint of ***************************;to our office for review. We appreciate this matter being brought to our attention. ***************************;expressed concern about her services and discounts with Verizon.

Please be advised, we spoke with the customer who decided to terminate the *******************************************. The customer advised she will return the equipment to the store. We apologize in advance for the inconvenience this matter may have caused the customer.
We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at *************** or the My Verizon app. Thank you.

Sincerely,

Verizon Executive Relations Team
Customer Answer
Date: 06/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that the statement is mostly accurate. I actually asked to have my services terminated prior to this complaint and was told that the request had been fulfilled. As it turns out, my cancelation had not been submitted which is why it had to be re-done when the representative reached out to me regarding my complaint. It seems that canceling was the best possible outcome as no compensation or reimbursement was offered.iv

Sincerely,

***************************
Initial Complaint
Date:05/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A Verizon telephone line runs across our property to an elderly lady's home. The line has been lying on the ground for months, impeding our ability to mow around our Christmas trees (we have an active tree farm). They have checked this multiple times, but have done nothing about it. They claim it is ******** ****'s problem and duty to replace a pole so the line can be properly hung. ******** **** has known of this issue for a few years and has done nothing. The Verizon customer has complained multiple times. She has lost service multiple times. Verizon will not speak with us, as we are not a landline customer with them.
Business Response
Date: 06/19/2024
Dear BBB,
Thank you for referring the complaint of *********************** to our office for review. We appreciate this matter being brought to our attention. *********************** expressed concern about wires running across his yard.
Please be advised, we have buried the cable needed and removed the abandoned wires from his yard.
We trust that this information will assist you in the closing of this complaint. Should the customer have any further concerns, they may contact customer service at ************ or online at *************** or the My Verizon app.
Thank you.
Initial Complaint
Date:05/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My internet went out at 12:15am on Monday, 5/20/24. I immediately reached out to support for assistance, troubleshooting, etc. Unable to fix and they scheduled a technician for 8am-10am. They came, replaced my ONT and Router, **** worked for 4 hours and went out again. So again I reach out to support, they open an outage ticket (nobody in my neighborhood had wifi issues with Verizon, just me). They told me it would be fixed by the end of day, that turned into 2pm the next day, no luck, so I reach out again. New ticket open again for a technician to come between 10am-12pm today. Nobody shows up, and all my tickets are closed. Mind you I confirmed this twice on Tuesday that they would show up on Wednesday (today). They tell me basically tough luck, we can send someone out at 1pm Thursday. I work from home and travel expenses to go to the office will now exceed $100. They express zero urgency and I have been with them for 10+ years. THEY did not show up today, THEY closed my tickets with no resolution, they can't fix the issue. No US based support either, and no way to escalate your problems with their service.
Customer Answer
Date: 05/23/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Executive team reached out from an email sent previous day and will work to resolve the issues and provide credits.

Sincerely,

*********************************

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Complaint statuses

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Complaint statuses

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