Complaints

This profile includes complaints for Ralph Lauren's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ralph Lauren has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ralph Lauren

  601 W 26th St New York, NY 10010

  
• 

  Ralph Lauren

  412 Dune Rd Woodbury Common Premium Outlets Central Valley, NY 10917-6201

  
• 

  Ralph Lauren

  650 Madison Avenue New York, NY 10022

  
• 

  Ralph Lauren

  Woodbury Common Premium Outlets 412 Evergreen Court Central Valley, NY 10917

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can not understand why a merchant gets paid immediately after a purchase but a customer must waits 10 business days to be refunded. Return was received in 06/25 at 9am tracking number ****************** refund should hv been processed nonsense the process is ridiculous

  

  Business Response

  Date: 07/08/2025

  Thank you for inquiring about your return credit status. I understand your concern and would like to provide you with an update.

  I'm pleased to confirm that the credit for your return was processed on June 27, 2025, and a confirmation email was sent to your email address upon processing.

  Please understand that the initial charge you see on your account when you first process the order is an authorization hold, which is standard procedure when placing an order. Please note that actual charges are only processed once your order ships.

  Typically, return transit and processing can take ***** business days from the date your return your items. If you haven't received the credit by now, please reach out to your bank directly.  

  For more detailed information about our return policy and processing timeframes, you can visit our Returns Portal at t ************************************************************************************************************;

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I purchased gift cards from Ralph Lauren's store, I failed to place an order on their official website *************************************** using the gift card, and the gift card became invalid immediately after the failure!! My $1500 has gone missing!! I have contacted the official website customer service multiple times but have not been able to find a solution. They have requested that I return to the store where I purchased the gift card to try and resolve the issue, but I have already left the city! I hope you can ask them to give me a new gift card!! Or restore my original gift card!! I think their behavior is illegal! Malicious misappropriation of personal property!

  

  Business Response

  Date: 07/04/2025

  After reviewing the details of your gift card, as well as your attempted purchases, weve confirmed that were unable to revalue this card.  Our records show that the activity related to this card is not in accordance with Ralph Lauren standards and cannot be supported.  We are unable to assist you further with any transactions associated with this gift card.  We advise you to reach out to the original store of purchase to receive your refund to your original method of payment.  If you are unable to visit the store you may reach out to them via phone directly.  If you prefer, you can contact our customer service, and we can reach out to the store on your behalf.   We apologize for any inconvenience. 

• Initial Complaint

  Date:05/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Ralph Lauren mens polo shirt from Ralph Lauren store a few months ago. However, after wearing only a couple of times, this polo shirt is already broken - terrible quality!Given the serious quality defect, I request Ralph Lauren to refund me for what I paid for this polo shirt ($98 including sales tax). I ask Ralph Lauren executive office to contact me immediately for the resolution.

  

  Business Response

  Date: 06/09/2025

  We apologize that the shirt you purchased didn't meet your expectations.  If the merchandise was purchased from **************************, you may return it to our ****************** for inspection.  To start an Online Return, please select the link below. 
  ********************************************************************************************
  If the merchandise wasn't purchased from **************************, please return it to the original place of purchase or contact them directly to obtain a resolution.  If you're unable to return them to the original place of purchase, please reach out to our customer at ************.

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Description:I placed two orders on the Ralph Lauren U.S. official website (**************************) on April 11, 2024:Order number: ********** Order number: ********** Each hat was priced at $34.65 USD. I ordered a total of 19 hats, but all of the items I received were incorrect (wrong models and/or colors). This is a serious fulfillment error.I have tried contacting Ralph Lauren customer service, but I have not received any effective assistance or resolution so far.Desired Resolution:I would like Ralph Lauren to:Either issue a full refund for the incorrect items,Or send the correct products as originally ordered, with return shipping provided for the incorrect ones.If the issue cannot be resolved properly, I expect to receive a full refund for both orders.

  

  Business Response

  Date: 06/09/2025

  We sincerely apologize for any inconvenience caused by receiving incorrect items in your order. Our records show that you ordered the Iconic Cotton Chino Ball Cap in *****/Newport Navy.  If you received different items, please return them using the return labels that were previously sent to you. Once we receive and process your return, we will notify you via email. Should you require new return labels or have any questions, please don't hesitate to contact us. 
  

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Ralph Lauren's official U.S. website and paid extra for expedited shipping, hoping to receive my items before the holiday. Unfortunately, the delivery was delayed by three days without any explanation.This morning, I received a notification stating that the package had been delivered. However, no delivery person came to my door, and the tracking information shows that someone else signed for the package.When I contacted Ralph Lauren's customer service, I was informed that it would take up to ten days to investigate the issue. I find this response unacceptable, especially after paying extra for expedited shipping and waiting for such an extended period.Additionally, the customer service representatives were unhelpful and repeatedly gave the same scripted response without offering any real assistance.Desired Resolution:A full refund or reshipment of my order with priority handling.Reimbursement of the expedited shipping fee.A formal apology for the poor customer service and delayed resolution process.

  

  Business Response

  Date: 06/09/2025

  Thank you for your patience as we researched this issue.  Our records indicate that your return has been received by our fulfillment center.  A credit in the amount of ******* was issued to the original method of payment on 6.7.2025.  If you are unable to see this credit, please partner with your financial institution. 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a hoodie from Ralph Lauren only to find out zipper damaged. Store very unhelpful

  

  Business Response

  Date: 06/06/2025

  Our records indicate we spoke with the customer on 5/26/25 and advised that we would share their concerns with the store leadership team.  Unfortunately, we are unable to access store transactions, so we recommend partnering with the store location where the original purchase was made in order to seek options for a resolution. 

