Complaints

This profile includes complaints for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
• 

  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple calls from Slice trying to solicit our business. Today I received yet another call and politely told them that we are not interested as we are a fine dining restaurant and cannot do online orders. They called back AGAIN and tried to convince me by telling me that they are receiving requests for our restaurant and such. They got very aggressive (which I just don't understand how they think this tactic works) and I had to hang up on them again after telling them that I would be reporting this to the BBB and the **** The call came from ************. At this point they are harassing my business.

  Business Response

  Date: 05/29/2023

  Hi ********** , we would like to apologize for any inconvenience caused. We have escalated this case to the appropriate department and passed on your feedback on not being contacted anymore from our end. Please reach out to us at *************************************** if there is anything we can do or there is further details regarding this case.
  
  

• Initial Complaint

  Date:05/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a lasagna dinner from Vinos here in ************, **. I went thru the Slice App and was told my meal would be delivered within the next *****, but it never was. I had to call Slice and was told the restaurant said they had nobody to deliver which was a lie. The Slice person in **************** said I would be credited for my food within 2 days.. I have No credit on my account. I called Vinos and they recognized my name and I was told they Gave my food to the guy delivering for Slice 30 minutes before. Slice owes me $32 and sone odd cents!I will never go thru their App again and have told friends what happened.Also, ***** made another meal and had it sent out to me, which I paid for, again!

  Business Response

  Date: 05/29/2023

  Hi *****, we are truly sorry to hear about your experience. We would like to apologize for the inconvenience caused and ensure you that we have reported this case to the appropriate department so that all preventive measures are applied for this to remain an isolated incident. Regarding the order placed with **, we have issued a full refund for it and the funds for it should be back to your account at this point. Please do not hesitate to reach out to us for any questions or concerns at ***************************************.  

  Customer Answer

  Date: 06/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:05/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pizza on May 8 from ********** in ********** **. This was delivered by Slice. I ordered two pizza for a total of $73.26. There are two issues:1) I only received one pizza (Sicilian). The driver said she did not have the other one (meat lovers).2) On my credit card I was charged $73.26 for the two pizzas AND a second charge for $39.26.I am seeking a refund of $39.26 and $27.99 for the meat lovers I paid for but never received.

  Business Response

  Date: 05/15/2023

  Hi there, we are sorry to hear that your last delivery was incomplete. Based on the information you had provided we had checked regarding your last order with ***'s NY Pizza and we have processed a refund for the missing item on that order. The funds for the item will be back to your account within 3 to 5 business days depending on your bank provider. Regarding the $39.26 charge, that charge is associated with another order on the 6th of May on which we could not track down any issue. However if there is anything we have missed regarding this case, please reach out to us with further details at *************************************** and we will connect. 

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  Thank you for agreeing to refund for the order that was never received.

  A Question on the May 6 order for $39.26. Would you have a receipt you could send to me? I dont have any knowledge of that order and am still disputing that charge .

  thank you ! 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 05/29/2023

  Hi there, we are sorry to hear that your last delivery was incomplete. Based on the information you had provided we had checked regarding your last order with ***'s NY Pizza and we have processed a refund for the missing item on that order. The funds for the item will be back to your account within 3 to 5 business days depending on your bank provider. Regarding the $39.26 charge, that charge is associated with another order on the 6th of May on which we could not track down any issue. However if there is anything we have missed regarding this case, please reach out to us with further details at *************************************** and we will connect.

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So upon ordering I Selected one thing. Went? Through. The? Purchase. Order? The item when delivered was not what I ordered. I then call the pizza place and call slice.Pizza places Saying take it up with slice. Sliced tells me that a supervisor will be contacting me supervisor has not contacted me. I call in I get told the supervisor will contact me in 5 minutes an hour goes by still nothing. I call him again. They tell me that they won't talk to me that they can't do anything about it. What? On slice app again. Tried to order the same thing and just as your checking out it changes. The options try to bring this up to slice and they don't care? They would rather charge the customer or charge the pizza place. They don't care that their rap is messing up. Slice refuses to have any kind of responsibility or to even talk to customers.

