We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Designer Apparel

Mackage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Designer Apparel.

Complaints

This profile includes complaints for Mackage's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mackage has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Mackage

      138 Spring St New York, NY 10012-3854

    • Mackage

      814 Madison Ave New York, NY 10065-4904

    • Mackage

      210 11th Ave Rm 201 C/O App Group New York, NY 10001-1210

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Mackage regarding complaint ID ********.

      Sincerely,

      ******* *********

    • Initial Complaint

      Date:03/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Mackage regarding complaint ID ********. The last contact that IVE made to them was on March 6th. I called and they hung up on me.

      Sincerely,

      ******* ******
      for. Now theyre saying that they have to open a claim on ***** since it was delivered to the wrong address. The package was shipped with the tracking with the same exact label provided in their refund portal. Then why would their agent tell me it was already in possession.2 months have gone by and i still havent received any notification on the claim for ***** so i contacted my financial institution to issue a charge back because at that point, its unfair to me that i have to constantly reach out to them for updates and im the one still expecting to pay for these items. So on January 29th, 202*, I asked for an update (this was after the charge back) and they proceeded to tell me Once a chargeback is filed, please be advised that you will need to contact your bank for further assistance and to contact your bank to expedite the process Affirm is still expecting me to pay this amount because mackage is refusing to cancel the order on their end .When i contacted my bank they said they have no control over

    • Initial Complaint

      Date:04/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a jacket on 2/14/23 online. Purchased was totaled $1295.61 Fed ex tracking # ************ Order # ******** Contacted Mackage customer service over the last 2 months in regards of my order. Was given a claim # ********** from fed ex and they stated the claim was resolved and the merchant was refunded. Mackage is telling me that the claim is still pending and theres nothing they can do. This issue is going on 2 months and nothing has been done to resolve it. I requested several times to speak to a manager for over a week and still havent received a call back from any manager. The customer service i received was appalling. Mackage has no issue taking my money for an order but when it comes to helping a customer with an issue they dont do anything but tell me to wait.

      Business Response

      Date: 04/12/2023

      Good day,

      Please be advised that we have escalated your case to ***** claim manager to retrieve a quicker response from their team.

      Please allow us ***** business hours in order for us to get a response from ***** team.

      We will update you by our current communication channel as soon as we have an update on your loss claim case.

      Thank you for your patience

      Regards, 

    • Initial Complaint

      Date:02/13/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a mackage jacket online I saved this jacket for a special event I go to put it in the hotel out the mackage bag and original packaging bought matching shoes and shirt so i go to the mirror to try it on and there's a pen **** on it when I'm no where near a pen , I thought I would have more respect for this company to not make such a mistake I don't know if this was a jacket they used at the store for people to try on that they sold me but I'm very disappointed , especially when I bought the same jacket for my girlfriend as well I was a loyal customer to this brand

      Business Response

      Date: 04/12/2023

      Hi *****,

      We have reviewed your case. Please be advised that one of our sales specialist will email you shortly with further instructions.

      Thank you for your patience.

      Best Regards, 

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased one of the mens Mackage jackets for my partner in December 2021 as a Christmas present. I was told it has a life guarantee. Around November 2022 we noticed that the colour of the jacket is turning from black to a ***** bronze at most places. I expect the jacket to be replaced as it is was hardly a year old. Needless to say, this jacket was only used over the Winter and colder months.

      Business Response

      Date: 04/12/2023

      Hi *******

      As advised and confirmed throughout our interactions by email, we are already proceeding with the shipment of a replacement jacket free of charge.

      Thank you 

    • Initial Complaint

      Date:01/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Mackage regarding complaint ID ********.

      Sincerely,

      *********************

    Mackage is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.