Business ProfileforDropCar

I tried to book a monthly parking garage with DropCar in July 2023. I used my Employer-issued Mastercard which was funded with my commuter subsidy amount. However, this amount was not enough to cover the cost due to the taxes, and the transaction did not go through. DropCar tried to charge my card a total of three times. On July 28, 2023, when it was unsuccessful on the third attempt, I received an email (attached to this complaint) titled "Subscription Cancellation Notice" notifying me that my subscription was canceled. If I had not received this email, I would have canceled the subscription myself. However, I did not do so since DropCar told me that my subscription was already canceled. I decided to proceed with a cheaper commuter option. However, despite being told that my subscription was canceled, DropCar proceeded to charge my card a fourth time on August 23, 2023 without my authorization. There were new funds on my card and DropCar was successful in charging me. I reached out to DropCar for a refund and I spoke with ************************************* who confirmed via phone that I would be refunded. I have not been refunded and DropCar has gone radio silent on my numerous calls and emails to have this issue corrected. They have absolutely no customer service. I was told my subscription was canceled, I did not authorize the charge, and I did not utilize DropCar's services. I demand a refund.