Business Profile

Event Ticket Sales

Fever

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Fever's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,056 total complaints in the last 3 years.
411 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/02/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was invited to a birthday event at ************* in *************************. I purchased tickets, as I thought I had needed tickets to go to the party. It was not clear that I did not need tickets as they had me wait in line with no assistance for 30+ min, even had the host wait in line. The person who booked the party had paid for multiple tickets not used and no one ever scanned my tickets or told us that we did not have to wait in line or that we did not need tickets for a birthday party. Fever Up did not send her any instructions on how to inform guests of what to do to attend a party, how to establish they were invited to the employees and there was no birthday party check in. I provided information to fever about the party & the lack of clarity in ticket purchase requirements. I also paid for photo services that were not even offered at the establishment. When I complained about the dilemma that I had faced they stated on the phone they'd escalate my issue & sent me a generic email stating it is non-refundable despite the fact me and my friend have grossly overpaid Bubble Planet because the lack of clarity on the procedures and the reliance upon the establishment on this third party ticket vendor that does not provide support that is specific to the issues experienced at the establishment. After explaining twice what occurred, they have only sent me generic emails not addressing any of the issues we experienced at the establishment.
Business Response
Date: 02/03/2025
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
Customer Answer
Date: 02/03/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. It is unfortunate it had to rise to this point to achieve the proper service to such problems.

Sincerely,

***** ****
Initial Complaint
Date:01/30/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was gifted 100 by my mother, as two 50 vouchers by my mother for feverup to book tickets to an event. I have been unable to use these as the platform prevents you for using more than one voucher in a purchase. With this in mind, it becomes impossible to spend the full amount of the gift vouchers unless your purchase exactly matches the need. In addition, the feeds they use to update ticket availability for events are dodgy, and do not update accurately, leading to different availability showing to what is on the event provider sites. I contacted Feverup and they repeatedly told me to wait and try later. As a result, I could not book even the events which I was trying to use the vouchers for, as a less desirable alternative to the original ********** main complaint is how Fever limits the payment options for the gift cards. This effectively forces you to lose money as you cannot spend your gift due to poor Web functionality. This is not made clear to well meaning purchasers before ********* secondary complaint is that, contrary to the claims on their webpage they do not provide an accurate service to book tickets for events, because their availability feeds are out of date or incorrect, which they confirmed to me over email chain with customer services. This is a waste of consumer time and prevents you from redeeming your gift cards.I contacted Feverup but had only unhelpful replies by their contact system about the ticket availability They repeatedly told me to try again later, and when I got tired of trying, they refused a refund.
Business Response
Date: 01/31/2025
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
Customer Answer
Date: 01/31/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

I am very happy for Fever to refund the amount to the original payment method, I.e. my mother's card.

The information the customer service representative states is correct but irrelevant, and does not do anything to address my complaint that the terms and conditions that you cannot spend more than one gift card in a single transaction is not visible to the purchaser clearly at the point of purchase, and thus I feel represents unfair practice on Fever's behalf, because the purchaser does not know this limitation.

My case is a clear one where this has led to me being able to use the full value of my vouchers for the gift I want to buy, and that the purchaser would have been unaware at the point of purchase.
It is this claim which I believe is against the consumer rights act, and which I intend to refer to the Ombudsman and have raised through formal channels.

Please can you consider this specific claim about misrepresentation, and therefore provide a refund (to the original payment method if that is what is available to you).

The availability feed may take time to update but is still showing incorrect and non matching availability several days after I found the issue and reported it, so I don't believe a lag in syncing of those feeds can be the cause. Regardless of cause, this means it is impossible for consumer who have gift cards to redeem them properly on the experiences you advertise as having live availability for.

