ComplaintsforDropCar

• Initial Complaint

  09/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I tried to book a monthly parking garage with DropCar in July 2023. I used my Employer-issued Mastercard which was funded with my commuter subsidy amount. However, this amount was not enough to cover the cost due to the taxes, and the transaction did not go through. DropCar tried to charge my card a total of three times. On July 28, 2023, when it was unsuccessful on the third attempt, I received an email (attached to this complaint) titled "Subscription Cancellation Notice" notifying me that my subscription was canceled. If I had not received this email, I would have canceled the subscription myself. However, I did not do so since DropCar told me that my subscription was already canceled. I decided to proceed with a cheaper commuter option. However, despite being told that my subscription was canceled, DropCar proceeded to charge my card a fourth time on August 23, 2023 without my authorization. There were new funds on my card and DropCar was successful in charging me. I reached out to DropCar for a refund and I spoke with ************************************* who confirmed via phone that I would be refunded. I have not been refunded and DropCar has gone radio silent on my numerous calls and emails to have this issue corrected. They have absolutely no customer service. I was told my subscription was canceled, I did not authorize the charge, and I did not utilize DropCar's services. I demand a refund.

  Customer response

  09/05/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************
  
  
  
   
  
  

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We are customers of DropCar, which partners with *** garages where we parked at ************* We received notification from DropCar that the *** garage at 101 Worth would be undergoing paving work over Memorial Day Weekend, and we were instructed to park at the *** garage at *** ********* for the duration of the work. On Monday, May 29, 2023, my husband went to park the car at the *** garage on ********************************** arrival, the gate was not lifting despite following all the instructions to enter. An attendant inside kept insisting that the gate was fine and only came to check on it after several minutes of nothing working. He finally realized the gate was not working and returned into the garage to troubleshoot. Another parking attendant then two hand shoved my husband, got into a fighting stance with both hands up in fists. Someone else came to restrain the worker, and then the same guy who shoved him ran across the lot, picked up a metal rod, and threatened to swing it at my husband. This was all recorded on dashcam. When I went to retrieve my car on Tuesday, May 30, 2023, I noticed damage on the car. A claim was filed and subsequently denied, even though there were no markings on my claim ticket indicating damage upon arrival. *** then proceeded to cancel our monthly membership with them through DropCar. No one from *** or DropCar has responded to multiple phone calls and emails. I scheduled 2 phone calls with DropCar ***** ************************************* and ***********************, and neither called. I found a direct number for ***********************, and asked for the contact person at *** who made the decision to cancel our membership. He said he would have to bring this up with his bosses and he would get back to me. A week went by and nothing. When I called back a week later, he heard my voice and HUNG UP on me. DropCar only cares about protecting their partnership with ***, does not protect their customers, condones violent behavior, and I am STILL getting monthly charges.

  Business response

  04/02/2024

  Dear ******* - first and foremost, we were deeply troubled to hear about your experience with the *** garage. When we first heard of the incident we opened our own review. Please note that we are not at liberty to share direct contact information for parking partner employees unless authorized by the parking partner, and in this case *** had indicated to us they were conducting a review as well and would be working with you directly given it occurred at one of their locations. Confirming here as well in addition to the confirmation we sent previously that any parking charges that were incurred after the incident have already been refunded in full. If you would like to discuss further with us, please email us at ***********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