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Business Profile

Event Ticket Sales

Fever

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

This business has 1 alert

Complaints

This profile includes complaints for Fever's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fever has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Fever

      76 Greene St Fl 4 New York, NY 10012-4379

    • Fever

      2140 S DuPont Hwy Camden, DE 19934-1249

    • Feverup New Orleans

      1113 Chartres St New Orleans, LA 70116

    • Fever

      379 W Broadway Ste 344 New York, NY 10012-5121

    • Fever

      1601 Vine St Los Angeles, CA 90028-8806

    Customer Complaints Summary

    • 1,055 total complaints in the last 3 years.
    • 410 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/12/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pocketed my money for a concert I didnt get to due attend to COVID-19. Im severely sick and have a high fever. How am I supposed to schedule my illnesses, they basically pocketed my money and told me to basically show up, f*ck off, or find something else to do about it because I already have the money in my hand.

      Business Response

      Date: 04/14/2025

      Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At 20:00 22-Mar-25, me and my boy friend arrived at **************, ************* to join the Neon Blush paining experience event operated by Feverup (event started at 20:15), which I had paid USD96 for it. However, after waiting for 50 minutes, we were told we were not able to get in since they were massive overbooked. We did checked with them whats going on at around 20:30 and they said they would set up extra table, but at the end, they were not doing anything. I sent refund request to them afterwards but then they told me there was no refund but only voucher. Im not a US citizen and I had left ** already. How am I going to use those vouchers. Also, my whole evening was wasted and they had done nothing for compensation. I had been communicating with them regarding the refund in the past few weeks but they still rejected my request. Hence I would like to seek your assistance in getting in touch with Feverup and fulfilling my refund request

      Customer Answer

      Date: 04/07/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ***** ***



       

    • Initial Complaint

      Date:04/04/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/12, I purchsed tickets for 3/25/25. A week before our trip, I logged into fever app to try to find my ticket and realizing they had issued us tickets for 3/22. I contacted them and told us that we can not go on the 22 as this wasn't the day we had purchased tickets for. The first representative wrote this: As stated in our Terms of Use, our policy is that tickets cant be refunded, changed or modified. However, in this case, wed like to offer you an exchange voucher so you can buy a new date and/or time for the same experience. This voucher would have the same value as your initial ticket(s). Its our way of making exchanges, as we cant directly refund, change or modify your original ticket(s). You can check the available dates and time slots here: ******************************************* If this sounds good, here's what we need you to do: Please reply to this email as soon as possible to let us know you want the voucher. We need your written confirmation before the experience starts, as we can't cancel tickets for past experiences.Once we've got your confirmation, we'll cancel your old ticket(s), create the voucher and send you an explanation on how to use it. Please bear in mind that all the tickets associated with your purchase order will be canceled, including, if it were the case, transferred tickets.From the moment we send you the voucher, you'll have 60 days to use it to make the purchase in our app. Some things to keep in mind when using your voucher: If you would like to make a purchase that is more expensive than your original purchase, you're able to do so by simply paying the difference once you have applied your voucher. If the new price is lower, the remaining credit will be lost.Note that booking fees are excluded, as these are used to cover ticketing and processing expenses. I agreed and said let's proceed. Immediately, the next representative rejected this proposal even though I never purchased tickets for that day

      Business Response

      Date: 04/07/2025

      Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

    • Initial Complaint

      Date:04/04/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Fever Support Team,I am writing to formally address an ongoing issue with your Broadway ticketing service, which has now affected my plans multiple times over the past three months. Despite assurances that the issue has been escalated to your technical team, the problem persists, causing significant inconvenience and unnecessary expenses.Most recently, I purchased a Broadway ticket through your platform, received a confirmation email stating that my ticket was ready, and made the necessary travel arrangements. However, upon attempting to download the ticket, I was unable to do so, and my booking was ultimately canceled. While I appreciate the automatic refund for the ticket itself, this cancellation resulted in a financial loss of $147 for my round-trip train fare, which I would not have incurred had the ticketing issue been resolved as expected.Given the repeated nature of this problem and the financial burden it has placed on me, I am requesting reimbursement for my travel expenses. If Fever is unable to consistently provide Broadway tickets as advertised, I strongly urge the company to temporarily suspend ticket sales until the issue is fully resolved. It is surprising that a company of your scale has not been able to rectify this problem after three months, and I hope this matter is addressed with the urgency it deserves.Please let me know how I can proceed with submitting the necessary documentation for my reimbursement request. I look forward to your prompt response.

      Business Response

      Date: 04/07/2025

      Hello there. Thank you for bringing this to our attention. We have addressed this issue via our customer support team on. We look forward to hearing back from you. Regards,

      Customer Answer

      Date: 04/10/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      * *



       

    • Initial Complaint

      Date:03/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought four tickets to a show for February *******, The Van **** experience, through the app ,and the "FEVER" app didn't acknowledge my purchase, except to take my payment. I didn't receive a receipt or a barcode. I emailed, as they have no live service to help you. **************** was absolutely no help at all. They couldn't send me an email with an order number or any kind of receipt. Since they could not get the app to work, they advised me to repurchase the tickets and they would cancel my initial payment. I did this, but they refused to cancel my initial payment.

