Complaints

This profile includes complaints for Christian Dior, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Christian Dior, Inc. has 23 locations, listed below.

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  Christian Dior, Inc.

  19 East 57th Street New York, NY 10022-2506

• 

  Christian Dior, Inc.

  105 Greene St New York, NY 10012-3859

• 

  Christian Dior

  216 Stockton St San Francisco, CA 94108-5303

• 

  Christian Dior, Inc.

  3500 Las Vegas Blvd S Las Vegas, NV 89109-8900

• 

  Christian Dior, Inc.

  3600 Las Vegas Blvd S Las Vegas, NV 89109-4303

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** order No. ********* Hi there,I placed order with **** online and one item was missing from my package and it took customer service 4 weeks to resolve that inquiry and I final received my refund. After that I returned an item back to **** for a straight and simple refund and the package arrived at the warehouse on Feb 3, 2023 tracking number is **************** and I've also provided signature of someone that received the package at the warehouse. I've called customer service multiple times and even spoke to Manager named ****. I was advised that they are waiting on operational team to resolve the inquiry since Feb 6th and I have called every day and **************** representative are not providing me with any updates including the manager (****). This completely unacceptable every time I call it seems like the agents want to get off the phone but no one is resolving my issue. I've legit been scammed by **** because they 1. did not send me an item that I paid for 2. when I returned the product (that I did receive) now **** does not want to refund me the funds for that and also kept both of the products. This is ridiculous and I am disgusted with the customer service I have received and I really hope **** can invest in training their employees better instead of scamming customers for their money and hopefully use that money towards training and hiring better staff.

• Initial Complaint

  Date:02/09/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 5. 2023, I made a purchase thru the phone with **** (Assoc ******) from Dior Boutique of the **** ***** *** Store. The purchase was a handbag and a scarf with total amount *******USD, receipt number *****************************. (receipt attached) The purchase was guaranteed a next day shipping with signature thru FEDEX.***** package (tracking number ************)was managed to be delived on Jan6.However it was never arrives at my property. ***** tracking showed that the package was delivered 16:09, but there was only a ***** van happened to appear in front of my property at 16:18, and left on 16:21, with no one ever left the van. I even went to the van to ask if there was a package for me but the driver replied no. My Ring video recorded these situations above. Another important point is that, since it was a signature delivery, the package was signed by ********, who is not anyone i have known of. Without receiving my package, I contacted the ** **** to claim the case on Jan6. And the only deliver could contact ***** and claim as well. I received a phone call from ***** on Jan 11, saying my package was lost. They sent it to another place. ***** even went to the property, but the receiver would not give it back (phone call recorded by *****.) I am sorry to say, but this has been an unpleasant experience of purchase to me. I am unsatisfied with the result of the claim. I paid almost $6000 for the items that I have never received. The package has never arrived at my property. As a signature delivery, it was not signed by me nor anyone from my family, and I got denied again and again. I believe **** and **** as the deliver should be responsible for the delivery and it's their responsibily to secure the package as well. I have attached the receipt and all the commucations with the sale associate who is in charge of my case.

  Business Response

  Date: 02/09/2023

  Dear *********,

  I am pleased to confirm that your message regarding your purchase from the ************* Dior boutique has been received. I am so sorry to hear that you have not received your beautiful Medium Lady ****** Bag and Dior Jardin Magique Mitzah Scarf.

  At this time, I would like to confirm that your request has been forwarded directly to the ************* Dior boutique team. While we are able to view boutique purchases, our team is only able to provide direct assistance on Dior.com orders.
  
  Please allow the boutique ***** hours to reach out with further information.
  
  Should you have any questions, we invite you to contact our ********************* at ************** (****) Monday-Saturday 10am-10pm EST; Sunday 11am-7pm EST.

  Sincerely,
  
  Christian Dior Couture
  
  
  

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a jacket, sneakers, a sweater, and a shirt from Dior. I've received emails and updates saying that the package was delivered but I never received anything. I tried contacting them but they are refusing to start an investigation with *** without a police report and refusing to refund me for the missing items.

  Business Response

  Date: 02/07/2023

  Dear *********************,

  I am pleased to confirm that we have received your message regarding the delivery of your recent Dior.com order ********** for the Dior Oblique Down Jacket, 'CD Icon' ******** 'CD Icon' Hooded Sweatshirt, and B30 Sneakers. I am so sorry to hear that you have yet to receive your order.
  
  Our protocol for non-receipt of any online orders would be to launch an investigation with **** as well as our own internal investigation, so that we may find the cause of the delivery issue and offer an appropriate resolution. Please note that *** requires a police report to initiate this investigation. 
  
  Additionally, after performing our internal investigation we discovered that you have opened a chargeback with your financial institution. Open chargeback disputes affect our ability to directly assist. Once a chargeback dispute has been opened with your financial institution, the dispute resolution process is handled with our finance department and your bank directly.
  
  I would like to invite you to correspond with your bank directly on the progress of your open chargeback dispute. Kindly note that open chargeback disputes can take up to 90 days to be resolved. The House will not be able to further support your *** investigation and will not be able to refund your order.
  
