ComplaintsforSailthru
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Receiving MANY text calls and emails for this companyBusiness response
04/03/2024
Your email address has been removed from our clients email lists. If you continue to receive email please contact us directly at ********************************. Thank youInitial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
UNSOLICITED EMAILS REQUESTING MONEY FROM SEVERAL DIFFERENT ACDOUNTS FILLING UP MY EMAIL IN ONE DAYBusiness response
03/27/2024
Your email address has been opted out of future messages.
Marigold Engage by Sailthru Compliance
Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Spam/scam and phishing emails sent 100 in an hour; and all "unsubscribe links" from the numerous companies sign *** show mx.sailthru.com return addressBusiness response
03/22/2024
Hello,
The email address ******************* that is included in this complaint has not been set to from Sailthru. We can assist if you further are able send a full header or message to ******************************** so we can research it to see if this is a message Sailthru is sending to a different address of yours or it is a Spoof. The email address referenced in the complaint is not being sent to through our system.
Sailthru AbuseCustomer response
03/22/2024
Spam/scam and phishing emails company
They sent 100 in an hour; and all "unsubscribe links" from the numerous companies' sign *** show mx.sailthru.com as the reply address; they enable scammersBusiness response
03/25/2024
Hi, the updated complaint to ** did not contain any information. The below still is needed if you can please provide the additional information we can review and remove from future sends if we are able to find your email address in our system.
Hello,
The email address ******************* that is included in this complaint has not been set to from Sailthru. We can assist if you further are able send a full header or message to ******************************** so we can research it to see if this is a message Sailthru is sending to a different address of yours or it is a Spoof. The email address referenced in the complaint is not being sent to through our system.
Sailthru AbuseInitial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Abruptly began receiving over 100 spam calls, emails, and texts a day, all tracing back to Sailthru. I have reached out to the companys abuse email address to be removed but I am filing this complaint to ensure it is remedied.Business response
02/27/2024
Hi,
We received your complaint through our standard Abuse address and have already removed you from future email messages. No additional actions are required as this has been done when you contacted us directly.
******** *****
Customer response
02/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*********************
Initial Complaint
10/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have opted out of receiving emails several times and it continues daily to flood my inboxBusiness response
10/20/2023
Hi,
We can look into stoping send mail to you, however, this complaint does not have an email address provided for us to look into. If you can please send your request to ******************************** we will review this and take action.
Sailthru Compliance
Initial Complaint
10/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I keep receiving pornographic emails at least ***** times a day. Every time from a different sender where the original is from a .sailthru.com account. I block or unsubscribe and just more emails. This is harassment of the worst kind filling up my inbox with embarrassing clutter. Please help me make it stop.Business response
10/18/2023
Hi,
We have looked into your complaint and while it looks like Sailthru is sending this mail to you, we are not. This is a spoof to make it look like Sailthru is sending the mail by including it in the header. If you look at the full header of any of the messages the authentication should not be passing. Feel free to send any samples to ******************************** we can review this and show you where the message is coming from.
Since we are not sending the message, we cannot opt-you out as it is not originating from our servers.
Sailthru Abuse
Initial Complaint
09/19/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have opted out of this site many times and yet still have my inbox flooded with the promise of jobs, saying already hired, confirm your interview now, just one step away from being employed. This is very disappointing when you are desperately looking for a job. I want to not have these in my email again, as well as file a complaint.Business response
09/19/2023
We have removed you from future sends from Sailthru. Should you have any additional concerns please reach out to us directly at ******************************** .
Sailthru Compliance
Initial Complaint
08/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have opted out of this site many times and yet still have my inbox flooded with the promise of jobs, saying already hired, confirm your interview now, just one step away from being employed. This is very disappointing when you are desperately looking for a job. I want to not have these in my email again, as well as file a complaint. There were 15 emails between 7-8 am.Business response
08/01/2023
Hi,
We have opted out your address from our customer's opt in database and have notified our customer. If you have an additional concerns please email us directly at ********************************.
Sailthru Compliance
Initial Complaint
06/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Receiving over 100texts per dayBusiness response
06/20/2023
Your phone number was signed up to receive messages via email from our customers.Your address has been removed from future sends. Should you have any additional concerns, please reach out to us directly at ********************************.
Sailthru Compliance
Initial Complaint
05/30/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am receiving a lot of spam emails through ************ and can not block them.Business response
05/30/2023
Hi,
We have looked into your complaint and have opted you out of future communications from our customer. If you have any additional concerns, please email us directly at ********************************
Sailthru Compliance
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Customer Complaints Summary
25 total complaints in the last 3 years.
13 complaints closed in the last 12 months.