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Business Profile

Online Retailer

Kidrobot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

This profile includes reviews for Kidrobot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Kidrobot has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Kidrobot

      118 Prince St New York, NY 10012-3103

    • Kid Robot

      7972 Melrose Ave Los Angeles, CA 90046-7117

    • Kidrobot

      1512 Haight St San Francisco, CA 94117-2913

    • Kidrobot

      56 W 22nd St New York, NY 10010-5812

    Customer Review Ratings

    1

    Average of 13 Customer Reviews

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    Review Details

    • Alexandria M

      Date: 10/22/2024

      Awesome customer service -will not accept an item- Ordered something by mistake and immediately contacted them and they would not CANCEL an Order..

    • Kristina V

      Date: 10/02/2024

      SCAM!! Dont order from them, bad customer service, no refunds, blocked me from there social medias, been waiting since Dec. 2023 for an item, never send any emails about it, keep changing the shipping date on there website for the item, supposedly its now the beginning of 2025 when my order will show up??? YEAH RIGHT, sent me the same BS email too,The Email: Were excited to get your order to you. Sometimes with pre-order items, the delivery date can shift a bit due to factors beyond our control. If that happens, well keep the product page updated. At this time, the Murder, She Wrote - ******* ******** Phunny Plush (PRE-ORDER) shipping estimated has changed to Q1 2025. We understand this is frustrating and no ideal. If you no longer want to wait and need to make any changes to your order, please let us know!I replied asking for a refund agin, Ill be shocked if I get one, please anyone thinking of ordering anything from them, PLEASE DO NOT BOTHER!! no one is excited about there order taking over a year to maybe get???

    • Jay B

      Date: 09/04/2024

      Ordered and paid for birthday gift for my son 3 months in advance, they took my money, now will not respond and we havent received what we paid for. This business is a scam. Its kidrobot.com. I dont know if I have any legal action or not. But it was nearly 100 dollars worth. This is theft in my opinion.

    • Rebecca P

      Date: 08/27/2024

      Horrible customer service no help at all avoid at all costs

    • Michaell F

      Date: 08/05/2024

      They are unresponsive and promised to send shipping information 3 days after placing the order. They did not. I wasn't able to get any response from the seller about an order confirmation, they weren't able to tell me if they were just waiting for the items to be restocked. No responsiveness to anything. I finally had to contact my bank and request a stop payment and refund.

    • Some B

      Date: 07/13/2024

      I got scam big time. I lost over 1k limited Sanrio merchandise. No communication. Only email for customer service. They wont give my refunds and I have no items.

    • Heather C

      Date: 02/14/2024

      I preordered a Murder She Wrote Phunny in July 2023. I wasnt given a release/ ship date, but the money was immediately withdrawn from my account. I have contacted them three different times, only to never be given a definite date for this item to be shipped, and to be told I couldnt receive a refund or cancel the order. It is now 7 months later, and I STILL havent received anything. They basically stole my money. I had thought this was a reputable company, beings as they are sold at Target and other big retailers. However, I strongly advise anyone against buying anything from them. Customer service is nonexistent and you will lose your money and not receive your product. My next step will be to file a fraudulent claim with the bank.

    • Rick M

      Date: 12/21/2023

      This company exists to scam you out of your money. They have interest in customer service and do not respond to inquiries nor allow returns/cancellations/exchanges of any kind, even when they send a cheap alternate item instead of the item you order.

    • Justina M

      Date: 12/12/2023

      If I could give less than a 1 star rating I would. I pre-ordered a Coraline doll with Kidrobot on October 01, 2023. I was given a ship date of October-December. I emailed several times because my account was not showing any updates. I have never gotten a preorder date for anything with such a broad range. I inquired about updates by email on 10/18/2023 and was given a very generic response that the date for shipping is Oct -Dec and was directed to the website and my account for updates. There were none and have not been any. I inquired again on 11/29/2023 and received the same answer. I inquired today on 12/12 about updates because it was originally ordered in September as a Christmas gift. Today I was told that the ship date has been updated to Q1 **** (Jan - Mar). I have started a dispute through PayPal because they took my money back in September. The doll was originally $59.99; I was also charged $9.99 VA STATE TAX, $2.58 VA COUNTY TAX, some random $0.60 that just says Total, for a total charge of $73.16 and I still have no product. I will NEVER order from them again.

    • Cate P

      Date: 12/04/2023

      Scam. Ordered in April, never received my item. You can't even dispute it on the credit card bc they list the items as pre-order so when it doesn't show up after the 60 day dispute period you have no recourse. They don't respond to messages/ emails.

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