  Business Response

  Date: 05/15/2023

  Hi there, we are sorry to hear about the issues that you had faced with your order. Based on the information provided we did check on our end that a partial refund was applied to your order regarding the incorrect item received. However, if this was not the case or we have details missing regarding this case please reach ** at *************************************** and we will connect.  

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Slice continues to call my business trying to solicit a business partnership. I have told 4 different people from Slice that I am not interested in their services and asked that they take me off their call list. They continue to call and just today they called two days in a row. I unequivocally told this person who referred to him self as ******, but spoke with an ****** accent that I dont want their services and to stop calling. He continued to ask why? Give me a reason. Started to make wise comments and obviously gave me a fake name. The number they call from is ************ and caller ID states that the caller is from *********. Slice is now bordering on harassment and I am considering further action against against them.

  Business Response

  Date: 05/16/2023

  Hi there, we are terribly sorry to hear about this experience. We have escalated this case to the appropriate department and passed on your feedback on not being contacted anymore from our end. Please reach to ** at *************************************** if there is anything we can do or there is further details regarding this case.
  

• Initial Complaint

  Date:04/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on the slice app on 4/18/2023 for a pick up order from **********************. The order was for a large pizza with pepperoni, bacon, green peppers, and onion as well as a side of garlic cheese bread. My husband picked up the order and noticed the box was extremely heavy. When he opened the box the pizza was covered in what looked like chopped hot dogs. He immediately called them and told them we received the wrong order and we were bringing the pizza back and wanted the correct order. They then told my husband that they in fact didnt have bacon and they use hotdogs as a replacement. We told ********************** that was not only disgusting but unacceptable and we were bringing back the pizza and wanted a refund since they didnt have what we ordered. They said that was fine but the refund would have to go through slice since thats how we placed the order. The Pizza was returned to ******* at 7:13pm on 4/18/2023 and I contacted slice at that time as well. I explained what happened and that the pizza was returned to the store and the store told me that slice would have to issue a refund. Slice told me they would investigate the problem and get back to me in 24 hours. After 24 hours I still had no answer from slice so I contacted them and chatted with ******. He told me the store refused to authorize the refund because they followed the directions on the order. I explained again what happened and how the store had in fact not followed directions. ****** said there was nothing he could do and I was basically out of luck for a refund. This store should not have a topping listed if they dont carry it, much less substitute it for whatever they feel like and expect the customer to just deal with it. Im surprised this place is still in business with practices like this.

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 1, 2023, three fraudulent orders were placed on my Slice.com account:Order Number ********: $104.72 Order Number *******: $32.87 Order Number ********: $28.86 I immediately called Slice.com on January 1st (1st report) to report the fraudulent transactions. Here is the info that was provided in the orders. I do not know this person. The delivery was to an address in ** and I live in NY.Quailo G ************************************************************************************ When I called Slice.com the customer service representative told me that the charges would be reversed. After a few weeks (late January) the charges were still on my card so I contacted Slice.com again (2nd report). I was again told that my money would be refunded.It is now 4/18 and the charges are still on my card. I called to report it again today (3rd report). I also formally documented in writing to request that these fraudulent charges be refunded (4th report). My PayPal information was saved as my payment method on my Slice.com account and that was used for the 3 orders on the Slice.com app. The Slice.com account is under my husband's name, ***.

  Business Response

  Date: 04/20/2023

  Hi there, we are sorry to hear about this issue and that it has not been resolved. We have taken another look at this case and the orders not directly made by you have had a refund processed, the funds for which will be back to your account within 3 to 5 business days depending on your bank provider. Nevertheless, if we were not able to cover any additional details regarding this case please do not hesitate to reach back to us at ***************************************. 

  Customer Answer

  Date: 04/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

  Business Response

  Date: 08/15/2023

  Thanks for getting back to us and before anything, I want to extend our most sincere apologies for the trouble caused. We have already escalated the issue to the appropriate team and will work with PayPal to resolve the issue on your favor. Of course, this process takes a bit so your patience is much appreciated. We will keep you updated and you can always reach out to us for anything.
  

