Complaints

This profile includes complaints for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SeatGeek

  902 Broadway FLR 10 New York, NY 10010

• 

  SeatGeek

  400 Lafayette Street, 4th Floor New York, NY 10003-6900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased concert tickets on Seatgeek in March for an April 1st concert. The tickets said they were returnable until 3/29 - no specific time was listed, just 3/29. When I went to "return" the tickets on 3/29 around 9pm that night, the "return" option was gone. I reached out to the agent who said there was an actual time expiry on the return and I had passed that specific time, which as ~72 hours prior to the event. However, a specific time was NEVER listed, it only said 3/29, which means you have until 3/29 at 11:59PM to cancel tickets. If it has a specific time expiration, it should have been listed next to the date. Extremely misleading information and the agent I worked with was not accommodating. Also, this is separate from the fact that I bought another set of tickets (2) to go with this purchase that I have not received! So, it makes these tickets useful (which is why I wanted to return them) since I only have 2 tickets for a group of 4! This an unreliable company with terrible customer service.

  Business Response

  Date: 04/21/2023

  Hi ********,
   
  When purchasing a ticket via SeatGeek, if it is SWAPS Eligible, the page will read "Returnable until (date and time that is 72 hours prior to event.)" If you click on the question mark pertaining to this, it will read: "Return your tickets for no cost anytime up to 72 hours before your event. No questions asked. Return these tickets anytime up to 72 hours before the event starts and we'll give you a one time use promo code for the full amount of your order to use on a future event on SeatGeek. No added fee. No questions asked."  
   
  Since the show you were attending was at 7:30 PM EST and you attempted to do the return at 9:00 PM EST, it was past the 72 hour *****  Once this window has passed, the Swap return is no longer eligible and no tickets can be returned nor promo code provided.   However you are always able to list your tickets for sale to try to recoup your money spent.
   
  The second set of tickets that you purchased for the event were successfully delivered to you more than 24 hours before the show.
   
  We consider this matter resolved.  Should you have any further questions, please reach out to ***************************** and we would be happy to help!
   
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets through seetgeek on Nov 17 2022 for a concert on 3/31 2023. Tickets for the event were not released right away, and every time I called, they told me that tickets for my event would be delivered ***** hours prior to the event. On 3/29, I called seatgeek to ask why i hadnt received my tickets yet. They told me the purchase never went through. I have credit card statements showing the charge from seatgeek on 11/17 and they refuse to give me the tickets or refund me the money. Not to mention the event was out of town, so I had to take time off work and pay for flights, and lodging. I will not add my credit card statement due to privacy reasons but I have shared it with seatgeek customer service and they still refuse to give me my tickets or refund me. They stole my money and will not give me my tickets.

  Business Response

  Date: 04/21/2023

  Hi there,
   
  We are looking into this further for the customer and will be reaching out to the customer directly with a resolution.
   
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  Date:03/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tickets from this vendor and paid. I did not receive the tickets. I followed up 3 times to determine the status. They assured me the tickets were sent and I should check my spam filter. Then, they suggested that I was required to access the tickets through an unrelated team site on *******. Then, it was suggested they were in my Ticketmaster account. They were not on either. I requested that the tickets be cancelled on two separate occasions because I felt like I was being scammed. Instead of refunding my money, they sent the tickets to me less than 20 hours before the event after I had requested cancellation.

  Business Response

  Date: 04/21/2023

  Hi *******,
   
  The *** tickets were delivered about 24 hours before the game.  This is common practice for many *** games.  The barcodes are not released until closer to the game to ensure the security of the tickets.  Since these tickets were delivered successfully to your SeatGeek account before the game, no refund is available.  These tickets were unable to be canceled as you requested either as they were all sales final on SeatGeek.
   
  We consider this matter resolved.  If you have any further questions, please reach out to *****************************.
   
