Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a phone through this retailer on 7/6/23. The phone was estimated to be shipped through ***** (2 day shipping) "next day" and delivered between 7/10-7/11/23. I reached out to the company on 7/9/23 due to the status of the phone still "pending shipment". I received a message from an employee through the retailer telling me that they were reaching out to the vendor to see if the item had shipped. On 7/12/23, I received another email from a different employee telling me that I needed to provide a signed slip from the mail carrier to prove that I refused the item. I DID NOT receive the item and the item was still pending shipment. I explained this to the employee and asked for them to refund me as soon as possible. Today 7/18/23, I received another correspondence from the company telling me that I did not submit the required documentation in enough time for them to do an investigation (meaning the refusal of the item from my postal carrier, an item that has yet to be shipped, yet alone delivered) and I am not eligible for the refund of my item. This is unacceptable, and I would like refunded for the item that I never received.

  Business Response

  Date: 07/26/2023

  Hello,

  As previously mentioned, our team was waiting for the necessary documentation and ID to proceed with your request. However, there was no cooperation with the legal requirements, and we regret to inform you that the case is now closed.

  In order to be fully refunded, we kindly ask you to open a carrier investigation on your end, as we are unable to do so.

  We apologize for any inconvenience this may have caused and appreciate your understanding.

  Thank you,

  Back Market Customer Care

• Initial Complaint

  Date:07/19/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a device a bit less than a year ago, and the Bluetooth and hotspot stopped working.I checked with customer service and they told me to send the device which will be sent bqck/refunded within 3 days.I specifically asked if they can send it to another address as I'm traveling and specified that time is of the essence.They reassured ne about both.The device arrived there 9 days ago.They answered its problem isn't covered by warranty (without a good explanation) and that they can't send it to a different address, unlike their initial promise.I told them it's unacceptable as I'm traveling as i said in advance and they said they'll try.It's been 9 days, 3 times more than their initial commitment of time and still the product wasn't shipped.Due to all the above outrageous and documented customer care, i would like a full refund

  Business Response

  Date: 07/26/2023

  Hello,

  The seller has sent the device to:
  Aviv **********************************************. ******** ** *****
  

  The agent will update within the claim they have opened.

  Thank you,

  Back Market Customer Care

  
  

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  Everything is documented in the file enclosed, but the communication with you was terrible throughout the entire time. You had no idea where my device was (as can be clearly seen in the enclosed script), nor did I get any tracking number. You only told me where you shipped it to 10 days after it had arrived there, and I wasn't there to claim it by then as I specifically said several times that I was on the road and verified that you know that.
  The situation is that I don't have the device as it was sent with a delay, and you did not notify me you sent it, so I couldn't go and claim it.

  As I'm leaving the country this Friday and am already hundreds of miles away from the address you sent it to, basically, the device is gone. 
  This has been one of the worst customer experiences I ever had.

  I hope you'll read through the chat with your representative and acknowledge that a refund is a no-brainer in this case.
  Thanks, 
  
  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 10/18/2023

  Hello,

  As previously stated, A return being sent back from the seller is stated in the return policy attached below. The seller nor Back Market is responsible for a customer leaving their location or traveling out of the country during the time period of a return. I am sorry for your confusion, but no refund will be issued and this case is now closed.

  
  Thank you and sorry for any confusion.

  
  Back Market Customer Care

  Return and Refund Policy:
  ****************************************************************************************

  Customer Answer

  Date: 10/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As I stated and demonstrated in writing, but you keep ignore, you violated many of the conditions in your policy, including the time of shipping back the device. 

  And the fact that you don't assume any responsibility and are not even will2to apologize or give some compensation for this violation, makes me certain to never buy with you again. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an iPhone X on June 7. The phone had no obvious external damage. The phone seemed to work fine, though a small area of the screen did not work as well.However, over the next two weeks, a larger portion of the screen became non-responsive, making the phone almost impossible to use. It was now clear that this phone was defective and that the non-responsiveness was not a minor nuisance. The phone supposedly came with a 30 day satisfaction guarantee and 12 month warranty. On June 22, made a request for repair. (Was offered the option of refund) The condition of the phone was described. It was confirmed that the phone had not been damaged by a fall and that it had not been taken apart. Pictures were provided of the phone. The phone was sent back. Then company refused to honor their satisfaction guarantee and warranty by stating that the phone had "a small crack underneath the screen". They stated that damage during shipment must be reported within 3 days. In this case, there was not any obvious external damage. The problem (as confirmed by the vendor) was "Under the screen". This phone was defective.

