Complaints

This profile includes complaints for SeatGeek's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

SeatGeek has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  SeatGeek

  902 Broadway FLR 10 New York, NY 10010

• 

  SeatGeek

  400 Lafayette Street, 4th Floor New York, NY 10003-6900

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/7, I browsed tickets to a concert I was considering attending. I was asked to create an account and enter card information for future purchases. I put some prospective ticket in a cart, but when I saw the final total before purchase, I decided against the purchase and exited the site without confirming purchase. I was later notified that the order was processed anyway and I was billed 556 dollars. I attempted to get a refund and was asked to return the tickets, which I did, and only then was told that I could not get a cash refund and only a credit to the site would be offered, and on a limited timeframe at that.

  Business Response

  Date: 05/02/2023

  Hello ********,
  
  There are a number of steps required in order to complete a purchase even with a card saved on file, including typing in the card's CVV/security code and clicking multiple times to complete a purchase. It is not possible for a purchase to occur without a customer specifically completing these tasks.
  
  Returned tickets under our Swaps program may only be returned for a Promo Credit. This is made clear upon checkout as well as when initiating the return, and I will link our Swaps FAQ below. The promo credit is available to use at your leisure.
  
  We consider this matter to be resolved. Please send any further inquiries to *****************************.
  
  Best wishes,
  SeatGeek CX Team
  
  Swaps FAQ: *************************************************************************************************************

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for ***** in ********** for May 13 from SeatGeek. The tickets were listed as regular tickets with no other indications that there were any restrictions. When I received the tickets, they were listed as *** accessible tickets. I am not someone who qualifies for *** seats. I would not have purchased the tickets if they were listed as *** seats. I called attempting to get a refund because what I purchased was not what I received. They refused to give me a refund and have requested further documentation which I have provided. They keep transferring me and escalating my concern but I am getting no where. I cannot use these *** tickets and have been deceived when purchasing them as regular tickets.

  Business Response

  Date: 04/23/2023

  Hi 
  
  In regards to order *********** for ***** with ******, after being informed of how the tickets are presented to the customer from the primary ticketing platform our team here at SeatGeek reached out to the seller of the order to reconfirm the seating type of the tickets. On April 8th the seller of the order reached out to the primary ticketing platform's customer support directly who confirmed that the seats are not *** despite how they are presented from the tickets page and are in fact standard seats. As the primary platform confirmed the seating type for these tickets as standard seating this order would fall under our all sales final policy as the tickets were fulfilled as described and will ***** the customer entry to their event. 
  
  Additionally upon closer inspection, order *********** is eligible to be returned through our Swaps program where in exchange for returning the tickets to SeatGeek the order can be refunded for credit worth the charges of the order in the form of a promo code. If the customer does not feel comfortable or confident in using these tickets they are still well within the window to return their order through Swaps at which point they can use their promo code towards a new set of tickets. 
  
  There is no further action needed for this order as the order is valid and the tickets will ***** the customer entry into their event for standard seating. If they would like to recoup the cost of their order we would need to advise resell or a Swaps return at which point they can purchase another set of tickets they feel comfortable with.
  
  Best
  Cx at SeatGeek

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/9/23, I purchased 2 tickets to see the San ************ on 4/3/23 at 6:40pm for $250.46. On 3/8/22, I was sent an email saying the tickets had been sent and to claim them, in order to save them to my Apple Wallet, which I did. The tickets saved with no barcode, but I was not concerned as it is stated on the SeatGeek website that the barcode will not appear until 24 hours before the game start. I flew to ********* to see the game and realized two hours before the game start that there was still no barcode on the e-tickets. It is written on the ****** website that a barcode on an e-ticket is required for entry into the stadium. I contacted SeatGeek at 4:23pm and customer service rep ***** acknowledged there should be a barcode and escalated the issue. ***** attempted to remedy the issue, re-sending separate links to the tickets that should have contained a barcode, but the links did not work. ***** called me and said he escalated the issue and assured me I would be provided a valid ticket, complete with a barcode, prior to the 6:40pm start of the game. I never received a reply from ***** until 7:16pm, after the game started, when ***** emailed and said "the tickets should work without a barcode" and refused to provide a refund, stating they were in fact valid, despite him attempting to provide me with a barcoded e-ticket the previous two hours.I have been emailing ***** back and forth, requesting a refund, as he and the entire customer service team were apparently unaware of how the tickets should work. I cannot confirm this though, as *****'s statement that the tickets were valid despite not having a barcode contradicts the SeatGeek e-ticket information on their website as well as the e-ticket requirements listed on the *** San ************ website. SeatGeek refuses to refund me and never acknowledged their customer service error. I was unable to get into the game using the tickets that I was sent.I have uploaded the entire email thread from SeatGeek.

  Business Response

  Date: 04/23/2023

  Hi,
  
  In regards to order *********** for ******************** at San ************* *****'s order was fulfilled on time through a specific ticket type that would have granted them entry into the event had they attempted to use the tickets provided. Given the information provide by the venue's support page we understand their hesitation on using these tickets and after reviewing *****'s experience with their order we have had one of our agents reach out with a resolution we hope they find satisfactory.
  
