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Business Profile

Educational Consultant

The Evaluation Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Consultant.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact them for hours and no one will answer the phone. Why do they have 3 separate phone numbers if no one answers any of them? Absolutely ridiculous. I have an extremely urgent problem I need to take care of and I cannot get in contact with them to save my life.

  • Initial Complaint

    Date:07/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made this transaction on 29June 2023.and I paid $ 185 for the evaluation.And they was supposed to evaluate my diploma,But the didn't contact me since then and I check the status online it say its canceled with no further explanation what went wrong and I check the college its legit. And they didn't do anything to resolve my problem even after trying to contact them numerous time but didn't succeed.

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested a Engineering Course Analysis evaluation and it was completed on July 10, 2023 but checking all the subjects I realized one of them is misspelled, I already sent around three emails and I tried to call many times to the offices but they just don't answer.Till now I have no answer or correction about the modification I requested and also I paid for a Evaluation copy to my Address and I haven't received anything yet.

    Customer Answer

    Date: 07/17/2023

    Better Business Bureau:

    Spantran just solved me this situation today.

    Thanks!

    Sincerely,

    ***************************



     


  • Initial Complaint

    Date:03/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have submitted a request for Education Evaluation on 01/13/23, Case Number - ********* and paid $135 for education evaluation and paid $120 for education verification.But to my surprise on 01/20/23, they delivered incomplete 'Evaluation Report' without completing education verification.I have sent a mail on 01/23/23 ,pointing out that it is same 'EVALUATOR' who also did my evaluation through another Company and two reports are not matching ,though I am the same person with same education. I, therefore,requested to deliver the corrected 'Evaluation Report', after completing the verification.Till now I have sent FOUR emails but never ever got any reply or feedback from 'SpanTran'.Its looks like, this is a fraudulent organization, who does education evaluation their own without using any qualified 'evaluator' and use an 'evaluators' name to make client's fool.

  • Initial Complaint

    Date:03/02/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I First contacted Spantran to make a transcript validation. I wanted to verify that the documents I had were the proper one. After they confirmed that they were ok, I purchased a five day delivery plan since I have strict deadlines in my applications to universities. It Has been eight day since I made that purchase and didn't hear from them or receive an answer from all the email I sent.

    Customer Answer

    Date: 03/26/2023

    At this time, I have been contacted directly by SpanTran Evaluation Services regarding complaint ID ********, however my complaint has NOT been resolved because they send me the material late and they don't want to give me a compensation or an explanation. Also, I need a modification and they are not answering. 

      

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a transcript evaluation and paid several hundred dollars to Spantran. However the evaluation that was performed was not only incomplete, but also incorrect. I either would like to have a refund or a restatement of the evaluation.

    Customer Answer

    Date: 03/27/2023

    Better Business Bureau:

    At this time, I have not been contacted by SpanTran Evaluation Services regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid SpanTran Evaluation Services in November 2022 to do an updated evaluation on my international medical school degrees, a repeat of what was done in 2013. The updated evaluation was required because SpanTran does not keep copies of previous evaluations for more than five (5) years, a sneaky way to force you to have an updated evaluation. I was okay with having to repeat the process because there had been no changes ... the same schools, the same degrees with absolutely no changes. The 2013 evaluation came back with regional equivalency for my M.S., MD and PhD ******** The November 2022 evaluation came back reporting that my four (4) years of full time medical school work (in which I graduated with an MD degree) was only equivalent to a M.S. ******* Students from my medical school class with MD degrees from my school went on to residency training and physician licensure. SpanTran had no problem reporting my degree as equivalent to a regional MD degree in 2013. They gave no explanation of the change other than their "standards" had changed. Had they told me that in the beginning of the engagement, I would have selected another evaluation company. It is obvious that the evaluator(s) in 2022 have no knowledge or understanding of how to evaluate a medical school. This whole evaluation process was a total disservice to me because of the incompetency of the evaluator(s). I needed this equivalency report so that I could gain admission to graduate school.

    Customer Answer

    Date: 12/30/2022

    Better Business Bureau:

    At this time, I have not been contacted by SpanTran Evaluation Services regarding complaint ID ********.

    Sincerely,

    *********************************

The Evaluation Company is NOT a BBB Accredited Business.

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