Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an advance on 09/16/25 I was approved for $48 but what they dont tell you and this is where the scam is basically once you get in advance, youre forced to make a purchase through the corner store for an item. Thats double the price. Just to receive a portion of the advance so how it is to say I received $48 and I was forced to spend $22.80 in order to unlock ********* transfer of my advance, but heres the kicker to that once you spend the $22.80 all youre allowed to transfer is $18 so in reality youre not actually getting a $48 advance. Youre only getting an $18 advance because theyre forcing youto put a portion of your advance on a bye now pay later item in the corner store. So once you go through all the steps just to unlock free transfer of the measly $18 the free transfer button will still be grayed out so then you have to do it via your bank and it takes 3 to 5 business days so in reality, you dont actually get in advance because by time it hits your account its already taking money back for repayment. This app and company is a complete scam

  Business Response

  Date: 09/18/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Our app combines a Buy Now, Pay Later and Cash Advance features. Users can use a portion of their advance to shop in our e-store and then receive the remaining amount as a fee-free Cash Advance transfer to their bank. With no upfront payments, no interest, no subscriptions, and no late fees as we aim to provide a simple way to save and get more value. These terms are fully disclosed during sign-up, onboarding, and in our FAQs. We understand that this structure may not be suitable for everyone, and users have the option to proceed or decline the offer.

  Regarding the transfer, were very sorry to hear about your experience and the confusion it caused. Please be advised that Instant Transfer is currently limited to selected banks. If your bank supports Instant Transfer, you will see the option available. Otherwise, the feature will either be invisible or appear greyed outwhich is exactly what you were seeing.

  Additionally, if your funds have not reflected in your account after 2 business days, please reach out to us so we can investigate any possible reason for the delay.

  We would also like to note that, as much as possible, we schedule repayment dates to align closely with your payroll cycle, which falls every other Thursday. In this case, your repayment was scheduled for the 18th. If the date is ever too close, we can offer an extension to give you more time before repayment.
  We truly apologize for the inconvenience and appreciate your feedback as we continue to improve the process.

• Initial Complaint

  Date:09/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item with Gerald. The next day I asked for the item to be canceled due to the cost of shipping and the unknown arrival date of the product. I was told that there are no refunds and no cancellations. I ask if he could be canceled since the order had not been fulfilled. One week later the order had still not been fulfilled. I paid Gerald back yet my items arent shipped. They full refuse to provide a refund.

  Business Response

  Date: 09/10/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Were very sorry for the frustration this has caused. Please know that we are currently working on canceling your order, and we sincerely apologize for the delay in resolving this matter.

  We understand how important timely communication and fulfillment are, and we are taking steps to improve our processes so situations like this are handled more smoothly in the future.

  Thank you for your patience as we work to make this right.

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** ***** *******
  
  
  
   
  
  

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claimed if I spent ***** they would let me get the rest of the money they loaned me out instantly. However they knew the instant withdrawal function was not available when they made buying something first a stipulation to receive the money right away. Then they said what I bought would be delivered on a certain day. They didnt even release it to the shipper until the day that I was supposed to receive it. They had title over it until the shipment agreement started, so delayed sending a product they had legally said was mine when they should have shipped it, according to the their terms of use. Then they claimed to have a firm no refund policy, despite their terms saying if they break the law, such as relinquishing title and responsibility of the products to me but withholding the product from shipping until it was supposed to have been not only out of their possession, but physically in mine. They stopped responding and made no attempt to make up for blantantly lying about a service to illicit me owing them money. Because of their fraudulent claims and contract breaching, I had to spend extra money and risk my health walking a half hour while having liver disease that qualifies as a disability with a terminal diagnosis to make sure my animal had food until the package containing the food that they unlawfully withheld by not following the shipment contract they made with me. This all started September 3rd 2025 with Order #****** with a total of $86.44 that they are claiming I owe them in the future.

  Business Response

  Date: 09/08/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Were very sorry to hear about your experience and the difficulties it caused. We sincerely apologize for the delay and understand how important timely fulfillment is, especially in your situation. Please be assured that we are actively improving both our communication and fulfillment processes to help prevent delays like this in the future.

