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Business Profile

Online Retailer

YOOX Net-A-Porter Group

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for YOOX Net-A-Porter Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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YOOX Net-A-Porter Group has 3 locations, listed below.

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    Customer Review Ratings

    1.41

    Average of 41 Customer Reviews

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    Review Details

    • Tsubasa M.

      Date: 10/17/2022

      Returned a Bottega Veneta bag worth $3000 and a sweater worth $350 on September 22nd and haven't received a return for the bag yet although their policy states that they process returns in 2-3 business days upon returning. Had to call them multiple times to inquire and they keep saying they will look into it and nothing gets done. Now they're saying that they may file a formal investigation internally to find the bag because they can't find it, although I shipped the bag and the sweater in the same box via the slip they sent me to **** I keep asking them to send me email confirming what we discussed over the phone but they've only done that once (I've called probably twice a week for the past three weeks). I recommend shopping with the brand directly, not through Net a Porter based on this experience

      YOOX Net-A-Porter Group

      Date: 11/01/2022

      Hello, we see that you have already contacted us regarding this issue via email. You will receive an update soon, so please check your inbox and follow up there for any other information about your order. Thank you and have a nice day

      Tsubasa M.

      Date: 11/01/2022

      I finally got my refund 10/26. Still think it was a very messy process, where had I not followed up multiple times via calls and emails, I may not have gotten a refund

    YOOX Net-A-Porter Group is NOT a BBB Accredited Business.

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