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  The response does not represent what actually transpired. Three days before the event, on March 27, 2023, I was falsely informed by the SeatGeek representative that the tickets had already been transferred to me as reflected in the following email:
  

  ******* **********
  *** *** ***** ***** ** ***
  ***** ********
   
  **** **** **** ** * ********* ***** ********* ****  ****** *** *** ***** ******** ******* ** *** ************** ******* *** **** ****** ** ***** ******* ** *********** * **** ****** ** *** *** **** **** *** ****** ******* *********** **** ****** ** **** ********
   
  ** *** **** *** ********* **** **** ** ***** ** **** *** * **** ** **** ***** ** ****** ****** ****
   
  *****
  **** ** ********
  
  * *** ********** ** ***** ** **** ******* * *** ** *** ** ******* *** **** ********* ***** * *** ********** ** *** **** * ************* ******* ** ******* ****** ** ******* ******* *** ******* **** ******** *** *** ************ *** ******** ********
  
  ******* **********
  *** *** ***** **** ** ***
  ** ******** 
   
  ****** *** ******** *** ***** **** *** ********
   
  ********* *** *** ************** ** ******** * ** **** ** **** *** **** **** **** *** *** ** ***** **** ******** **** ****** ***** ******
   
  ******* ** ** ******************************************************
   
  ******** *** ** ** **** ***** ******* ********** **** **** ******** ********
   
  ****** ** ** ** ******* *** ***** *** **** ***** **** ********
   
  
  ** *** **** *** ********* **** **** ** ***** ** **** *** * **** ** **** ***** ** ****** ****** ****
   
   
  *** *** *****
  **** ** ********
  
  * ******* ** ******* ****** * *** *** ***** *** ***** **** ** ******* ***** ******* ***** *** ************** ********* **** * ****** ***** ** ************ ******* *** *** ********
  
  ******* **********
  *** *** ***** **** ** ***
  ** ******** 
   
  ****** *** ******** ****
   
  ********* *** *** ************** ** ******** * ** **** ** **** *** **** **** **** *** *** ** ***** **** *******
   
  ***** *** **** ******* ***** *** *** ***** **** ******* ***** *** ******* ******* **** **** ****** **** **** ******* *********** *** ******* ** **** ******** 
  ** *** ****************************************************** ** *** ******** ***** *** **** ** *** *** ** ** **** ******* ***************************** *** ****** ***** **** ***** ******* **** ********** **** **** ******** ******** 
   
  **** ** ****** ** *** **** *** ********* **** **** ** ***** ** **** *** * **** ** **** ***** ** ****** ****** ****
   
  *** *** *****
  **** ** ********
  

  I did so and there were no tickets there either. In light of the fact that it appeared that I was being scammed as SeatGeek claimed I had received tickets which I clearly had not, I requested cancellation of the transaction. In response, the representative requested confirmation that my ticketmaster account did not contain the tickets:

  ******* **********
  *** *** ***** **** ** ***
  ** ******** 
   
  ****** *** ******** ****
   
  ********* *** *** ************** ** ******** * ** **** ** **** *** **** **** **** *** *** ** ***** **** *******
   
  ***** *** **** **  *** *** **** **** ******  **** ****** ****** **** **** ******* ** ***** *** ****** 
   
  **** ** ** ***************************** *** ** ****  ***** ******* ********** **** ********* 
  ** ** *** ********** ******** ***** *** 
   
  ** *** **** *** ********* **** **** ** ***** ** **** *** * **** ** **** ***** ** ****** ****** ****
   
  *** *** *****
  **** ** ********

  I sent a screenshot of my ticketmaster account and received no further response.

  The following day, I requested an update on the requested cancellation using the SeatGeek app. I was informed that the representative would have to "escalate" my request and that a response would be received "through the day." I did not receive a response.

  Twenty-fours (24) before the game was scheduled to take place, I had no tickets and no response from SeatGeek. I purchased tickets from a different vendor which I received immediately. Less than 20 hours before the game was originally scheduled to start and after I had requested cancellation twice, SeatGeek sent the tickets to this event and would not honor my request for a refund. The response, indicating that this circumstance was created by the ****** releasing the tickets late, is without merit and certainly does not explain why the SeatGeek representative repeatedly suggested that I had already received these tickets. 
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

  Business Response

  Date: 05/04/2023

  Hi *******
  
  After reviewing your order information we were able to confirm that on 3/27/2023 a member of our team reached out to the seller of you order to request immediate fulfillment of your tickets, which was completed from the ****** system. Due to policy set by the *** your tickets barcodes were not released until 24 hours before the day of your game, which is common practice in an effort to ensure your tickets security. Since these tickets were delivered successfully to your SeatGeek account before the game, no refund is available as our responsibility as a marketplace was met. 
  
