Complaints

This profile includes complaints for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
• 

  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 8/23/2024 for the next day 8/24/2024 from *************************** in *********** CA for my company. The order went through this third party company Slice. 8/24/2024 I called Slice at 8am to cancel our order for 12pm because our event ended early. Slice *** let me know he would cancel the order with the restaurant and he did not. The restaurant got ahold of me and I thought we had this resolved we were going to reschedule and the amount would be refunded. Well here we are 9/18 and still no refund and slice customer support is giving the run around and now not responding once they found out I had talked to the manager if the restaurant.

  Business Response

  Date: 09/25/2024

  Hey ******! We're sorry to hear about your experience. After reviewing your interaction about the order with ***************************, our team has already reached out to you with an email to share the findings of our investigation. We have processed a refund for your order and the amount of $466 will be reflected back to your account within the next 3-5 business days. If there's anything else we can be of help with, don't hesitate to reach us at ****************************************

  Customer Answer

  Date: 09/26/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:09/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered pizza and other food for dinner and lunch tomorrow for my family. Delivery guy showed up with a small bag of food without any of the pizza. He said he left it at another house and had to go back to get it, 10 minutes away. He never came back. Someone else got all of my food that I ordered, for free. Then I was told by ******** who was delivering the food, and slice, that I was getting no food and just a refund. Neither Slice nor doordash had any answers to rectify the situation, just a refund. SO I HAVE NO DINNER TONIGHT NOR LUNCH FOR TOMORROW. You all are disgraceful passing the **** onto each other, and it ends up that the customer gets screwed. You should be giving me more than just a refund, Slice.

  Business Response

  Date: 09/13/2024

  Hi *****! We sincerely apologize for the inconvenience you experienced and we understand your frustration with the situation. We regret that we did not meet your expectations this time. After a thorough review of your order, we confirmed that it was voided. Our team has issued a Slice credit for your future order, and you should have received the details via email. If you have any additional questions or require further assistance, please do not hesitate to reach out to us at **************************************** We are committed to improving our service and ensuring that your future experiences with us are more satisfactory.

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******************
  
  
  
   
  
  

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using slice for a long time, the last couple orders have been an absolute mess. They use a 3rd party to pick up your food and man oh man is it hit or miss. The last order was the straw that broke the camels back. I ordered the pizza at 310pm. And it said on the app ***** minutes for delivery. Meanwhile the app says it would be delivered at 4:07pm. Well come to 4:07 the driver is waiting for you order. I then get a text message from slice at 4:02pm that it was picked up. I look at the app at 410pm and he hasnt moved and the app still shows 407pm delivery. So its 3 minutes late. I wait another 10 minutes as the guy isnt moving and the lady thru support tells me that she got off the phone with him and he picked it up. No he didnt. 5 minutes later, you can see the app now and it shows he is waiting on the order. So I call the pizza place and they tell me no one is there and the pizza has been done for the past ***************************************************************************** I wait another 10 more minutes, he isnt moving. I call the phone number and they actually cancel the order. This app is hit or miss, the tech support is ABSOLUTELY terrible. They offered a 15% discount and NO refund thru their app. CALL them and see if it resolves the issue. My luck has been absolutely horrendous.

  Business Response

  Date: 09/13/2024

  Hi **** We sincerely apologize for the frustration you encountered with your recent experience and we understand how disappointing this situation must have been. After a thorough review of the issue, we have processed a full refund for your order and our team has also contacted you via email with all the relevant details regarding this matter. Please do not hesitate to reach out to us at *************************************** for any further questions or additional assistance!

  Customer Answer

  Date: 09/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The refund still has not been processed 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ****
  
  
  
  
   
  

  Business Response

  Date: 09/30/2024

  Hello there, thank you for reaching out and we are sorry to hear about your experience. Despite our best efforts to collaborate with our ******** partners to provide you with exceptional service, it is regrettable that we did not meet your expectations this time. The total amount was refunded in the system already and our Customer Support team reached you with more details. The money will be back in your bank account in 3-5 business days, depending on your bank provider. Once again, apologies for the situation. You can always contact us or our Support Team directly if you face any issues in the future.
  