  Regarding Instant Transfer, please be advised that this feature is currently limited to selected banks. If your bank supports Instant Transfer, you will see the option. Otherwise, the feature will either be unavailable or appear greyed out. Alternatively, Standard Transfer is available and will typically be processed and accessible by the next business day after initiation. This information is disclosed in our Terms of Use.

  We greatly appreciate your feedback and understanding as we continue working to provide a more reliable and transparent service. 

  If you need additional assistance or would like us to review your order further, please dont hesitate to contact us directly so we can help.

  Customer Answer

  Date: 09/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   It was not my bank. It was your app that had shut off instant because you needed to update it, but you kept the message saying I would get instant in the app. You, not my bank, is at fault. You advertised a feature you didn't offer.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for a cash advance. I didn't want them having access to my financial info but I needed a small advance. When I attempted to withdraw the advance, I was told that I would need to shop in their "store" and spend half of the amount there to transfer the advance. I opted not to. They sent incessant emails and notifications to my phone to get the advance. I decided to give it a try. All of the emails and notifications were sent while my card was "partially verified". Once logged into the app, it showed that the card was partially verified and said that "all I had to do to receive my advance was make a purchase" I placed an order that I HAD NO USE FOR . $22 for a PACK OF SOCKS .!!!!!! After placing the "order" I was unable to access the rest of the money. Upon contacting them I was told that I couldn't get the advance until my card was "fully verified". This is about 2 mins after the order was placed and was still pending. Their *** told me that they would NOT cancel the order and will still attempt to FORCE me into a contract that they mislead me into accepting. I informed them that I would be suing them because those are shady business practices and I will be returning to sender because I DO NOT NEED IT. I have no need for an OVERPRICED digital market when I have AMAZON PRIME. They didn't care. I reiterated I would be pursuing legal litigation. I asked for the order to be canceled, the account closed, and ALL of my PII to be removed from their system. I received an email response about an hour later saying they COULD cancel it, but asking if I understood that canceling the order would leave me ineligible to withdraw funds once my card was fully verified. I ***lied that I didn't care and wanted the entire account CLOSED and my info deleted. He never responded, but today they began sending emails stating they have "fulfilled the order". I am livid. We need a class action suit; my email is ********************** for any other victims wanting to join up

  Business Response

  Date: 09/10/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  We understand how frustrating this experience has been, and we sincerely apologize for the inconvenience caused.

  To clarify, once your card is partially verified, you can begin shopping on our app through Cornerstore. However, youll only be able to transfer a cash advance after your card has been fully verified. Please note that if card verification fails, you will not be able to transfer the remaining advance to your bank. If you would like to shop and transfer your cash advance at the same time, we recommend waiting until the full verification process is complete. This information is included in our disclosures during the sign-up and advance process.

  While we are unable to cancel the order at this time, we are actively working on completing your card verification. Once that is done, we will review available options to help you access your cash advance.

  We appreciate your patience as we work through this and will keep you updated on the next steps.

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app will not allow me to disconnect my bank information. I changed my mind after accepting the cash advance and it was never transferred to my bank. I have tried to reach out but there is no one to speak to to resolve this matter

  Business Response

  Date: 09/10/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Were sorry to hear about your concern. Please note that we have already reached out to you to confirm a few details before disconnecting your bank information. Our records also show that there have been no previous attempts to contact us regarding this matter.

  If you experience any issues in the future, we encourage you to reach out directly to our support team so we can assist you right away.

  Thank you for your understanding.

• Initial Complaint

  Date:09/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company resells you ****** products at a higher price in order to have you spend enough with them to give you a cash advance that they then automatically take out on payday. What they dont tell you is, wherever you buy will automatically set you up on an auto order plan so that it automatically orders the same thing every two weeks. There is nothing acknowledging that it is setting you up for auto orders and when you try to cancel the order immediately they say that it is your fault for setting it up and they will not do anything for you even through the order hasnt even prepared to ship yet. No where was I ever asked to set up auto renew on orders and was never warned before the auto order was placed. This is a complete scam meant to prey on people in need of a couple quick bucks for an emergency and then they make the extra money by expecting the person not to notice any auto renew charge so that they can charge again without any way to cancel.