  We consider this matter resolved.  If you have any further questions, please reach out to *****************************.
  
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

   

  As demonstrated by the information provided, your customer service representatives, on two separate occasions, reported that the order had been fulfilled and these tickets had been delivered to me. They did not indicate that they would be forthcoming due to some *** policy. Furthermore, that explanation is questionable considering the tickets I purchased to replace these tickets were delivered immediately. 
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *************************
  
  
  
  
   
  

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 6 tickets to WizKid Wizkid - More Love, Less Ego Tour via Seatgeek for the price of $567.60. The concert has been "postponed," but even after multiple inquiries, no reschedule date has been confirmed by seatgeek customer service. I am no longer able to attend any future dates of this event. I did not receive what i paid for (tickets to a March 14 2023 show) therefore I am requesting a full refund of the $567.60 paid. After multiple inquiries, Seatgeek has offered no resolution to my issue. Multiple complaints to the BBB about this fraudulent business practice and their irresponsible refund policies highlight that this is an intentful and systemic ploy that Seatgeek uses to hold onto money without giving customers what they paid for. Order Number ***********

  Business Response

  Date: 04/23/2023

  Hi 
  
  In regards to order *********** for Wizkid - More Love, Less Ego Tour, as SeatGeek is the official ticketing partner for the *************** we abide by the policies set by the venue. On March 3rd after this concert's status was updated to being postponed ***** was issued an email informing them of the following "Once new dates are announced a refund window will open for any patrons interested. All refunds should be requested at the original point of purchase. An email relaying the new concert date will be sent to all ticket holders." This refund window doesn't officially go into effect until after a new date has been announced and SeatGeek is simply following the policy set by the venue. 
  
  Moving forward we have had one of our agents reach out to ***** informing them that we have reached out to the *************** on their behalf for an expedited refund request. We hope this will bring a satisfactory resolution as we may be able to complete their refund request; however if *************** does not approve of this refund request then ***** will need to continue to wait for the refund window to officially open.
  
  Best
  Cx at SeatGeek

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have not received any type of refund or timeline for when I can expect a refund. When you do not get what you pay for at any other business, you are entitled to a refund - businesses do not hold your money for an indefinite amount of time. This is theft and fraud in its simplest form.

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  * ****
  
  
  
  
   
  

  Business Response

  Date: 05/04/2023

  Hi *****
  
  As SeatGeek is the official ticketing partner for *************** we abide by policies set by the venue and the promoters of their events. At this time *************** is not allowing refunds until a new date has been set for Wizkid - More Love, Less Ego Tour at which point you will be notified of this new rescheduled date along with your refund options. This is a policy set by the promoter for this concert and is not controlled by SeatGeek.  As a courtesy we already had one of our agents reach out to *************** on your behalf to request an expedited refund but they were informed that this refund policy cannot be overridden.
  
  Moving forward you will just need to wait for a new postponed date to be announced for this concert before a refund can be processed. 
  
  This matter has been considered resolved. If you have any questions or need assistance with another order please feel free to reach back out at *****************************
  
  Best
  Cx Team at SeatGeek

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 26th I purchased tickets to the **** Women's Final 4 Semi-final game on March 31. The tickets were purchased right after Iowa won their Elite8 game in an effort to secure the best deal ($459 all-in). We purchased 2 tickets in the upper level- almost the least expensive tickets available- because that's what we could afford. Upon placing the order, I was told the order was 'pending' approval from the ticket seller. No problem, I know how this works. 15 hours later I still hadn't heard anything, so I reached out to Seat Geek to see how long the seller has to confirm so I could start planning the trip and/or make alternative ticket plans ASAP (once they gave me my money, which they were still holding). During that chat, the ** rep sent me this direct quote (I have transcript): 'It appears that this order went through. You got nothing to worry about. Even though the purchase has not been confirmed, you will get this tickets.' Great, an official company representative confirmed I'm set! As a result, I stop looking for back-up ************** travel. Later in the day, I get an email that the order was cancelled. They tell me they'll refund me & 'just buy new tickets'. The problem is, there are no longer tickets in my price range. Further, when I call to speak to someone, they tell me their 'system had an error' so they didn't even notify the seller of my purchase until 15 hours after they took my money. They have admitted to two failures on their end, both of which have cost time. Time = money in a ticket business where prices vary based on inventory & demand. I am now left without tickets THEY confirmed I had...but with travel costs also incurred based on the info THEY gave me. They are blaming the seller & have stopped responding after promising a supervisor will call ASAP to discuss resolution. They have offered a $60 credit when it'd cost me $500+ MORE to get these tickets now. All I want is tickets comparable to the ones they already confirmed. Deceptive.

