Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drop is advertised as an app where users get rewarded for their purchases. Their website still states: "Step 1: download the app to get Drop Points... Step 2: Don't forget to link your debit or credit card... Step 3: Cash in those Drop Points for gift cards and other great rewards." They even say "IT's as easy as 1-2-3." I have been using the app for several years. In the beginning, the app worked as promised: I would get points for purchases made through the app and the points were easy to redeem as gift cards to several vendors. However, since this year the app has been incredibly troublesome. The company made it much more difficult to redeem any points. For example, I used to be able to open the app, redeem ****** points for a $50 Amazon gift card, and use that balance immediately. However, now the company only releases an incredibly limited number of gift cards at 12PM CST. 99% of the times I try, the app either crashes or takes several minutes to load before saying all of the gift cards are "sold out." There are several other frustrated app users online, stating the company no longer delivers what it advertised and used to be capable of doing in the past. Currently, I have ******* points worth $126.39. I tried for the last several months to redeem my points but failed. I would like the company to give me the cashback they supposedly gave me as their app advertised would be "easy" to get.

  Customer Answer

  Date: 10/12/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Drop Technologies USA Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

  Business Response

  Date: 11/23/2023

  Hi there,
  
  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 17th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.
  
  We apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this. We are actively iterating on the gift card redemption process and are hoping to improve the experience for all members so they are able to redeem their points with more ease. 
  
  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.
  
  Please consider this matter closed, there is no further action required here either on our part or on the part of the member. 
  

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to redeem points for a gift card since April and no luck. They refunded my points, but havent been able to cash out (the entire value of the platform). They drop weekly $25 gift cards but I havent been able to redeem one and theyre sold out within minutes. They shouldnt make a claim that you can redeem gift cards for linking a card if theyre not able to provide that.

  Customer Answer

  Date: 10/12/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Drop Technologies USA Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *****
  

  Business Response

  Date: 11/23/2023

  Hi there,
  
  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 17th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.
  
  We apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this. We are actively iterating on the gift card redemption process and are hoping to improve the experience for all members so they are able to redeem their points with more ease. 
  
  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.
  
  Please consider this matter closed, there is no further action required here either on our part or on the part of the member. 
  

• Initial Complaint

  Date:09/15/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $104.29 worth is rewards gift cards I am unable to redeem. I have tried for months and the cards are always 'sold out' in less than One minute. If they can not uphold their end of the deal then they need to cash customers out. I have signed ** in their app for alerts to the gift cards drops but they don't actually send any notifications. This is a scam. It shouldn't be a fight to get rewards.

  Business Response

  Date: 10/04/2023

  Hi there,

  First, I want to assure you that we are not now, nor have we ever been a scam, a bait and switch company, or the like. We are a legitimate loyalty company offering gift cards in exchange for points which can be earned through shopping with specific brands. Thousands of our members have been able to redeem their points for gift cards since the new redemption process went into place and all of those gift cards have been successfully delivered to their rightful owners.

  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 17th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.

  I apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this. We are actively iterating on the gift card redemption process and are hoping to improve the experience for all members so they are able to redeem their points with more ease.
  
  I want to mention that we have indeed been sending out gift cards as promised. We have recently made improvements to the redemption process that allowed members to redeem their points while encountering fewer errors along the way. Along with this improvement, we also made the decision to reduce the amount of app pages that are due to load around the time of the gift card drop to ensure the load on our servers was not too much to handle. Both of these improvements worked and allowed members to redeem even faster than usual. As a result, our gift cards sold out and have continued to sell out in under a minute.
  
  We are continuing to brainstorm ways of ensuring more members will get gift cards with each drop, so please keep your eyes peeled for more improvements to come. As always, any major changes that go into effect will be communicated to the entire user base.

  In fairness to our other members, we will not be able to redeem your points on your behalf and send you gift cards as you have requested. Too many members have made this request and we simply do not have the manpower or the time to ***** each request at this time. I hope you can understand that we are just Support people, and the decisions made were not made by us and affect us as well.
  
  Thank you for your understanding. There is no further action required on our part or on the part of the member. Please consider this matter closed.

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  App advertises connecting credit cards, playing games, and taking surveys for points that can be redeemed for gift cards. They have gift card drops once a week to redeem your points but the gift cards are "sold out" one minute after they drop. I have tried to redeem my points several weeks in a row, getting on the app 10 minutes before the drop starts and they are always sold out right after the drop opens. I have over $45 in points that I will never be able to cash out due to this. This is false advertising and while I have reported this to the company they have not resolved the issue.

  Business Response

  Date: 09/26/2023

  Hi there,

  Thank you for your message.

  We want to make it clear that we have indeed been sending out gift cards as promised. We have recently made improvements to the redemption process that allowed members to redeem their points while encountering fewer errors along the way. Along with this improvement, we also made the decision to reduce the amount of app pages that are due to load around the time of the gift card drop to ensure the load on our servers was not too much to handle. Both of these improvements worked and allowed members to redeem even faster than usual. As a result, our gift cards did indeed sell out and have continued to run out in under a minute.

