Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that I would be issued a refund for an item that I paid for but never recieved. They lied to me over and over again saying that they are going to contact the team and give me an update. At this point I am just being ignored and no update has been given. I spoke to a representative a week ago and again today he told me the same thing again, he will report to the team and give an update. I just want my money back. They are asking you to buy things from the corner store that they charge you for and never deliver. These people should not be in business, they are scamming poeple and taking their money out of their bank accounts.

  Business Response

  Date: 09/08/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  We sincerely apologize for the frustration and delays youve experienced. Your refund has been initiated via ACH, and we have also notified you of this update. Depending on your bank, it may take a few business days for the funds to reflect in your account.

  We truly value your feedback and regret the inconvenience this situation has caused. Since the refund has now been processed, we kindly ask if you could consider updating your complaint to reflect the resolution.

  Thank you for your patience and for giving us the opportunity to make this right.

• Initial Complaint

  Date:08/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 3 items totaling ****** and 2 duplicate items for ***** aug 2nd. I reached out to try and get those extra items removed; i couldn't. weeks later and they never came or were delivered. I reached out to customer support about the issue and I was told it was delivered. I asked for tracking numbers and the carrier who delivered it and got no answers just automated responses. and was told to still pay for them even though i never received any of the items

  Business Response

  Date: 09/04/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Were sorry for the frustration and confusion youve experienced with your orders. After reviewing your account, Id like to clarify the status:

  * Your two orders from August 5th were delivered. If youve had any issues receiving them, please let us know right away so we can assist further.
  * Your two orders from September 3rd are currently enroute and are expected to arrive on September 7th.

  I also checked your communication history and was unable to locate a request to cancel the order. However, we have provided updates on the status of your orders through our support responses.

  We sincerely apologize for any inconvenience caused and are here to help if there are still outstanding issues.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an app where you can use an advance to purchase items. I placed 2 ordered that they marked as fulfilled but I never received. I asked them for a refund, and they are not responding in a timely manner. They have no phone for you to call. They took my money, Because yes they took the funds from my bank account, and never sent me the items. I told them I want a REFUND but they are not cooperating. There is lots of info in the screenshots I provided

  Business Response

  Date: 09/02/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  We sincerely apologize for the inconvenience and frustration youve experienced. Please note that we are unable to issue a refund due to our no-refund policy, which is agreed to at the time of purchase.

  That said, we have checked on your orders and can confirm that both were delivered on August 25th and August 28th.

  We recognize that our communication and fulfillment times could have been better, and we are actively working on improving both to provide a smoother experience for our users.

  If you encounter any issues receiving the products, please dont hesitate to contact uswell be glad to assist you further.

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/31/25 I downloaded the Gerald App with the intentions of borrowing a small amount of money to hold me over for a couple of days. After downloading the app I learned that you get approved for a specific amount you are able to advance but then the app makes you spend a certain amount of it at their "cornerstore" in the app before you are eligible to transfer the remaining amount to your bank account. I placed the order for some items and in the app it gives you expt. delivery dates which are not accurate at all. I did not receive my items until the entire balance was paid and only after I had to reach out to support and they had to escalate the shipping of said items. My first order was delivered on 8/4/25 only after my balance was paid in full on 8/1/25. Up to this point everything didnt seem to be too terrible. I then took out a 2nd advance and store order on 8/2/25. The expected delivery date was supposed to be in 3 to 5 business days but in the app it currently shows 8/15/25. I have still not received this order. That full advance was paid back on 8/14/2025. I have reached out numerous times with questions, and no one is giving me any answers. Besides a generic response I have not had any communication with their customer service about my issues. I took a new order and advance on 8/14/2025 and the app started trying to make me pay it back the next day. I have measures in place to prevent that until someone takes my questions seriously. I have been emailing and messaging through the app with no response to my issues in 6 days. In the beginning I was getting responses within 15 minutes, and all questions were answered. Now every time I would message them, I would not get a response from customer service, but I would get a notification that they couldn't charge my card. At this moment I paid ***** and have no merchandise to show for it nor do I have any answers. The most recent order I was told was cancelled but it does not reflect that in my email nor the app.

