Complaints
This profile includes complaints for Ralph Lauren's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 177 total complaints in the last 3 years.
- 111 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
his e-gift was sent to me by email on March 5th, 2025 by ralph Laurenthe balance is $1466.67 I spend $714,there are also have balance $752.67. but these balance can not be use. It show Invalid gift card code or Pin This e-gift card was issued by the Ralph Lauren website itself and is now inexplicably invalid. I asked them to issue me a new e- gift card with the remaining balance, but they refused to compensate me for not meeting the regulations the e-gift card number is ****************, the pin i* **** ORDER NUMBER :********** so please help me Ask Ralph Lauren to send me a new e-gift card with the remaining money $752.67
Business Response
Date: 04/29/2025
After reviewing the details of your gift card ending in 7096, as well as your attempted purchases, weve confirmed that were unable to revalue this card or provide any refund. Our records show that the activity related to this card is not in accordance with Ralph Lauren standards and cannot be supported. We are unable to assist you further with any transactions associated with this gift card.Customer Answer
Date: 04/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
This gift card was sent to me by your Ralph Lauren website via email. why is not in accordance with Ralph Lauren standards and cannot be supported
Isn't this a robbery? There was a problem with the gift you gave out yourself, and you're not responsible. You just said s not in accordance with Ralph Lauren and swallowed my gift card.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** **
Business Response
Date: 05/09/2025
We appreciate the opportunity to respond to this concern. After thoroughly reviewing details of transactions associated with this gift card and past interactions, we have concluded that our decision to decline the request was appropriate and supported by multiple factors. Given these findings, we remain confident in our original decision regarding this matter.Initial Complaint
Date:04/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two packs of socks and only received ONE. Per the picture provided the Quantity states 2. I have had issues with receiving my packages in the past. The company insists on making this issue to be false on my behalf as if Im lying. I have asked in the past if I could include video surveillance of the date and time the items were said to be delivered but they declined. I have since ordered multiple times and had no issue until today. Based on a previous email from them, if I decide to continue to shop with this company and I encounter any more issues with missing items no credit would ever be given to me. I work to hard to just let any money go to waste without receiving what I paid for. I didnt ask for a refund just for the one missing item to be replaced. I have since received an email stating no credit will be issued. The is an error on their part due to whomever processed my order!Business Response
Date: 04/21/2025
Thank you for your patience while we researched this matter. I am pleased to inform you that we have successfully submitted a reship request for your *********** 6 Pack Socks.
Your reship order number is: **********
Please note that it may take up to 24 hours to receive your order confirmation. Once your replacement item ships, you will receive an email containing your tracking information.
Should you have any questions in the meantime, please don't hesitate to contact us.Initial Complaint
Date:04/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this formal complaint regarding Ralph Laurens refusal to issue a refund for merchandise totaling $1,117.19, despite my full compliance with their return policy and confirmed receipt of the returned package.On March 26, 2025, Ralph Lauren issued me a prepaid *** return label (Tracking Number* ******************) for the items I returned. The return package was delivered to Ralph Laurens designated facility on March 28, 2025, as confirmed by *** tracking and further acknowledged by Ralph Lauren customer service.Despite this, no refund has been issued. I followed Ralph Laurens return procedures exactly and used the shipping label they provided. Once the return was received at their facility, the responsibility for issuing my refund falls squarely on them.Under New York General Business Law 396-M, businesses that advertise a refund policy are legally required to honor it. Ralph Laurens return policy clearly states that returns received at their facility will be processed for refund. Additionally, under the Uniform Commercial Code (UCC) *****, which is adopted in ********, the risk of loss and responsibility for the returned merchandise transferred to Ralph Lauren once the package was handed over to their designated carrier (***). At that point, Ralph Lauren assumed legal responsibility for the ******** refusing or delaying this refund, Ralph Lauren is not only violating its own return policy but is potentially in breach of New York State consumer protection laws, including deceptive business practices under *** **** Holding customers financially responsible after acknowledging receipt of returned merchandise is both unlawful and unethical.I request that Ralph Lauren immediately issue a full refund of $1,117.19, as required by law and by their own stated policy.Business Response
Date: 04/30/2025
Thank you for your continued patience while we conducted a thorough review of your account and recent order activity. Following our investigation, we would like to provide some clarity regarding order #**********.