  Business Response

  Date: 09/02/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Were sorry to hear about your experience and the concerns it has caused. To clarify, our AutoBuy feature can only be enabled directly by the user. Once it is active, users receive an email confirmation at least 5 days before each scheduled reorder, which provides time to either disable the feature directly in the app or reach out to our support team for assistance in turning it off.

  Regarding your specific order, as a one-time courtesy, we have canceled the order and cleared any repayment due for it and we have also emailed you of this.

  This matter should now be resolved, but if you need any further assistance, please dont hesitate to contact us.

• Initial Complaint

  Date:08/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This app keeps taking money out of my account. It has me on an auto subscription and want let me cancel. I emailed support but they keep telling me to select cancel but cancel but is not available. So every month I get the same shipment and they keep taking money out my account. I have ask them delete my services but they keep giving me the run aound

  Business Response

  Date: 08/31/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  To clarify, our AutoBuy feature can only be enabled by the user. When this feature is active, users also receive an email reminder at least 5 days before each scheduled reorder, giving them time to cancel or reach out to us for assistance so the reorder does not proceed.

  In your case, you did reach out to us 8 days ago about canceling, and we provided the steps. You mentioned that the cancel option was not available, and we responded with confirmation that you were able to cancel the feature. However, upon reviewing our records, we see that you successfully disabled AutoBuy on August 7th. By this time, reorder had already been processed, which is why that shipment still went through.

  We understand how this situation has been inconvenient, and we truly apologize this happened. Please be assured that with AutoBuy now disabled, no further reorders will be generated on your account.

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made two cornerstore orders one had one item on July 29th , never received. Another order on Aug. 2nd with two items which also never showed. I reached out and was told they couldnt fulfill them and they are issuing a refund. Its been over 5 business days and I have yet to see this refund.

  Business Response

  Date: 09/03/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Were truly sorry that some of the items in your orders had to be canceled and for the inconvenience this has caused. The refunds for these canceled items have already been processed, and you should have received email notifications on August 27th and August 30th confirming the refunds/adjustments.

  Please note that refunds typically reflect within 510 business days, depending on your card issuer. This matter should now be resolved, but if you dont see the refund after this timeframe or need any further assistance, please dont hesitate to reach out. Were here to help.

• Initial Complaint

  Date:08/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the Buy Now Pay Later to order ********************** **** Dish soap and and Bounty Paper towels (for *****, i might add. outrageous).Order was due to deliver 8/17/25. It still has not. I emailed to get an update on 8/19/25 and was advised the order was fulfilled I would get a further response within 48 business hours. I updated requesting I would like proof of delivery and tracking as I have a Ring Camera and can show unequivocally it was not delivered to my address. I was advised again to wait 48 hours for reply. After 48 hours I receive an email asking if they've resolved my issue. No, no they did not. I demanded an answer, to which they advised the order is now being shipped and will arrive in 3-5 business days. This was due for delivery with an exorbitant amount of shipping fees attached to never have even shipped EIGHT DAYS PASSED DELIVERY DUE DATE. I have already ordered replacement products from somewhere else and received them. Had I not followed up, and had I not indicated I could prove this wasn't delivered, I would have never gotten these products, and maybe not even a response from their customer care team at all.

  Business Response

  Date: 08/31/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  We sincerely apologize for the inconvenience caused by the delay and the frustration in getting timely updates. We also regret that we were unable to cancel the order once it was already in process.

  Please note that your order has now been shipped and is expected to arrive on September 1. We have also sent you an email with the tracking number, so you can monitor the delivery directly from your end.

  If you encounter any issues receiving the products, please dont hesitate to contact uswell be glad to assist you further.

• Initial Complaint

  Date:08/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is requiring you to buy grocery items to get a small cash advance. The grocery orders are taking months to arrive after you have paid back the advance for cash and groceries you still have nothing. This has happened 3 times already. This company is shady.

  Business Response

  Date: 09/02/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  We also sent you an email notification regarding this, which we see youve already responded to. If theres anything still unresolved or if you have further concerns, please dont hesitate to let us know were here to help.

  Also, since the matter has been addressed and resolved, we kindly ask that you update or close this complaint to reflect the resolution.