Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently today July/22/2025 needed a cash advance I was approved for 58$ but had to spend 34 in there store to receive a advance, when I did, I could not get the rest of the advance because they were not letting me use it, but they say I owe them for something I didn't get please help I totally feel scammed with no payment from them issued . Didn't get a tracking number

  Business Response

  Date: 07/31/2025

  Hello,

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Per checking, we, your card is not showing as fully verified which is why you could not transfer your advance. Once your card is partially verified, you can begin shopping on our app via Cornerstore. However, transferring a cash advance requires full card verification.

  Regarding your orders, it is estimated to arrive on August 2nd and 3rd. Youll receive an email notification with the details of the order and another update once your order has been delivered.

  We would also sincerely appreciate it if you could reach out to our support team directly for any future concerns, so we can promptly assist you and ensure a smoother experience.

  Thank you, and please dont hesitate to get in touch if you need anything else.

   

  Customer Answer

  Date: 08/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to order products that I really didnt need to get an advance that I needed. Unfortunately I never received my products. I wrote them regarding them issue and they said they would send it to the appropriate department. Never heard back from them and I have been writing them to see if I can get the products I ordered. Not only did I not get the products they charged me a ridiculous amount for shipping. I was forced to buy something to get an advance and never received what I was forced to buy.

  Business Response

  Date: 07/28/2025

  Hello,

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Our app combines a Buy Now, Pay Later and Cash Advance features. Users can use a portion of their advance to shop in our e-store and then receive the remaining amount as a fee-free Cash Advance transfer to their bank. With no upfront payments, no interest, no subscriptions, and no late fees as we aim to provide a simple way to save and get more value. These terms are fully disclosed during sign-up, onboarding, and in our FAQs. We understand that this structure may not be suitable for everyone, and users have the option to proceed or decline the offer.

  Regarding your order, we want to clarify that when you reached out to our team, we responded and informed you that your order has been shipped and youll receive an email notification with the details of the order and another update once your order has been delivered. 

  We have not received any follow-up messages or complaints indicating the order was not received. The order is showing delivered on July 21st but if there are any ongoing issues or if you did not receive your order as expected, please dont hesitate to contact our support team directly so we can resolve it as soon as possible. Your satisfaction is important to us.

• Initial Complaint

  Date:07/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I was approved for an advance on 6/25/2025, I purchased the amount I needed at the cornerstone in order to get my advance. It gave the option of instant with a debit card, or transfer directly to bank. After spending the ***** on the store I wasn't able to recieve the advance. Told me my card couldn't be verified when it showed me It was verified. I reached out to support. They were not helpful and said my card wasn't verified. Sent the proof no response. Reached out again 3 weeks later about the update about my products that was already repaid from my bank account. Never recieved a update. Talked with the chat again said they would put a ticket in and id have a update within 24 to 48 hours, that was over a week ago still nothing. Refuses to give me a refund. Or any update on my products purchased. After reading reviews it seems I've been scammed because many people state they never recieve their items or is able to use their advance. Iwas even emailed that I was allowed for instant transfer. Which was a lie. I tried to disconnect my bank, wont allow me to do that. This is crazy I spent almost ******************************************** get an advance, on top of not recieveing my products or any information about them almost a month later. I want my money back and account deleted.

  Business Response

  Date: 07/16/2025

  Hello,

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  We sincerely apologize for the frustration and inconvenience this has caused you. To clarify, our card verification process is an important step to ensure that we are connecting a valid debit card so we can securely process your cash advance and avoid any repayment issues. Once your card is partially verified, you are able to start shopping through Cornerstore or *********. However, you can only transfer a cash advance to your bank once your card is fully verified. This is disclosed on the app.

  Per our review of your account, we did see that you reached out to us regarding your card verification, and we were ready to help resolve this. However, we did not receive a response to our follow-up requests until the ticket was closed. We also saw multiple other attempts to reach out, but unfortunately, it did not reach an available representative in time, which led to tickets closing before they were handled properly due to delayed response to the chatbot.