  Business Response

  Date: 04/12/2023

  Hello,
  
  In regards to order ***********, typically when an order is in a pending status it is normal that the order is updated to being confirmed shortly after the order is placed. In the original conversation the working agent who was speaking with ****** stated the following in addition to the aforementioned "Even though the purchase has not been confirmed, you will get this tickets",  "Even though the purchase has not been confirm you will get the tickets. I will contact the seller to have the order confirmed as soon as possible." Although we understand how this may have been misleading due to the vernacular spoken by the original agent where they originally assured ****** she would be receiving her tickets in the first half of the statement, it was stated that our team would need to confirm the order with the seller. Ultimately this information was then corrected by the follow up agent who informed ****** of their order's rejected status.  As SeatGeek is a strictly a marketplace connecting buyers with sellers we were unable to provide replacement tickets as this situation does not fall under our replacement policy. As we understand how frustrating this experience has been for ****** we are having one of our agents reach out with an offer that we hope she will find satisfactory in resolving this issue. 

  Thank you 
  Cx at SeatGeek

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of Transaction: Mon, Feb 27, 2023 @ 11:09pm - Amount: $727.22 - Order ID: *********** - Business Commitment:SeatGeek advertised/committed to providing concert tickets for seats located in section GA1 Row GA9. - Venue: *********** of ************ - Event Date: Sunday, March 26th, 2023 - Dispute: I purchased tickets for seats located in row 9 of the concert. Once at the venue, other consumers and venue employees informed that it was a venue that did not have any seats and they let you STAND where you could. If I moved out of my spot to use the restroom or purchase a drink, I lost my spot and had to find another. Based on what venue employees told me, the event was on a first come first serve basis and there were no assigned seating other than those on the balcony floor which were considered "VIP" but cost an additional price. SeatGeek advertised tickets for seats that did not exist at an over-inflated price compared to Ticketmaster and Live Nation. I understand each sells tickets at their own price but I paid for an advertised item and did not get what was advertised. Therefore, false advertisement. I have made multiple attempts to get this resolved as soon as I found out about this issue which was immediately after walking into the venue the day of the event. I have spoken with multiple chat representatives because I kept getting disconnected. If you need to contact the venue to confirm this, please reach out to *************** in ************ at ************** which is located at ****************************************************************. Venue can confirm there are no assigned seats.Attached documents include the following:- Proof of purchase - SeatGeek Email with section assignment - Copy of tickets - Image of where I was located inside the venue - Proof of Live Nation ticket price for comparison - Proof of Ticketmaster ticket price for comparison - SeatGeek Buyer Guarantee - SeatGeek Terms of Use - Copy of conversations with chat representatives

  Business Response

  Date: 04/12/2023

  Hello,
  
  After reviewing ***** order information for order *********** -***** Os, we were able to confirm that this listing was in fact advertised as General Admission and was not advertise as seated tickets. This information was made readily available to *** in their order confirmation email where it specified their order as tickets in Section GA1 Row GA9. ** is an industry standard to describe General Admission, which typically results in standing room only tickets. Additionally although we understand that *** feels that his order was overvalued due to the tickets received as SeatGeek is a secondary marketplace we do not set the prices of our listings but rather leave that to the responsibility of our partner brokers who set the value of their tickets when they list them for sale. Ultimately as this order was fulfilled as described and *** confirmed to attending the event this order would still fall under our all sales final policy. Moving forward we have had one of our agents reach out to *** with an offer we hope they find satisfactory in hopes that we can resolve this issue. 
  
