ComplaintsforSailthru
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I keep getting emails like this one. How can I stop this?Open Job Alert ************************* via ***************** 9:22?AM (7 hours ago)to me You've Been EMPLOYED!!That's right, Member -- you've just been EMPLOYED FOR $134.50/HOUR at the attached webpage. Be sure to say 'YES,' and secure your career as soon as possible, before your spot is taken. $134.50/HOUR ? Secure Your CareerBusiness response
05/16/2023
We have opted out your address from future sends for this customer. They have been notified and will stop future sends to your opted in address.
Sailthru Compliance
Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They text me 20 times a day and I cannot block them because they use a different source everytime. I did not sign up for these texts and it is driving me insane. This is straight up harassment and *************** a legal professional about what action I can take since I cannot find any solution or helpful contact with this company. Clients of this company should be aware that they use harassing techniques that will make your customers hate you. I will delete this review if there is some sort of solution. People can create spam bots to attack you too, resulting in a lot of extra costs. Please just delete my phone number!Business response
05/03/2023
Hi,
We take these complaints very seriously and have already looked into this and removed your phone/email from future messages. As you noted, it does look like this may have been a BOT signup, which we will address with our customer. If you have any additional messages or concerns please reach out directly to us at ********************************
Sailthru *****
Initial Complaint
04/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This piece of **** company is texting me everyday multiple times a day. THIS NEEDS TO STOP or I will be filing suit against this company for harassment. I have tried to block, it comes from a different number every day. I DO NOT consent to this.Business response
04/12/2023
Hi,
We have been able to look up your phone number as it was opted in to a customer for email to be sent to it. Your phone number has been opted out of future messages and you will no longer receive messages from this customer. If you have any additional questions feel free to reach out to us directly at ******************************** .
******** *****
Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Sailthru, has been sending me texts, ***** a day. I have emailed, blocked and they send it another way. I want my number removed from their list. I did not sign up for these texts.Business response
12/20/2022
Hi. We have looked into the phone number provided in this complaint and opted out of all future emails. If you receive any additional messages, these may be spoofed. Please forward email headers and message to ******************************** and we can review and take action upon if able.
Sailthru Compliance
Initial Complaint
11/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I'm getting dozens and dozens of spam text messages to my cell phone number daily. At all hours of the day and night. While I'm driving it is a safety concern. I've emailed the Sailthru and asked them to stop and got a reply saying I'd hear from somebody right away and of course I never did. I did not sign up for these texts and it needs to stop immediately!Business response
11/23/2022
Hi,
We have updated our system to block all message to your telephone number. Should you receive any more ease reach out to ********************************.
Sailthru Compliance
Initial Complaint
10/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Stop emailing me with lies trying to scam me. They won't stopBusiness response
10/26/2022
We have reviewed your complaint and have opted you out of all future messages. Our team responds to ******************************** if you have any additional concerns please reach out directly for us to address.
Sailthru Compliance
Initial Complaint
08/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have received phishing emails telling me I have won a Cash App Raffle and I know it is bogus the email that this phishing /spam / trash email has come from is OMG SweepsMaps *************************** via ***************** I see lots of complaints on ****** and also see that others have waged a BBB compaint, so I figured I would continue the joy!Business response
08/02/2022
The email provided was opted in to receive mail from this sender, and it is now opted-out. Please reach out to ******************************** should you have any other concerns.
Sailthru Compliance
Initial Complaint
07/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Keep receiving emails that I'm owed money from this company. I receive soliciting emails around the clock and I need them to stop! I can attach multiple emails from this company, there are too many to save. I want it to stop NOW!!!!Business response
07/28/2022
This email address opted in to receive messages.This email address has been opted out of all future communications from this customer.
For any additional questions, please email us directly at ****************** We monitor and respond to all correspondences.
Sailthru Compliance
Initial Complaint
06/15/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I originally signed up for this companies' information and now want out. I receive email ads every day and when I hit the unsubscribe link it just takes you to a page to choose your type of ads you want to receive. It does NOT offer a way to unsubscribe. Also in the account area, when you try to delete or change your email address, it doesn't allow you to do that either.Business response
06/16/2022
Hello. Thank you for your details on this. We can see that you are opted in to multiple of our customers, all which have functional unsubscribes. You have now been opted out of messages sent from Sailthru, however, we do see header replay abuse where spammers include Sailthru's headers to make it appear that a message is sent from us and spoofed but we have not sent these messages. If this is the case, we can review and provide additional guidance. Please provide additional details and headers for the messages you are seeing that are not able to opt-out from. If you can please send examples to ******************************** our team will look into this.
Sailthru Compliance
Customer response
06/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved becauseI need to be unsubscibed from the ****************************** web site that sends daily unwanted emails. The site does offer an unsubscibe link but it only allows for narrowing of the choice of emails received. There is NO option to unsubscribe. Tell this ***************** to stop barraging me with daily emails. Thank you.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Initial Complaint
05/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Numerous messages daily from this business. I did not register with them, have not applied for any jobs, did not subscribe and have had no contact with this company. I have received more than a dozen spam messages in just the last hour. I have reported phishing but it hasn't slowed down at all. It's beyond ridiculous.Business response
05/10/2022
Hi ****,
We have confirmed that you will no longer receive mail from this customer. Your email address was opted in to receive messages from this customer. Feel free to reach out to us directly ************************************* *f you have any other concerns.
Sailthru Compliance
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Customer Complaints Summary
25 total complaints in the last 3 years.
13 complaints closed in the last 12 months.