ComplaintsforSailthru
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/27/2024
- Complaint Type:
- Problems with Product/Service
- Status:
- Resolved
Abruptly began receiving over 100 spam calls, emails, and texts a day, all tracing back to Sailthru. I have reached out to the companys abuse email address to be removed but I am filing this complaint to ensure it is remedied.Business response
02/27/2024
Hi,
We received your complaint through our standard Abuse address and have already removed you from future email messages. No additional actions are required as this has been done when you contacted us directly.
******** *****
Customer response
02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
10/20/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
I have opted out of receiving emails several times and it continues daily to flood my inboxBusiness response
10/20/2023
Hi,
We can look into stoping send mail to you, however, this complaint does not have an email address provided for us to look into. If you can please send your request to ******************************** we will review this and take action.
Sailthru Compliance
Initial Complaint
10/18/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
I keep receiving pornographic emails at least ***** times a day. Every time from a different sender where the original is from a .sailthru.com account. I block or unsubscribe and just more emails. This is harassment of the worst kind filling up my inbox with embarrassing clutter. Please help me make it stop.Business response
10/18/2023
Hi,
We have looked into your complaint and while it looks like Sailthru is sending this mail to you, we are not. This is a spoof to make it look like Sailthru is sending the mail by including it in the header. If you look at the full header of any of the messages the authentication should not be passing. Feel free to send any samples to ******************************** we can review this and show you where the message is coming from.
Since we are not sending the message, we cannot opt-you out as it is not originating from our servers.
Sailthru Abuse
Initial Complaint
09/19/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
I have opted out of this site many times and yet still have my inbox flooded with the promise of jobs, saying already hired, confirm your interview now, just one step away from being employed. This is very disappointing when you are desperately looking for a job. I want to not have these in my email again, as well as file a complaint.Business response
09/19/2023
We have removed you from future sends from Sailthru. Should you have any additional concerns please reach out to us directly at ******************************** .
Sailthru Compliance
Initial Complaint
08/01/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
I have opted out of this site many times and yet still have my inbox flooded with the promise of jobs, saying already hired, confirm your interview now, just one step away from being employed. This is very disappointing when you are desperately looking for a job. I want to not have these in my email again, as well as file a complaint. There were 15 emails between 7-8 am.Business response
08/01/2023
Hi,
We have opted out your address from our customer's opt in database and have notified our customer. If you have an additional concerns please email us directly at ********************************.
Sailthru Compliance
Initial Complaint
06/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Receiving over 100texts per dayBusiness response
06/20/2023
Your phone number was signed up to receive messages via email from our customers.Your address has been removed from future sends. Should you have any additional concerns, please reach out to us directly at ********************************.
Sailthru Compliance
Initial Complaint
05/30/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
I am receiving a lot of spam emails through ************ and can not block them.Business response
05/30/2023
Hi,
We have looked into your complaint and have opted you out of future communications from our customer. If you have any additional concerns, please email us directly at ********************************
Sailthru Compliance
Initial Complaint
05/16/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
I keep getting emails like this one. How can I stop this?Open Job Alert ************************* via ***************** 9:22?AM (7 hours ago)to me You've Been EMPLOYED!!That's right, Member -- you've just been EMPLOYED FOR $134.50/HOUR at the attached webpage. Be sure to say 'YES,' and secure your career as soon as possible, before your spot is taken. $134.50/HOUR ? Secure Your CareerBusiness response
05/16/2023
We have opted out your address from future sends for this customer. They have been notified and will stop future sends to your opted in address.
Sailthru Compliance
Initial Complaint
05/03/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
They text me 20 times a day and I cannot block them because they use a different source everytime. I did not sign up for these texts and it is driving me insane. This is straight up harassment and *************** a legal professional about what action I can take since I cannot find any solution or helpful contact with this company. Clients of this company should be aware that they use harassing techniques that will make your customers hate you. I will delete this review if there is some sort of solution. People can create spam bots to attack you too, resulting in a lot of extra costs. Please just delete my phone number!Business response
05/03/2023
Hi,
We take these complaints very seriously and have already looked into this and removed your phone/email from future messages. As you noted, it does look like this may have been a BOT signup, which we will address with our customer. If you have any additional messages or concerns please reach out directly to us at ********************************
Sailthru *****
Initial Complaint
04/12/2023
- Complaint Type:
- Problems with Product/Service
- Status:
- Answered
This piece of **** company is texting me everyday multiple times a day. THIS NEEDS TO STOP or I will be filing suit against this company for harassment. I have tried to block, it comes from a different number every day. I DO NOT consent to this.Business response
04/12/2023
Hi,
We have been able to look up your phone number as it was opted in to a customer for email to be sent to it. Your phone number has been opted out of future messages and you will no longer receive messages from this customer. If you have any additional questions feel free to reach out to us directly at ******************************** .
******** *****
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Customer Complaints Summary
22 total complaints in the last 3 years.
11 complaints closed in the last 12 months.