  Best
  Cx at SeatGeek 

  Customer Answer

  Date: 04/12/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business is attempting define a term that was not stipulated on their advertisement after purchase and attendance of event.  Tickets were not advertised as general admission.  I have been issued a set number, section number, and row number which leads me and anyone else doing business through SeatGeek to believe that a seat will be assigned.  I have a documented medical condition that prevents me from standing for long periods of time.  For that reason, I would not purchase tickets that did not have seats assigned. SeatGeek has advertised tickets located in Section GA1 and row GA9.  If these were general admission tickets, they would not assign a section or row let alone seat numbers.  The venue did not have any sections, did not have any rows, and did not have ANY seats.  It was free standing and where you ended up, that's where you watched your event from.  If you moved to a different location, you would lose your spot. 

  I have been sold tickets to seats and did not get what I paid for.  At this point, I will be seeking legal advise.

  Thank you!

  *******************

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Customer Answer

  Date: 04/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  My complaint has not been resolved.  I have been denied the right to get a refund for an item that was paid for as advertised but did not get the product as advertised.  ****, with SeatGeek, sent me an email denying the fact that they assigned a section, row, and seat numbers.  SeatGeek is claiming they provided what I paid for and are pointing their finger at the "seller".  Apparently, there's another party I need to address this with when the are the face of the problem and now acting as if they aren't aware of the issue. They have advertised an item without knowing the venue did not offer seat.  Seats that I paid for but did not get.  They claim I have not provided proof when I clearly have and are offering a "$200 promo code".  What good does a code do for me if I WILL NEVER DO BUSINESS WITH SEATGEEK.  They are offering something so they can take more of my money.  This offer is just another false advertisement.  SeatGeek is advertising this promo code just to pull me into spending more money with them.  No way!!  

  Their total disregard for their consumers is unbelievably disgusting and I will not let it stand.  I need to make it clear.  THIS ISSUE HAS NOT BEEN RESOLVED!!

  
  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 05/04/2023

  Hi ***
  
  After reviewing your order information we have determined that your order was fulfilled as described. Your tickets were listed under the row and section description of **, which is an industry standard as an abbreviation for General Admission. General Admission describes a ticket that allows entry into an event but not does not guarantee a seat which is the type of ticket that were issued. This description was also provided to review prior to checkout as well as on your order confirmation and fulfillment emails. As your order was fulfilled as described, in a timely manner, and allowed you entry to your event this order will remain all sales final and cannot be refunded. 
  
  This matter is considered resolved. Our previous offer of a $200 promo code still stands and can be accepted at any time. If you have any questions or need assistance in regards to another order please feel free to reach back out at *****************************.
  
  Best
  Cx at SeatGeek

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $600 for 4 tickets to a Bucks Basketball game. SeatGeek said I would have them within ***** hours before the game. It is less than 24 hours before the game and I still dont have the tickets.

  Business Response

  Date: 04/12/2023

  Hi there, 
  
  One of our customer service representatives has reached out via email regarding your inquiry. As soon as you have a chance, please kindly respond to your email from ****************************** We look forward to coming to hearing back and resolving this issue with you. 
  
  Best wishes, 
  CX at SeatGeek

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 15, 2023 I bought tickets for The Cure concert at ************, scheduled for June 26. The ONLY reason I bought the tickets was because the information said that a refund option was available for the tickets "under SeatSwap". However, when purchasing the tickets, the screen did NOT define what that meant. When you click on the tickets, the count down under which you have to buy the tickets does NOT provide sufficient time to investigate SeatSwap to understand that SeatGeek means to only provide credit for a future purchase. That should be described as an exchange and NOT a refund. My order number is ***********, and the total cost for the order was $3400. I requested a refund within 24 hours after the original purchase. This is a misleading practice, and I intend to follow this complaint through until I receive a full refund on my credit card. A refund was misrepresented by SeatGeek and its sale pressure and tactics. *****************************

  Business Response

  Date: 04/08/2023

  Hi there,
  
  When purchasing a ticket via SeatGeek, if it is ***** Eligible, the page will read "Returnable until (date and time that is 72 hours prior to event.)" If you click on the question mark pertaining to this, it will read: "Return your tickets for no cost anytime up to 72 hours before your event. No questions asked. Return these tickets anytime up to 72 hours before the event starts and we'll give you a one time use promo code for the full amount of your order to use on a future event on SeatGeek. No added fee. No questions asked."
  
