Business Profile

Market Research

Ipsos

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ipsos's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

112 total complaints in the last 3 years.
29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/22/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a loyal member of Ipsos for many years. Suddenly, and without warning, my account was frozen and my entire $334 balance refuses to be paid. ****************** has been non-responsive and is refusing to pay my amassed balance. Thanks for your assistance on this matter.
Business Response
Date: 05/23/2024
Hello,

We are sorry for the inconvenience. Please let the respondent know that our support team will reach out in regards to the remaining point balance in the inactive account.

Kind Regards,
*******

Customer Answer
Date: 05/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
Date:05/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not sure if this is the right ipsos I have contacted this business for months about the body was they already have the job number the product number is *********************************************************************************************************** they trying to come up with a resolution- on several occasions over the months they told I would receive a reward link since we couldn't figure out which panel I took this survey through. I have all the email communications about this issue, I think there are also a couple other rewards I'm waiting for through this testing company, but this oine is the main focus, I do not like to report company's like this but maybe it will help them reach a verdict with this issue. I'm way past being compensated. I enjoy using and testing products that never been used. I just want my promised compensation.. I have waited long enough.
Business Response
Date: 05/23/2024
Hello,
We are really sorry for the delays on this.
As my colleagues have explained in the email communication, the incentive is handled directly by the company which has invited the lady to the product test. That means, the Customer Support email address to contact was the one from which she was sent the survey she completed for the project.
Unfortunately, since we do not have information on which that company is, in order to assist the lady in getting her incentive, we need to wait for an update from our vendor who has contacted the company in question and is waiting for an update from them.
We are doing our best on our side to fasten this process and to provide an update to the participant within the next few days.
Have a nice day ahead!
Regards,
*******
Customer Answer
Date: 05/24/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am confused and frustrated by the lack of communication and delay in receiving my incentive for testing the dandruff shampoo and body wash product number 328. It has been over two months and despite numerous interactions with Ipsos, I have not received the promised reward. I understand that survey companies typically release rewards after a certain period of time, but it has been far too long in this case. I have received texts prompting me to check my email for the reward, but there has been nothing there. I have all the communication from Ipsos regarding this issue, including a promise from a representative that I would receive a reward link in just a couple of days. This has been going on for over two months and I completed the product testing through ******* ***, not any of the other panels mentioned.

i belong to ******* ***, branded surveys, survey savvy, product report card, all reject but ******* ***, ******* *** but we are waiting for ipsos to close the project out as me and a rep from ******* *** just communicated about. so this is all me and ******* *** are waiting for, I have clear communication and emails regarding this matter.

also all the text I keep getting about the dandruff shampoo the dandruff shampoo project should have closed on may 21st as I have that in a test as well.
-- March 8th to March 21st I have all text communication about the body wash and it has been completed its now going on June, the 6 weeks for that window has closed to received any incentive regarding body wash, please let me know if you want evidence of this as I just screenshot them from my phone.

thank you

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ********

Business Response
Date: 07/11/2024
Hello,
We are really sorry for the situation the respondent is facing however, as my colleagues have explained multiple times in the email communication, the incentive is handled directly by the company which has invited the lady to the product test.
Also, as we have explained to her several times, we have contacted Thrifty Pig which have confirmed they have awarded her the incentive for the body wash study she initially contacted us about. If she feels that the incentive is not for the study she referred to, she needs to handle this directly with Thrifty Pig (again, we did receive confirmation from them that they gave her the incentive for the body wash study).
The same situation applies for the other study she mentioned, there is no reason her panel would depend on us to be able to assist her regarding her incentive.
She needs to reach out to the panel she is participating through for further details on the incentive they have promised her.

Have a nice day ahead!
Regards,
*******
Customer Answer
Date: 07/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

ipsos has to close out the program with all contestants before the company gets paid then they pay there contestants, thrifty pig told me they were not gonna be getting paid for the dandruff shampoo so there for they was gonna see what they can do to get me credited, ipsos sent me the dandruff shampoo and the paperwork and still refused to send me my compensation. ipsos sent me text for two months telling me to go check my email and do the surveys but when going to check my email there was nothing there. I tested the products and now I want my compensation. I did not want it to go this far at all I enjoy doing this. I fill discriminated again because thrifty pig don't even send me invitation this is crazy so what were not allowed to file complaints when things seem to go wrong.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** ********
Initial Complaint
Date:05/01/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is sending surveys to someone who does not live at my address. Please remove the mailing address associated with a "*********** ******" regarding a ****** Kicks, the survey code is: *********** 12 B2 Nobody lives here with that name and no one in my household has ever owned a ****** vehicle.Thank you
Business Response
Date: 05/02/2024
Hello,

Please know that we could not find any account created under this info in our records. It could be helpful if the respondent could send a screenshot of the received invite so we can determine if this is indeed related to Ipsos iSay or another company.