Our records indicate that on November 21, 2024, a communication was sent to the email addresses associated with your account, notifying you that, due to prior account activity, we would no longer assume liability for claims of missing shipments.
On March 23, 2025, you reported this order as missing. Our team responded, confirming that the package was delivered to the correct address, and reiterated our previous notice regarding our inability to accept further missing item claims on this account.
Subsequently, on March 28, 2025, you contacted us again to advise that the package was being returned. However, we have verified with our returns department that the items in question have not been received.
After a comprehensive review of your account history, transaction patterns, and the information provided, we regret to inform you that we are unable to issue a refund for this order.Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My name is ***** *******, and I am writing to formally express my deep disappointment and frustration regarding my recent shopping experience with your company. I placed an order (Order #**********) which was to be delivered via **** but I have now been informed by *** that the parcel is officially considered missing while in transit.This situation has caused considerable inconvenience and dissatisfaction.After receiving no updates on the status of my package, I reached out to **** who confirmed that the parcel is no longer in their possession and has been classified as missing. Given this confirmation, I believe it is now the responsibility of Ralph Lauren to promptly resolve this issue by issuing a full refund. I have not received the merchandise I paid for, and the lack of proactive communication or resolution on your part has only worsened the ************ make matters worse, when I contacted your customer service line in an attempt to address the issue, I was met with unprofessionalism and rudeness from the representative I spoke to. Not only did they fail to offer any form of empathy or meaningful assistance, but their dismissive tone added insult to injury. This level of customer service is incredibly disappointing and falls short of the standard I would expect from a company of your ************* a paying customer, I am entitled to receive either the goods I ordered or a full refund. Since I have not received my order and it has been confirmed lost by the carrier, I am requesting that Ralph Lauren take immediate action to issue a full refund to the original method of payment.I respectfully request that this matter be addressed as a priority. Please confirm via email when my refund has been processed. If this issue is not resolved promptly, I will consider pursuing further action, including but not limited to filing a formal complaint with consumer protection agencies or seeking alternative avenues for recourse.Business Response
Date: 04/11/2025
We advised the customer during their conversation on 4/11/25 that we would be filing a claim with *** since the tracking detailed indicated delivery and then 'damage reported'. We advised that we need to complete the investigation on this delivery and would contact the customer within 3-5 business days.Customer Answer
Date: 04/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
UPS confirmed that my order was lost in transit and a claim was issued to Ralph Lauren. I do not have possession of by parcel. Im requesting a full refund.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *******
Customer Answer
Date: 04/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:*** has confirmed my parcel as missing and it's noted on the tracking info as well. Failure to refund me, after *** has issued a claim for the missing parcel will result into a legal actions being taken.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *******
Customer Answer
Date: 05/04/2025
Please see the attachment you can see clearly *** marked my package as missing/lost while in transit.Initial Complaint
Date:04/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered over $3500 worth of stuff and didn't get my package. I waited a few days after the "delivery", and reached out to support, they told me they'd do an investigation that would take 7 days. Two 2 weeks went by and I heard nothing from them, so I reached out again, they told me they needed more time. Roughly another two weeks went by, I reach out for a third time, they tell me the investigation is complete and they are denying me a refund or replacement.Why would they not inform me that the "investigation" was complete and I was being denied a refund/replacement? Why did I have to reach back out to them for a third time? And why did it take over 4 weeks for them to come to this miraculous conclusion?Why was a signature not required for a package worth over $3500? So many questions.Business Response
Date: 04/12/2025
After a thorough review of your account history, order details, and consultation with our carrier and asset protection teams, we have confirmed the package was delivered to the provided address. Based on our findings, we regret to inform you that we cannot process a refund.Customer Answer
Date: 04/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Account history and order details? This is my first ever order, and let me tell you its not a good first impression. How do those things prove that I RECEIVED my order? I believe you guys are missing the issue here. You say the package was confirmed DELIVERED to the provided address, but that does not mean I RECEIVED it.
