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Business Profile

Market Research

Ipsos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Ipsos's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ipsos has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Ipsos

      200 Park Ave Fl 11 New York, NY 10166-0005

    • Ipsos-Insight

      820 Gessner Suite 830 Houston, TX 77024

    • IPSOS-Vantis

      49 Stevenson St, 15th Floor San Francisco, CA 94105-2909

    • Ipsos

      841 Broadway New York, NY 10003

    • Ipsos

      100 Gold Street New York, NY 10038

    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I participate in a group called trusted insiders through this platform. On 7/2 I picked a $20 Amazon gift card as a reward for an activity I did for them. Two weeks later they have not paid me and have consistently been ignoring me. They stole my info because they did not pay me. Normally this takes a few days at most but they have also made it so I cant send a complaint via the platform and I was able to before so it feels like they took my info and ran. This is theft of my info and I was not paid.

      Business Response

      Date: 07/16/2025


      Hi,

      The email in the print screen attached to the complaint is not from our website, **** however, to make sure, we would appreciate it if the participant could forward us the full invitation she was sent to participate in the activity.

      Have a ncie day ahead!

      Regards,
      The Ipsos i-Say Team

    • Initial Complaint

      Date:07/08/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed a live health chat with this company for $60 and have NOT been paid and I completed this June 17th.

      Business Response

      Date: 07/10/2025

      Hi,

      This does not seem to be a study we handle, however, we would appreciate it if teh participants could reach out to our support team ********************************************************* BBB Complaint in the subject line) and include full invitation to the project he completed and we will ba heppy to assist.

      Have a nice day ahead!


      Regards,
      The Ipsos i-Say Team

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I completed surveys..which took quite a bit of time..I earned $15.. which was supposed to be deposited into my ****** account by ********************** Isay. Long story short,they haven't deposited it and I'm not getting any answers from them. ,and can only try to contact through a generic contact form on their site. I want my $15.

      Business Response

      Date: 07/01/2025

      Hi,

      Thank you for reaching out! 

      *** ******** has reached out to our support team several times and all of her emails have been addressed. Our team has clarified that her order has been processed. However, because her ****** account is linked to an email address different from the one in her iSay account, she will need to follow some steps to ensure the funds are transferred to the correct ****** account.

      She can easily redirect her ****** funds to a different email address by following these steps within her ****** account:

      1. Log in to her existing ****** account.
      2. Go to "My Account."
      3. Click on "Profile."
      4. Select "Add or Edit Email."
      5. Click "Add" and enter the new email address.
      6. ***** receive a confirmation email at the new address.
      7. Click on "Confirm Email Address" in that email.
      8. ***** be prompted to log in to her ****** account again to finalize the change.
      9. ***** need to go to the email she received with our payment
      10. Click on Claim your Money Now.

      If she needs to change the email address in her Ipsos **** account, to make future redemptions easier, we kindly advise her to reach out to our support email address.

      Have a nice day ahead!


      Regards,
      *******

    • Initial Complaint

      Date:06/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have worked diligently with Ipsos/ Knowledge Panel as a resolute member in completing online surveys since January ************************************* the Knowledge Panel Digital Program in August ******* of June 2025, the Knowledge Panel Company closed my account without my knowledge and has refused to release my ****** to ****** accumulated reward points. Knowledge Panel participants may redeem reward points by selecting a Premier Cash Rewards Card, gift cards, or other reward categories. During the period of March 2025, I logged in to my online account to redeem my points for cash on a Premier Cash Rewards Card. On May 7, 2025, I received an email from ********************************************************** which stated that I have earned an additional ****** reward points for the period of April 2025. However, between May 2025 to June 7, 2025, Knowledge Panel blocked my account and seized my earned accumulated reward points.I contacted the Knowledge Panel Support Team by phone to discuss this matter in more detail on June 11 and June 12, 2025. During our phone conversations, neither the support team nor supervisor could clarify why they removed my information from their system. Knowledge Panel online surveys are employing various tactics to embezzle participants' Reward Points. The *** considers online survey earnings as taxable income. It is determined as earned income whether received as cash, gift cards, or other forms of compensation, even if a participant earned less than the form 1099 reporting threshold. I request a thorough investigation of the Knowledge Panel, so others can be aware of this companys deceptive practices.

