Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: July 1, 2025 Amount paid: ~$4,000 for a 31-day furnished rental What the business committed to provide: A fully furnished, professionally cleaned, move-in ready apartment starting July 1st Nature of the dispute:When I arrived nearly a week after my move-in date, the apartment was in unacceptable and unlivable condition. The furnishing team had left the windows wide open (with my personal belongings inside), all lights on, trash everywhere, a collapsed couch from poor assembly, a dirty, untouched bathroom, a half-empty water bottle, and a crookedly mounted TV. I have photos and video proof of this.I contacted June Homes last week about other issues and they already refused to take accountability or offer any refund. After this, I informed them I would not be staying in the unit and requested a refund. They have continued to ***** responsibility and have not provided any resolution.Has the business tried to resolve the problem?No. Ive emailed them multiple times and have received templated responses with no actual accountability. They offered no refund, no meaningful apology, and no fix that acknowledged the severity of the situation.Additional context:Their service was advertised to me as like ******* but ****** would never allow this level of neglect. They failed to deliver the product I paid for and have not honored any of the expectations they set. I have already contacted my bank to prepare a dispute and am submitting this complaint in parallel.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am submitting a complaint against June Homes regarding charges they are trying to unfairly impose on me for alleged damages that I did not cause during my stay at *******************************************************************************************. I paid $1,100 monthly plus fees and security deposit for a living space that was delivered in poor condition and has been mismanaged since.When I moved in on April 1, 2025, the apartment had visible mold on the walls, broken appliances, and was not properly cleaned. I documented these issues with photos and multiple maintenance tickets submitted through June Homes app. Many of these requests were ignored or only partially addressed, leaving me to live in substandard conditions.During my tenancy, I also experienced serious safety concerns. My roommate engaged in loud, threatening behavior including death threats against his partner. I reported these incidents to management, but no meaningful action was taken to ensure my quiet enjoyment or personal safety.Despite all this, June Homes sent me an email accusing me of causing wall damage and charging me for repairs. They failed to provide a detailed, itemized list of damages or evidence linking me to the alleged damage. Their claim was vague and appears to be an attempt to intimidate me into paying for normal wear and tear or pre-existing conditions.I requested clarification and a phone call with a representative, but they have not resolved the issue. This experience has caused me unnecessary stress and frustration. I am disputing these charges and ask the Better Business Bureau to investigate June Homes for unfair business practices and failure to uphold their legal responsibilities.Thank you for your time and assistance.Sincerely,****** *******

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First transaction with the business was on January 22nd, 2025 for $1,623 for a lease agreement on a room for 3 months with the first months rent being $775 with the rest being part of the security deposit, utilities, etc. and the move-in date was scheduled for January 28th, 2025.On February 12th, 2025 I had an emergency health related issue and was admitted inpatient to a facility for a duration of 30 days called Greenhouse then was transferred over to a residential partial hospitalization program for another 2 months (Discharged May 7th, 2025) . During this inpatient stay I attempted to contact the business multiple times via phone call to terminate the lease agreement and didnt get a solid response from their resolutions team until March 13th, 2025. On March 14th the company requested a Doctors signature on a letter of medical necessity which I wasnt able to get until a full signature until the 24th which I sent over to them however by that point their resolutions team stopped contacting me and they started to use their legal team instead. Where they continually sent threats. After requesting to speak to the resolutions team again multiple times, They made a very hostile phone call until they finally agreed to send a no-penalty termination agreement on April 2nd which was signed immediately. On April 8th, 2025 they sent another email saying that I had an outstanding balance of $445.21 even with the deposit. On April 10th I reached out to them asking for an Itemized list which they provided which consisted of Late fee, Overcharged membership fee, and utilities for the months I wasnt there. On April 16th they immediately sent me to collections and by May 7th a paralegal sent me a threat to take me to small claims court whom also made a hostile phone call later the same day.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29th, my apartment stopped getting hot water. It is currently April 18th. The issue has not been fixed for the past 20+ days. June Homes is also refusing to provide a rent refund. They also wont respond to my roommates and Is messages. They owe my roommate and I each for all of the days the apartment had been out of commission.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been with June Homes since Nov of 2024. Since I've been a tenant of theirs, they have been terrible landlords. Anything from charging us fees do their jobs to outright ignoring them, they've done. All five of us living here have filed complaints to no avail. The latest problem is a rat infestation issue which they've done nothing about. The rats are in the roof and June places the blame on the tenants, yet none of us have access to the roof. As I gather more information from the other tenants, I'll make adjustments to the claim.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have relocated to ******, Ma for schooling.I used a off campus housing called JUNE HOMES - ************************ ************************************************************************************, and has 1 office location.I been threaten, by emails, and the employees with false acusations and false ******* is against the law.The employeer is responsible for the employees false acussations. Also invasion of privacy.I am a renter for over 10 years, I know what a lease is.I keep being threaten, cause me emotional distress, and more health problems.I cannot continue to be threaten, and the **** are inlegal. All parties will be responsible.