  As a one-time exception, we have granted your request to cancel the order and have refunded you the amount paid for the order. This issue should be resolved now however, if you have additional questions, please let us know and we'd be happy to help.

   

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved of a cash advance of $78.20. They made me place an order in their corner store. My order was $42.29 and my advance was $25.84. My order was to be delivered on July 12 but it still showing a status of pending. They have already processed the repayment of $68.13, but I still havent received my order nor any information on the order and Im not allowed to request a refund.

  Business Response

  Date: 07/28/2025

  Hello,

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  We want to clarify that when you reached out to our team, we responded and informed you that your order was expected to arrive on July 17. According to our records, the order was successfully delivered on that date.

  We have not received any follow-up messages or complaints after the 17th indicating the order was not received, and no refund request was made during your initial inquiry.

  If there are any ongoing issues or if you did not receive your order as expected, please dont hesitate to contact our support team directly so we can resolve it as soon as possible. Your satisfaction is important to us.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been giving me the runaround since I signed up for this app. I purchased something over a month ago. I never chose the auto buy option for the product that I bought well fast-forward to now I never received that product and Ive just been charged again for something that Ive never even received the first time and they tell me that they cant refund me or cancel my order even though I never received it so now Im out $60 from both products. One that I never even asked to auto buy in the first place and number two I dont understand how Im supposed to pay something I never received also out of nowhere. They have decided to change my payment date to Thursday from Friday, which is gonna put me in thenegative in my bank account, which is crazy because when you first sign up for the app and ask you when your pay dates are and they have taken it outon every single Friday that Ive used it and now all of a sudden they changed it to Thursday so now Im gonna be out $60 plus my overdraft plus whatever else this is ridiculous. This business needs to be shut down I want my money back. I dont know what to do and Ima very ****** off customer

  Business Response

  Date: 07/23/2025

  Hello,

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns. 

  Please note that the auto-buy feature can only be enabled by the user. Additionally, we send an email reminder 5 days prior to the order being placed to give users time to disable the feature if it was turned on by mistake. This helps ensure that no unwanted orders are processed.

  Regarding your orders, our records show that all previous orders have been delivered, except for your most recent order placed on July 13, which is expected to arrive today, July 23.

  As for your repayment schedule, we do our best to align repayment dates with the payroll information provided. However, it may not always fall on the exact same day each time you use our advance. The repayment date is always clearly displayed in the app to keep you informed ahead of time.

  We hope this clears up the confusion. If you have any further questions or concerns, please dont hesitate to reach out to our support team for assistance.

   

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 items from there cornerstone. I originally didnt get my order so they had to resend it to me. After they resent it. I only received one item which was the detergent I brought. I have reached out several times to inform them of this but all they do is give me the tracking number showing delivered in which I have replied both times telling them that I only received one product. They refuse to refund me or resent the car mount that I order and have not received. If I knew this is just me orders from ****** because thats where the detergent came from I wouldve just got the products from them. Please refrain from this site if you dont want to be scammed

  Business Response

  Date: 07/23/2025

  Hello,

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  The reason weve continued to provide the tracking information is that the carrier has confirmed that all items in your order were delivered. We understand that this has been frustrating, and while the tracking reflects full delivery, we still wanted to ensure you were fully assisted.

  
  As a result, we issued a refund for the reported missing item on July 11 as a gesture of goodwill. With this resolution in place, we consider the matter resolved.
  If you have any further questions or need additional assistance, please dont hesitate to contact our support team.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/9 I requested an advance and made the required purchase from their cornerstore, now almost a month later it has yet to arrive. I have repaid as agreed, but they have not held up their end. Give me my money back, this is clearly a scam!