  Business Response

  Date: 08/19/2025

  Hello,

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  We sincerely apologize for the lack of timely support and updates regarding your recent orders. After reviewing your account, we can confirm that your other order  has been canceled, and the other order is already in the process of being fulfilled. Weve also sent you an email update with these details and will continue to assist you until everything is fully resolved.

  
  We truly regret the frustration this has caused and appreciate your patience as we work to make things right.

   

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

   Since filing this complaint miraculously I have had one agent assisting me in a timely manner ever since. It is quite shameful that I have had to make this complaint to get results. Yes you confirmed an order that said fulfilled was cancelled which makes no sense and a refund has been issued though I have not seen that refund as of yet. My newest order also says fulfilled but I have no more details on that order nor do I know why my order was cancelled if it says fulfilled. I paid for it in full and now you have my money and I have no merchandise. I will not be closing this complaint until I receive my money back to my account and I receive my other order. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 09/02/2025

  Were very sorry for the frustration and confusion youve experienced. To clarify, the refund for your canceled order was issued on August 19th directly to your card. Refunds typically take 510 business days to reflect, depending on your card issuer. By now, this should have appeared in your account.

  Regarding your order placed on August 14th, records show it was delivered on August 27th. Please note that the earrings from this order are still in transit and should arrive soon.

  We truly apologize again for the inconvenience and delays, and we appreciate your patience as we work to ensure everything is completed.

  Customer Answer

  Date: 09/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I will close this complaint when I have received my final item that hasnt shown up for a month or a refund. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

• Initial Complaint

  Date:08/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on july 15th i placed an order with their conerstore and i never received any update. i repaid the payment that was required since i had borrowed $20 along with the purchase. now i am out of $50 and the products i ordered. I just want a refund.

  Business Response

  Date: 09/02/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  We sincerely apologize for the inconvenience you experienced with your order. After reviewing your case, we can confirm that the order was canceled and we have already processed the refund, which you were notified about. This matter should now be resolved.

  Since the issue has been addressed, we kindly ask if you could update or remove your BBB complaint to reflect the resolution. We truly appreciate your understanding and thank you for giving us the opportunity to make this right.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently applied for an advance on 8/8/25 and was advised that I have to purchase products before I can get a cash advance. I ordered the products and never received an email about the shipping status. It's been a week and no updates. They stated that I could get my advance after my card was verified. They debited my account to verify my debit card. I then get an email stating that the verification process failed, which clearly I have proof that the card was verified. On their website there have been multiple times stating that their advance option was down. You can never click on the option for the advance whether you want it transferred to your bank account or to your debit card. They keep stating the same things over and over you have to wait 1 to 4 days for the verification process. It's already been verified and it's been a week already. I have done my due diligence and this company has failed to do their part. I have screenshots and video to prove their wrong doing and their customer service is of no help. I will be sending an email with my proof attached to the NY state attorney general to have this business shut down and investigated. This is a scheme where the company makes you order products to profit themselves. I'm also in the process of bringing a class action suit against them

  Business Response

  Date: 09/10/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  To clarify, card verification is part of the process to access the cash advance. Once your card is partially verified, you can begin shopping on our app through Cornerstore. However, youll only be able to transfer a cash advance once your card has been fully verified.

  Please also note that if card verification fails, you will not be able to transfer the remaining advance to your bank. If you wish to shop and transfer your cash advance at the same time, we recommend waiting until the full verification process is complete.

  Regarding your order, please note that your order has been canceled and the owed amount has been cleared.

  We regret the frustration this situation has caused and appreciate your patience as we continue improving our process. This matter should be resolved now and we kindly ask if you could consider updating your BBB complaint to reflect the resolution.

