Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Haier washer dryer charge that was not done by the tenant.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. First and foremost they sold me a room with a 3 walk up stairs; not too good for my health. This was never in their ad 2. Secondly I wonder where the 'HEATER' they advertise.3. Their fridge is non functional without a regulator 4. Their Wardrobe is broken 5. I am here for less than a week and they want to force me to stay by intimidating me with stupid policies. Nope that cannot work. I have been complaining since the day I got here and no one bother to give a call.Even their so called APP which I am to download on PlayStore is not accessible.6. The house keeper left the house today. It was almost as if she walked in and out.I have duly informed the guarantors, my bank, lawyers and the landlord about this as well as provided proof..They are scammers

  Customer Answer

  Date: 01/14/2024

  At this time, I have been contacted directly by June regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   The business wants to refund me but not in full 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***************************

  Business Response

  Date: 04/23/2024

  Dear BBB,

  We acknowledge the tenants concerns and to reach an amicable resolution we honored a penalty free termination. With regards to the advertisement of the unit, this was forwarded internally to our team to review. Any discrepancies our team finds we will ensure that the appropriate adjustments will be made on our website.

  Please let us know if you have any questions. 

  Hope you have a lovely day. 

  Best,
  June Support Team
  

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Promises not fulfilled:- Cleaning never carried out - Never had hot-water in my room - Promised a $258 refund and only provided $129 in "credits" which cannot be used - Did not give back my full security deposit - Over charged on utilities

• Initial Complaint

  Date:08/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sends spam email, texts, and phone calls with no clear unsubscribe option.I used a platform called Furnished Finder. Every time I submit a housing request, June Homes begins spamming me with useless options that show they did not read my request. Their options do not meet my criteria and the prices are not within the budget. Months after I have found housing and removed the request, the spam continues.The emails, texts, and phone calls do not offer a clear unsubscribe option.I want June Homes to stop the spam and not contact me again.

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My main issue with **** Homes is being billed for previous months of utilities despite already paying for those previous months. I also have an issue with these random Rental fees that I've never been charged for before. Initially, June Homes used a company called Nutility to handle the utilities payments. They even had a utility Addendum in the lease that stated that Nutility would be the only one who would handle the utilities and no one else (including **** Homes) would. (Quick heads up that utilities is added on to rent so to pay rent you have to pay the utilities). But then in December, **** Homes randomly took over utilities without informing anyone. After upheaval from the tenants, they informed everyone on April 17th of this year that they would take over utilities which means that they have broken the lease. Now Im being charged for previous months utilities that I have already paid for.Ive also noticed that I've been charged Rental Fees ($713 and $49) which Ive never been charged before. Please have these charges removed as well since there is no basis for these charges, thank you!

  Customer Answer

  Date: 07/15/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding June Homes US, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/20/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against June Homes Dear Sir/*****,I am writing to file a complaint against June Homes, a property management company based in ********, regarding numerous issues I have encountered during my stay at their property located at *************** NW, ************* *****. I kindly request your prompt intervention and resolution of these matters.1. Undesirable State of the Leased ************************ Non-functional and low-quality room door lock compromising safety.- Neglect, disrepair, and lack of hygiene throughout the apartment, including broken window screens, stagnant dishwasher water, faulty HVAC unit, non-functional doorbell, and lack of kitchen utensils.- Lack of provision for "home essentials" and cleaning services, resulting in unhygienic conditions.2. Unaddressed Interpersonal Crisis Among Roommates:- June Homes fails to address issues involving problematic roommates, including safety hazards.- Complaints mishandled, merged without resolution, and personal privacy violated.- Inconsiderate indoor smoking by a roommate despite asthma concerns.3. Inappropriate Handling of Financial Matters:- Sudden changes in utility payment methods, including service fees and double charges on bills.- Unfair burden of delinquent roommates' non-payment of rent and utilities.4. Privacy and Security Concerns:- Unauthorized distribution of access codes compromising residents' security.- Unannounced entry into the unit during late hours without prior notice.I have time and geo-stamped evidence to support my claims.Given the gravity of these issues, I request immediate investigation and appropriate measures to address my concerns. I also expect reimbursement for additional expenses incurred due to June Homes' negligence.Thank you for your attention. I anticipate your prompt response and resolution.Sincerely,