  Business Response

  Date: 07/26/2023

  Hello,

  I am very sorry to hear about this issue. I see within your claim for this order, that the agent has requested photos of the broken screen and incorrect cable sent back to you. Once you provide these photos to the agent, they will contact the seller about how to move forward from here and hopefully find a better solution for everyone involved.

  Thank you!

  Back Market Customer Care

  Customer Answer

  Date: 07/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  On 7/26/23, I had provided additional photographs as requested by Backmarket. They acknowledged receiving them, but I have not seen any additional update.

   
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  ID: ********
  
  Issue is still in progress. Company has offered to look at device again. I am still awaiting resolution. I will update once I hear details. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 08/31/2023

  Hello,

  Thank you for the update. Please continue to correspond within your open claim.

  Thank you,

  Back Market Customer Care

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/15/2023, I paid $120.31 to Back Market in exchange for a cell phone which was to be delivered within a few days. No one really knows why, but the post office appears to have lost the package and has it permanently marked for redelivery, probably because they can't find it. That's not Back Market's fault necessarily, but the fact is, I paid for an order and never got my order. I requested a refund on 6/29, and was informed that if I filled out a form with my information they would investigate and get back to me with a result within 3 business days. Well, on 7/3, ****** from BackMarket informed me that they were essentially just starting, and on 7/10 ****** informed me that they were somehow STILL INVESTIGATING this extremely simple matter. At this point I should note that the tracking number clearly indicated, and to this day still does indicate, that the package was never delivered. Even the post office openly admits to not having delivered the package. What is there to investigate besides a phone call to the postal authorities to verify? It doesn't require ********************* here. I expressed that, and late 7/10 ****** informed me that my refund should be processed within 1-2 days.Well on 7/14 ****** returned, a full 13 DAYS AFTER I SUBMITTED THE ORIGINAL FORM, and 3 days after he told me my refund would be complete in 1-2 days, to tell me that HE "SENT ME THE WRONG FORM" and needed me to, verbatim, literally, in his words, "provide the exact same information on a new document." This was where as a consumer I refuse to continue to play ball. They have already investigated, by their own words they needed to close the investigation before they offered me the original refund. They know they are wrong, they know I didn't get my order, and they continue to cause unnecessary delays while they hold my money over my head. I refuse in principle to continue participating in this minstrel show and demand the refund of exactly what I paid, immediately.

  Business Response

  Date: 07/17/2023

  Hi *****, 

  We're so sorry about this situation! Your refund is processing; we've reached out to you via email with further details. Please get in touch if there's anything else we can help with!

  Customer Answer

  Date: 07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Note that action on my behalf to this extent shouldn't have even been necessary.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:07/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item and it arrived damaged. I returned the item and never got a refund. I contacted customer support and they gave me irrelevant canned answers and then stopped replying all together. Order number is *************************

  Business Response

  Date: 07/24/2023

  Hello,

   

  I am very sorry for any miscommunication here. It looks like the device was never returned to the seller properly for a repair/refund. If the customer would like to have the device repaired or refunded, they need to send it back to the seller. They can do so but opening a new claim under this order number and requesting a new return label.

   

  Thank you,

   

  Back Market Customer Care

  Customer Answer

  Date: 07/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The item was returned using the shipping label provided by Backmarket.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ***********
  
  
  
  
   
  

  Business Response

  Date: 07/31/2023

  Hello,

  I am sorry to hear this. The seller has been informed to open a carrier investigation for this issue. 
  

  The agent/seller will follow up within the claim you have open currently. We apologize for any trouble.

