ComplaintsforIpsos

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Initial Complaint
04/08/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I've been doing surveys with this company for about a year now. I've saved $250.00 in points from December until now. I've done no wrong doing and they decided to terminate my account. They will not give me my $250.00 back. I've contacted numerous times in customer service. They keep saying I don't meet clients interest but they won't respond to the fact that they owe me $250.00. They keep ignoring it.
Business response
04/09/2024
Hello,

Please know that our support team will reach out to the respondent to offer an Amazon gift card for the point balance that remined in the closed account.

Kind Regards,
*******
Business response
04/09/2024
Hello,

Please know that our support team will reach out to the respondent to offer an Amazon gift card for the point balance that remined in the closed account.

Kind Regards,
*******
Initial Complaint
04/02/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I completed a project for IPSOS on an in-store Target shopping mission I I have yet to received the incentive for this and it's been well over a month I have documentation as well as screenshots from the moderator stating is guaranteed and now I can't get a hold of customer service it's non-existent and so now I'm reaching out to Better Business bureau. THIS IS UNACCEPTABLE AND OBVIOUSLY HAVE TO REACH OUT A BETTER BUSINESS BUREAU THEN IT'S A PROBLEM
Business response
04/05/2024
Hello,

Please know that the relevant team has reached out to the respondent and sent the reward.

Kind Regards,
*******
Customer response
04/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***************************
Initial Complaint
03/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Managed to save up 1627 points, went to try to points, and they seem to have removed the redeem button entirely, making it actually impossible to redeem points. Now I have no way of using said points, and am thusly out fifteen dollars which doesnt sound like much, but Im low income and fifteen dollars is actually a significant amount to me In the attached screenshot, you will see that there is no redeem button where once it was located just beneath the product/gift card information, and you will see that I have just over fifteen dollars worth of points.
Business response
03/15/2024
Hello,

We apologize for the inconvenience. Please let the respondent know that our team will reach out via email to send a gift card for the balance that remained in the closed account.

Kind Regards,
*******
Initial Complaint
02/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello, Ive done surveys with Ipsos and accumulated points but when I go to redeem them, theres no button or further instructions on PayPal to get the cash into my account.
Business response
02/07/2024
Hello,

Please let the respondent know that our support team will reach out regarding the closed account and the remaining balance.

Kind Regards,
*******
Initial Complaint
01/26/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I did a whole bunch of surveys that added up to 20 dollars and they terminated me for no reason. I answered to the best of my ability and I made ***** in two days. They say I did something fraudulent but I haven't. This company just is upset that I made twenty dollars too fast.
Business response
01/29/2024
Hello,

Please let the respondent know that our team will reach out to offer an Amazon gift card for the remaining points in the closed account.

Kind Regards,
*******
Customer response
01/31/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************************
Initial Complaint
01/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I completed multiple surveys and hours worth of time. Only when I tried to cash out my **** worth of points for surveys completed was I told that my account has been closed due to my profile not meeting their customers needs. They sent you a response that you agreed when signing up that they can close your account at anytime. I am fairly certain that this should also not include the ability to not pay a consumer for survey work already completed. I was cheated out of **** and an upcoming 100 survey that I qualified for.
Business response
01/08/2024
Hello,

Please let the respondent know that our support team will reach out via email regarding the reward for the balance in the closed account.

Thank you for your patience.

Kind Regards,
*******
Initial Complaint
12/27/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I get a lot of your surveys on survey panels, complete them, and Im congratulated for completing them, but they say Im not qualified at the end. I have one here as an example. What happens to these surveys, and what causes them to complete with no issues but then end up saying that someone isnt qualified. What happens to the data you collect with them when someone is not compensated by the surveys. Did you receive the survey? What happens to the data that I gave? Did ********************************************************************************************************************************************************************************************************************************************************************************************************************************
Customer response
03/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

************
Initial Complaint
12/26/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I joined IpsosiSay, an online survey website, a couple of months ago and I recently tried to redeem **** points and was unable to do so. The website stated that I did not have enough points available to redeem a reward however I did have enough points. I sent a message to IpsosiSay through their website informing them that I was having trouble redeeming points and they advised me that my account was deleted because my answers to their surveys were not trustworthy. That is far from the truth. I provided IpsosiSay with trustworthy answers to their surveys along with my personal information (e.g., DOB, postal code, etc) and they went ahead and deleted my account without any notification. I am very disappointed at the quality of service I received from this company as I took time out of my day to answer their surveys truthfully and now I cannot redeem my points for a reward.
Business response
01/26/2024
Hello,

Please know that our support team will reach out to the respondent to offer a reward for the amount of points that remained in the closed account.

