Business Profile
Financial Technology
Gerald WalletThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.14/5 stars
Average of 36 Customer Reviews
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Review fromBianka M
Date: 09/15/2025
1 starI was approved for a 54 dollar advance after my bank info was successfully verified. I found out I have to use 34 at this corner store so I go two items that met the criteria. After doing so I was told I can transfer my remaining balance of 20, which I dont even want to bother at this point because this was so ridiculous already. Then it tells me that my advance cant be transferred because my bank details couldnt be verified and to sign in to online banking again. I messaged them multiple times to delete my bank info and cancel everything and they wont do so, Im going to put a block on my account from this company anyways. This is a horrible scam.Gerald Wallet
Date: 09/16/2025
Thank you for the feedback. We apologize for the inconvenience you experienced. Card verification is an important part of ensuring that the card youve connected is linked to your enrolled bank. As a one-time courtesy, we have canceled your order and notified you via email. If you have any additional concerns, please dont hesitate to reach out to our support team so we can assist further.Review fromLinsy K
Date: 09/12/2025
5 starsThis program is very helpful I would definitely recommend them!Gerald Wallet
Date: 09/15/2025
Thank you so much for your kind words! Were glad to hear that youve found our program helpful and truly appreciate your recommendation. Your feedback motivates us to keep improving and providing the best experience possible. If you ever need more information or assistance, please dont hesitate to contact ****** always happy to help.Review fromMichael D
Date: 08/29/2025
1 starAnybody with me on filing a lawsuit?? This place is ridiculous F on BBB and 1 star with 82 complaints this place doesnt just need shut down we need financial compensation for their predatory lending. This is NOT OKAY. Never received my items and they CHANGED MY ADVANCE AFTER I MET MY REQUIRED CORNERSTORE PURCHASE!! WHCIH BY THE WAY WHAT THE HECK IS THAT YOU FORCE ME TO BY FROM YOUR P.O.S STORE WITH NO TRACKING!!!! Everything says pending then you want my money 2 days after the advance. Yall trippin fr needs a lawsuitGerald Wallet
Date: 09/02/2025
Thank you for your feedback. Were truly sorry for the frustration this has caused. Please know that we are already working on shipping your orders, and you should receive an update soon.Regarding the low advance amount, it was because the required spending threshold was not fully met and when we had already raised a request to unlock your advance so you could transfer the full, larger advance amount, we noticed that you instead went ahead and made another purchase to meet the requirement. We apologize for the confusion and inconvenience this may have caused.If there is anything else we can do to assist you, please dont hesitate to reach outwere here to help.Review fromGuadalupe A
Date: 08/25/2025
1 starThis app offers products that can not fulfill it. They have a terrible policy beware. They do not refund your money, even when it's their error or if it was a mistake, they offer you a advance wish is a scam to began, they make you buy products from their store, using your advance and you can send the rest t9 your bank, but all this is all a lie and its all a scam, whe you actually buy something using their fake advance, they straight charge it from your account and not the advance they offer. The pay later or cash advance is all scam, they don't offer this at all, all they do is get your bank info and when you make a purchase thinking is gonna be from the advance as a pay later is actually a scam, they charge it directly to your bank account, and even when you realize it right away, and contact them to cancel it they ignore you and tell you order is final. Anyone please stay aways from this app. It's not good it will harm you more than help.Gerald Wallet
Date: 09/15/2025
Thank you for your feedback. Were very sorry to hear about your experience and the frustration it caused. Please know that we have already rectified this issue and notified you via email with the details.If you ever need more information or further assistance, please dont hesitate to contact ****** always happy to help.Review fromJimmy L
Date: 08/23/2025
1 starHow has this place not had legal action against them anyone else want to help get this place shut down I would give negative star if couldGerald Wallet
Date: 09/04/2025
Thank you for your feedback. Were very sorry that we did not meet your expectations. We understand your frustration and are actively working on improving our apps overall experience to better serve our users.We have already responded to your recent inquiry and look forward to hearing back from you soon so that we can work toward resolving the issue for you.Review fromAnthony G
Date: 08/15/2025
1 starGerald Wallet Buy Now Pay Later = Pay More Wait Longer Its not buy now pay later its pay more and wait. They order from ******, charge 3060% more, slap on fake shipping fees, and dont ship until after they take your money, sometimes a week or two later with no tracking. No returns, no cancellations, just a bad deal. Youll get it faster and cheaper buying it yourself.Gerald Wallet
Date: 08/19/2025
