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Find a Location

American Avenue Property Management has 1 locations, listed below.

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    Business ProfileforAmerican Avenue Property Management

    Property Management

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 38 Customer Reviews

    Customer Complaints

    48 complaints closed in last 3 years

    48 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    228 Park Ave S PMB 73833, New York, NY 10003
    BBB File Opened:
    6/8/2023

    Industry Tip

    BBB Tip: Property management

    Customer Complaints

    48 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I have contacted American Avenue for over a month in regards to plumbing issues. Prior when then situation was not bad , they had two people come out but couldn't do anything. I persistently contacted American Avenue to let them know of the status on the issue and ask them to send someone who can do something. They had contacted a plumbing company based on ******** ( I do not live in ********) who said they will come on Thursday. They never came and now the situation is much worse. The pipes are being backed up and nothing will drain, I have not taken a shower for about 2 weeks now because of this issue. The bathroom smells like sewage and so does my basement. Its to the point now where I have throat irritation and inflammation. I have respectfully contacted them through the proper channels yet they have me suffering with dangerous gas. I contacted the fire department who also stated there needs to be a professional plumber immediately. I have not received any response from American Avenue via the countless emails I have sent over the month regarding this issue. I currently work from home and now have to work in my backyard because my throat hurts and I also have a dog. It's disgusting to see this level of professionalism and for it to now affect my health. I am in the current process of looking at my legal options. Pictures attached below.

    Customer Reviews

    38 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kenneth B

    1 star

    05/28/2024

    If I could give less than 1 star I would. This leasing company is absolutely ridiculous. You put in maintenance orders for problems that could have been prevented if they actually hired people who did their job properly. Only for them to continue rescheduling the work order and never getting to it. There is no way to speak to an actual person on the phone as there is no number available to speak to anyone. On my lease they gave me a landlords name but no way to actually contact them. If this company keeps giving me trouble it's gonna be a fun two years.

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