Business ProfileforWesterly Annex Inc.

I have been going to Westerlys and singing the praises of their services and products to friends and family for over 20 years, however the disrespect and incompetence is unforgivable. I went to purchase Westerlys brand of purchase oregano oil. The sign says 2 for one, must buy two I asked an attendant If I only buy one would this be $16? He said yes. I saw bottles under the $31 and the $52 sizes. So I asked for clarity to ensure I was aware of exactly how much it would cost. I showed the Westerlys employee the size of the bottle. When I went got home, I noticed my groceries totaled $92.93 I asked should I be held responsible for vague advertising and employee misinformation? He said he was not offering a refund of any kind. After I loudly but calmly stated that Westerlys has horrible customer service resulting in me being overcharged for over 5 minutes straight they finally relented - refunding me $15.99, however I am requesting an additional $11 since I was under the assumption the bottle was $31 and was charged for the $52 bottle. I also incurred paying taking transportation to clarify information that could have easily been handled on the phone. The staff dismissed me stating Ive been a loyal customer for 20 years. They even stated well, why dont you just buy the other bottle? Oh do you think we are stupid? You are rude! It was humiliating. Two men berating me instead of taking responsibility. If I were a man they would not have talked to or treated me that way. The picture also shows the larger parasite bottle in the smaller lower priced section. The font is extremely small and most people will not notice plus staff is dismissive, not truly helping therefore the incident will happen again w/o clear 20% OFF for one. Which is NOT anywhere. I had to take 2 trains and 2 buses after work to sort this out due to their incompetence and unwillingness to be accountable. A waste of time and money only to be insulted publicly.