  Should you have any further questions or would like any clarification, we invite you to contact us directly at ************** (****) Monday-Saturday 10am-10pm EST; Sunday 11am-7pm EST
  
  Sincerely,

  Christian Dior Couture

  Customer Answer

  Date: 10/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Hi, 
  This is a follow up to complaint #******** with more information. I have attached a police report.  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 10/23/2023

  Dear *********************,

  Thank you for your response regarding your recent online order #***********
  
  At this time, I regret to inform you that the House of Dior will not be able to further support your *** investigation as tracking details are no longer visible after 120 days. Kindly note as stated on 2/7/2023 the House has received a chargeback concerning this order.
   
  Once a chargeback dispute has been opened with your financial institution, the dispute resolution process is handled exclusively by our ****************** and your bank. I therefore invite you to correspond with your bank directly on the progress of your open chargeback dispute.

  Should you have any further questions or would like any clarification, we invite you to contact us directly at 1-800-929-DIOR (****) Monday-Saturday 10am-10pm EST; Sunday 11am-7pm EST
  
  Sincerely,

  Christian Dior Couture

• Initial Complaint

  Date:01/30/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order number ******** Returned during return period. *** tracking ****************** shows delivered to Dior on 1/23/23, however I am still waiting for my refund.

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ********
  
  
  
   
  
  

• Initial Complaint

  Date:01/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped into the Dior Womens store at ***************** on 1/18. I arrived to the store at around 7pm. There were maybe about two other customers inside. The security man, at the door, advised us it would be wait. Since it was so empty at the mall, I decided to leave and come back in about 15 minutes to see if there would be no line. We came back and there was only one customer at the store at this time. The security guard looked at us again and told us it would be a 3 minute wait. I decided that would be no problem. We had been waiting at the store for almost ten minutes at this point, with literally one sales person who was busy, and no one else in the store. These two women come up to the security guard and ask if ***** is inside and working. ***** then comes out and lets them in the store. We are still waiting in line and were obviously there before them. I understand if this was someone they were working with previously, but it was obvious that she was clearly not busy so why are we still not being let inside? At this point, I felt very frustrated that I felt like we were being discriminated against because we were "dressed down". Then, another salesperson came outside to the security guard and told him if another lady in blue came by, to let her in immediately. At this point, it became obvious that there were several sales people inside not doing anything but not wanting to help us. It was about 7:20pm at this point and three people in the store in total. I asked the security guard at this point if we could just go inside and look around? He said "No, I need permission from the store". I have never felt more profiled in my life. So just because I'm not dressed up I can't even step foot in your store? I am extremely disappointed in the service I have received from Dior and feel I would never want to give them a dollar again in my life. You cannot deny people entry into your store based upon what they looked like.

  Business Response

  Date: 01/19/2023

  Dear *********************,

  I am pleased to confirm that your message regarding your visit to the ***************** Dior boutique has been received. I am so sorry to hear of your negative experience. It is never the intention of the House of Dior to provide anything but an optimal shopping event, both in store and online. 

  I do see that you have contacted our ********************* on 1/19/2023 via our live-chat communication and have requested an outreach from the ***************** boutique regarding your encounter. At this time, I would like to confirm that I have escalated the communication and have also contacted the leadership team of the boutique to inform them of your experience. I have also requested them to contact you directly so that we may find an adequate resolution.

  Please allow the boutique ***** hours to reach out with further information.
  
  Should you have any questions, we invite you to contact our ********************* at ************** *****) Monday-Saturday 10am-10pm EST; Sunday 11am-7pm EST.
  
  Sincerely,
  
  Christian Dior Couture

• Initial Complaint

  Date:01/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered (2) Dior Addict ************ (Color Awakening 001 Pink) and (1) Dior Addict ************ (Color Awakening 015 Cherry). Package arrived and only included 1 of my pink glow oils. I tried to contact **** via email (01/03/2023) and have been waiting for over two weeks without a response. I called and was never able to talk to anyone about this as well. The order number for this was ********. I've wanted to give this as a Christmas present and feel Dior should have some sort of customer service to handle things like this!Thanks,********

  Business Response

  Date: 01/19/2023

  Dear ***************************,
  
  I am pleased to confirm that we have received your message sent to the Christian Dior Couture ****** Services regarding your cosmetic order. I am so sorry to hear that you have not received your full order at this time. Although Christian Dior Couture and Parfums Christian Dior are both under the House of Dior, we function independently from one another.
  
  Furthermore, I am pleased to inform you that I have transferred your message to the Parfums Christian Dior ****** Services representatives, who will respond to your request as soon as possible. I also invite you to contact them directly via:
  
  Telephone: ************
  E-mail: *************************
  
  Should you have any further questions, please do not hesitate to reach out.
  
  Sincerely,
  
  Christian Dior Couture

• Initial Complaint

  Date:01/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipping item marked as delivered but it was not. Never received my package.Unable to connect to any customer service from them.

  Business Response

  Date: 01/18/2023

  Dear ***********************, 

  I am pleased to confirm that your inquiry regarding the delivery status for your ******** order ********** has been received. I am so sorry to hear that you have not received your beautiful Dior Jardin Magique Mitzah Scarf.

