Complaints

This profile includes complaints for Fever's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fever has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fever

  76 Greene St Fl 4 New York, NY 10012-4379

• 

  FEVER

  625 W Adams St Chicago, IL 60661-3603

• 

  Fever

  13455 N Montebello Blvd. Montebello, CA 90640

• 

  Fever

  2140 S DuPont Hwy Camden, DE 19934-1249

• 

  Feverup New Orleans

  1113 Chartres St New Orleans, LA 70116

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets to an event advertised as ***** ****** A Forbidden Forest Experience "*******" for October 10th 2025. The address was listed as Ingleside IL which is obviously not *******. That should have been my first clue as to the false information included on this event/ticket broker. I purchased the tickets and then realized that we would not be able to attend for reasons out of our control. I checked the **** page of the event which blatantly states, "This experience allows for refunds and exchanges up to 48 hours prior booking." So I contact the business as instructed to on the **** page and then the ticket agent (FEVER) says the terms and conditions that are no where on my tickets state that they're conveniently non-refundable. After several emails back and forth with me showing them screenshots that their page clearly shows a refund policy, they ignore my evidence, cancel my tickets, and say I can use vouchers for a future date to the ***** ****** Event within 2 months. I do not want a future date, I need the refund. The tickets were not cheap or even affordable. This needs to be refunded as it clearly stated they could be on the event page itself. This is false advertising on several levels. Nor would they escalate my issue to upper management when requested.

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **** ********
  
  
  
   
  
  

• Initial Complaint

  Date:07/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 2024 was unable to attend an event due to illness. Canceled over a week in advance and they resold the tickets as the event was sold out. Was issued a voucher but no similar events in ******** to attend. Contacted customer service and received an email back to "come back to ** when this date have arrived AND a new event is available to go" no where does that say my voucher is not going to be valid anymore or that they are going to keep my money. Now emails are that it is expired and so sorry. Not willing to give me my voucher that I paid for. **************** is not helpful and does not respond to their own email they sent that it is available. I just want my voucher to purchase tickets since there is NOW an event scheduled I would want to attend.

  Business Response

  Date: 07/31/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for assisting in this matter. 
  
  Sincerely,
  
  ******* ******
  
  
  
   
  
  

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23, 2025, I purchased two adult tickets for ************: Journey to the ********* through Fever, scheduled for the following day. Due to an unexpected work obligation, I called Fever customer service on July 24 (prior to the scheduled event time) to request a time change to my tickets. I had checked Fevers website beforehand and confirmed that tickets for later times were still available that same day.The representative I spoke with assured me that I would receive an email with next steps to modify the booking. When no e-mail arrived, I followed up with a second call. A different representative apologized and said again that the e-mail would be sent. After further delay, I finally received the e-mail, but it merely stated that the tickets were non-modifiable and non-refundable, without offering any actionable next steps, as had been promised.I am frustrated that neither representative mentioned this strict policy during our conversations. Instead, I was made to wait for an e-mail that offered no solution. Since tickets were still being sold for later times on the same day, I do not understand why a time change to my tickets was not permitted.Fevers rigid policy, coupled with misleading customer service, suggests a lack of regard for customer ********************. Ideally, I would still like to use my tickets to attend the event on a different day. If this is not possible, I believe a full refund is a fair and appropriate resolution under the circumstances.

  Business Response

  Date: 07/30/2025

  Hello. Thank you for bringing this to our attention. We have addressed this issue via our customer support team. We look forward to hearing back from you. Regards,

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I see the exchange voucher in my Fever account and look forward to using it within the next 60 days, as advised, to purchase new tickets for the experience. Thank you for your assistance with this. 
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Covid and they are refusing to allow me to reschedule or issue a refund. They would rather put peoples lives at risk than allow me to go to the event at another time. In addition to scammers they are a risk to public health. My ticket number is ********. They need to make this right.

  Business Response

  Date: 07/28/2025

  Hello there,

  Thank you for bringing this to our attention. We have addressed this issue via our customer support team. We look forward to hearing back from you. Cheers.
  
  

  
  

  Customer Answer

  Date: 08/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended the Candlelight Concert in ***** expecting a magical and immersive experience what I got instead was a chaotic, poorly executed disaster. This event was completely misleading from start to finish.First of all, the venue was absolutely not suited for a concert of this kind. The seating was an unorganized mess crammed together with zero thought for comfort or visibility. Many guests had obstructed views, while others were seated so far back or off to the side that they might as well have not been there at all. It was clear the organizers prioritized ticket sales over guest *********************** make matters worse, the acoustics were horrendous. You could barely hear the music depending on where you sat an unforgivable flaw for an event centered around live performance. The audio was faint, muffled, and in some cases completely drowned out by ambient noise. This was NOT an immersive candlelit concert; it was more like listening to background music in a poorly lit warehouse.The marketing for this event promised elegance, ambiance, and a once-in-a-lifetime performance. Instead, it felt like a cheap knockoff a catfish experience at best. I genuinely feel scammed out of my money and time.

