Business ProfileforMackage

I have been in a this process with ********************** and Affirm for the past 5 months. To sum up everything , I have had an issue with ********************** regarding a return and refund. They told me that the items were received in their warehouse on October 3rd and should be expecting a refund by the week afterwards. The following week came and i reached out again on October 20th regarding the refund and they said it is under process and should be completed within 2 business days at max * days have passed and i still havent received anything so i decided to contact them regarding the the refund again on October 2*th and they are now telling me we arent able to locate the items within or warehouse. Then they said we will contact you with any updates. They asked for my email address and still havent reached out to me. I then contacted them on November 7th regarding the situation at hand, i sent them my packing slip and drop off receipt because those were things that they asked for. Now theyre saying that they have to open a claim on ***** since it was delivered to the wrong address. The package was shipped with the tracking with the same exact label provided in their refund portal. Then why would their agent tell me it was already in possession.2 months have gone by and i still havent received any notification on the claim for ***** so i contacted my financial institution to issue a charge back because at that point, its unfair to me that i have to constantly reach out to them for updates and im the one still expecting to pay for these items. So on January 29th, 202*, I asked for an update (this was after the charge back) and they proceeded to tell me Once a chargeback is filed, please be advised that you will need to contact your bank for further assistance and to contact your bank to expedite the process Affirm is still expecting me to pay this amount because mackage is refusing to cancel the order on their end .When i contacted my bank they said they have no control over