The photo you attached, does it show the package in my hands? No, it shows it sitting OUTSIDE. Why did your carrier leave the package, why was a signature not requested, or a handoff to a resident at the very least? I never authorized the package to be left outside. This is on you and it needs to be fixed immediately.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *******
Business Response
Date: 05/05/2025
We appreciate the opportunity to respond to this concern. After thoroughly reviewing the order in question alongside past interactions, we have concluded that our decision to decline the request was appropriate and supported by multiple factors. We remain confident in our original decision regarding this matter. That said, we understand the customer retains the right to pursue a resolution through their financial institution should they choose to initiate a chargeback.Customer Answer
Date: 05/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:WHAT PAST INTERACTIONS??? EXPLAIN YOURSELVES IMMEDIATELY. THIS IS THE FIRST TIME I HAVE EVER REACHED OUT TO YOUR HORRIFIC CUSTOMER SERVICE. WHAT KIND OF EMPLOYEES DOES RALPH LAUREN HAVE WORKING FOR THEM THAT THEY ARE TOO INCOMPETENT TO UNDERSTAND THE ISSUE HERE AND JUST CONTINUE TO DOUBLE DOWN ON STUPIDITY AND REPEAT THEMSELVES OVER AND OVER???? GET REAL. TAKE ACCOUNTABILITY!!! I PROMISE I WILL NOT STOP AT THE BBB, I WILL TAKE THIS TO CONSUMER AFFAIRS. YOUR CARRIER LEFT A THREE THOUSAND FIVE HUNDRED AND SIX DOLLARS AND SEVENTY FIVE CENTS PACKAGE OUT SIDE!!!!!!!!!!!!!!!!!
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** *******
Initial Complaint
Date:04/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have placed an order for 10 shirts on ************************** order number ********** and then I returned the whole order in one box in one single return on 03/29/2025 with *** TRACKING NUMBER ****************** and Ralph Lauren received the return but they claim they only received 6 shirts but i returned 10 shirts in one box and a single return and I have pictures of the shirts inside the box . This has happened with Ralph Lauren more than once and it feels like they have employees in the return **** that steal from the returns and this is fraud from Ralph Lauren .I want a REFUND FOR ALL ************************************************************* to resolve this issue I HAVE RETURNED 10 shirts and I want a full refund for all 10 shirtsBusiness Response
Date: 04/17/2025
Thank you for your patience while we investigated this matter. I am pleased to confirm that two credits totaling $1,112.36 were successfully issued to your account on April 2, 2025, broken down as follows:
Credit Amount 1: $302.36
Credit Amount 2: $810.00We have noted that you also initiated a chargeback for this transaction. We have closed the chargeback on our end; however, please be advised that during an active chargeback investigation, issued credits may remain in pending status until your banking institution completes their review process. If these credits are not yet visible in your account, we recommend reaching out to your bank directly as they can provide you with the most current status of both the credits and the chargeback investigation. We apologize for any inconvenience this may have caused.
Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This order was an online order placed on 3/1/25 for the amount of 2654$ and the order number **********. I ordered some sweaters for my family in time for baseball season but when I got my order they shipped me an EMPTY BOX. In the ***** pic of delivery there is a pic of the box they sent and it's opened. There is no tape on it. Either some idiot forgot to pack my order before shipping or they forgot to tape it and all the contents of the package fell out. This is ridiculous for an order OVER 2 THOUSAND DOLLARS. I paid a lot of money for my order. It is now April 1st and I haven't gotten the items I paid for. I keep trying to contact their customer service and nothing is done. They keep giving me the run around and wasting my time. This is ridiculous. BUYERS BEWARE OF ORDERING EXPENSIVE OR LARGE QUANTITIES OF ITEMS. THIS COMPANY DOES NOT KNOW HOW TO TAPE THE BOX CLOSED OR PUT ITEMS IN THE BOX. DO NOT ORDER LARGE QUANTATIES ONLINE. The tracking number for the order is ************. You can clearly see in the pic the box is open and it's empty.Business Response
Date: 04/12/2025
Thank you for your patience while we conducted our investigation. After a thorough review and consultation with our carrier and asset protection teams, we have confirmed the package was packaged properly and per weight contained the ordered items. Based on our findings we regret to inform you that we cannot process a refund.Customer Answer
Date: 04/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
There is a LITERAL picture of an open box with no tape to close it in my DELIVERY PICTURE. DO NOT BUY FROM THIS SITE THEY DONT EVEN CLOSE THE BOX AND PUT ANYTHING IN IT BEFORE SHIPPING IT. Then they LIE and GASLIGHT you until they deny to help you. Awful, subpar, deceptive company.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ****
Initial Complaint