  Business Response

  Date: 07/28/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased four tickets for an experience through Fever. Two of those tickets included an optional add-on for the Bodies exhibit, costing an additional $25 each. However, Fevers system does not allow customers to purchase the add-on separately, which forced me to buy two extra tickets with the add-on that I did not need.I immediately contacted Fever to request a refund for the duplicate add-ons ($50 total), explaining that this was not a change of mind but an unintentional duplicate charge caused by the design of their booking system. Despite multiple attempts, Fever has refused to issue a refund to my original payment method, citing their all sales are final policy, even though this was not a standard cancellation request.Instead, they offered me a voucher for the same experience, which does not resolve the issue, as I have no use for additional tickets to the same event. Their refusal to address what is essentially a duplicate/unnecessary charge feels unfair and inconsistent with consumer protection principles regarding mistaken or forced duplicate purchases.

  Business Response

  Date: 07/28/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

• Initial Complaint

  Date:07/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking the price of a ticket and wanted to see what the total/final price would be (fees, tax, etc). For some reason, this purchased the ticket without any confirmation screen or any of the typical online purchasing checks. Within a few minutes, I emailed the company to explain the error and request a refund. In response, they only offered me a voucher good for 9 months instead of a refund, despite the accidental purchase. The company can and has issued refunds, but they are refusing to.Accidental purchase was today, 7/24/25

  Business Response

  Date: 07/28/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

• Initial Complaint

  Date:07/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked 2 tickets on 7/14/25 to a show at ********************** in ***********. The show is ***** ***** *** Speakeasy and booked it for 7/25/25, the 8 pm show. This was an anniversary gift to my wife,and thought it would be very different and a good time. I mentioned the show to her on Sunday 7/20/25, and she was very excited but wanted to change to the 6 pm show as we own a business and she would have to get up early the next day. I went on the Fever app and it showed that the 6pm show had tickets available and I was easily able to change the tickets with just a slight up charge. Then, on Tuesday 7/22/25, I received an email stating that "the seats you have reserved are no longer available due to a technical error." I reached out to them and they are just offering me a coupon for a future event. I have no intention to use this company again for tickets, and just want to be refunded, which they are refusing to do. This is extremely disappointing, irresponsible, and just very poor customer service. They should be put out of business for such shady practice. I have never had a company cancel tickets on me. It makes no sense.

  Business Response

  Date: 07/25/2025

  Hello, We have addressed this specific case through our customer service team. Do not hesitate to answer them to receive a solution. Our customer support is available 24/7 to address any further issues related to this purchase.
  
  

  Customer Answer

  Date: 07/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They have not issued a refund. I didn't cancel my tickets. They canceled on me and thus,  I should be refunded.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** *******
  
  
  
  
   
  

  Business Response

  Date: 07/28/2025

  Hello,

  We have addressed this specific case through our customer service team, they will contact you briefly. Our customer service is available 24/7 to address any additional issues related to this purchase.
  

  
  

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attended an event where the event rules were listed before purchase. It was a candlelight concert that said latecomers will not be seated, flash photos prohibited and you will not be allowed to leave seat during performance unless of emergency. Attached screenshot from website. All these rules were broken and allowed by the staff. Latecomers were seated as late as 20 minutes into the event, people were getting up constantly and banging the left exit door which was loud and flash photos and talking was constant. Several people complained and staff did nothing. The entire concert was ruined. We enjoyed maybe 10 minutes of an hour long show. The rest was constant distraction and disturbance. At one point the staff was arguing with a group of latecomers trying to seat them in the middle of a performance!!!!

  Business Response

  Date: 07/21/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

  Customer Answer

  Date: 07/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *** *****
  
  
  
   
  
  

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were sold tickets from Fever on July 11, 2025 at 4:21 PM for *****************************. We purchased 2 tickets, 1 adult and 1 child. When we went to use them, not even 5 minutes later, we were told that these tickets are not valid as the last time to come to enter the Basilica is 4:00 pm. I have since contacted Fever and they will not issue a refund, but they are also telling me that the Basilica was open until 4:30pm. I have showed them the hours on the official website, I have told them that we were told they are not valid, and their response was to block us from emailing them. I am concerned that we were scammed and Im concerned others will be scammed by this same thing.

  Business Response

  Date: 07/21/2025

  Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]
  My complaint will be resolved if the refund is returned to my banking account. This will take longer than 6 business days  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Business Response

  Date: 07/28/2025

  Hello,

  We have addressed this specific case through our customer service team. Do not hesitate to answer them to receive a solution. Our customer support is available 24/7 to address any further issues related to this purchase.