• Initial Complaint

  Date:01/16/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June Homes is illegally withholding our security deposit. My girlfriend and I subleased a studio apartment through June Homes. We vacated the apartment on December 18, 2024, and notified June Homes via their app. Despite New York law (NY Real Property Law *****) requiring security deposits to be returned within 14 calendar days, June Homes has not returned our $3,330 security deposit as of January 14, ****** days after our move-out date. Their contract states 15 business days for the return, which is unenforceable under New York law. June Homes has also failed to provide the legally required itemized statement of deductions, compounding the violation. I have made multiple attempts to contact them about this issue, as well as unresolved claims for partial rental refunds due to significant breaches of contract. They have not responded to my communications, including multiple demand letters sent weeks and months ago. Furthermore, I have noticed numerous online reviews reporting similar complaints against June Homes, including withholding deposits and breaching contracts. I believe this may indicate a pattern of systemic misconduct that warrants further investigation.

  Customer Answer

  Date: 02/10/2025

  At this time, I have been contacted directly by June regarding complaint ID ********, however my complaint has NOT been resolved because:
  

   While June Homes has refunded our security deposit (after we threatened legal action), some other serious issues with the company remain unresolved. While staying with June Homes, we were locked out of our apartment at least a dozen times due to a faulty digicode on our door. The apartment was also absolutely filthy when we first moved in, despite us paying a cleaning fee. We have informed June Homes of these issues many times, and our complaints were always either ignored or ended up resulting in hidden charges. We have contacted June over and over since moving out requesting a reimbursement or settlement and, with the exception of returning the security deposit, they have completely ignored us. We left them a negative ****** Maps review, at which point they called us and offered $119 to take down the review.
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ******* **********

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent a property for one month from this company and after I left they send me an email charging me ****** usd. It's important to add that I was never notified that I'm going to be charge after I moved out. They can know that by hearing the recording of the calls. Also, they are charging me for internet and I never had the possibility to use it because it never works and I had to use my phone data.Also, I suppose to get a monthly cleaning, but they only wipe a little bit and I was expecting a deep cleaning because they were notified that they were a lot of cockroaches at the house. I'm attaching the only photo that I could take but it was around 30 of them.

  Customer Answer

  Date: 01/27/2025

  At this time, I have been contacted directly by June regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   They only replied me that they are having delays with the security deposit and they sent me 1 email to make other payment for utilities. They didn't address anything about the internet charge and they told me that I have to pay for repairs when I didn't did nothing at the house because that appartment wasn't in good conditions at all.

   

  Example: They blame that they closet was in bad conditions and I show them that I couldn't even use the closet because the door wasn't working right and also for the cockroaches. I had to maintain my clothes on the luggage the entire month.

  Just to add it's already 33 regular days that I'm waiting for the security deposit and according to the website I had to get it max on January 16th (15 business days).

  Just for verify the company is June Homes.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **** *****

  Customer Answer

  Date: 02/18/2025

  At this time, I have been contacted directly by June regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

   They don't want to give me a refund and the manager ******* knew that I sent the complaints on BBB because she told me, but I think that she doesn't want to respond.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  **** *****

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning,I have lived at June Homes, LLC for the past two years. This business is predatory to residents all over the **. The issues that I am having is that they have illegally taken rent money from my account after my lease has been terminated and they have not been forthright in being responsive to get my money back or refund me. I do not even believe they are going to return the process fee. Moreover, When I initially set up the account it's was clearly stated on their page that auto payments will go through until the lease is up. The June Home representative I spoke with reiterated that fact as auto payments are automatically terminated upon notice of lease termination. My contract with June homes ended on July 31st. They were given 2 months notice that I would not renew my lease and they acknowledge receipt of this notification. June Home has been unresponsive to my requests regarding the return of my money which was taken out of my account illegally since I no longer resides on any of their properties'.In addition they charge a membership fee on top of rent for services they do not adequately provide. Previously, I once had realized they over charged me for bills and It was an argument to get that money back which they did not give it back instead applied it to the next months rent.I am not the only who has experienced issues with this company! They make false promises to their residents and are constantly switching things up without notice and that includes their payment platforms. I implore you to look at the reddit page below regarding this company, which I am attaching below. I am not the only that has dealt with this frustrating company they should be banned from doing business in *************, Thank you for the help.Reddit page: ************************************************************************************************************

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business operates in bad faith. I moved in and recorded more that a dozen stains/marks/glue spots on the walls, which I documented and sent pictures to the company. There were so many that I dont have an exact number of stains that were recorded. Yet, after moving out, they promptly stated that they will be taking my security deposit because they found a small stain in one of the room corners that wasnt listed when moving in. This feels like an elaborate trap since it is not within reasonable expectations for the tenant to meticulously record dozens of stain marks on the wall and not miss a single one.