      Business Response

      Date: 07/03/2025

      Hello,

      We have reached out to the team handling The Knowledge Panel and someone will reach out to *** ******* as soon as possible to clarify his situation.

      Thnak you very much for your patience and have a nice day ahead!

       

      Regards,

      The Ipsos i-Say Team

      Customer Answer

      Date: 07/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      [I have talked with different people on the Knowledge Panel staff. No one has been able to clarify why my account was closed and rewards points taken away. After speaking with them on several occassions, I'm constantly be told that I am not in their system. Knowledge Panel is performing unfair business practices with its participants, and should be investigated.]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ******* **********




       

    • Initial Complaint

      Date:06/12/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member for well over 10 years and you all of a sudden terminated my account with no warning. I had almost 4000 points to redeem for gift cards and after contacting you by email I have not gotten any response. This is a horrible way to do business to a dedicated member

      Business Response

      Date: 06/13/2025

      Hi,

      We're happy to let ******** know that her Ipsos **** account has been fully reactivated.

      We're always working to keep our members' accounts secure, and sometimes our systems can be a little too careful. This time, it caused a false alarm. We sincerely apologize for any inconvenience this may have caused.

      We trully appreciate her patience and understanding while this matter was sorted and we advise her to reach out to our support address for any additional assistance.

      Best Regards,  

      *******

      Customer Answer

      Date: 06/13/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ******



       

    • Initial Complaint

      Date:06/09/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ipsos isay, terminated my account after 2 years faithfully doing surveys for dollars for them. It was a good side hustle for me. They are bad to terminate me for no reason at all. I want to report this as bad business.

      Business Response

      Date: 06/13/2025

      Hello,

       

      We are in the process of thoroughly reviewing *** ******** complaint and our colleagues will get back to him via email as soon as possible with an update.

       

      We sincerely appreciate *** ******** patience and understanding in this matter.

       

      Regards,

      *******

    • Initial Complaint

      Date:06/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've been using Ipsos for quite a while now. I have consistently been getting surveys and getting cashouts. However, I recently criticised their customer service quality in a ****** review and in a support message. Conveniently, right after doing so, I am suddenly not getting ANY surveys whatsoever. This has NEVER happened to me before on Ipsos. It has been over a week since I've been offered even a single survey, which has been completely unheard of for my account until now. I highly suspect Ipsos has put some kind of shadow ban on my account because I criticised the quality of their customer service, which is highly unethical. To make it worse I'm very close to being at a cash out level of points, so they're basically holding my points hostage. I'd like Ipsos to actually address my concerns about my account and remove any shadow ban or "dings" against me so that I can continue to participate as a full member (who ALWAYS provides well thought out and honest responses to surveys) as I always have before.

      Business Response

      Date: 06/03/2025

      Hello,

       

      Thank yoiu for reaching out.

       

      We are sorry for the onconvenience. Please let the respondent know that our support team will reach out shortly regarding the pemnding issue of the  point balance in the closed account.

       

      Kind Regards,

      The Ipsos iSay Team

       

      Customer Answer

      Date: 06/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      I got a response from your support as an answer to my support request sent via your contact page on the Ipsos site/app. I was falsely accused of providing inaccurate, inconsistent responses and was told my account had been closed. I have been an honest member of your panel since I started and was not informed that you'd closed my account, you only told me anything once I reached out for clarification. Despite explanations of possible inconsistencies (ie the only thing I can think of is that different surveys offer different options for things like income brackets or some surveys have three instead of two gender options which may register as inconsistent) your support refused to consider my case and only offered a voucher for my remaining $14 in points after I'd sent several messages requesting accountability and transparency on the part of your company. I am upset and offended at the accusations against me as a panelist, and I am extremely suspicious that this came after a long time of me being a member of your panel and changing nothing, except for openly criticizing the quality of your support responses. Despite being offered a voucher I have received nothing from your team in my email. I know you most likely will not admit your mistake and reinstate my membership, but I am going to openly express my utmost disappointment and shock at your accusations, as well. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      **** ***** ******




       

      Business Response

      Date: 07/03/2025

      Dear *****,,  

      Thank you for reaching out and expressing your concerns in this matter.