Kind Regards,
*******
Customer response
01/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************
Initial Complaint
12/21/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 12/05/2023, I participated in an online focus study for the DISHWASHING STUDY. I got their by way through IPSOS-ISAY survey router - not a panel - to participate in this study. It was for a grueling THREE hours for a 100 Amazon gift card which I have not received. I need it before Christmas and it is already late. Again, I am not affiliated with their panel, I was recruited through an online survey. Therefore, my original GPT panel is not responsible for distributing the gift card.(EMail header for recruitment by IPSOS): Opportunity to receive 100 USD : appointment is tomorrow ( ************ 3 )I have e-mailed a few times and they insist I am not part of their panel and call their panel, BUT ITWAS THEIR SURVEY THAT RECRUITED ME. I contacted ******* ***** the platform which facilitated the discussion and the ***** itself, to no avail.I was part of the initial study and immediate follow-up for a total of ************************************* my opinion, it is insufficient pay for the amount of work and time, but they say that amounts are fixed. Anyway I knew something was wrong when I was being tossed around about the status of my late payment between, IPSOS - ISAY, the Brand and Remesh. Complaints will be filed among all three to get this resolved. I can provide attachments of the full emails, if necessary.
Business response
12/22/2023
Hi,

Please let the respondent know that we could not find any Ipsos iSay account related to his email. In order to determine if this study is related to Ipsos iSay or another company , please attach the email invite for the study in question.

Kind Regards,
*******
Customer response
12/22/2023
I tried to close this request because Ipsos-Isay fulfilled their end in rewarding me for the study which I received and redeemed yesterday.
thank you
Business response
12/27/2023
Additional Comments from Consumer:

I tried to close this request because Ipsos-Isay fulfilled their end in rewarding me for the study which I received and redeemed yesterday.

thank you
Initial Complaint
12/20/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Almost one year ago I completed a survey for ***'s ****** of ****** Health via Ipsos. For completing the survey I am entitled to $30 paid either by a check mailed to my house or an Amazon gift card, I choose to have a check mailed to me. I never received the check in the mail. After several months of waiting I called the customer service number and they confirmed the check had been mailed but never cashed, they said they would "escalate the issue." After several more months of waiting I called again. I was again told they would "escalate the issue." I asked if a new check could be mailed to me or if I could instead be given the Amazon gift card, but they said they were investigating the issue and could not change the reward payment to the gift card. I called customer service at least three times and spoke to three different agents, none of whom assisted me and all said they would call me back with an update. Two months ago I emailed the customer support address (email chain included) and they too did not assist me and assured me they would contact me with any updates. After contacting Ipsos over six times by phone and email over the course of about ******************************************************** email with any updates and have not been paid.
Business response
12/22/2023
Hello,

We have checked with the relevant team and they are currently investigating this issue. Please rest assured that after the investigation is complete they will contact the respondent with the solution to the problem.
Kind Regards,
*******

Customer response
12/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

It has been almost one year of waiting and several months of "investigating." In that time, no one has reached out to me via phone or email. The only time I hear from Ipsos is when I reach out to them. Why can they not give an estimate of how long this will take to resolve?

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************************

Business response
01/23/2024
Hello,

The relevant team that handles this case has informed us that they have contacted the respondent multiple times with no response and at the beginning of the month they have sent the respondent an email to which he responded confirming that the email was received.
Please know that someone from the team will reach out again in this regard and the respondent should also know that he can contact the relevant support team any time at *******************************************.

Kind Regards,
*******
Customer response
04/01/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***********************************

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