  Business Response

  Date: 07/18/2025

  Hello,

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Regarding your order, unfortunately, the fulfillment of this order was delayed due to several reasons, such as the item being sold out or our supplier experiencing issues in fulfilling it, and we're truly sorry for the inconvenience caused by this delay.

  Per checking, this order is now showing as delivered on July 15th. Please let us know if you have not received this so we can further investigate. Otherwise, this should be resolved now.

  If you have any further questions or need assistance, please don't hesitate to reach out - were happy to help.

   

   

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they are scammers they advertise one thing but give you another and expect you to pay them for services never received. They do not communicate or resolve issues

  Business Response

  Date: 07/17/2025

  Hello,

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Regarding your order, unfortunately, the fulfillment of this order has been delayed hence it was shipped late. This is due to several reasons, such as the item being sold out or our supplier experiencing issues in fulfilling it. We have retried to fulfill it and it was finally shipped and delivered on July 7th.

  We're also truly sorry if we were unable to issue a refund as the fulfillment of the order was underway already. Please rest assuredwere working double time to get everything back on track and ensure all orders are shipped out as quickly as possible.

  I have also seen responses to your reach outs except for the duplicate reach outs that were closed so we can stay in one thread. If you need further assistance if with your service with us, feel free to reach out. We're committed to improving our service.

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 29, I placed a Gerald Cornerstore order for 4 different items. Only 1 item was delivered. I contact Gerald by email on June 3rd & was told it would be 3-5 days to receive the rest of the items. It has been 7 days, and no orders arrived, & customer service is not responding to emails. If the items cannot be delivered, I would like a full refund.

  Business Response

  Date: 06/27/2025

  Hello,

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Regarding your order, we do not see any order placed on May 29th. However, I see that you reached out about not receiving your order containing ramen and three other items. This order was placed on May 17th and shows as delivered on May 30th.
  When you first contacted us, we informed you that it should arrive within 3–5 days. Since we didn’t hear back from you, we closed the ticket assuming you received your order without any issues.

  
  We’d like to resolve this for you, so we’ve sent you another email to follow up. We look forward to hearing back from you so we can make this right.

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This was not resolved. Gerald only delivered 1 item out of 4 items ordered for a total of $78.18. They acknowledged that they were out of stock on 1 item, but then only credited $14.24 for an item they charged me $18.03. Still missing credit for $9.63 item and $12.96 item, plus shipping.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** *******
  
  
  
  
   
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 4, I attempted to use the Gerald app to get a cash advance as they advertise. In order to do so, I was required to make a substantial purchase from the app. When I made the purchase, the app stated I was not eligible for a cash advance and after contacting the company several times, they refuse to refund my money. I would never have made a purchase if they were not able to give me an advance. This is criminal bait and switch!

  Business Response

  Date: 06/12/2025

  Hello,

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Our app combines a Buy Now, Pay Later and Cash Advance features. Users can use a portion of their advance to shop in our e-store and then receive the remaining amount as a fee-free Cash Advance transfer to their bank. With no upfront payments, no interest, no subscriptions, and no late fees as we aim to provide a simple way to save and get more value. These terms are fully disclosed during sign-up, onboarding, and in our FAQs. We understand that this structure may not be suitable for everyone, and users have the option to proceed or decline the offer.

  Regarding your order, we're truly sorry if we were unable to issue a refund on your initial request. Please note that, as stated in our terms and conditions at the time of purchase, orders are generally non-refundable and cannot be canceled once placed.
  Upon review, we see that you were approved for a cash advance and used a portion of it to make a purchase from Cornerstore. However, because your card was not fully verified, you were unable to transfer the remaining advance amount. Once your card is partially verified, youll be able to shop on Cornerstore. Full verification is required to enable transfers of your cash advance.

  That said, weve made a one-time exception and have canceled and refunded your order. This issue should now be resolved, and a confirmation email has also been sent to you.

  If you have any further questions or need assistance, please dont hesitate to reach outwere happy to help.