      We are truly sorry to hear about your experience. We understand that being accused of providing inconsistent or inaccurate responses can be upsetting, especially when youve been a dedicated and honest member of our panel.  

      Please know that reactivating accounts depends on our team carefully reviewing each case, and we apologize if this process did not meet your expectations. The diversity in survey questions, such as varied income brackets or gender options, is part of our commitment to inclusivity and accuracy, and we're committed to improving how we handle these variances.  

      While were committed to maintaining the integrity of our panel, we appreciate your feedback and it will be used to improve our system and support quality.  

      Again, we apologize for the impact this experience has had on you. If you have any further questions or need assistance, please dont hesitate to let us know by reaching out to our support email address.  

      Best regards,  
      The Ipsos i-Say Team


      Customer Answer

      Date: 07/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Ipsos has provided a non-answer which does not address my concerns. The response is simply making excuses and is not holding themselves accountable for their responses/policies, and the issues which arise due to their uneven and unfair application of policies. While Ipsos reserves the right to terminate accounts, they are acting irresponsibly and unfairly. For example, despite claiming to support diversity in their variety of responses, I as a nonbinary person have essentially been punished for being honest in my answers. That is, selecting nonbinary when the option is available in a survey, and selecting female when nonbinary is not an option. This registers as inconsistent responses and this is the opposite of supporting diversity and equity, especially when they can terminate your account due to these alleged inconsistencies. 

      Ipsos' non-answer skirts accountability for their actions, demonstrates lack of critical thinking in applying policies and procedures, canned responses, and no concern for the way their actions affect their clients/panel members/people generally. It doesn't justify accusing me of inconsistent responses and terminating my account based on flimsy and unfair policies. 

       

      I hope that any company looking to use Ipsos for their survey needs will see my complaint and, if you are:

      -a company which supports diversity and equity 

      -a company which supports transparency and fairness 

      -a company that would like honest and true responses from survey invitees

      Decline to use Ipsos for your market research due to unethical, obtuse practices. 

       


      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****




       

    • Initial Complaint

      Date:05/12/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company shut down my account that had points that could be redeemed to gift cards. They refuse to give me my earned points/money after repeated emails.

      Business Response

      Date: 05/13/2025

      Hello,

       

      Thank you for reaching out.

       

      Please let the respondent know that our support team will reach out via email in order to resolve the issue regarding the remaining points in the closed account.

       

      Kind Regards,

      The Ipsos **** Team

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Joined Ipsos Isay and participated for months. Recently could not redeem earned rewards. Contacted the company and informed I was removed from the eligible members lists due to inconsistent responses. I asked to redeem my ***** 3030 points worth $30 and no response. If I earned the points I should be caned out.

      Business Response

      Date: 04/22/2025

      Hello,

       

      Thank you for reaching out. 

      Please let the respondent know that our support team will reach out shortly to resolve the issue with the remaining points in the closed account.

      Thank you for your patience.

       

      Kind Regards,

      The Ipsos **** Team

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member for years with this company and I am in good standing or so I thought, I had 1500 points to cash out and it doesn't give me the option too. It says I don't have enough points. I want to continue my account I have emailed three times and never had a response. I cleared my cookies, thought maybe it was a security problem, but I can still sign in and see my account. This was my time that I took to answer the surveys and I feel like I should be able to get my rewards and honestly keep my account.

      Business Response

      Date: 04/16/2025

      Hello,

       

      Thank you for reaching out.

       

      Please let the respondent know that our support team will reach out shortly to resolve the issue of the points from the closed account.

       

      Kind Regards,

      The Ipsos iSay Team

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