Sincerely,

****** **********

Business Response
Date: 02/03/2025
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
Initial Complaint
Date:01/25/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The tickets were purchased Jan 17, 2025. For an 8 year birthday event **************.Paid $211.00 for 2 kids and 3 adults.They were to provide Bubble Planet: An Immersive Experience.The morning of the booking, the birthday girl woke up with a violent stomach flu. There was no way that we could take her. I immediately contacted ************************** via their website, to request either a refund or credit. The only way to reach them is through the website, as the phone number continiously hangs up when called. The ************************** support staff is simply providing canned resonses, and effectively ignored my requests. It feels as though they are hoping I will just give up. It feels a lot like a scam website, as as roads to lead a non-effective email address.I am very unhappy with their lack of support or refusal to find a solution whatsoever. Their marketing is suspiciously deceiving and I would like my money back. During the correspondence they also try to blaim the lack of willingness to help on the vendor, but they refuse to provide the vendors contact information, so I could try to work this out with the vendore.I have lost a total of $211 with no option to transfer to future time or refunds. This has to be one of the worst company I have ever dealt with and it's completely unreasonable.
Business Response
Date: 01/28/2025
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
Initial Complaint
Date:01/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The 'Immersive Van ***** is a digital light show and exhibition offered by the **************** ********************. The company has opened versions of the exhibit in several American cities, and uses Fever Up, an online ticketing marketplace, as its scheduling vendor. Fever Up is the subject of this complaint, stemming from an incident in January ******* the beginning of that month, I booked two tickets for the Atlanta exhibit of the ****************** Experience. I was scheduled to attend the exhibition of January 5 with a close friend. Of note, visiting the venue required more than an hour of travel time each way on her part. The day prior, Atlanta experienced uncharacteristically poor winter weather - namely, four inches of snowfall. I reached out to Fever Up to confirm that exhibit would remain open the following day. Its support team reassured me that no cancellation notice had been issued, but that it would contact me should changes become ************ notice of cancellation was sent. As such, I showed up to the exhibit at the appointed time (4 PM) with my friend. At that time, we were informed that the venue had 'closed early' due to recent weather. No notice of the same was posted on the websites of either Fever Up or the ****************** Experience. I immediately contacted Fever Up requesting either a refund or compensation - for example, tickets for a later date. Its support team gave ****, unhelpful responses, and effectively ignored my requests. This back-and-forth correspondence continued for almost two weeks (over 10 business days). Throughout the entire process, it felt as though the company was hoping that I would simply give up.Ultimately, I have concluded that Fever Up is either malicious, incompetent, or both. I have abandoned outreach to Fever Up, and am instead seeking a refund through my payment processor. This has been among my worst experiences as a customer, and I strongly caution others from using or doing business with Fever Up.
Business Response
Date: 01/22/2025
Hello. Thank you for bringing this to our attention. We have addressed this specific case through our customer service team and checked that its met a favorable resolution. Our customer support is available 24/7 to address any further issues related to this purchase. Regards,
Customer Answer
Date: 01/22/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that the matter has been resolved.
While I am gratified that this issue has been dealt with, it is unfortunate that matters had to escalate to this level. I would caution prospective customers about doing business with this entity in light of my own experience.

Sincerely,

****** ******
Initial Complaint
Date:01/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They cancelled my tickets (which is what I wanted them to do) and emailed me that they would be issuing a refund, but never actually refunded me. When I followed up and asked support to refund me, they told me to take it up with my bank instead of actually giving me my $500 in cancelled ticket back.
Business Response
Date: 01/21/2025
Hello,
We have addressed this specific case through our customer service team, and we have verified that a favorable resolution has been obtained.You can contact your bank for more details. Our customer service is available 24/7 to address any additional issues related to this purchase.
Initial Complaint
Date:01/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 11, 2024, I purchased tickets to attend the event scheduled for December 12, 2024. Unfortunately, I was unable to attend due to an unforeseen issue with my car not starting, which required me to cancel my trip. As ******* is four hours away, I also had to cancel my hotel reservation and other plans.Upon realizing I could not make it, I immediately reached out via Fever's social media channels and then the request portal. I specifically asked if I could use the tickets for a different date, as the event was still ongoing. I believe this was a fair and reasonable request, given that I did not ask for a refund at the time but simply sought flexibility to attend at a later ******* my disappointment, Fever refused my request and essentially TOOK my money without any consideration for the circumstances. I paid $70.00 for an event I DID NOT attend. Furthermore, Fever informed my credit card company that I did not contact them, which is blatantly untrue. I have attached screenshots of my communications via multiple methods to support this ******** a customer, I feel disregarded and misled. *********************** lack of empathy and failure to accommodate reasonable requests sends a troubling message to your patrons. Not only has this incident tarnished my view of your company, but I will also no longer consider doing business with or attending future events that Fever organizes.
Business Response
Date: 01/18/2025
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.
Customer Answer
Date: 01/29/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:

Hello,

I have not received an acceptable resolution from this company. They are offering a voucher that is good for 9 months. I do not wish to do any business with them, I want a full refund.

They claim that they cannot do anything until the dispute with my credit card company is resolved, yet my credit card company reprocessed the $68.36 on my credit card January 16, 2025 because Fever told them that they did not have any correspondence with me.

***** *********

Sincerely,

***** *********

Customer Answer
Date: 02/19/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Hello,

I have not received an acceptable resolution from this company.

They claim that they cannot do anything until the dispute with my credit card company is resolved, yet my credit card company reprocessed the $68.36 on my credit card January 16, 2025 because Fever told them that they did not have any correspondence with me. I submitted the correspondence to my credit card company which I still have not heard back from. This has not been resolved and I still been charged for products that I have not received.