Thank you for your feedback! Our app combines Buy Now, Pay Later and ************ services. You can use part of your advance to shop in our e-store, and after your purchase, enjoy a free ************ transfer to your bank. With no upfront payments, no interest, no subscriptions, and no late fees, we aim to provide a simple way to save and get more value.We thank you for your support and are committed to enhancing communication to ensure the process is more transparent, and we're sorry if this isn't currently aligned with your needs. For further information, please check our Terms of Use or FAQ. If you have any additional questions, contact us at [email protected] your order, unfortunately, the fulfillment of this order has been delayed. This is due to several reasons, such as the item being sold out or our supplier experiencing issues in fulfilling it.We understand how important this order is to you and were actively working to resolve this as quickly as possible to ensure there will be no further delays in the future. Your order has been shipped and is expected to arrive on the August 21st. Feel free to reach out to our support team in case you don't receive it by then.We truly appreciate your patience and understanding during this time.Review fromMathew M
Date: 08/12/2025
1 starI placed order #****** on July 22, 2025, with delivery promised by August 6th. Its now weeks late with zero product, zero tracking, and zero responses to my repeated emails.This so-called service traps you into buying from their sketchy storefront with absurdly inflated prices and outrageous shipping fees all just to unlock a cash advance that feels like a bait-and-switch designed to bleed people dry.I placed a second order out of desperation while waiting for the first, but at this point, I expect nothing but empty promises and stolen money.Their customer service is nonexistent, their business practices are predatory, and their entire setup is designed to exploit people who have no other options.Gerald Wallet is a joke and a scam. Save yourself the frustration, anger, and lost cash avoid this company at all costs.Gerald Wallet
Date: 08/19/2025
Thank you for your feedback! Our app combines Buy Now, Pay Later and ************ services. You can use part of your advance to shop in our e-store, and after your purchase, enjoy a free ************ transfer to your bank. With no upfront payments, no interest, no subscriptions, and no late fees, we aim to provide a simple way to save and get more value.We thank you for your support and are committed to enhancing communication to ensure the process is more transparent, and we're sorry if this isn't currently aligned with your needs. For further information, please check our Terms of Use or FAQ. If you have any additional questions, contact us at [email protected] your orders on July 22nd and August 8th, I have reached out to your via email so I can provide further details on the orders including the tracking information. Please rest assuredwere working double time to get everything back on track and ensure all orders re shipped out as quickly as possible.We truly appreciate your patience and understanding during this time.Review fromAlex C
Date: 08/11/2025
1 starOrdered from the "Cornerstore" on the Gerald app a month ago and have already paid for the items but have not received anything. I asked for a refund through their customer service email, only to be told the order was shipped instead and that I would receive an email with the shipping confirmation. That email never arrived and my order has STILL not been shipped. I am again requesting a FULL refund of my order and will not do business with this company in the future. I would suggest anyone considering them, please reconsider and look elsewhere. This is a scam.Gerald Wallet
Date: 08/19/2025
Thank you for your feedback! We sincerely apologize for the experience youve had. This is not the standard we strive to uphold. After reviewing your order, we confirmed that it was delivered on August 11. We regret that we were unable to cancel the order, and we are sorry for the inconvenience this caused.Please know we are working closely with our fulfillment partners to ensure updates are sent promptly and delays in communication do not happen again. We value your feedback and are committed to improving the experience for all our customers.Review fromAng B.
Date: 08/08/2025
1 starThis app deserves no stars I was scammed $ 40 they took my money but sent me something I did not order and will not answer not one email Im highly disappointed I want my money backGerald Wallet
Date: 08/19/2025
Thank you for your feedback. Were sorry to hear about your experience. After checking, we see that your order was delivered on August 7. Weve also reached out to you via email to confirm which items were incorrect and if there were any missing, so we can resolve this for you as quickly as possible.We look forward to hearing you from the email.Review fromAnt S
Date: 08/07/2025
1 starI placed an order two weeks ago for Q-tips a for Q-tips a pair of headphones and some stupid Chapstick and I have yet to get it or receive it. Theres no number to call the company and it is a huge scam. Ive emailed the company twice, and nobody has gotten back to me other than to say that they transferred it to another department I paid $39 for three f****** things that shouldve costed $15 and this company wont give me my order and Im getting very upset and Im gonna sue.Gerald Wallet
Date: 08/19/2025
Thank you for your feedback! Were sorry to hear about your experience. We understand how frustrating delays and lack of updates can be. We're actively working to improve both our fulfillment and communication process. Per review, your order was delivered on August 10th. We have also responded to your reachouts but we have not heard back from you. If you still need assistance on your order or account, feel free to reach out to us and we'd be happy to help.
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