• Initial Complaint

  Date:08/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to unfortunately use this service due to financial strain I used there corner store to order some food for my dog and a few personal items to survive until my pay period it has been over a month in one order and 3 weeks on another where I have not received my products they automatically billed my bank to pay for these things Ive never revicieved you cannot contact anyone and when you do speak with support it is an obvious not response basically saying they are sorry and that they updated their corner store and have had problems and completely disregard the issue at hand T this point I have already purchased the items a second time that I ordered and would like to cancel and get a refund as they are a month late please investigate and s*** these people down they are committing fraud and preying on people in financial distress

  Business Response

  Date: 09/02/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  We are very sorry to hear about your experience and the difficulties this caused. This is certainly not the service we want to provide, and we sincerely apologize for the delay and the frustration it has caused you.

  Please be assured that a refund has already been issued for the affected order. An email notification confirming the refund was sent to you, and weve also followed up with an additional email in case you did not receive the first one.

  We truly appreciate your patience and understanding as we work on improving our processes to prevent situations like this in the future.

  This matter should now be resolved, but if you need any further assistance, please dont hesitate to contact us.

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a cash advance and was given ***** and I was aware I had to spend ***** at the corner store in the app. I did, and that was 2 weeks ago and I have not received anything regarding my order status or an update. I have sent over 20 emails and used the chat support in the app, and the only response I receive is that they are investigating. I have since repaid the full advance and they have yet to respond to my request for a refund of *****. All I want is my money back, I have since purchase the products elsewhere.

  Business Response

  Date: 08/31/2025

  Hello,

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Were truly sorry this wasnt resolved despite your many attempts to reach out. After reviewing your case, I see that our team informed you that your order was already in transit. Unfortunately, we were unable to cancel since the shipment was already en route to your address.

  We advised you to return the order once it arrived so that we could check with the supplier about granting a refund, but we have not received confirmation from you regarding the return.

  I understand how frustrating this has been, and I apologize that we were unable to stop the order once it was on its way. Please know that we take your feedback seriously, and Im sorry again for the inconvenience this situation has caused.

• Initial Complaint

  Date:08/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam. They have you spend money in their "corner store" in order to get a small cash advance. Then you don't receive the products you paid for and the customer service team just ignores you. It's looks like from the numerous other complaints I'll be lucky if I ever receive my order even though I asked for a refund instead. They don't respond.

  Business Response

  Date: 08/31/2025

  Hello,

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  Were very sorry for the experience you had and for any frustration caused. We sincerely apologize if we were unable to update you as quickly as you expected. Please note that we have already issued a refund for your order and also sent you a notification via email regarding this resolution.

  We take users concerns seriously, and were committed to improving our communication to ensure situations like this are handled more smoothly moving forward.

  This matter should now be resolved, but if you need any further assistance, please dont hesitate to contact us.

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their business states during the verification process for cash advances taht it can take up to 30 minutes. I have been a continued customer of **********************'s. I just had to reverify the same bank account that I have always had attached to my account. I have tried reaching out to their support chat function. once via the app and once via email. Both times after a screen shot was requested of what I am seeing, all communication stopped with the Gerald ***************** After not receiving the 2nd communication back is when I advised to not worry about answering me I was filing a complaint with the BBB

  Business Response

  Date: 09/02/2025

  Hello,
  

  We appreciate the opportunity to respond to this complaint and provide clarification on our service. We take complaints seriously and ensure they are thoroughly investigated to address any concerns.

  We sincerely apologize for the lack of support and the delays you experienced in getting a response from our team. We understand how frustrating this must have been, especially as a loyal user. We are actively working on improving our communication process to ensure that concerns are addressed more quickly and consistently moving forward.

  We also regret that we were not able to fully resolve this issue for you. Our team did attempt to reach out so we could continue assisting, but we have not heard back. At this time, your account is already showing as deleted.

  Should you decide to use our app again in the future, you can always check in with us and well be glad to assist you right away.

  We are truly sorry for the inconvenience this has caused and appreciate your feedback as it helps us improve.