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          Find a Location

          YOOX Net-A-Porter Group has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileYOOX Net-A-Porter Group

            Online Retailer
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            100 5th Ave Fl 12

            New York, NY 10011-6903

            Visit Website
            (877) 678-9627

            Customer Reviews

            1.29/5

            Average of 52 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            190 complaints closed in last 3 years

            62 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            YOOX Net-A-Porter Group has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              100 5th Ave Fl 12, New York, NY 10011-6903
              BBB File Opened:
              4/17/2007
              Years in Business:
              24
              Business Started:
              1/1/2000
              Date of New Ownership:
              10/1/2015
              Business Incorporated:
              3/18/2010
              Type of Entity:
              Corporation
              Alternate Business Name
              • YNAP Corporation
              • Mr. Porter
              • The Outnet DC2
              Additional Contact Information
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              190 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/02/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I ordered a pair of red suede ayede shoes as a birthday gift to myself and I wore them out for the first time last week. After going to the post office and returning, I noticed something was off about the shoes. I realized they were faulty. The clasp that held down the Maryjanes was completely ripped. It felt unusual the second I put it on and didnt think much of it, to only realize that it was a faulty clasp that wasnt attached right. I called net-a-porter but they were very vague and didnt want to take responsibility. I love the shoes and want to keep the shoes, but not in faulty condition.
              Read More
              Read 189 More Complaints

              Customer Reviews

              52 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Izabella M

              02/22/2024

              On 11/26/2023 my husband ordered a bag for my birthday: SEE BY *********** a tracolla code with price of 480$ + tax 31.80$. Total amount - 511.80$.We received this bag in the middle of December. After only a few times wore the corners of the bag are worn and discolored. On the beginning of February I start sending emails to YOOX customer serves with the pictures of damaged bag asking them to send me money back due to 1.They advertised as authentic 2.they used bad quality leather.At the beginning of February I connected to YOOX customer service. They asked me for pictures and I sent them there but after numerous email exchanges they refused my claim for a refund or exchange. The problem is that this bag became damaged as I stated after few times I wore it. I have lots of bags but this kind of experience I have for the first time.I would like to have my money back, because it does not reflect the their claim of a good quality product.Please help me to resolve this matter as soon as possible.******************
              Read 51 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

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