Reviews

This profile includes reviews for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clear

  65 E 55th St Fl 17 New York, NY 10022-3414

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  Clear

  85 10th Ave Fl 9 New York, NY 10011-4768

Review Details

• Review fromAlana W

  Date: 01/25/2023

  1 star
  I feel dumb for not checking BBB first. The Clear website states in no vague terms that we are paying to skip the security line and go straight to screening. In fact, thats what happened when I first signed up. But the next time they just walk you to the security line and leave you there. You get NOTHING for what they charge. Clear obviously handles that once, bets that you wont fly for another couple of weeks, then when you learn youve been scammed, theyve billed you for about $200. How the *** and TSA gives these people the ability to scam people right in the airport is insane!Im filing a complaint with the *************************

  Clear

  Date: 03/18/2025

  Hi *****
  
  Thank you for leaving us a review!
  
  We would like to apologize for any confusion caused by team members at the airport. We are constantly focused on enhancing the overall member experience and apologize for falling short. We are consistently updating or training material to provide the best tools for our ambassadors to continue to sell with integrity. 
  
  You can reach our *********** Specialist team by calling 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************

• Review fromTheresa H

  Date: 01/22/2023

  1 star
  Horrible. Just tried to use clear. I didnt work for my eyes, so had to use fingers. Then had to supply my license to go thru tsa precheck, which I could have gone thru on my own. Clear is a waste of money. Going to request a refund!

  Clear

  Date: 03/18/2025

  Hello *******!
  
  On behalf of the CLEAR team, we apologize for this.  There are sometimes where you may have a random ID check and will have to show your ID to ***. We understand how this may have caused frustration.
  
  You can reach our *********** Specialist team by calling 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************

• Review fromSamantha H

  Date: 01/12/2023

  1 star
  Airports kept saying it was expired, I travel a lot and I had just paid to renew my clear in June, I travel again a few weeks later then they try to say its expired when I had Just paid it !!!! Scam to the *** and overpriced 100% on top of the fact they couldnt seem to even identify me I scanned my fingers about ******************************************************************* like I was crazy lmao

• Review fromJulia R

  Date: 01/04/2023

  1 star
  SAME STORY! Pulled my whole family out of line and told me that my Platinum Amex made it free and that we would get through much faster. It actually took more time to do the clear process AND they charged me anyway only to find out that my ***** ******** **** was not a part of the promotion. BALONEY.

  Clear

  Date: 03/18/2025

  Hi *****!
  
  Thank you for leaving us a review!
  
  We would like to apologize for any confusion caused by team members at the airport. We understand how this may have caused frustration. 
  
  If you would like to reactivate your account , call our *********** Specialist team by at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************

• Review fromAlan K

  Date: 01/02/2023

  1 star
  Absolute scam ! They misrepresented and outright lied to me to sign up.... Before I knew it I was out $ 200

  Clear

  Date: 04/16/2025

  Hi ****!
  
  We regret to hear your experience wasn't the best. We are consistently updating or training material to provide the best tools for our ambassadors to continue to sell with integrity. If you would like to discuss this further with a supervisor we can set up some time for your feedback. 
  
  If you have any additional concerns please contact our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at *******************************************

• Review fromMae B

  Date: 12/17/2022

  1 star
  This company is a bona-fide scam/hoax and should be investigated for fraudulent behavior. Their employees at ****************** Airport are discourteous and unprofessional. Having a family account, I went through unnecessary stress as the machines continually indicated that my biometrics could not be found even after rescanning and talking with a member of their customer service team on the phone. I explained several times to their airport “ambassador” that my account was current and she indicated that I had to reactivate my account. Even after having done that, the machines still registered that my biometrics needed updating. Additionally, their in-person employees lack customer service. They were callous and sarcastically rude. They need to take training lessons from *********** or some other 5-star organization. They only reason why they are still in business is because they hook unknowingly customers trying to get through TSA check-in expeditiously. DO BETTER and RIGHT by your millions of consumers.

• Review fromMark G

  Date: 12/16/2022

  1 star
  Not a good value at all. Just paid my $239 annual renewal for Clear for the two of us and when we tried to go through the Clear line at **************************** we were told that it was for people with Clear AND TSA pre-check only. There was also a TSA pre-check line which was shorter than the Clear line. ********************* on Clear, just get TSA, pre-check would be my advice.

• Review fromParis J

  Date: 12/16/2022

  1 star
  It is nearly IMPOSSIBLE to get your money back.They got us at the departure gate very early in the morning and explained that it would be $20 per person and we would be charged nothing right then. Sounded like a good deal and interesting technology, and we could cancel at anytime, so why not?By the time we got back from vacation, they had charged us $189, TWICE. So for this gimmick, it was not $40 but nearly 100% more! They did NOT explain that you could have one person under another's account. So we got two accounts using the same card. We got on the phone with them and explaining that this NO ONE told ** the ACTUAL cost! We asked for a refund. Because we had flagged it as fraud, there was back and forth with ClearMe and the bank. We removed the hold and got one back on November 16th. Now waiting on the second one. More back and forth went on...and on...and on...and ON. For a month! (We needed to update my account. Then we'd get it back. A couple days later, still nothing. Then someone told us that my account had been cancelled, we needed to reactivate. THEN we'd get the refund. We wait, still nothing. Then we needed to write an email, it was MY account, not HIS....which we'd been explaining till blue in the face for at least 2 weeks on a dozen calls. THEN they said that my account had been deactivated, so I needed to REACTIVATE, AGAIN, and then update the card information since we'd used HIS. So we do THAT. Then another 24 hours. This is December 9th. Then...nothing. Call back, the the money had been refunded on November 16th. Then they tell us that it was out of their hands)Meanwhile, we had explicitly stated multiple times that we were cancelling and NOT to charge us again. They had said, in our file you are NOT going to be charged again.FINALLY with the bank and ClearMe on the phone, we got our refund.The NEXT DAY, $189 comes BACK OUT. (Even if we had NOT gone through all this, it's supposed to be YEARLY, NOT monthly)STEER CLEAR OF CLEARME!

• Review fromSusan C

  Date: 12/05/2022

  1 star
  UNBELIEVABLE assumption that if my airline doesn't renew my clear membership pro ****, then I will be automatically charged for a membership!!Whaaaaat???

• Review fromEvan A

  Date: 11/30/2022

  1 star
  I signed up for clears free trial to skip the massive TSA line. A few days later I cancelled my membership. For the next year, CLEAR didnt even enter my mind until I received an email last month about extending my membership. It seems their system didnt cancel my membership, even though I specifically remember doing so. They wrongfully charged for $179 for a service I never used, and now cannot even reply to my numerous emails asking about the incident. Unfortunately its beyond my 60 days to dispute the charge. Be warned: its tempting to skip the line, but theyll come for you money and their customer service is non existent.