  Back Market Customer Care

  Customer Answer

  Date: 08/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This does nothing to help me.  Backmarket is simply deflecting blame.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ***********
  
  
  
  
   
  

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2017 iPad Pro ****" on December 2, 2022. When it arrived, it seemed fine, but the charger than it came with didn't work and it was dying fairly quickly. I could get an hour or two out of it. It worked fine until a few weeks ago. It began with its usual quick battery drain, but this time, it shut off completely and restarted.....and only did that for weeks. It would rarely turn on every now and then, and I could get ten minutes out of it. But then it would shut off and loop on the Apple logo. I sent it back to Backmarket for repairs and communication was poor. The person was polite, but after four days, they told me that not only would I not get a refund, but it would not be repaired OR replaced and that they would be sending it back... All because I didn't provide photos. I barely touched that thing because it wouldn't stay on. Two hours was the *** at first, but then it started shutting off at 80% battery. The issue was the battery and I was/am under warranty for 12 months. It doesn't even expire until the end of the year. I sent several messages explaining this and that I had complained after getting it about it having trouble charging. The customer service representative completely ignored every single word that I said and carried on like a robot with the, "Good morning, how are you?" That was the last straw for me. I am now filing complaints wherever I can because this is completely unacceptable. What is the point of a warranty if it doesn't solve nor do anything? It walks and talks like a scam and I am dealing with the consequences now. I cannot get my money back, so this is all I can do for a small amount of justice. I doubt it will even come back in the condition that I returned it in. Update: It did not come in the condition that I sent it in. I sent it in the same packaging that they sent another iPad that I bought in. They told me today that it was damaged and they now blame the carrier. I strongly believe that the seller damaged it.

  Business Response

  Date: 07/12/2023

  Hello,

   

  This was deemed a warranty exclusion as per our policy which requires sending photos of the device before shipping it back. This can be found in the link below:
  

  **********************************************************************************************************************************

   

  Also, please see the attached screenshot from our article on this policy.

   

  Thanks,

   

  *****

  Customer Answer

  Date: 07/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  There is no physical damage on the iPad. I have sent photos after it was returned to me and was told that they would continue the process and then ****, gone. Never heard back from them. I sent it in because it kept looping on the Apple logo. They had the nerve to basically say it was my fault, when I have proof that it was sent in good condition. In the end, I brought it to an Apple store and purchased a new iPad. I will NEVER give Back Market my money again and I will continue to give them negative reviews. They refuse to take accountability and it's the only bit of justice that I can get.
  

  Sincerely,
  
  ***********************
  
  
  
  
   

  
  

  Business Response

  Date: 07/26/2023

  Hello,

  Unfortunately, we regret to tell you that we confirm the warranty exclusion declared by the seller.Since you have received the device back, according to the **** tracker, I suggest to trade your device for cash with ********************, for more information go to *************************************************************************************************************************************

  If any other questions arise, please feel free to contact us at any time.

  Thanks,

  Back Market Customer Care

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 06/06/23 then decided to return this order because of a change of mind and I was provided clear instructions as well as a return label which I used to return the order using **** upon delivery of the return back to them I was told that I needed provide all sort of documents such as my ID, documents about my bank, proof of residence overall documents I didn't want to provide them and basically told me that they wouldn't refund me without those documents. I tried to explain them that I didn't wish to provide them for privacy reasons and they wouldn't listen to my requests. And for the record I do not wish to provide any documents, I wasn't warned of this beforehand.

  Business Response

  Date: 07/12/2023

  Hello,

  The customer never followed the proper procedure for when a package does not arrive to the seller when being sent back. Attached is the document provided by the seller showing that the device was never sent back from the customer. Without, the customer providing the proper information to open a carrier investigation we cannot assist further. 

   

  Thanks,

   Back Market Customer Care

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with them on July 1st for a refurbished MacBook Pro. They came as a recommendation from many of my friends. This was the biggest mistake of my life. During the ordering process, they took my money twice but immediately canceled my order due to security reasons? Than demanded I send them my ID. So I used PayPal instead. I bought a 2019 MacBook Pro, 32gb ram, 1tb of storage, ****m graphics and two day shipping. Two day shipping never happened. They claimed it was a glitch. Once it finally arrived, the laptop charger is not the correct one for the laptop at all. Its for a completely different model. Than to make matters worse, they scammed me on the graphics. They intentionally sent me a lesser version of the laptop. I want $500 back. This entire customer experience is beyond ridiculous.

  Business Response

  Date: 07/11/2023

  Hello,

   

  I am very sorry to hear about this experience. We have gone ahead and reached out to the seller on your behalf and will be following up within the claim you opened once the seller replies. We appreciate your patience and do apologize for this trouble.