      Business Response

      Date: 04/01/2025

      We have addressed this specific case through our customer service ******** can contact your bank for more details
      Our customer service is available 24/7 to address any additional issues related to this purchase.

    • Initial Complaint

      Date:03/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an add on photo for titanic at my local city. When I got there the main person checking us in said we could get my photo at the end of the exhibit. When I went to get my photo they said I wasnt eligible due to my ticket being scanned at the beginning of the tour and they couldnt give me my photo. They said to contact fever for a refund. I contacted fever and they only offered a voucher to be used which had a timeline date on it. I did not receive the service/photo I paid for and only am asking for the add on refund price of $9.90 not a voucher as its already hard to get downtown to any events.

      Business Response

      Date: 04/01/2025

      Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

      Customer Answer

      Date: 04/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Fever replied back to me earlier today with a full refund for the photo add on. Thank you for your help! 

      Sincerely,

      ******* *****



       

    • Initial Complaint

      Date:03/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had previously attended a Fever concert event using ****** to pay for ticket. I received an email reservation for a concert I did not book. They told me it was made using a different profile but couldnt explain why they allowed a different profile to book an event under my profile. They also refused to cancel the booking and return the money even thought they were notified within a few hours of the booking. All they said was they needed a police report to do anything.

      Business Response

      Date: 04/01/2025

      Thank you for bringing this to our attention. We addressed this issue via our customer support team. We look forward to hearing back from you. Cheers.

    • Initial Complaint

      Date:03/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to formally file a complaint against Feverup regarding an issue of double charging for a booking fee on a ticket purchased through their app. Below are the details of the transaction:- Initial Purchase: On March 4, 2025, I purchased a ticket for **** **** Exhibition 'GOLDEN: The Moments via Feverups app. The total amount was $24 for the ticket price plus a booking fee of $3.16.- Date Change Transaction: On March 29, 2025, I changed the date of my ticket to another date. However, I was charged an additional booking fee of $3.16, despite having already paid this fee in my original transaction.According to the article published on Feverups official support website (************************************************************************************************************), the booking fee should not be charged again when changing the date of a ticket. The image within the article clearly indicates that the amount due for a date change should be $0.00.Since the booking fee was already included in my initial purchase, the additional charge on March 29 constitutes a double charge for the same service. This practice is not only unfair but also raises ethical and legal concerns, as it involves charging consumers twice for a single service.I have contacted Feverup regarding this issue but have not received any resolution for the additional charge. As a result, I am requesting the Better Business Bureaus assistance in addressing this matter and obtaining a refund of the duplicate booking fee charge of $3.16.I would greatly appreciate your assistance in resolving this issue. Sincerely,****** **

      Business Response

      Date: 04/01/2025

      Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

      Customer Answer

      Date: 04/05/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

      Thank you for your follow-up. I would like to inform you that I have not yet received the refund from the business. As such, Ill need to wait until the refund is officially posted to determine whether the issue has been fully resolved.

      I will provide an update when the transaction is reflected.

      Sincerely,
      ****** **

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.


      Sincerely,

      ****** **




       

      Business Response

      Date: 04/09/2025

      Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

    • Initial Complaint

      Date:03/27/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/28/25 I tried to purchase two tickets to a candle lit concert for Valentines Day. Unfortunately they could only sell me one. I called them right away that same day and explained that I need two tickets for my husband and I. They were not able to provide me with two tickets, only one. I asked for a refund. They have a scheme where they wont help resolve anything over the phone only by email. They say they will do the best to help, only to get an email saying they cant help me and that I am trying to get a refund for external reasons which is clearly not the case. I attached two emails I sent them proving it wasnt due to external reasons. I guess they expected me to go to a cancel lit concert by myself on valentines.

      Business Response

      Date: 04/01/2025

      We have addressed this specific case through our customer service ******** can contact your bank for more details
      Our customer service is available 24/7 to address any additional issues related to this purchase.

    • Initial Complaint

      Date:03/26/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ticket through Fever (Feverup ***********) and contacted their support in advance of the event to request a refund or credit due to a family medical emergency involving my younger brother. I made the request before the event date and time, and I was not asking for a refundonly a credit or rescheduling option.Fever repeatedly denied my request and stated that all sales are final, despite Section 4.4 of their Terms of Use, which says refund or exchange requests can be processed by Fever.Additionally, the no refund policy was not clearly shown at checkout, which I believe violates fair business practices.I am seeking a refund or Fever credit as a resolution. This was a good faith request made in advance for a legitimate and unavoidable emergency. Their complete refusal to help is unreasonable and potentially deceptive.

      Business Response

      Date: 04/01/2025

      Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

    Fever is NOT a BBB Accredited Business.

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