Complaints

This profile includes complaints for Christian Dior, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Christian Dior, Inc. has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Christian Dior, Inc.

  19 East 57th Street New York, NY 10022-2506

• 

  Christian Dior, Inc.

  17 East 57th Street New York, NY 10022

• 

  Christian Dior, Inc.

  2110 Northern Blvd Americana Manhasset Manhasset, NY 11030-3502

• 

  Christian Dior Perfumes, Inc.

  19 E 57th St New York, NY 10022-2506

• 

  Christian Dior, Inc.

  3500 Las Vegas Blvd S Las Vegas, NV 89109-8900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order with Dior Parfums on Dec 9, 2022. I ordered a gift box that included two nail polishes, soap, cuticle cream, and cuticle serum and then purchased an additional nail polish on the side. My order number is ********. I have made several attempts to contact **** since December 28. The issue with the order is that for the gift box, I received two nail lacquers in the shade Mystic when I actually ordered one nail lacquer in Mystic and the other in the shade Cosmic. I have made several attempts to contact **** since December 28. I've sent two emails as well as tried to chat with one of their online beauty advisors. The page always says they're busy, but on January 17, 2023, I was finally able to open a chat with them. I typed in my order number as well as the issue and just a few moments later, they kicked me out of the chat and the page said all the beauty advisors were busy.At this point, it really feels like **** is trying to scam me. It's a $30 nail polish. To me, that's a lot, but to a multi-million dollar company, that's nothing. I just want the correct nail polish. I don't even understand why they wouldn't replace it or actually even send me the correct item in the first place- it's literally in stock on their site.

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looking at bbb complaints about company dior, this seems to be there MO. My story is the same just a different book. Dec 19 I made purchase for silk shirt 12/21 excited I received product, tried it on but to tight on my arms, didn't fit. Placed back in the original package , note NO TAG removed or COLONGE was sprayed .Requested return following day. They received product 12/27 I'm waiting for refund . So I called 1/9 to find out my refund was cancelled. The reason given tag was removed and smelled like cologne as if it was used I have never had this happen to me such a reputable luxury brand would go so low for profit. My experience with dior has caused me anxiety and the dis honesty of this company lead me to filing a complaint in hopes it reaches out to others and dior fixes this internal problem they have. I feel insulted and scammed

  Business Response

  Date: 01/27/2023

  I am pleased to inform you that I have received your message regarding your returned order **********  for the Dior Oblique Short-Sleeved Shirt.

  
  Your order was received at our distribution center on Tuesday, December 27 at 11:25 A.M.  When assessed by our experts it was determined it could not be accepted as the return tag had been removed. After further communication between yourself and the Christian Dior Couture Team it had been determined that the order would be accepted for second assessment. However, I wish you inform you we have received a chargeback concerning this order. Open chargeback disputes affect our ability to directly assist.

  Once a chargeback dispute has been opened with your financial institution, the dispute resolution process is handled by our finance department and your bank directly. I therefore invite you to correspond with your bank directly on the progress of your open chargeback dispute.
   We remain available should you have any further questions. 

  
   Sincerely yours,

   Christian Dior Couture

  
  ************** ******
  *************** ********* **** ****** ******** ***

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   while doing research source- trustpilot your company is known for this behavior and seeing false accusation and fraud that your expert checked the product are the ones doing fraudulent activity. i feel insulted , cheated and SCAMMED and hopefully your company finds its flaws within your organization and get it fixed. you guys are doing wrong to thousands of people. i am just another victim and so yes i made a dispute and will continue to fight these false claims . shirt never fitted my arms! i NEVER removed tags ! i Never Worn! did not fit in so return label requested next day of receiving purchase. THE PRODUCT WAS RETURNED THE WAY I RECIEVED ! i can tell nothing will come from this. though i will be building a case and blast blogs to educate people my experience with Dior i have  never had this issue in my LIFE and take it as a ****** learned FORSURE.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

• Initial Complaint

  Date:01/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** has stlen my money, they have their returned product and refuse to issue a refund per their refund policy. Extremely preparatory practice by the seller. I purchased a pair of Dior Timeless loafers using the conversion chart online, I am a size 10 and **** said I should be a size 7. When the shoes arrived on 12/1 at 5:21pm, we opened them and could tell they were entirely too small just by looking at them. We repacked the shoes in their original packaging without ever trying them on and processed the return on 12/2 at 9:21am. **** received the shoes back on 12/8 in the original condition with all original packaging. On 12/15 they sent an email saying the return wasn't accepted and they tried to have their ************ 'repairs' and were unable to so they were sending the shoes back to me. I contacted **** and refused to accept the shoes back and disputed their fraudulent claim, I demanded evidence of their claims the items were 'soiled' and they refused to provide any pictures or evidence. After speaking with ****, they cancelled the shipment back to me and redirected it internally as a return to sender. **** in the *********** location signed for the package. **** never sent them back, no refund and no shoes. I have disputed this through PayPal and Chase Vise to no avail so far, and **** still has the shoes and money. This is theft. Attachments contain evidence that **** still has the product and refuses to issue a refund.