  After a ***** eligible ticket is purchased: As soon as the return option is clicked, it says "Return your tickets for credit to use on a future purchase."
   
  In both purchasing and after purchase, the ***** terms of service are available. If a customer would like to recoup their money back, we always advise resell as an option. We do find our ***** program as a convenient program for customers. SeatGeeks Swaps program is uniquely made for you to return your tickets in exchange for a Promo Credit, we wont be able to provide a cash refund for your order. In the future, we do advise to resell to recoup any cash if not wanting to take advantage of the **** program. 
  
  We consider this matter resolved. If you have any further questions, please reach out to us at ****************************** We will be glad to assist. 
  
  Best Wishes, 
  CX at SeatGeek
  

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased *********************** ticket for my daughter for Christmas and paid a very high price, $1412,95 per ticket for two total $2825.91.The tickets were purchased from Ticketmaster prior to *********************** stage dimensions. The tickets did not say they were obstructed view at all. Now the stage is released and the tickets are totally obstructed. I called Ticket master and the referred me to SeatGeeks. SeatGeeks responded to me they would try to assist me. After two failed attempts they will not refund my tickets or change the seats. This is unacceptable, why would you pay that kind of money for totally obstructed view? We would like our money back or new tickets that are the same value.

  Business Response

  Date: 04/20/2023

  Hi ******,
   
  The tickets purchased for the *********************** show did have a listing note that advised that the tickets were limited/obstructed view.  This was visible while looking at the listing and before making the purchase.  Since the tickets were delivered as ordered, this is all sales final and no refund is available.
   
  You are able to list the tickets for sale to try to recoup the money spent.
   
  We consider this matter resolved.  If you have any further questions, please reach out to *****************************.
   
  Best wishes,
  SeatGeek CX Team

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased a ticket to an athletic event on 3/26/2023 from seatgeek . when i went to retrieve my ticket from will call window they said ticketmaster had to send me a code or information to pick tickets up. could not contact anyone affiliated with ticketmaster or seatgeek to get ticket to enter the event. had to buy ticket from window to enter the event. Called seatgeek and was told i cant get money refunded unless i gave them $3 for a $100 rebate i qualified for, to which i declined. i only wanted the $213.73 for the ticket i never got. representative kept telling me if i didnt accept the rebate i could not get my refund.

  Business Response

  Date: 04/20/2023

  Hi *****,
   
  The ticket purchased for the **** Mens Basketball Tournament was delivered immediately after the purchase.  An email from SeatGeek was sent to the email address provided at the time of purchase with a ticket transfer link to accept the tickets via Ticketmaster.  This purchase was all sales final on SeatGeek and since it was successfully delivered immediately after purchase, we are unable to refund.
   
  We consider this matter resolved.  If you have any further questions, please reach out to *****************************.
   
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Ticket master was backed up and couldn't release my tickets due to its site being over whelmed with *********************** and was shut down the day I tried to get my ticket.  Site kept saying the ticket was there and sign in to retrieve.   Ticket Master didn't open.  Had to buy ticket at the gate instead.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 06/12/2023

  Hi *****
  
  After reviewing your latest outreach and previous interactions with our customer support we have gone ahead and had one of our tenured agents reach out to you with an offer we hope you find satisfactory. For further assistance or any questions please continue to work with this agent as they will provide a resolution to this matter. 
  
  We consider this matter resolved.  If you have any further questions, please reach out to ***************************** or work with the agent that has reached out.
  
  Thank you 
  CX at SeatGeek

  Customer Answer

  Date: 06/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   i do not want any further dealings with this company.   they should have put up front that don't refund any ticket sales.  if they are using 3rd parties to deliver tickets and the 3rd party fails to deliver then they need to go after that party for their loss.  i shouldn't have to loose my money becauce the 3rd party failed to deliver.

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************