  Customer Answer

  Date: 08/15/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a reward for a free pizza that disappeared from my account before the expiration date. I contacted Slice through the chat function on 4/12/23 and explained the issue to them. They claimed that they couldnt find the reward under my account and when I presented them with the email stating that I did indeed have a reward, they claimed that the email was a mistake. They referred my case #******** to a specialist and in her email, she stated that in order to receive a free pizza, 8 pizza points (1 point = $30 minimum) is needed and I didnt place any orders of at least $30 so I didnt earn any rewards so far. I explained that when I placed those 8 orders, the minimum order amount at the time was $15, not $30 so I did earn the reward. No response since then as they dont seem to know their previous policies and have a poor system in place that is unable to track rewards. I wont be using Slice again as the minimum has increased 100% which is not worth it at all anymore (basically spend minimum $240 to get a free pizza).

  Business Response

  Date: 04/20/2023

  Hi ******, we are sorry to hear of any miscommunication. The Reward program is set up and supported directly by our restaurant partners so the minimums for an order are defined by them to ensure local support. We do have more details regarding the program at the Rewards FAQ page available on our website and our Slice app. Nevertheless, if there is anything we did not cover regarding this issue please feel free to reach back to ** at *************************************** and we will be happy to take another look at this case. 
  

  Customer Answer

  Date: 04/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Thank you for your response, however it does not address the original issue - the missing reward. I already earned the free pizza by meeting the qualifying order minimum ($15 at the time I placed the orders).
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****************
  
  
  
  
   
  

  Business Response

  Date: 05/04/2023

  Hi ******, we are sorry to hear that our initial response was not able to cover the issue you had faced. Based on the requirement set for the Reward program we were not able to pull up information that your account had accumulated the points needed for a ************* However, if we are missing any details regarding this issue we will be able to take a closer look if you are able to reach back to ** at ***************************************. 

• Initial Complaint

  Date:04/17/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/31/23 at 8:54pm est I placed a Slice order of $59.08 to be delivered to the ** Marriott Room **** in *******, **. Slice order #******** from ******************* in *******, **. At 10:00pm my food still was not delivered. Slice customer service chat finally told me around 90 minutes later that the restaurant was closed and they did not know where my order was. My wife and 3 children had no dinner for the night. To add injury to insult, the Slice rep said the restaurant would have to issue me the refund. Then on 4/14/23 a Slice rep told me I had not received a refund yet because the order was allegedly delivered to the hotel lobby and not my hotel room as explicitly stated in the order instructions. The delivery driver nor Slice called me the night of the order to get my pizza and the delivery instructions clearly listed my room nbr and my cell nbr. There is no doubt I never received the food I ordered and no doubt Slice and ******************* caused my wife and children to miss out on dinner. My order was placed via the Slice app. Slice is refusing to issue me a refund and blamed the restaurant. The Restaurant blamed the hotel for not letting them deliver to my room, which I am confident is a lie. Slice and ******************* had my cell nbr and my email. Slice owes me a minimum of $59.08 and they owe my family an apology! Please help BBB! Thank you.

  Business Response

  Date: 04/20/2023

  Hi **, we are truly sorry to hear that your order was not delivered to your location. This case has been reported to the appropriate department so that all the preventive measures are taken for it to remain an isolated case. We have also checked the order and a full refund has been issued to the order and the funds for it should be available to your account at this point. Nevertheless, if there is anything we have missed regarding this case please do not hesitate to reach out to us at ***************************************. 

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I confirmed a refund was issued days after I filed the BBB complaint. Thank you to the business and the BBB for a swift and fair resolution. 
  
  Sincerely,
  
  *****************
  
  
  
   
  
  

• Initial Complaint

  Date:04/11/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered food off the Slice app. Food was never received but I was charged for it. When I called the customer service number the only reply I received was that a refund could be issued, and nothing further could be done. The driver could not be contacted or the order corrected. This is very shady business practice as a service was paid for but never completed!

  Business Response

  Date: 04/20/2023

  Hi there, we are sorry to hear that the delivery of your order was not completed. We want to hear more as to what went wrong here and how we can prevent this from occurring on a future order. Please share with us further details at *************************************** and we will connect.