We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Talkspace has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Talkspace

              2578 Broadway # 607 New York, NY 10025-5642

              BBB Accredited Business

            • Talkspace

              254 W 54th St Fl 13 New York, NY 10019-5516

              BBB Accredited Business

            Business ProfileTalkspace

            Mental Health Services
            Multi Location Business
            BBB accredited business

            Contact Information

            2578 Broadway # 607

            New York, NY 10025-5642

            Visit Website
            (516) 847-5432

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.09/5

            Average of 106 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            435 complaints closed in last 3 years

            63 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessB

            Accredited Since: 7/6/2017

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Talkspace is a mental health company providing access to a network of licensed providers through web and mobile platforms.

            Business Details

            This is a multi-location business.

            Find a Location

            Talkspace has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Talkspace

                2578 Broadway # 607 New York, NY 10025-5642

                BBB Accredited Business

              • Talkspace

                254 W 54th St Fl 13 New York, NY 10019-5516

                BBB Accredited Business
              Location of This Business
              2578 Broadway # 607, New York, NY 10025-5642
              BBB File Opened:
              9/25/2014
              Years in Business:
              12
              Business Started:
              1/1/2012
              Business Incorporated:
              2/27/2014
              Accredited Since:
              7/6/2017
              Type of Entity:
              Corporation
              Alternate Business Name
              • Groop Internet Platform, Inc.
              • TalkSpace Office
              Read More Business Details and See Alerts

              Customer Complaints

              435 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/24/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              Upon learning that Talkspace is now covered by New **************** I have made numerous attempts to sign up for services. However, I continue to receive an automated response that my plan is not covered. Talkspace does not provide any way to contact support or resolve this issue unless one is already a member. It has been widely publicized that Talkspace is now covered by New **************** and it appears that for whatever reason Talkspace refuses to honor this coverage. It is not possible to resolve this issue without the ability to contact Talkspace or receive any response. I view this as an unfair and misleading business practice.
              Read More
              Read 434 More Complaints

              Customer Reviews

              106 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Robert F

              09/16/2024

              Got a bill from them that is months old that I ALREADY PAID via my HSA.Trying to squeeze patients for more when you cant even verify I've already paid my bill is insane.The service is a joke.

              Talkspace Response

              09/20/2024

              Hi there,

              We sincerely apologize for any confusion or frustration caused by the billing issue. After reviewing your account, I can confirm that this matter has been resolved by our Billing team.

              We're committed to ensuring your experience is a positive one and appreciate your patience throughout this process.

              Please let me know if this is not the case by reaching out to us at ***********************************

               

              Read 105 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.