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid ****** for a short term 3 bedroom summer rental and pictures were completely altered. There was no key in the lockbox, and when we entered, there was a family of birds that had flown in and laid their f**** all over the place. There were dirty dishes in the sink, dust lining every surface, peoples empty boxes and trash, and mold and disgusting stains on the bed. We reached out every day via phone and email but were forced to sleep at friends houses until we could find a new apartment. No response from June homes. We got a lawyer involved and they have not returned any of his calls or emails either. We have been chasing them for weeks, and they have taken our money. We are now living in a new apartment and continuously calling every day to try and get a response.

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting my apartment in Brooklyn through June Homes for $1956 a month. When I was moving in one of my roommates told me that the room I was moving into had a mold problem over the summer due to water and moisture leaking into the room while someone else was living in it. My roommate stated that he was not sure if the problem was fixed or not so he wanted to warn me. I called the property manager before I moved all my stuff in and he promised both me and my mother that the problem was fixed. Less than a week later it rained for a few days. I woke up on January 26th and went to make my bed and my pillows and mattress were soaked. The brick wall that my bed is up against was dripping with water. I immediately left because I did not want to risk sleeping in a room that was wet and may be contaminated with mold. I notified June Homes and provided them with picture proof of my wall. They were unable to get any information on how it would be resolved from the building management until a week later. ************************************************************************************************************************************************ until another week later. The entire time while I was waiting for the issue to be fixed they kept saying we could talk about me being reimbursed for the days I left my apartment once the issue was completely fixed. However, now they are saying that my room was not considered uninhabitable and wont reimburse me since no mold was detected. That makes no sense because they didnt tell me no mold was detected until 28 days after I filed the incident so I could not sleep in a moisture/leaking room if there is potentially a hazard for mold like there was in the summer. A room is supposed to protect you from the weather so water leaking into my room and on my bed is considered uninhabitable. Bottom line is they wont reimburse me for the 28 days it took to seal my wall and inform me there was no mold. Our agreement is attached.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was quoted a utility bill in the 50-60$ range before moving into my apartment owned by Junehomes, and after moving in I find out that the utility bills for this apartment are much higher than advertised, being that I paid $235.03 on March 8th of 2023. For the month of February. I received a breakdown of my bill through the billing service ********. They have been charging us for a different unit (unit 2) and refusing to resolve the issue. They also have our apartment (unit 1) listed as a non-residence. Our total for the bill is 882.30$ for the entire apartment, split 4 ways. On the bill breakdown we were being charged for ****************************************, again that is not my unit. When I went to junehomes about fixing this issue they said there was no resolution for me despite there being an obvious mistake.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am contacting the Better Business Bureau to file a complaint about the company June Homes. I currently reside in ******** and work in ************************. I am seeking a short term lease for an apartment in ************* which would be closer to where I currently work. I contacted June homes, and arranged to see a property. At the time I commented on the status of some of the flooring I seen on the website photos but I decided to view the property, and then make a decision. When I arrived, I noticed that the home was in a state of some disrepair and lack of tidiness. I had been told that part of the benefits of renting through June homes was that they provided twice a month cleaning of all the common areas. When I was taken upstairs to the third-floor where the room was located, I noticed that the bathroom was filthy, and that it probably have not been cleaned in months. This contrasted with the photos that were posted on the website I explained to the tour manager will it take me to the property that it was misleading and that I could not believe that they would include it this property in their portfolio. I have contacted the company and requested a reimbursement of my application fee. But I believe that its important that other people seeking rental units understand that this company is not above photo shopping photos taken the properties to make them more attractive.