Sincerely,

***** *********

Business Response
Date: 03/31/2025
Hello. Thank you for bringing this to our attention. We have addressed this issue via our customer support team. We look forward to hearing back from you. Regards,
Initial Complaint
Date:01/17/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,On December 31, 2024, I bought tickets for my girlfriend and I (plus parking tickets) for an event called Astra Lumina located in LA at the ************************** in ********************. The tickets were for January 18th and cost a total of $106.88. On January 7th the Palisades Fire began and quickly became a massive disaster for the surrounding area. On January 12th I reached out to the company via email to start the process of requesting a refund. The reason being that we felt the area was not safe to be in due to the wildfires. As the event is outdoors we also didn't want to be subjected to the bad air quality. Fever responded to my email stating that they would look into my request. After not hearing back from them the next day I decided to contact them by phone. I was connected to an agent who basically told me there was nothing they could do and that it was in the hand of another department. From here it went back and forth for a few days and I could see that they were giving me the run-around. They eventually offered me a "VIP Voucher" that was good for 9months to attend another event. I informed them that I was not interested in any other events and just wanted my money back. I was hoping they would understand that this was not a normal case and that because of a natural disaster I needed to cancel my tickets. After another call to one of their agents, who are clearly outsourced since none of them speak English clearly, I was told that they would not put me in touch with a manager or supervisor and that all they could do was "escalate" this to another department. I told them that I paid for a service that I was not going to use and I want my money back. They eventually sent me another email on January 16th stating they denied my refund as their Terms of Service stated they do not give refunds. I do not see how this is right or even ethical. There are numerous complaints online as well, please look into this company.
Business Response
Date: 01/18/2025
Hello, Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.
Customer Answer
Date: 01/18/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Although my particular case has been resolved, I came across numerous other complaints online from others in similar situations. I would recommend looking into this company's business practices and customer service.
Thank you for taking the time to look into my case. I very much appreciated it.

Sincerely,

**** **********
Initial Complaint
Date:01/14/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01/13/2024 $98 Business committed to provide me tickets for an event.I accidentally mis-clicked / purchased these tickets before providing my gift card details to them.After reaching out and asking if I can add the gift card to the current order or simply refund my purchase so that I can repurchase with my gift card, they are simply refusing to do either of these things. I contacted them within minutes of confirming the order and the event is over a month away from the current date with plenty of tickets still available.This no refund policy is unreasonable and impractical, as well as being outright theft, in my opinion. If someone simply mis-clicks or if someone falls ill prior to an event, there's nothing we can do about that. To penalize people for that seems very wrong, and possibly illegal. They've also had many other similar complaints about this policy.I have provided my email correspondence with their support team.
Business Response
Date: 01/15/2025
Hello, Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers.
Customer Answer
Date: 01/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**** ******
Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased two tickets from Fever for a candlelight concert. I had seen many ads about these events and was under the impression that they were bigger with an orchestra as pictured on the events promotional photographs on the listing. In the listing, it also has a violin icon listed as one of the highlights. I turned up to the event to discover zero instruments were involved with the performance and it was essentially a very expensive church service with choral singers only. I have complained to fever over email with details of exactly what the issue at hand is and told them I would like a refund but they have replied saying its non-refundable and refused to offer a refund or any compensation. This event was completely misadvertised and I am very unhappy with the lack of support or any solution whatsoever I have received back from them. Their marketing is suspiciously deceiving and I would like my money back.
Business Response
Date: 01/15/2025
Thank you for bringing this to our attention. We have now addressed the outstanding issue. We hope the resolution was acceptable to the user. Cheers
Customer Answer
Date: 01/15/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** *****
Initial Complaint
Date:01/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered tickets for my wife and I to attend a show in ******* on Jan 16, 2024. Something has come up and work committments do not allow us to attend anymore. When I bought the tickets in December 2024, I purchased above and beyond ticket prices, something called Flexible Cancellation. I emailed the company this morning (Monday Jan 13th) asking for a refund and they advised 'according to their terms and conditions, tickets cannot be refunded' but they could offer me a voucher same value but another date. The Flexible Cancellation that I purchased indicated the folllowing "rescheduled hassle-free or claim a refund when you cancel up to 48 hours before the start time. No Questions asked!". This is misleading, I paid ****** for two tickets and $12.40 for the 'Fleible Cancellation" but cannot cancel for a refund. I did reply to their offer about the vouchers, indicating I would rather have the refund and asked what the Flexible Cancellation was for, but have heard nothing. Company was responsive to emails up until I asked for the refund.
Customer Answer
Date: 01/14/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

***** *****

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This business has 1 alert

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Fever is NOT a BBB Accredited Business.