  

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the app but unfortunately my order never arrived. So i contacted customer service they told me wait 10 minutes more so i wait about ******************************************** to wait ********************************************************************************* they cant issue me a refund because the shop i order from is closed and to contact them the next day. That is terrible terrible business if anyone orders from **** eats or grub hub or any other food apps and you don't receive your food they issue a refund immediately and give you a coupon for the next time you order. I Never ever order from them again.

  Business Response

  Date: 08/24/2024

  Hi ***, thank you for reaching out. Please accept our apologies for any inconvenience this may have caused you about your order. Regardless of our committed effort on collaborating with our pizzeria partners to grant you admirable and excellent service, its quite unfortunate that we didnt meet up with the supposition this time. Upon checking into the system, it seems that our team has already contacted you via email and provided a full refund on the order. Our team needs to confirm refunds or any adjustment with the restaurant since the funds go to them, we hope you understand. We greatly value your business and hope you will give us another opportunity to deliver the high level of service to which we are committed. You can always contact us at *************************************** or our Support Team directly if you face any issues in the future.
  
  

• Initial Complaint

  Date:08/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 4/12/2024 Order Number: ********* 1x Chicken Wings 5 Pieces$7.99 1x ***************** Large (14" 8 Slices)$25.99 1x ************* Large (14" 8 Slices)$25.99 Subtotal$59.97 Tax$5.43 Delivery$6.00 Suppport Local Fee*$0.95 Tip$8.99 5% Discount-$3.00 Total$78.34 App malfunction and automatically populated an old address that was a year old , once I made contact with the restaurant they claim they could not help I then spoke to slice with 3 way call I explained that I would drive to pick up the Pizza but they would not wait and they would not drive back to the restaurant which is close to my address. I was not given a refund or offer a solution.

  Business Response

  Date: 08/21/2024

  Hi ******! We are sorry to hear about your experience. Upon checking into the system, we sent you an email with further details about this situation. As the food has already been prepared by the restaurant and delivered to the given address and the funds have been allocated accordingly, we regret to inform you that we cannot process a refund for the order at this time. However, I recommend reaching out to your bank provider directly to discuss the situation and explore any possible options for a refund. Whenever you are placing the order, you can always see all of the details of the restaurant, your address, the items selected and everything will be shown at the checkout as well before purchasing and we send emails to each customer after the placement with the receipt. We really apologize for the inconvenience. You can always contact us or our Support Team directly if you face any issues in the future.

  Customer Answer

  Date: 08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  
  

  I am writing to express my dissatisfaction with a recent experience I had using your application. Upon entering my current address manually, the app erroneously generated an incorrect address. This oversight led to complications following a significant purchase I made through your platform.
  It is reasonable for customers to expect that the information they input will be accurately reflected in the apps output, without the need for post-transaction verification. Unfortunately, this was not the case, and it is concerning that such an error has not been acknowledged or rectified by your team.
  Furthermore, when I sought assistance from your staff on the day of the purchase, the support provided was inadequate. This suggests a potential gap in your training processes that I believe warrants immediate attention.
  As a small business owner, I understand the importance of customer trust and service. It is imperative that customers are not held accountable for issues arising from app-related flaws. I urge you to address these concerns promptly to prevent future inconvenience to your customers.
  Thank you for your attention to this matter. I look forward to your response and a resolution to these issues.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 08/21/2024

  Hi ******! Thank you for reaching back. We understand your frustration and as we mentioned before, as the food has already been prepared by the restaurant and delivered to the specified address, and given that the funds have been appropriately allocated, we are unable to process a refund for this order. We recommend that you contact your bank provider directly to discuss the situation and explore any potential options for a refund. Please be assured that when placing an order, you are provided with detailed information. We sincerely apologize for any inconvenience this may have caused. Should you encounter any issues in the future, please do not hesitate to contact us or our Support Team directly for assistance.