  Best
  Cx at SeatGeek

  Customer Answer

  Date: 04/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ************
  
  
  
   
  
  

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought refundable tickets for $315 for The Cure concert on SeatGeek. After I bought the tickets, I found out that apparently these tickets had not gone on sale yet, were not transferrable on sites like SeatGeek, and could not be sold at a higher price. The tickets I bought on SeatGeek violated all of these policies. According to the band, any ticket that violates those policies will not be accepted at the gate, making those tickets unusable and completely WORTHLESS. Because of this policy violation, SeatGeek apparently even removed the sale of all its Cure tickets from its website. I asked for a refund, but was given credit toward a promotion code for a future purchase, which I did not want. SeatGeek refused to refund my money directly to me. I did not ask for a swap, as they claimed, and saw nothing about a swap. I wanted a refund. I was told that the tickets were refundable when I bought them, and that is what I would like.Order #***********

  Business Response

  Date: 04/20/2023

  Hi there,
   
  I see that this matter was already resolved with our customer service team.  A 100% refund was issued in accordance with our Buyer Guarantee.
   
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 04/25/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 5th 2022 I purchased tickets through SeatGeek to see Iron Maiden in *******, ********** at the **************** on September 27th of 2022. On the day of the show I went to retrieve my tickets and they would not download. I immediately contacted seat geek who did not know what the problem was. The third party seller had said that the tickets were transferred. That *** or *** not have been true but regardless, I could not retrieve them. The SeatGeek rep suggested I show the phone with my seat numbers to a member of Live Nation (promoter) at the venue. I was told that without an electronic ticket I could not get in. After going back and forth with different reps, no one could figure the situation out and shortly before the start of the show they offered me a SeatGeek credit for a future show. That wasn't good enough to me because I was meeting a friend to go see The Iron Maiden show and I needed tickets. Those seats were now unavailable and the closest comparable seats were nearly $1,200. I felt I had no choice but to buy those which I did. I feel this was fraudulent on SeatGeek's part making me have to spend twice as much for tickets I already should have had. I asked them for a full refund for my tickets which they would not give me. I then asked for a more substantial credit due to the circumstances. After going back and forth through emails and finally talking to live reps, I was denied. I am now out around $1,800. I plan on filing a small claims civil suit, but I'm not sure how.I've uploaded some pictures of the purchase order and correspondence. I also uploaded a picture of The original seats that I bought which remained empty all night throughout the concert.

  Business Response

  Date: 05/12/2023

  Hi there,
  
  We have reached out to the customer to provide a resolution.
  
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 05/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution, although unsatisfactory to me,  has been resolved.  I would like my complaint to stay public as SeatGeek does not stand behind it's product and (in my experience) uses immoral business practices to coerce customers to pay more. I'm still out over $1100 that I should not have to spend.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:04/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to a concert through Seat Geek, and 1 separately for parking, for 4/8/23 that was rescheduled 3/9/24 ( 11 months later!!). I want a refund. I do not want a credit. My only choices are to sell them through their website, where my only method of payment choice is to provide my bank information, SS#, and DOB. That screams SCAM to me. They will not credit my original payment method, my **** card. I messaged with their help desk and it was suggested to sell them to someone I know. There are no addresses on any of my documents from Seat Geek so I just picked one from the drop-down menu. The ************ in ********* ** redirected me to Seat Geek when I purchased the tickets, and they were sent to me electronically by another party, *****************************. I am disgusted with Seat Geek and just want my money back.

  Business Response

  Date: 04/19/2023

  Hi ******,

  The only ticket purchased via SeatGeek was for parking. It looks like the other 2 tickets you have were transferred to you by someone else, but there is no order number related to it, so we would not be able to assist with those.

  We do not offer refunds for rescheduled events, and in addition if the event has not been cancelled, we cannot offer refunds either. Since the parking ticket has been transferred to you, we would suggest reselling the tickets in order to recoup your money back.

  We hope this provides clarity, and we consider this matter resolved. If you have any further questions, please reach out to us at *****************************.

  Best,

  CX Team at SeatGeek

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 12 2023 I purchased Big Time Rush tickets through SeatGeek. However, when I received the ticket transfer via Ticketmaster from the seller. The tickets seats did NOT match the ones listed on SeatGeeks website. After MANY attempts at trying to figure out how to contact SeatGeek, I finally found a way to text with customer service. The **** ******* ended up giving me two options: either keep the tickets and receive 50% refund or receive a 100% full refund. After explicitly verifying the full refund would be directly reinstated on my card, I opted to receive a full cash refund. The tickets I ended up receiving were twice as far back as they were placed on the seating map!Flash forward about one week, I had finally gotten the tickets to transfer to ************************************ something the service rep told me to do in order to receive my refund. (The seller had even withdrawn the tickets so had to re-transfer them). I received an automated email from ***** at SeatGeek saying the promo code was applied to my account. I told her this was not what I discussed with ******* but all I received from her was the same automated email response. I also attempted to email ****** with no luck.Last Friday 03/31/2023, I recontacted SeatGeek and spoke with ****** about my situation. He was helpful & said he would figure it out. Unfortunately, the internal team and higher *** at SeatGeek seem to not be reviewing my case as a whole. They said since I transferred the tickets via the swap program (?) I couldnt get a refund. But I was only following THEIR steps for a full refund. Im not sure what to do, I have all receipts, transcripts, and interactions recorded. I really just want my refund since I have no tickets now and was told this was the deal.