  I researched your case and I saw that you recently spoke with an advisor at our ********************* on 1/15/2023 regarding the delivery status. As the advisor explained, we are happy to assist in opening an investigation to assist in the delivery issue. 

  Our protocol for non-receipt of any online orders would be to launch an investigation with **** so that we may find the cause of the delivery issue, as well as offer an appropriate resolution. In order to begin this investigation, *** does require a Police Report, which we have requested from you by email on 1/15/2023 at 12:07 PM. Once you receive the Police Report from your local precinct, I invite you to forward it to us by responding to that email directly, so that we may initiate the *** investigation.

  Should you have any further questions, I invite you to contact our ********************* at ************** (****) Monday-Saturday 10am-10pm EST; Sunday 11am-7pm EST.

  Sincerely,

  Christian Dior Couture 

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two orders with DIOR that is done early in December ************************* and ID ******** where i ve been in numerous call with customer service for 2 defective/damage product where i cant get my money back. They are using same time waste technique within each call and promising a case to be resolve but nothing happens.

  Business Response

  Date: 01/17/2023

  Dear *****************************,
  
  I am pleased to confirm that we have received your message sent to the Christian Dior Couture ****** Services regarding your perfume order. I am so sorry to hear that you have not received your order at this time. Although Christian Dior Couture and Parfums Christian Dior are both under the House of Dior, we function independently from one another.
  
  Furthermore, I am pleased to inform you that I have transferred your message to the Parfums Christian Dior ****** Services representatives, who will respond to your request as soon as possible. I also invite you to contact them directly via:
  
  Telephone: ************
  E-mail: *************************
  
  Should you have any further questions, please do not hesitate to reach out.
  
  Sincerely,
  
  Christian Dior Couture

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order with Dior Parfums on Dec 9, 2022. I ordered a gift box that included two nail polishes, soap, cuticle cream, and cuticle serum and then purchased an additional nail polish on the side. My order number is ********. I have made several attempts to contact **** since December 28. The issue with the order is that for the gift box, I received two nail lacquers in the shade Mystic when I actually ordered one nail lacquer in Mystic and the other in the shade Cosmic. I have made several attempts to contact **** since December 28. I've sent two emails as well as tried to chat with one of their online beauty advisors. The page always says they're busy, but on January 17, 2023, I was finally able to open a chat with them. I typed in my order number as well as the issue and just a few moments later, they kicked me out of the chat and the page said all the beauty advisors were busy.At this point, it really feels like **** is trying to scam me. It's a $30 nail polish. To me, that's a lot, but to a multi-million dollar company, that's nothing. I just want the correct nail polish. I don't even understand why they wouldn't replace it or actually even send me the correct item in the first place- it's literally in stock on their site.

• Initial Complaint

  Date:01/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Looking at bbb complaints about company dior, this seems to be there MO. My story is the same just a different book. Dec 19 I made purchase for silk shirt 12/21 excited I received product, tried it on but to tight on my arms, didn't fit. Placed back in the original package , note NO TAG removed or COLONGE was sprayed .Requested return following day. They received product 12/27 I'm waiting for refund . So I called 1/9 to find out my refund was cancelled. The reason given tag was removed and smelled like cologne as if it was used I have never had this happen to me such a reputable luxury brand would go so low for profit. My experience with dior has caused me anxiety and the dis honesty of this company lead me to filing a complaint in hopes it reaches out to others and dior fixes this internal problem they have. I feel insulted and scammed

  Business Response

  Date: 01/27/2023

  I am pleased to inform you that I have received your message regarding your returned order **********  for the Dior Oblique Short-Sleeved Shirt.

  
  Your order was received at our distribution center on Tuesday, December 27 at 11:25 A.M.  When assessed by our experts it was determined it could not be accepted as the return tag had been removed. After further communication between yourself and the Christian Dior Couture Team it had been determined that the order would be accepted for second assessment. However, I wish you inform you we have received a chargeback concerning this order. Open chargeback disputes affect our ability to directly assist.

  Once a chargeback dispute has been opened with your financial institution, the dispute resolution process is handled by our finance department and your bank directly. I therefore invite you to correspond with your bank directly on the progress of your open chargeback dispute.
   We remain available should you have any further questions. 

  
   Sincerely yours,

   Christian Dior Couture

  
  ************** ******
  *************** ********* **** ****** ******** ***

  Customer Answer

  Date: 01/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   while doing research source- trustpilot your company is known for this behavior and seeing false accusation and fraud that your expert checked the product are the ones doing fraudulent activity. i feel insulted , cheated and SCAMMED and hopefully your company finds its flaws within your organization and get it fixed. you guys are doing wrong to thousands of people. i am just another victim and so yes i made a dispute and will continue to fight these false claims . shirt never fitted my arms! i NEVER removed tags ! i Never Worn! did not fit in so return label requested next day of receiving purchase. THE PRODUCT WAS RETURNED THE WAY I RECIEVED ! i can tell nothing will come from this. though i will be building a case and blast blogs to educate people my experience with Dior i have  never had this issue in my LIFE and take it as a ****** learned FORSURE.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************