  Customer Answer

  Date: 08/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I am writing to inform you of my decision to discontinue using your platform due to a series of issues that have significantly impacted my experience. Despite the potential benefits your service offers, I have encountered persistent problems with the apps functionality that have not only caused inconvenience but also prompted me to reconsider my association with your service.
  The flaws in the app have been a source of frustration, and it is with regret that I must communicate my inability to endorse your service to other establishments in the area. I believe it is essential for a service of this nature to operate seamlessly, and unfortunately, this has not been my experience.
  I plan to discuss these matters directly with the restaurant to ensure they are aware of the situation. It is my hope that this feedback will be taken constructively and that necessary improvements will be made for the benefit of all users.
  

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, July 25th, I was notified by Slice that a delivery from ************** in ******, ***The charge was $40.15. This represented $35.15 and $5 for a tip.These charges are now pending on my credit card ending in 2824.However, I am currently in ***********, ******** for a two week work assignment.I did not authorize this purchase. Once I learned that the delivery pizza was on its way to my house, I immediately contacted Slice and informed him of this unauthorized purchase.Although Slice apologized, they said that since the error was not on their end, there was nothing they could do.I am now seeking a refund of these monies totaling $40.15 to be applied as a credit towards my credit card on file.

  Business Response

  Date: 07/27/2024

  Hello there! We are sorry to hear that. Upon checking into the system, our team reached out to you via email with the findings of our investigation. Our Technical Team has reviewed your case and, after examining the logs, found no irregularities on our end. Since the account was created using the "Continue with ******* social login, access is restricted to individuals with valid ****** account credentials. We recommend securing your account on third-party websites, updating your password, and contacting your bank provider for additional details and security measures. Please do not hesitate to contact us at *************************************** if you have any additional inquiries or concerns. We would be more than pleased to assist you in any way possible.
  
  
  

  Customer Answer

  Date: 07/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The fact remains that I was in ***********, ** when this order took place (see attached hotel bill). My phone was turned off at the time.

  Hence, the dispute remains unresolved. 

  i cannot pay for an item that I did not order.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 07/30/2024

  Hello *****! Thank you for reaching back Upon checking into the system, our team already reached out to you via email with the findings of our investigation. Our Technical Team has reviewed your case and, after examining the logs, found no irregularities on our end. Since the account was created using the "Continue with ******* social login, access is restricted to individuals with valid ****** account credentials. We recommend securing your account on third-party websites, updating your password, and contacting your bank provider for additional details and security measures. Please do not hesitate to contact us at *************************************** if you have any additional inquiries or concerns. We would be more than pleased to assist you in any way possible.

• Initial Complaint

  Date:07/09/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slice is the worst food delivery app. On multiple occasions the food took more then 2 hours to arrive. Their customer support is awful. They treat their customers like trash. They will blame everything on the customer. It's all the customers fault in every way. I will never use this Slice app ever again.

  Business Response

  Date: 07/10/2024

  Hi ****! Please accept our apologies for any inconvenience this may have caused you about your order. It is imperative that these matters are brought to our attention without delay, as timely reporting allows our team to initiate swift action and implement effective solutions. Regardless of our committed effort on collaborating with our pizzeria partners to ***** you admirable and excellent service, its quite unfortunate that we didnt meet up with the supposition this time. I really apologize and well do our best to ensure this never happens again. We appreciate your business and hope that you will give us another opportunity to show you the level of service that we are capable of providing. Thank you for your attention to this matter.  If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.

  Customer Answer

  Date: 07/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:06/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was supposed to be with the Hope road location of ******************. When my daughter went to pick it up is when I checked and realized it was at *******. I called and informed them to cancel the order, they referred me to Slice customer service for the refund, hey are refusing my refusing it and I never picked up the order.

  Business Response

  Date: 06/20/2024

  Hi *******! Please accept our apologies for any inconvenience this may have caused you about Order #********* with *****************. As the food has already been prepared by the restaurant and the funds have been allocated accordingly, we regret to inform you that we cannot process a refund for the order at this time. However, I recommend reaching out to your bank provider directly to discuss the situation and explore any possible options for a refund. Whenever you are placing the order, you can always see all of the details of the restaurant, the items selected and everything will be shown at the checkout as well before purchasing and we send email s to each customer after the placement with the receipt. We really apologize for the inconvenience. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.
  