  We are continuing to brainstorm ways of ensuring more members will get gift cards with each drop, so please keep your eyes peeled for more improvements to come. As always, any major changes that go into effect will be communicated to the entire user base.

  Thank you for your understanding. There is no further action required on our part or on the part of the member. Please consider this matter closed.
  
  

• Initial Complaint

  Date:09/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Total scam! I redeemed my points for $50 in gift cards. After over 2 months and well beyond the redemption timeframe, the company communicated it was changing the way it redeems gift cards. My pending award was cancelled and they now release gift cards at a 1pm some Wednesdays. Im on the app every release day at 1pm, select a gift card and immediately get an error message. Then (still at 1pm) receive a message that all gift cards are done for the day. Do not link your cards! I will delete this app a** soon as I can get some kind of compensation for the points Ive accrued. You keep accruing points but can never redeem them. Bad business practice!

  Business Response

  Date: 09/26/2023

  Hi there,

  Thank you for your message.

  First, we want to assure you that we are not now, nor have we ever been a scam, a bait and switch company, or the like. We are a legitimate loyalty company offering gift cards in exchange for points which can be earned through shopping with specific brands. Thousands of our members have been able to redeem their points for gift cards since the new redemption process went into place and all of those gift cards have been successfully delivered to their rightful owners. 
  

  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 17th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.
  

  We apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this. We are actively iterating on the gift card redemption process and are hoping to improve the experience for all members so they are able to redeem their points with more ease. As a gentle reminder, gift cards are released every Thursday (not Wednesday) at 1pm EST.

  We want to reiterate that we have indeed been sending out gift cards as promised. We have recently made improvements to the redemption process that allowed members to redeem their points while encountering fewer errors along the way. Along with this improvement, we also made the decision to reduce the amount of app pages that are due to load around the time of the gift card drop to ensure the load on our servers was not too much to handle. Both of these improvements worked and allowed members to redeem even faster than usual. As a result, our gift cards did indeed sell out and have continued to run out in under a minute.
  

  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.
  

  Please consider this matter closed, there is no further action required here either on our part or on the part of the member.
  
  

  Customer Answer

  Date: 09/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I am still unable to redeem my points. My gift card order was cancelled, yes they sent an email about the cancellation but that doesnt change the fact that they processed my order and then changed their offer. Their current process also makes it impossible to actually redeem points for rewards as advertised.  I will not consider my complaint resolved until I receive gift card redemption as initially promised.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************************
  
  
  
  
   
  

  Business Response

  Date: 11/23/2023

  Hi there,
  

  First, we want to assure you that we are not now, nor have we ever been a scam, a bait and switch company, or the like. We are a legitimate loyalty company offering gift cards in exchange for points which can be earned through shopping with specific brands. Thousands of our members have been able to redeem their points for gift cards since the new redemption process went into place and all of those gift cards have been successfully delivered to their rightful owners.

  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 17th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.
  
  We apologize that the new redemption process is not what you’d hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this. We are actively iterating on the gift card redemption process and are hoping to improve the experience for all members so they are able to redeem their points with more ease. 
  
  If you have any issues specific to your account, please kindly submit a support ticket to [email protected] and one of our support agents would be happy to help you out.
  
  Please consider this matter closed, there is no further action required here either on our part or on the part of the member. 
  

  
  

  Customer Answer

  Date: 11/29/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  Same response as previously sent, no resolution, no redemption of gift card that was claimed, still unable to redeem points for a gift card through new process. At this point, this company is getting users purchase data and providing no reward as advertised. Scam.

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ******** *******
   
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Drop app is a scam. We linked OUR credit cards to earn points for shopping through their links. When we try to redeem our points there are NEVER giftcards available. They started a new thing were gift cards drop at noon on Thursdays but even 10 seconds after their drop there are never any gift cards. I have over $166,000 in points and its $25,000 points for one $25,000 gift card. The app is a scam and I unlinked my cards since I can never redeem a gift card.

  Business Response

  Date: 09/22/2023

  Hi there,

  First, I want to assure you that we are not now, nor have we ever been a scam, a bait and switch company, or the like. We are a legitimate loyalty company offering gift cards in exchange for points which can be earned through shopping with specific brands. Thousands of our members have been able to redeem their points for gift cards since the new redemption process went into place and all of those gift cards have been successfully delivered to their rightful owners.

  The amounts you mentioned ($*******, $******) are a bit skewed. I think what you meant to say is that you have over ******* points (which is equal to $166), and the gift cards that are now available are worth ****** points (which is equal to $25).

  I want to reiterate that we have indeed been sending out gift cards as promised. We have recently made improvements to the redemption process that allowed members to redeem their points while encountering fewer errors along the way. Along with this improvement, we also made the decision to reduce the amount of app pages that are due to load around the time of the gift card drop to ensure the load on our servers was not too much to handle. Both of these improvements worked and allowed members to redeem even faster than usual. As a result, our gift cards did indeed sell out and have continued to run out in under a minute.
  