  Business Response

  Date: 01/06/2023

  Dear ***************************,

  I am pleased to confirm that your inquiry regarding the return status of your Dior.com order ********** has been received and reviewed. It would be my pleasure to provide you with an update.

  As you are aware, the return was originally not accepted due to signs of wear on the interior of the Dior Timeless Loafer. Following an email that we sent you regarding this, you contacted our ********************* on December 15, 2022 to request further information. You then spoke with one of our managers who offered an exceptional accommodation for your return request. As the shoe was already reshipped to you, we redirected it back to our fulfilment center so that we may process the return.

  On December 19th, 2022, our financial department received notification of a chargeback you have filed with your financial institution regarding your order. Open chargeback disputes affect our ability to directly assist. Once a chargeback dispute has been opened with your financial institution, the dispute resolution process is handled with our finance department and your bank directly. Kindly note that open chargeback disputes can take up to 90 days to be resolved.

  As this is an exceptional situation, we invite you to contact our ********************* at ************** (****) for further information. 

  Sincerely,

  Christian Dior Couture

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Dior still has the shoes and has not issued a refund, they are now considered stolen.  ****'s response only included the original shipping confirmation when delivered on 12/1 and an email showing my return was request was received.  I have attached the tracking confirming Dior received the shoes back on 12/8, then performed a cancellation of my return, and instead of sending the shoes back to me, they performed a 'return to sender', sending them back to their Farmington, ** location where a '****' accepted delivery. 

  DIOR HAS NOT RETURNED THE SHOES, THEY HAVE HAD THEM SINCE 12/8 AND NO REFUND HAS BEEN ISSUED.  THIS IS THEFT. 

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:12/27/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed #******** on Dec 11st on Dior.com perfume, is was $693.06 including tax. The business (dior.com) promised to send a return label with the box, but I did not receive it. . I need a return and want my money back. **** says it only accept return using their return label. I contacted their customer service to get a shipping label (called over 4 times, emailed 3 times, added screen shots) but NO ONE replied my question and I did not get a answer yet. I need a return and refund please !!!! someone contact me and give me an answer

• Initial Complaint

  Date:12/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some sausage ** de toilette from them and they put restrictions on the package so I couldn't get it sent to an access point or pick it up. *** sent it back and now I can't get in touch with anyone, to get a refund.

  Business Response

  Date: 12/27/2022

  Dear *************************,

  I am pleased to confirm that we have received your message sent to the Christian Dior Couture ****** Services regarding your perfume order. I am so sorry to hear that you have not received your order at this time. Although Christian Dior Couture and Parfums Christian Dior are both under the House of Dior, we function independently from one another.
  
  Furthermore, I am pleased to inform you that I have transferred your message to the Parfums Christian Dior ****** Services representatives, who will respond to your request as soon as possible. I also invite you to contact them directly via:
  
  Telephone: ************ 
  E-mail: *************************

  Should you have any further questions, please do not hesitate to reach out. 

  Sincerely,

  Christian Dior.

   

• Initial Complaint

  Date:12/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok so the day 27/11 I make an online purchase and they say by ordering over 500 dollars I will get a gift send of a vanity with a mirror an acrylic cotton case ,a face mask for sleep with the CD print and a headpiece , well since Christmas is coming I tough was convenient to make the purchase to send gifts to my family so I purchase few stuff , to make small presents and counting in the vanity set too , when the package arrive I tough was something else because was very small , when I open it there was missing the gift , but I can clearly see it in the list of the purchase that was added to the list of products to recibe I call 3 times and talk to different people all of them say that I supposed to get the gift and they will contact to where-house , I wait and I still waiting but I have not answer , Christmas is arriving and if I want to send the presents to my country to my family will be too late because is been more than 2 weeks and it have minimum time need for shipping , also I felt mislead to make a big purchase and not receiving what CHRISTIAN DIOR is promising , now I send pictures and in the box was everything arranged in a way that doesnt even fit one hair but the gift wasnt there , I feel that I was lied and played and there have criminals working in the were house that stealing clients orders and now we are paying for it wile they enjoy from our purchases

• Initial Complaint

  Date:12/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a Medium Lady ****** bag for my wife as her birthday gift. However it just so happened that my wife had ordered one without me knowing hence I got to return my order. Upon package delivery, my wife merely opened the package to see whats in it, take it out of the box, took a photo, put it back in and send it back to dior for a refund the next day.No update from dior on the refund and we have been waiting. Today, I checked with dior again and they informed me that the return has been cancelled as there is a stain on the handle and there are scratches at the bottom. How is that even possible when my wife didnt even use the bag? Its impossible to get the bag stained or scratched and this is absurd! They just refuse to refund my the amount.