  Business Response

  Date: 04/19/2023

  Hi there,
  
  Since the return option was selected on SeatGeek rather than returning your tickets to ********************************** for a full 100% refund as discussed, you proceeded by using our SWAPS option by clicking the return option on SeatGeek which clearly says "Return your tickets for credit to use on a future purchase." 
  
  SeatGeeks Swaps program is uniquely made for you to return your tickets in exchange for a Promo Credit, we wont be able to provide a cash refund for your order.

  We consider this matter resolved. However, if you have any further questions, please reach out to ** at ******************************* We will be glad to assist. 

  Best Wishes,
  CX at SeatGeek

  Customer Answer

  Date: 04/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  As seen in documents provided, I never utilized the SeatGeek App nor Website to complete the ticket transfer. I followed the exact steps provided to be by a customer service representative. He told me, via email, to go the ticket service utilized (in this case TicketMaster) and transfer the tickets to *********************************** I have attached images of the steps I took on TicketMaster and transcripts of the conversation(s) with the customer service representative, *************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** **********
  
  
  
  
   
  

  Business Response

  Date: 05/04/2023

  Hi ***** 
  
  After reviewing your order and your interactions with our agents we were able to confirm that your order was indeed effected by an error for which you were offered a complete refund in exchange for a return of your order. The incorrect refund type that was issued stemmed from an already in process return through our Swaps program that was initiated prior to your cash refund offer that was provided on March 18th. 
  
  Moving forward we have had one of our agents reach out with a resolution we hope you find satisfactory. If you need any further assistance or have any further questions please reach back out to our team at ***************************** or respond to our agent and their newly provided offer. 
  
  Best
  Cx Team at SeatGeek

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased concert tickets for ******************* / *********************** in ******, ** for APRIL 8 -- the concert was cancelled due to performers health issues (covid outbreak). I was re-scheduled for 11 months later -- MAR 9, ****. Almost an entire year later -- and SEATGEEK will NOT refund my tickets. I am unable to attend on the **** date, nor do I want to wait that long.I will never use SEATGEEK again. the Other ticket retailers / vendors provide refunds if the event was cancelled or rescheduled for more than 60 days. THIS IS 11 MONTHS . . really ?

  Business Response

  Date: 04/19/2023

  Hi *******,

  
  We were unable to locate your order with the information provided. Please reach out to us directly at *********** for further assistance.

   

  Best Wishes,

  CX at SeatGeek

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 tickets from the seat geek website in December of 2022. They were for the New Edition concert on April 13, 2023 in ************.I have attached picture of the tickets I originally purchased which were section 118 row 8 !Now it is showing the seat geek gave me the wrong tickets away further from the stage in Section 106 Row 3 that I DId Not Purchase.I demand that seat geek give me back the original tickets I purchased . If these are not available for any reason via the vendor then I want seat geek to provide me with asap seats at the same distance or closer to The stage as prior in Section 118 Row 8 !!!

  Business Response

  Date: 04/19/2023

  Hi there,
  
  We see that this issue was taken care of directly with the customer on our end. We consider this matter resolved. 
  
  However, if you have any further questions, please reach out to us at ****************************** We will be glad to assist. 
  
  Best,
  CX Team at SeatGeek
  
  

• Initial Complaint

  Date:04/05/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 tickets to the *************** game for April 8th, 2023 in the amount of $86.85. The tickets were listed as ******************* SRO. When I received the tickets, they were GA SRO. These are 2 completely different types of tickets. The GA tickets I received do not give me access to the ******************* (I verified this with the ** Twins box office). The tickets were listed incorrectly. Per #3 on SeatGeeks Buyer Guarantee: The tickets you receive will be the same as those you ordered. Upon contacting seatgeek I was denied a refund, stating these tickets were marked as Standing Room Only. Your order reflects that as well. This statement is false. My ordered reflected ******************* SRO, and that is not what I received. And side note, after I contacted them about this, they changed all the listings for Budweiser Roof SRO to GA SRO, although still denying me a refund.

  Business Response

  Date: 04/26/2023

  Hi ********,
   
  Since these tickets were resold, no refund is able to be provided here.  However as a courtesy, we have added a $30 promo code to your SeatGeek account.  This can be used on a future purchase on SeatGeek.
   
  If you have any other questions, please reach out to *****************************.
   
  Best wishes,
  SeatGeek CX Team

  Customer Answer

  Date: 04/27/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************************