  We are continuing to brainstorm ways of ensuring more members will get gift cards with each drop, so please keep your eyes peeled for more improvements to come. As always, any major changes that go into effect will be communicated to the entire user base.
  
  Thank you for your understanding. There is no further action required on our part or on the part of the member. Please consider this matter closed.

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drop provides an app where points are earned through games or shopping online. These points are worth $1.00 for ***** points and are supposed to be redeemable for Gift Cards after ****** points are earned. For months, there were errors stating it would take up to 60 days for redeemed gift cards to be sent and now they have 1 weekly drop where a limited number of cards are available at 1pm on Thursdays. I have been attempting to redeem my ****** points and the app is either broken or unavailable during this time frame or there are no gift cards available.

  Business Response

  Date: 09/22/2023

  Hi there,

  Thank you for reaching out.

  We have indeed been sending out gift cards as promised. We have recently made improvements to the redemption process that allowed members to redeem their points while encountering fewer errors along the way. Along with this improvement, we also made the decision to reduce the amount of app pages that are due to load around the time of the gift card drop to ensure the load on our servers was not too much to handle. Both of these improvements worked and allowed members to redeem even faster than usual. As a result, our gift cards did indeed sell out and have continued to run out in under a minute.

  We are continuing to brainstorm ways of ensuring more members will get gift cards with each drop, so please keep your eyes peeled for more improvements to come. As always, any major changes that go into effect will be communicated to the entire user base.
  
  Thank you for your understanding. There is no further action required on our part or on the part of the member. Please consider this matter closed.

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app is scamming users by pretending that you can convert your points into rewards. This is a total lie. Once a week, rewards become available but this is also when the app completely crashes and doesn't let you in. Points are just sitting forever for nothing. Avoid this scam!

  Business Response

  Date: 11/23/2023

  Hi there,
  

  First, we want to assure you that we are not now, nor have we ever been a scam, a bait and switch company, or the like. We are a legitimate loyalty company offering gift cards in exchange for points which can be earned through shopping with specific brands. Thousands of our members have been able to redeem their points for gift cards since the new redemption process went into place and all of those gift cards have been successfully delivered to their rightful owners. 
  
  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 17th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.
  
  We apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this. We are actively iterating on the gift card redemption process and are hoping to improve the experience for all members so they are able to redeem their points with more ease. 
  
  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.
  
  Please consider this matter closed, there is no further action required here either on our part or on the part of the member. 
  

  
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $403 worth of points in my Drop account that I am unable to cash out based on their gift card redemption program. Gift cards are released weekly at 12pm CST but are impossible to redeem. The app fails and they are sold out within seconds.

  Business Response

  Date: 11/23/2023

  Hi there,
  
  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 17th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.
  
  We apologize that the new redemption process is not what youd hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this. We are actively iterating on the gift card redemption process and are hoping to improve the experience for all members so they are able to redeem their points with more ease. 
  
  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.
  
  Please consider this matter closed, there is no further action required here either on our part or on the part of the member. 
  

• Initial Complaint

  Date:09/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cash out my points for the last month and a half. Every time I do that, the app, either crashes or all I get is a spinning circle when trying to redeem my points. I have contacted the company several times via email, but all I get is the runaround saying I should try next Thursday. Every Thursday I get the same response and same scenario. I just want to be able to get my gift cards with the points that I deserve.

  Customer Answer

  Date: 10/02/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Drop Technologies USA Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************
  

  Business Response

  Date: 10/04/2023

  Hi there,
  
  A communication went out to all members affected by the gift card delay on Monday, July 17th, 2023. This communication confirmed the refund of all gift cards redeemed between April 3rd and July 17th. The job was successfully completed by our engineers and all affected members were refunded. This communication also confirmed that all affected members received a bonus for the delay we experienced. These bonuses have all gone out.
  
  We apologize that the new redemption process is not what you’d hoped it would be. We are always appreciative of members who share their point of view on platform changes, so thank you for taking the time to write this. We are actively iterating on the gift card redemption process and are hoping to improve the experience for all members so they are able to redeem their points with more ease. 
  
  If you have any issues specific to your account, please kindly submit a support ticket to ******************** and one of our support agents would be happy to help you out.
  
  Please consider this matter closed, there is no further action required here either on our part or on the part of the member. 
  

  Customer Answer

  Date: 10/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  [Your Answer Here]

  
  

  I have been trying to redeem my points for the last month, but have had no success. Please give me some tips on how I could be more successful in this process since when I went to redeem today, I was hit with a verification process. I was in hit with a confirming redemption screen, which ultimately failed because they ended up selling out. I tried redeeming my points for any of the gift cards, but I had no luck.  

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 10/20/2023

  Hi again,

  Please kindly reach out to our Support team at ********************* They will be able to look into your account to ensure both your email and phone number have been properly verified before the next gift card drop. We unfortunately cannot help you through a BBB complaint as responses are public and we cannot ask for any of your identifying information like your email or phone number here.

  Kindly reach out to our support team with the subject line "ATT: Olive" and I will respond there.

  Thank you.