Date:03/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Item: 197078425566,Total: ****** Store: *********************************************************************************** ***** Store: 101 Date: 03/22/2025 Ticket: ****** I purchased a cotton sweater from the Ralph Lauren store at ******************* on March 22, 2025. However, when I attempted to return the item on March 29, 2025, the store refused to accept the return, citing that the tag had been removed.While I did remove the tag to try on the sweater, I noticed a long loose thread on the inside, which I believe indicates a quality defect. Recognizing this issue, I promptly brought the item back to the store for a return. To my dismay, the store manager not only declined my return but did so in an unprofessional and dismissive manner, relying solely on the removed tag as justification. No effort was made to address the underlying quality ********* grievance is that Ralph Lauren should not reject a return for a product with an apparent manufacturing flaw, especially when this flaw is unrelated to the removal of the tag. Such a practice is unfair to the customer and contrary to the brand's claims of prioritizing customer experience. The irony is that **********************'s messaging emphasizes how customer satisfaction is of the "utmost importance." This experience, however, tells a very different story.I am requesting that Ralph Lauren address this issue and honor the return for the defective sweater. Furthermore, I hope they will take steps to ensure their return policies and customer service better reflect their stated commitment to customer satisfaction.Business Response
Date: 04/16/2025
Thank you for your patience while we researched this issue. At Ralph Lauren Corporation, we proudly stand behind our Ralph Lauren products and our quality controls. After partnering with our store teams to review the situation, we were advised that the item was not reported as defective during the return attempt. Our customer informed the manager on duty that they had taken the tags off and worn the item and now were wanting to return it. As per our return policy, items must be unworn and unwashed to be eligible for return.Customer Answer
Date: 04/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Dear Customer Service,
I would like to clarify the distinction between trying on an item and wearing it. When I tried on this sweater, I noticed a loose thread on the insidea defect that would not have been apparent without a try-on.However, the store is attempting to classify this as wear.
Between March 22 and March 29, the average temperature in ******* remained above **** as indicated ******************************************************************** the warm weather, I had no reason to wear this thick cotton sweater.
For reference, I have attached a picture showing the long loose thread, which I also presented to the store. I kindly request that you do not require me to cover the shipping cost to send this item to your quality center, as this is clearly a manufacturing defect.
Thank you for your attention to this matter.In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ****
Business Response
Date: 05/09/2025
Thank you for your patience. Our store team has reached out to the customer directly to gather additional information. Please work directly with the store for the next steps in resolving this issue.Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i ve made this purchase back on the 27th november 2024 total amount paid ******* The seller did not help yet My order's delivery was not successful, I did not recieve the package so I need a refund The business did not try to help, i did not see any investigation opened with the carrier.Business Response
Date: 04/04/2025
Thank you for your patience while we conducted our investigation. After a thorough review of your account history, order details, and consultation with our carrier and asset protection teams, we have confirmed the package was delivered to the provided address. Based on our findings regarding the card activity and transaction patterns, we regret to inform you that we cannot process a refund as these activities do not align with our company policies and standards. We appreciate your understanding in this matter.Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have placed an order online at ************************** order number ********** on 02/27/2025 for 8 items and then I returned one the items a polo shirt pale russet for ***** dollars . I returned this item and Ralph Lauren received it and I have been in contact with their customer service for my refund every day for the last **************************************************************************** for the return that I sent back to them and the tracking shows it was delivered back to them Tracking number *** ****************** RALPH LAUREN is refusing to refund me for the return for ***** dollars and I dont understand why . I want Ralph Lauren to REFUND me my money for this return and I want higher management to contact me and refund me my moneyBusiness Response
Date: 03/31/2025
We appreciate your patience as we researched your return. We are happy to advise that a credit was issued to your original method of payment, in the amount of $86.39, on 3.26.25. It may take up to 5 business days for this credit to appear on your account.
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