  
  
  

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   I called the restaurant and they were willing to refund the order, but as it was placed through Slice they were unable to. Slice finalized the transaction as soon as the order was placed, giving no room for cancelation. What am I paying for? I never received the order. My bank is disputing this charge. I hope this complaint serves as an example to what customers can expect when using **********************.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 07/30/2024

  Hello there! Thank you for reaching back. As we previously mentioned, our Technical Team has thoroughly investigated your case, and based on their findings, they were unable to identify any irregularities on our end. According to our logs, the restaurant located at **** ****** *********** *****  was selected, the items were added to the cart, and the order was successfully placed. Whenever you are placing the order, you can always see all of the details of the restaurant, the items selected and everything will be shown at the checkout as well before purchasing and we send emails to each customer after the placement with the receipt. As the food has already been prepared by the restaurant and the funds have been allocated accordingly, we cannot process a refund. We really apologize for the inconvenience. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.

  Customer Answer

  Date: 07/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  My complaint was not resolved here but my bank reversed the charge because what they tried to do is not legal. I paid for something I never received, both them and *********'s tried to treat me unfairly. I will NEVER do business with either of them in future. I hope this helps someone else.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

• Initial Complaint

  Date:06/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered dinner through Slice on Friday 6/14 at 6:01 pm from *****'s Deli and Grocery. It was picked up by 6:30, but still hadn't been delivered by 8:11 pm. The order was eventually updated to "Complete" but the food never arrived. In the numerous times I've tried calling Slice, the representatives consistently have put me on hold just to tell me that they either can't get in touch with the restaurant or that the restaurant is refusing to issue a refund. They also say that they have no ability to issue a refund since the order was confirmed by the restaurant even if the food didn't arrive. Meanwhile, I've contacted the restaurant, and they have confirmed that they have agreed to the refund with Slice at least twice now.

  Business Response

  Date: 06/20/2024

  Hi *****! Please accept our apologies for any inconvenience this has caused you about the order with *****'s Deli Grocery. As the food has already been prepared by the restaurant and the funds have been allocated accordingly, we regret to inform you that we are unable to process a refund for the order at this time. Our team reached the restaurant and they were not able to authorize a refund. We recommend contacting your bank provider directly to discuss the situation further and explore any potential options for a refund. We understand how disappointing this must be and truly apologize for any inconvenience this has caused. If there's anything else we can be of help with, don't hesitate to reach us at ***************************************.

  Customer Answer

  Date: 06/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I paid for goods/services that were not delivered and I was not refunded or compensated. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 07/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I would like to keep this discussion open while the charges are being disputed in case Slice tries to deny the dispute.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 07/17/2024

  Hey *****. Thank you for reaching back and we're sorry to hear about your experience once again. As we mentioned, it seems there is an ongoing charge dispute, and we cannot issue a refund at this stage. When you have further details with your bank provider and discuss the situation, please reach us back so we can take a further look. If there's anything else we can be of help with, don't hesitate to reach us at ****************************************

• Initial Complaint

  Date:06/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 4, ************************* Pizza 2, Sabina **** The order I had placed was incorrect as the Slice website had a glitch when selecting toppings upon checkout which ended in two toppings missing on both pizzas I had ordered. The custom pizza was to have pepperoni and mushroom, and the *** pizza was missing lettuce, tomatoes, and mayonnaise. My order was also missing the ranch dressings it was to come with. There was no compensation and the Slice customer service agent was not attentive at all what-so-ever. When I spoke with the pizzeria it was determined it was a problem on Slices end. I would like to be compensated.

  Business Response

  Date: 06/10/2024

  Hi *****! Thank you for reaching out and we are sorry to hear about your experience. Our Technical Team has thoroughly investigated your case and reviewed the logs. According to our findings, no irregularities were detected on our end. It appears that Pepperoni and Mushrooms were not selected as toppings, and the order was processed without any issues. Please note that you can always review all details of your order, including the selected items and your address (for delivery orders), at the checkout page before confirming your purchase. As the food has already been prepared by the restaurant and the funds have been allocated accordingly, we regret to inform you that we cannot process a refund for the order at this time. However, I recommend reaching out to your bank provider directly to discuss the situation and explore any possible options for a refund. We really apologize for the inconvenience. You can always contact us back or our Support Team directly if you face any issues in the future.