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed this order using a gift-card on Ralph Lauren's official website last month and I never received the products because thier carrier put the package on a unrecognized doorsep without anyone sign for it leaving me no resources with locate the package. Ralph lauren simply refused to provide me any form of reimbursement cliaming the package has been delivere correctly. I believe my consumer's right is severely infringed by this seller and thus seek help from you and relevant law enforcement body that works alongside with BBB.

  

  Business Response

  Date: 06/03/2025

  Thank you for your patience as we researched this matter. We always strive to maintain the highest level of accuracy in our shipping processes, and we can confirm that order your order was processed, shipped, and delivered correctly.   Looking at our records we show per tracking #****************** that the package was delivered on Wednesday, April 9, at 1:12 P.M by UPS.  As our records indicate that the order was delivered to the proper address, we regret to inform you that we are unable to process a refund for this order.  

• Initial Complaint

  Date:05/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep frustration and disappointment regarding my order placed on April 27th 2025, which totaled $2,626.10. Despite waiting far beyond an acceptable timeframe, I have still not received the products I paid for, nor have I received any communication from their team offering a resolution.This situation has been incredibly disheartening. As a loyal customer, I trusted that ********************** would uphold its reputation for quality and service. Instead, I feel ignored and disrespected. The emotional toll of waiting in vain for an order that was meant to bring me joy has been overwhelming, and the lack of professionalism shown by their company only adds to my frustration.I sincerely hope that Ralph Lauren Canada can take the necessary steps to restore my faith in their brand and resolve this matter promptly.Sincerely,***** ****

  

  Business Response

  Date: 06/03/2025

  
   Our records indicate that your order was returned and a credit in the amount of $2,626.10 was processed on May 24, 2025. If you have not yet seen this credit reflected in your account, we recommend contacting your banking institution as refunds can take 5-7 business days to appear, depending on your bank's processing time.

• Initial Complaint

  Date:05/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** Im filing complaint as I returned 2 times under this order and it shows as delivered but not refudned

  

  Business Response

  Date: 05/28/2025

  We apologize for the inconvenience.  Our records indicate that credits have been processed for the returned items.  The credit amounts and dates processed are listed below.    
  5/3/25 - ($638.55) 
  5/10/25 - ($485.99)
  5/21/25 - ($298.00) 

• Initial Complaint

  Date:05/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a purchase with Polo Ralph Lauren, on April 16th in the amount of $1,790.65. The order # is **********. I made this purchase for my ************ as our anniversary is upcoming. However when tracking showed that the delivery was made, it was nowhere to be found in my building. For an order of almost $2,000 there was no signature requirement, in which when I called in before making the order, I was told that there would be or that it would be delivered into my building's Amazon locker for protective purposes (I notified Polo of this). I do not have cameras in my building & the package has not been found. I expected it to safely be delivered to my address safely. Now I was told after several weeks and communication with Polo, that I would be refunded, especially when I called in the 1st time. After waiting weeks, I was told that they are unable to issue a refund & that they are not responsible or liable. I will attach that email. This is strange. This is my 1st order with Polo Ralph Lauren. The also sent this email to my partner, which was shocking, as that is a violation of my privacy as a customer. In my attached document, you will see that they emailed her and me, which she had nothing to do with this order. She explained that in the past she had an issue with Polo too. That has nothing to do with me & this is my 1st order. My privacy has been violated, as all of the order details were sent to my partner. This was also meant to be a surprise for her. Being told to reach out to my bank, especially after this is my first order, no signature was put on my order as promised and emailing my partner who has nothing to do with this is wrong & a violation of privacy. Does **** just share order details with anyone, assuming because they have the same address? When I called about this, a supervisor used vulgarity & screamed at me. This needs to be resolved. In building, there are amazon protective lockers, which packages should be placed in. Polo said they notated this.

  

  Business Response

  Date: 05/28/2025

  We appreciate the opportunity to respond to this concern. After thoroughly reviewing the order in question alongside past interactions, we have concluded that our decision to decline the request was appropriate and supported by multiple factors. We remain confident in our original decision regarding this matter. That said, we understand the customer retains the right to pursue a resolution through their financial institution should they choose to initiate a chargeback.

  Customer Answer

  Date: 06/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  None of my complaint has been addressed, in which my privacy has been violated, my order was not correctly delivered and the merchant has not done anything to assist me with this order. Again, they are instructing me to dispute this with my financial institution, as they previously said they would not argue this and I would receive my funds back. However this is unacceptable as they promised me a refund without having to dispute this charge , sent emails to my partner that were not authorized by me and claimed that I had made previously made orders with them, when this was indeed my first order with Ralph Lauren. They are implying that due to my partner having an issue with their order, that this correlates with my issue, which it does not. There was no signature included on this order of this value which I was told there would be. I spoke with my bank and legal advisor, in which I was told that polo emailing my partner was against my privacy and rights, that this order was not safely delivered and with a signature as promised and that this should be resolved. I will pursue this further legally and dispute this charge if nothing is done, as I have proof of emails without response from polo after contacting my partner (unauthorized by me), neglecting to refund me for non delivery of goods and will have this all documented. Hopefully this is properly handled now. Thank you.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* *****
  
  
  
  
   
  

  

  Business Response

  Date: 06/10/2025

  Thank you for your patience as we researched this matter. We always strive to maintain the highest level of accuracy in our shipping processes, and we can confirm that
  your order was processed, shipped, and per tracking #************ was delivered to the proper address and location.  We regret to inform that we cannot provide a refund or replacement for this order.  That said, we understand that you retain the right to pursue a resolution through your financial institution should you choose to initiate a chargeback.