  Business Response

  Date: 12/07/2022

  Dear **********,
  
  
  We have received your message regarding your returned order for the Medium Lady ****** Bag {Reference Number: *****************. I am pleased to inform you that upon review of your order one of our Christian Dior ****** Services Advisors will be in contact with you to discuss your return in further detail.
  
  
  We remain available should you have any further questions.
  
  Sincerely yours,
  
  Christian Dior Couture
  ************** ******
  Monday-Saturday 10am-10pm EST; Sunday 11am-7pm EST

• Initial Complaint

  Date:12/05/2022

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 11/26/2022 Amount paid: $221.40 Committed products: I have uploaded the order confirmation in the supporting documents as "Guangyu,Thank you for your order!.pdf"Dispute: *********** removed two items from the order without informing the customer. Even though they are giveaways, they are automatically added to the cart. That's because I met the amount requirement, so I deserved both items. I emailed them twice and called several times and finally got connected to customer service. The feedbacks are as follows: 1) The two items were out of stock. (I don't think this should be an excuse for them to delete the items WITHOUT informing the customer.) 2) Even though this promo is still on the site right now, if customers make an order, they wouldn't send out the giveaway because it's out of stock. (Customers would make an order with the wrong information. They think they would get this item if they meet the required amount but actually they will not so I think it's almost like a fraud.) 3) What I can get for "compensation" is only a promo code for a free sample for the next order. They can not send the two missing items even if they are back in stock because they don't ship complimentary items. (I don't even think it's compensation because what I should get is even more than this so I think they are not trying to solve this problem and don't feel sorry at all.) 4) If I'm not satisfied with the solution, I can return it and pay for the shipping fee by myself. ( So I should even pay for their mistake??)The order confirmation and invoice I received in the delivered packages are in the supporting documents. It is clear that the red pouch and a sample were missing. My desired solution is AT LEAST to ship me exactly that pouch or another pouch that is similar. I don't even care about the missing sample.

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ************************ Brim Bucket Hat from Dior online store as a birthday gift for my wife. After receiving it, my wife tried it once and didn't like it, so we put the hat in it's original packaging and returned via *** to Dior. After several weeks, **** sent an email back today (11/29) saying the hat was used and dirty. I returned the hat with the same condition as I received and only tried it once, never used. **** was not able to provide any photo evidence. I'd like a full refund.

  Business Response

  Date: 12/05/2022

  Dear ***************,
  
  I am pleased to confirm that we have received your message regarding your return request for your ************************ Brim Bucket Hat, purchased in order **********.
  
  At this time, I would like to inform you that we were unable to accept the return of your Bucket Hat due to the fact that there were signs of use and stains on the hat. According to our return policy,  "Product(s) must be returned in the original packaging, accompanied by any accessories and documents provided (notices, guarantees, return tags, certificates of authenticity). Any damaged, used, incomplete or soiled product(s) cannot be returned or exchanged." As the hat you requested to return is not in accordance with our return policy, we are unable to accept the return at this time. 
  
  In regards to your request of the photos taken in our warehouse during the return proceedings, I regret to inform you that we would not be able to provide you with the photos you are requesting, as they would be internal information. Please note this is universal across all orders, as we are not at liberty to disclose any photos of our warehouse, its layout, or our staff. 
  
  Additionally, I do see you have filed a chargeback with your bank regarding this order. Once a chargeback has been filed, all further communications will be through your financial institution. We are unable to further assist with your request at this time.
  
  I do apologize for any inconvenience this may have caused and should you have any questions, please do not hesitate to contact our ********************* at ************** ******
  Monday-Saturday 10am-10pm EST; Sunday 11am-7pm EST
  
  Sincerely,
  
  Christian Dior Couture

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought a bottle of ******************* perfume on October 27, 2022 for 116 USD, The package then shipped within the week, and when received there was nothing inside the box besides the paper filling and a note card. No samples, no product, nothing. I immediately called the perfume help line- and reported the issue and was told they would take it up with **** I said the package was undamged in every way- and that it had to be a manufacturing/packing error, and was told that a replacement would be sent. Weeks later I have called multiple times- being left on hold for hours or being told there is nothing that can happen. I just want my money back at this point, I dont know what else to do. When i attempted to contact the text line for help- i was immediately shut down and treated rudely. **** has stolen my money shamelessly. all I want is my money back or the product I bought so things do not have to escalate.

  Customer Answer

  Date: 12/30/2022

  Better Business Bureau:
  
  At this time, I have not been contacted by Christian Dior Perfumes, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  *************************