Kind Regards,
*******
Customer Answer
Date: 05/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Dear *******,
Please find the attached screenshot of the letter from Ipsos with the survey number and the physical address which this was received at.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*******************
Initial Complaint
Date:04/29/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 17 2024 I redeemed my survey rewards for a $5 Amazon card which the site says gets sent to your email address immediately. They did not send it. This has happened before. I sent repeated emails in the past and they say to junk check my junk folder where it is not there. Finally they send it after many back and forth emails. This time nobody sent the gift card and they are not responding to my emails. Theres no response. If the gift card takes time they should tell you that. If they dont want to send the gift card, they have to. If they dont want to give rewards as promised without explanation then just give me my card this time and Ill not deal with them anymore or recommend them. They dont respond to the customer.
Business Response
Date: 04/30/2024
Hello,

We apologize for this inconvenience and will make sure that the respondent receives a response with the Amazon code as soon as possible.

Kind regards,
*******
Customer Answer
Date: 05/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************************
Initial Complaint
Date:04/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed the shop for Small Business I completed a Small Business shop id ******* which was rejected by ********************* for the photo of the product, saying "it cannot be seen" which was incorrect. I submitted 2 photos but the shop was still rejected unreasonably. I took a photo of the product which showed how it was displayed on the shelf but the editor still rejected my photo and excluded my shop without pay unfairly.Editors are not editing the shops similar across the board. I would like to file a complaint against *********************. In emails, editors are not cordial but very bossy without using please. I am very frustrated with this particular editor.
Business Response
Date: 04/25/2024
Hello,

We are sorry for the inconvenience.
We have liaised with the relevant team and can confirm that the incentive for this study will indeed be awarded to the respondent.

Kind Regards,
*******
Initial Complaint
Date:04/08/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been doing surveys with this company for about a year now. I've saved $250.00 in points from December until now. I've done no wrong doing and they decided to terminate my account. They will not give me my $250.00 back. I've contacted numerous times in customer service. They keep saying I don't meet clients interest but they won't respond to the fact that they owe me $250.00. They keep ignoring it.
Business Response
Date: 04/09/2024
Hello,

Please know that our support team will reach out to the respondent to offer an Amazon gift card for the point balance that remined in the closed account.

Kind Regards,
*******
Business Response
Date: 04/09/2024
Hello,

Please know that our support team will reach out to the respondent to offer an Amazon gift card for the point balance that remined in the closed account.

Kind Regards,
*******
Initial Complaint
Date:04/02/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I completed a project for IPSOS on an in-store Target shopping mission I I have yet to received the incentive for this and it's been well over a month I have documentation as well as screenshots from the moderator stating is guaranteed and now I can't get a hold of customer service it's non-existent and so now I'm reaching out to Better Business bureau. THIS IS UNACCEPTABLE AND OBVIOUSLY HAVE TO REACH OUT A BETTER BUSINESS BUREAU THEN IT'S A PROBLEM
Business Response
Date: 04/05/2024
Hello,

Please know that the relevant team has reached out to the respondent and sent the reward.

Kind Regards,
*******
Customer Answer
Date: 04/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
Date:03/29/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ispos (ISay) shut down my account with no notice or explanation, and will not let me redeem the points that I accumulated from taking their surveys. They did this to me after I spent hours completing opinion surveys and accumulating enough points to redeem a payment through PayPal. I've contacted the company several times, and their excuse is that they no longer needed someone of my demographic. That's fine. They can terminate my account, but they should absolutely let me redeem the points I accumulated prior to being terminated.
Business Response
Date: 04/01/2024
Hello,

Please let the respondent know that our support team will be sure to reach out with a solution for redeeming the lost points from the closed account.

Kind Regards,
*******

Customer Answer
Date: 04/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Thank you. The business reached out this morning. I'd like to keep this complaint open until they fulfill their offer to send me an Amazon gift card for the accrued points.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************

Business Response
Date: 04/15/2024
Hello,

We confirm that our support team has sent the respondent the Amazon code.

Kind Regards,
*******
Customer Answer
Date: 05/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************
Initial Complaint
Date:03/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Managed to save up 1627 points, went to try to points, and they seem to have removed the redeem button entirely, making it actually impossible to redeem points. Now I have no way of using said points, and am thusly out fifteen dollars which doesnt sound like much, but Im low income and fifteen dollars is actually a significant amount to me In the attached screenshot, you will see that there is no redeem button where once it was located just beneath the product/gift card information, and you will see that I have just over fifteen dollars worth of points.
Business Response
Date: 03/15/2024
Hello,

We apologize for the inconvenience. Please let the respondent know that our team will reach out via email to send a gift card for the balance that remained in the closed account.

Kind Regards,
*******
Initial Complaint
Date:02/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, Ive done surveys with Ipsos and accumulated points but when I go to redeem them, theres no button or further instructions on PayPal to get the cash into my account.
Business Response
Date: 02/07/2024
Hello,

Please let the respondent know that our support team will reach out regarding the closed account and the remaining balance.

Kind Regards,
*******

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Ipsos is NOT a BBB Accredited Business.