   

  Back Market Customer Care

  Customer Answer

  Date: 07/11/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Why do you need to contact your seller? Does it say ***** blue on my bank statement or back market? Does it say ***** blue or back market when I access your app? Ultimately back market you are responsible for both this situation and your sellers. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 07/20/2023

  Hi ******, 

  We're so sorry to hear this has been such a bad experience! In looking over your case, I notice that the seller offered a full refund, but the agent neglected to mention this to you at the time. We're more than happy to fulfill this promise and make this right! If you'd be willing to use the return label we sent, I can monitor this and send you a refund as soon as I see the tracking populate. Please let me know if this will work! Thanks so much for your help here.

  Back Market Customer Care

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: June 20, 2023 Order #: ****** Nature of complaint: I sent in a 2016 Apple iPad Pro 9.7" Wi-Fi and 4G cellular, rose gold color, in flawless condition to a Backmarket refurbisher by the name of Macbook Daddy. I received an acknowledgement that my iPad had been received and requested that I upload a photo of my ID, front & back, Last 4 digits of social security number and my bank account information.I contact their support department and told them I changed my mind because providing so much personal information made me vulnerable to identity theft. The first response I got pointed out that Article 6.2.2 states I agreed to provide this information. I wrote back and said that Article 7.1, 7.2 and 7.4 provides that if I do not provide my personal information and am willing to provide a shipping label, "there is no contract of sale and no Buyback operation shall occur". The agent wrote back saying the order was closed and I couldn't contact the seller. When I asked him where in their Trade-In ****************** it stated that, he stopped responding.

  Business Response

  Date: 07/05/2023

  Hello,

   

  We are unable to provide a Buy Back trade-in without the required documents listed in this claim, which then allows us to provide a shipping label.

   

  Thank you,

   

  Back Market Customer Care

  Customer Answer

  Date: 07/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The response from the business does not make sense as it does not specify exactly what information they need. 

  They have the order number # ****** associated with my iPad their refurbisher MacBook Daddy is in possession of. They also have my address and email information. 
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 08/14/2023

  Hello,

  I am sorry for any confusion, but as previously stated, we have issued the balance of $83.00 to your account associated with email address: ********************. This balance can be transferred to your bank account as outlined in the instructions in previous messages. If you don't have any other questions about this, there is nothing else we can do at this time as this credit being offered marks your case resolved. Please have a nice day.

  Back Market Customer Care

  Customer Answer

  Date: 08/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  The business continues to copy and paste previous replies
  avoiding my request to return my iPad and that they are choosing to
  ignore their own policy below
  
  7.1 If the Individual refuses or abstains from providing their complete information complying with the
  requirements in article 6.2.1 A, D, F and G, there is no contract of sale and no BuyBack operation shall occur.

  They are ignoring my request to have my iPad returned to me.
  

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******* *****
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:06/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a GOOD quality (no visible screen scratches) Unlocked Galaxy S21 Ultra 5g from the backmarket vendor ************************ on 6/19. On 6/22 I received the device. upon receiving it, I noticed multiple visible scratches on the screen. I was willing to forget about that, and tried to get my new phone set up with my carrier. Upon doing so, I found out I was sent a locked phone to ATaT. Backmarket support instructed me to contact atat to get the phone unlocked. Upon contacting them, they informed me the previous owner of this phone had an outstanding balance and service would never be able to be activated on that phone until the original owner paid off the debt. Backmarket charged me money for ensuring the phone worked prior to arriving to me, and yet they sent out what amounts to a phone stolen from the cell phone carrier. I was offered a refund but no time frame that I was receiving one. If they were actually checking devices for function before sending them out, this issue would have been caught. I have been attempting to resolve this issue, but it is apparent that an answering service is being used and I am not talking to any person who directly works for the company. Its starti

  Business Response

  Date: 07/11/2023

  Hello *******,

   

  I am very sorry for the experience you had with this seller. As of 7/3/23, a refund has been issued to you with the following message within your claim:
  
  "Hi ****************** Your refund of $375.73 will be credited to your original payment method. In the case of a full refund, you'll also receive Back Market fees you were charged. Please note it can take a few days for the funds to appear in your account depending on your payment method and bank.Questions? See Back Market's refunds FAQ Thanks for your patience."

   

  Please let us know if you have any other questions and thank you for your patience.

   

  Back Market Customer Care